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Samsung Galaxy S2 Problems, Errors, Questions and Solutions [Part 26]

Welcome to the 26th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S2. While most people have already upgraded their phones to newer models there are still quite a lot who are sticking with their reliable S2. Since this is already an old phone in today’s standards, most owners of the device will experience some issues with their phone. This is where we come in as we try to help by providing solutions to these issues.

galaxy s2

If you own a Galaxy S2 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering to our readers with no strings attached. We do however ask that when you send us an email try to be as detailed as possible. This allows us to make an accurate assessment of the issue which will lead to the correct solution.

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S2 Stuck In Boot Logo

Problem: My phone was working right and in one moment it turned off and now doesn’t work. It turn on till the screen have the Samsung icon and then nothing happen. What can I do? Please help me.

Solution: If your phone turned off unexpectedly and can’t boot up properly then the first thing to consider is the battery. Does the battery have enough charge to turn your phone on? The reason why your phone turned off is probably because the battery got drained.

What you should do in this case is to charge your phone first using the wall charger for around 30 minutes. Try turning your phone on with the wall charger still connected to it after the prescribed time period has passed. If it is still stuck in the boot logo then we have already ruled out any battery related issues.

The next step that you should do is to clear out your phone RAM. Follow the steps below.

  • Turn off your phone
  • Take out the battery
  • Take out the MicroSD card (if your phone has one installed)
  • Press and hold the power button for 3 minutes
  • Reinsert the battery (leave the MicroSD out at this point)
  • Turn on your phone.

If your phone still does not turn then it is time to wipe its system cache. This does not delete your personal data or settings.

  • Turn off the phone.
  • Remove the battery and Reinsert it.
  • Hold the Volume Up and Volume Down keys.
  • Press and hold the Power key while continuing to hold both volume keys.
  • Release the keys when the Samsung logo appears on the screen.
  • Press the Volume Down key to scroll to delete all cache data.
  • Press the Power key to select it.
  • Wait for a few seconds as the phone clears information.
  • Press the Power key to select reboot system now.
  • Wait as the phone restarts.

If after this process your phone still can’t boot up then it probably has a corrupt system software. The best way to fix this is to reflash your phone with the correct firmware. You will need a PC software called Odin to do this as well as a copy of your phone firmware. Instructions on how to flash your phone are available at most of the popular Android forums.

S2 Browser Issue

Problem: Good morning, I am having trouble for the past 2 days with my Galaxy S2. When I try to access Google, it sends me to a search page, but when I click on the one I want to search, it gives me a blank page and asks for me to type the URL. I haven’t tried resetting my phone yet for fear I will lose all my data (pictures, songs and apps). Please help 🙂

Solution: This could just be an issue with your browser which does not require you to reset your phone. Are you using the stock phone browser or are you using the Chrome browser? Whichever browser you are using you should just clear out its cache and data. Below are the steps on how to perform this procedure.

  • From the home screen, tap Applications.
  • Scroll to and tap Settings.
  • Scroll to and tap Applications.
  • Tap the All tab.
  • Scroll to and tap the preferred application.
  • Tap Clear cache.
  • Tap Data cache.
  • You’ve now cleared the application cache and data.

Now try to use your browser and see if the issue is still present. In most cases it should be gone by now.

S2 Not Enough Internal Memory To Take Photos

Problem: My Samsung Galaxy S2 won’t let me take pictures. Whenever I try to take a picture, it just says that I don’t have enough memory on my phone, even though I have 1.97GB for my total memory/space left. I asked T-Mobile if I need an SD card to take pictures because I don’t have one, and they said that I don’t need it. They told me to get a third-party camera app, so I got three and tried them all, but all of the camera apps still said that I don’t have enough memory on my phone, but again, I have PLENTY. I was able to take pictures a few weeks ago, and I even tried to delete a bunch apps that I don’t need. I do not have any idea about what I should do. Can you please help me?

Solution: This is indeed strange as your phone has almost 2GB of free storage space. If this is a camera app issue then the problem would have disappeared when you use a third party camera app. But this isn’t the case here as the issue still occurs.

To solve this issue follow the troubleshooting steps below. Move on to the next step if the step you are performing does not work.

Perform a soft reset

  • Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung Galaxy S II off.
  • Remove the battery. After 30 seconds, reinsert the battery.
  • Press and hold the Power key to turn your Samsung Galaxy S II back on.
  • Test your device to see if the issue is resolved.

Boot to Safe Mode (This allows you to check if third party apps are causing the problem)

  • Remove the battery from the phone.
  • Re-insert the battery.
  • Press and hold the Menu key.
  • While holding the Menu key, turn on the device.
  • When you see the lock screen, you can release the Menu key.
  • Safe mode’ displays in the lower-left corner.

Try taking a photo in this mode. If the issue does not occur then it is most probably caused by a third party app. You should find out what app this is and uninstall it.

