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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 31]

Welcome to the 31st part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. While most people are excited on getting the latest Note 4 there are still others who are sticking to their reliable Note 2. This phone, which was released way back in 2012, is still quite popular as can be seen by the amount of emails we receive concerning this model. This is the reason why we are still supporting this model and providing troubleshooting tips to our readers who are experiencing issues with their unit.

note 2

If you own a Galaxy Note 2 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to assist you with your concern. This is a free service we are offering with no strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment of the issue can be made and the correct solution can be provided.

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Note 2 Turns Off Randomly

Problem: I bought a factory refurbished Samsung galaxy note 2 a few weeks ago. It’s now turning off randomly and now when it turns off it doesn’t come back on after I push the button until ten or fifteen minutes later. Sometimes when it comes back on the message will appear saying to plug it into a socket and read zero battery life but when I plug it in it goes back to the percentage that it was charged.

Solution: Since this is a refurbished phone and you mentioned that it won’t turn on until a couple of minutes after you push the power button then the first thing you should check is the battery. Your phone may be using an old battery that does not hold that much charge anymore which is why your phone turns off randomly.

Try getting a new battery and see if this eliminates the issue. You should also make sure to use the original Samsung wall charger that came with your device.

Other factors to consider as to why your phone may turn off is due to an app that you installed. A glitch in the app may cause your phone to shut down. To verify if this is caused by an app you should start your phone in Safe Mode and observe it. If your phone does not turn off in this mode then you have to find out what app is causing the problem and uninstall it.

To boot to Safe Mode

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Select and hold Power off until Restart in Safe Mode prompt appears, then release.
  • Tap Turn on Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower left of the unlock/home screen.

Note 2 Can’t Access Recovery Mode

Problem: Hi Droidguy! I have the problem shown in the video Iink I attached for over 6 months now. Video isn’t mine but I have the same problem… The thing is that I can NOT access the Recovery Mode on Galaxy Note 2 N7100 when hold Middle Home Button + Volume Up + Power Button. People say that I need to flash ROM. However, I can’t flash it because I need access to CWM Recovery. Can you please help me with this? Any help would be appreciate.

Solution: In this situation you can first back up your data using Kies then try to do a factory reset of your phone using the settings menu. Once the factory reset is complete you can then proceed to try entering Recovery Mode.

To back up your data using Kies (make sure your computer has the latest Kies software installed)

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished

To do a factory reset using the settings menu

  • From any Home screen, tap the Menu key.
  • Tap Settings.
  • Tap the General tab.
  • Tap Back up and reset.
  • If desired, tap Automatic restore to clear the check box.
  • If desired, tap Back up my data to clear the check box.
  • Tap Factory data reset.
  • Tap Reset device.
  • If you have screen lock turned on, enter your PIN or password. Tap Continue.
  • Tap Delete all.

Once the factory reset has completed try to enter Recovery Mode.

Note 2 Messages Get Truncated

Problem: I have had this problem for months. I am on Sprint and my family is on Verizon. When I receive texts from family, if it is more than a short one liner, the entire message will flash by, line by line, in the Notification Bar, but when I click on the message to read it it is severely truncated. Only the last line, or a short part of it will be there. It makes no difference how many times they resend it. I have temporarily disabled or uninstalled every single app that I can imagine might be conflicting with it and it made no difference. I won’t do a factory reset, btw. Texting isn’t too important to me due to its clunkiness and severe limitations, I only use it for family members who refuse to call, take calls, or use email, either of which is far preferable to me. But if I must use texting to communicate with them I do need it working. It used to not do this, so I don’t know what it could be since I’ve disabled or uninstalled everything that could touch it that I know of. Btw, there are no other symptoms, and all my outgoing texts are delivered just fine. Samsung Galaxy Note 2. Stock JB, v.4.1.2.

Solution:  Before troubleshooting make sure that your phone is running on the latest software update. These updates come with improvements and bug fixes that may address the concern that you have with your phone.

To properly check if a third party app is causing this issue you should start your phone in Safe mode. In this mode only the default apps that came with your phone are loaded while apps that you installed from the Google Play Store are disabled.

To boot to Safe Mode

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Select and hold Power off until Restart in Safe Mode prompt appears, then release.
  • Tap Turn on Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower left of the unlock/home screen.

Once in Safe Mode have a family member on the Verizon network send you a text message. Once the message has arrived check if it arrives normally or if it is still truncated. If the message appears to be normal then a certain app that is still in your phone is causing this issue. You will have to find out what this is and uninstall it.

If however the message is still truncated then the issue isn’t caused by a third party app.

The next troubleshooting step that you have to do is to check on the Messaging app setting. Open your Messaging app then tap on its Settings. Under SMS/MMS find the part that says Auto combination. Try turning it off if it is on or turn it on if it is off. Have someone send you a text message and see if the issue gets fixed. When Auto combination is enabled, messages that are received in multiple parts are automatically re-assembled to display as a single message. A message may be sent in multiple parts if it exceeds the maximum number of characters for a single message.

If the problem still persists you will have to clear the cache and data of your Messaging app. Make sure to create a backup of your important text messages as they will be erased in the process.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Messaging application.
  • Tap Clear cache.
  • Tap Clear data.
  • The application cache and data is now cleared.

One final troubleshooting step that you can do if all of the above steps fail is to clear the cache partition of your phone. Unlike a factory reset this does not delete your personal data stored in your phone.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 2 Google Play Store Pops Up Randomly

Problem: Hello, I have a note 2 for almost 1 year now and love it to say the last never really had any issues with it.  I have noticed recently that the Google play store keeps popping up when I am browsing, on a call, or just simply opening my phone.  I have tried to kill any apps that I think have caused this but it is getting worse each day.  I don’t know what’s wrong or how to stop this.  Please help. Thanks in advance.

Solution: There are three factors that needs to be checked that may be causing this problem. The app itself, a third party app, or your phone system software.

To check for any issues that may concern the Google Play Store App you will have to do the following steps below.

Clear the cache and data

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Google Play Store application.
  • Tap Clear cache.
  • Tap Clear data.
  • The application cache and data is now cleared.

Observe your phone and see if the Google Play Store still randomly pops up. If it does proceed to the next step below.

Uninstall updates

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Google Play Store application.
  • Tap Uninstall updates

Observe your phone and see if the Google Play Store still randomly pops up. You may be prompted to update your Google Play Store app in which case just update it.

To check for any issues that may concern third party apps try to perform the following steps below.

Boot your phone in Safe Mode

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Select and hold Power off until Restart in Safe Mode prompt appears, then release.
  • Tap Turn on Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower left of the unlock/home screen.

In Safe Mode only the default apps are loaded while the third party apps that you installed from the Google Play Store are disabled. This makes it easier to isolate any app that may be interfering with the Play Store app.

If the issue is now gone then you have to find out what app is causing the problem and uninstall it.

To check if this is a system software related issue you will have to perform a factory reset on your phone. Make sure to back up your data as it will be deleted in the process.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Once the factory reset has completed the problem should disappear.

Note 2 Can’t Send Text Messages To Short Code Addresses

Problem: My Note 2, running kitkat 4.4.2, can’t send texts to addressees using common short codes. When I try to send a text to a five- or six-digit addressee, it fails. I have contacted AT&T tech support and together we have gone through all the steps they suggested, by clearing the cache, and rebooting, etc…and still no luck. I used to be able to, but at some point it stopped working. I don’t remember when, as this is not something I do very often. It could have been at a previous android update. I would like to be able to send texts to these addressees, for example Netflix and redbox for special promotions, ordering pizzas, etc., but I can’t. Can you please help?

Solution: If you can send out normal text messages without any problem then this issue might be network related. There might be issues with the way AT&T processes the vendor codes.

The issue may also be with your SIM card. In this case the best way to check is to get a replacement SIM and see if you can now send text messages to short code addresses.