Clear system cache

  • Turn off the phone.
  • Remove the battery and Reinsert it.
  • Hold the Volume Up and Volume Down keys.
  • Press and hold the Power key while continuing to hold both volume keys.
  • Release the keys when the Samsung logo appears on the screen.
  • Press the Volume Down key to scroll to delete all cache data.
  • Press the Power key to select it.
  • Wait for a few seconds as the phone clears information.
  • Press the Power key to select reboot system now.
  • Wait as the phone restarts.

If clearing the system cache does not work then one last troubleshooting step you can do is to perform a factory reset on your phone. Be aware that this deletes all data on your phone. You should make a backup of all your important data (photos, contacts, music, files, etc.) before proceeding.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

S2 Screen Does Not Come Back On After Call

Problem: The screen on my Samsung Galaxy S2 goes blank when I make a call, but does not come back on to allow me to end the call or select any keys/options.  This is particularly annoying when the call goes to voicemail.  Any suggestions? Thanks.

Solution: It appears that there may be a problem with the proximity sensor of your phone. This sensor turns your display off when you place your phone on your ears while making a call to save on battery life. As soon as your phone is away from your ears the sensor will then activate the display.  In this case this isn’t happening.

Some probable causes of this is if a screen protector or a phone case is interfering with the sensor operation. The most likely reason though is that the sensor is already faulty. Aside from replacing the sensor which would take some time since you would have to bring your phone to an authorized service center you could simply turn off the sensor.

  • Open dial keypad
  • Press the menu Key
  • Tap Call Settings
  • Scroll to Proximity Sensor there should be a check mark in the box
  • Remove check mark in the box to turn off the Sensor
  • Now the proximity screen should be off

Try making a call and see if the issue still exists.

S2 Camera Flash Not Working

Problem: Hi, I have a Samsung galaxy s2. It works fine but yesterday the camera flash light stopped working. I did a factory reset but it was in vain. I installed a flashlight app to try and power on the LED flash but it didn’t work. Is there something I can do please? Thanks and regards.

Solution: Since you already did a factory reset this rules out any software related causes. This might already be a hardware issue. The LED light or its controller is probably faulty. You will need to bring your phone to an authorized service center to have the issue checked.

S2 Google Play Store App Issue

Problem: Hi, I hope you can help. The android-developers at my work place are scratching their heads, and so am I. A month ago I dropped my s4 for the n´th time, and this time it broke. We have the house full of old Samsung phones, but the only one I managed to get going was my old, beloved s2.  I still have all the apps I had while using the phone two years ago, my issue is that I cannot upgrade any of the aps I have installed (except Facebook for some reason), and I cannot download any new apps I did not already have on my phone (except very few apps that show up in play). I can´t install Facebook page manager, snap chat, and most other popular apps. The thing is, I can’t find them in google play. Opening google play there is only one app showing up in “recommended for me”, one in “best played”, a few in “best free” also. If I search for Snapchat, I can’t find it, but if I go to “my apps” and “all” I find all the apps I had installed on my s4, but which I can´t find now. But I can’t download the apps from here either. I manage to open the app-pages, but it says that the app does not support my version (on all of them). The version on my phone is jellybean 4.1.2, and according to the developers here, this should not be a problem.  Another curious part is that I couldn’t find Hangouts on google play. I previously had Talk installed, but after a few days I noticed the icon had changed to the hangouts symbol. Peculiar, I thought. Opening it does not work. It says that it can’t log on since it can’t contact google. G-mail works fine, and after a little hassle I managed to log into my google+ account. I use the same SD card I used in my s4. I have tried with and without it (have some apps here, and thought it might be causing the trouble.

This I have tried:

  • Restart, thousands of times
  • Clearing cache and storage for google play, android installation and google services
  • I have plenty of space
  • I have the most resent version installed (checked today)

And all other steps mentioned here:

https://support.google.com/googleplay/troubleshooter/4592924?hl=en&rd=1#ts=4593677

I have tried to google this problem, but can´t find any similar issues. Do you have any idea what is going on? I´m wondering if the developers here are wrong about the version being new enough… Thank you very much for your help. Kind regards.

Solution: In this case it is best to perform a factory reset on the phone. Backup any data that you have stored before performing the procedure as this will be deleted in the process.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

Once the factory reset is finished complete the startup process then open the Google Play Store. You will be prompted to update several apps. Update them and once finished the issue should be gone.

S2 Turns Off Randomly

Problem: Hello! Hoping you can help with my phone issue. I’ve had my S2 for over a year and a half now, and haven’t had any problems with it. Lately, it has s started constantly dying on me, and I have no idea if it’s the phone/battery/or another problem. What happens is, first the phone will kick me off the network (i instantly lose all signal, and the circle with the line through it shoes in the top of the screen), then within seconds the phone just dies. When I try to turn it back on, it shoes low battery and turns off again. Every time this has happened my battery has been at over 70%, so there is no reason for it to have low battery. The only way I can turn the phone back on, is to plug it into the charger. This is happening now at least 3 times a day. I have no idea how to fix it! And it’s driving me crazy – if I’m out, it means I have no phone for the rest of the day. I haven’t downloaded any new apps, and I don’t even have many apps anyway (hardly any games etc.) all the AVG software is up to date, so I wouldn’t think it’s a problem app causing the issue? It happens at all times, while I’m using the internet, while I’m texting people, while I’m just listening to music. Would appreciate any help or ideas on how to fix it 🙂

Solution: This issue could be caused by a third party app that you installed or a battery that is already faulty. Follow the troubleshooting steps below to resolve this issue.

The first thing we need to do is to determine if certain apps are causing this issue. To do this you must boot your phone in Safe mode. In this mode only the default apps are started while third party apps are disabled.

  • Remove the battery from the phone.
  • Re-insert the battery.
  • Press and hold the Menu key.
  • While holding the Menu key, turn on the device.
  • When you see the lock screen, you can release the Menu key.
  • Safe mode’ displays in the lower-left corner.

Once in Safe Mode observe your phone if it still turns off randomly. If not then the issue is most probably caused by a third party app. You will have to find out what that app is and uninstall it.

If the problem still occurs then this might already be a battery issue. Replace your battery with a new one (preferably an original Samsung battery).

S2 Restarts, Freezes

Problem: I understand you might be able to help new out with a problem I’m having with my galaxy. My phone has recently started restarting itself and freezing if I let the screen turn off on its own. Instead of just giving it time to go back to normal (which never works) I have to constantly restart the phone and lose whatever it is I was doing along with losing a big percentage of my battery power. This process is quite annoying and time consuming, is there anything you could suggest that might fix this? Please and Thanks in advance.

Solution: Your phone may have some corrupt data in it that’s causing this problem. Follow the troubleshooting steps below to resolve this issue.

Soft Reset

  • Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung Galaxy S II off.
  • Remove the battery. After 30 seconds, reinsert the battery.
  • Press and hold the Power key to turn your Samsung Galaxy S II back on.
  • Test your device to see if the issue is resolved.

A reset helps by clearing out the phone’s RAM. Sometimes corrupt data that is in the RAM may lead to problems such as this.

Safe Mode

  • Remove the battery from the phone.
  • Re-insert the battery.
  • Press and hold the Menu key.
  • While holding the Menu key, turn on the device.
  • When you see the lock screen, you can release the Menu key.
  • Safe mode’ displays in the lower-left corner.

In case this issue is caused by a third party app then the best way of checking this is to boot your phone in Safe Mode. If your phone works normally in Safe mode then you have to find out what app is causing the problem and uninstall it.

Wipe system cache

  • Turn off the phone.
  • Remove the battery and Reinsert it.
  • Hold the Volume Up and Volume Down keys.
  • Press and hold the Power key while continuing to hold both volume keys.
  • Release the keys when the Samsung logo appears on the screen.
  • Press the Volume Down key to scroll to delete all cache data.
  • Press the Power key to select it.
  • Wait for a few seconds as the phone clears information.
  • Press the Power key to select reboot system now.
  • Wait as the phone restarts.

Wiping the system cache clears out any corrupt data that may be stored in your phone system memory.

Factory Reset (Make sure to back up your data first)

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

A factory reset brings your phone back to its original factory setting. It should be working normally by now if the problem isn’t hardware related.

S2 Got Soaked In Water, Won’t Charge

Problem: Hello, Here is what seems to the problem with my Samsung Galaxy GT-19100T S2. A few days ago my fone was soaked in water, although it got better, it didn’t read the sim for quite a while, and it was usually very hot in the spot where the sim is inserted. However as I was charging the fone one day, it did not charge, was stuck at 49%, after restarting there was 0%..I tried charging them but it sits at 0% even though it says it’s charging. Please help

Solution: Unfortunately in this case it appears that your phone has already suffered some water damage. When a phone gets dropped in water the damaging effects may not show for a couple of days or even weeks. You mentioned that your phone gets hot in the portion where the SIM is located. This is quite dangerous since we are not sure what damage has been done inside the phone. The best thing to do in this case is to bring your phone to an authorized service center for checking.

S2 Charging Icon Shows When Phone Is Off Even If Not Connected to Charger

Problem: I need some help. My s2 phone appears to be having a system problem. When I turn it off, a charging battery image shows but it’s not plugged. It started being in that attitude since I connected with a phone which is like that but in my case it’s not that worse. I started being worried.  I need some help from a pro. Please help me. I want to fix it. I just want to remove that charging battery when it’s turned off and return it to its normal state.

Solution: The most common cause of this issue is loose, damaged, or dirty seating on the USB port of your phone. With the help of a toothpick try to clean out any dirt on the USB port then very gently push the metal tab of the USB port towards the screen of your phone. Connect your charger to your phone then leave it there for a couple of minutes. Take out the charger then reboot your phone. The charging icon should be gone by now.

Once the issue is gone you might also want to try to get a new charger as its charging port may be causing the issue you are facing. When a charger is already old and had been used a lot its connector isn’t exactly what it used to be. It may now have some slight deformity or looseness.

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