If this issue occurred right after performing a major software update on your phone then you might want to consider doing a factory reset. This deletes any old system data that may still be in your phone that may be the cause of the problem. You will have to back up your personal data before proceeding as it will also be deleted in the process.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Note 2 Keyboard, Sound Issues

Problem: Hello! I have a few problems with my Note 2! That sucks because I love my phone. First, Samsung keyboard keeps shutting down. It does come back up, but stops working for about 3-5 seconds. Second, my speaker phone comes on and has a dead air sound. And the screen is off. When I use my keyboard, the speaker sounds like it is blown. It comes and goes and isn’t steady. And it happens with my bluetooth on as well. Most other problems I have fixed by factory restoring my phone – 4 times. But I can’t not have an issue when I restore it. I always have a bug. Safe Mode is the same thing. My phone is a year and a half old…any advice or help is much appreciated.

Solution: You mentioned that you already performed numerous factory resets but then the issue still persists. Is your phone still running on stock firmware or are you using a custom ROM? If you are using a custom ROM then you might want to check on the changelog of the ROM and see what its issues are.

One quick solution I can suggest right now is to reflash your phone firmware. You will need a software called Odin to do this which you have to install in your computer. You will also need the specific firmware file of your phone. Instructions on how to flash your phone using Odin are available from the major Android forums.

Note 2 Randomly Vibrates

Problem: Hi, Need help. My note goes automatically on vibration mode. Please let me know how to resolve this issue. Because of this I don’t get to know if I am receiving a call or notification. Please help.

Solution: Before troubleshooting this issue make sure that you didn’t accidentally press on the volume down key of the phone when this occurs. If your phone has a casing remove it then place your phone on a flat table. Observe your phone and see if it goes to vibration mode. If it doesn’t then chances are you might just have hit the volume down button. If it goes to vibration mode then proceed with the troubleshooting steps below.

There are two factors that you should check to determine why your phone goes to vibration mode automatically. First it may be caused by third party apps or it may be caused by the system software.

To check if this is caused by a third party app you should boot your phone in Safe Mode.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Select and hold Power off until Restart in Safe Mode prompt appears, then release.
  • Tap Turn on Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower left of the unlock/home screen.

If in Safe Mode the issue does not occur then you have to find out what app is causing this and uninstall it.

To check if this is a system software related issue you will have to do a factory reset on your phone. Be sure to apply the latest software update on your phone first and back up your personal data before proceeding.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Your phone should be working fine after this. If the issue still appears then this could already be caused by a faulty hardware. In this case you will have to bring your phone to an authorized service center for checking.

Note 2 Bluetooth Mic Stops Working

Problem: My note 2 run kit Kat 4.4.2, I recently purchased an LG Tone Pro HBS-750 to go with it as my other Bluetooth battery began losing power. Unfortunately, the LG Bluetooth mic stops working after 3-5 minutes. It only does this with my note 2. I had already returned one when my son paired the 2nd one to his phone and it works fine. So why does it not work with my note 2.Thanks

Solution: A lot of Samsung phone owners are also reporting that their LG Bluetooth headset isn’t working properly with their phone. This could be caused by some software bugs. The first thing that you should do is to check if there are any new system software updates for your phone. If there are then apply them accordingly. These updates contain improvements and bug fixes that may help resolve this issue. A temporary fix that has proven to work is to turn off your Wi-Fi when using your LG Tone Pro HBS-750. Apparently this solution works for most people so try to give it a shot.

Note 2 Randomly Stops Receiving Data

Problem: Hey there I saw your email on a article and wanted some advice.  My note 2 will randomly stop receiving data and I have to reboot for it to work again. It happens a lot throughout the day. Thanks

Solution: Are you using mobile data or are you connected to Wi-Fi? There are many factors to consider in this case. If you are using mobile data then you should first take note as to which location the problem occurs. The coverage in that location might not be good. Try to contact your carrier if this is the case.

If you are using a Wi-Fi connection then check if other wireless devices connected to the wireless router are also experiencing the same issue. If they are then it is a problem on the router side.

You also check if the Wi-Fi sleep feature of your phone is activated. If it is then deactivate it as this may be the cause of the issue.

  • From the home screen tap Settings
  • Tap Wi-Fi
  • Tap the Menu key
  • Tap Advanced
  • Tap Keep Wi-Fi On During Sleep
  • Tap to disable

Another factor to consider is that the system software of the phone is causing the issue. If this is the case then a factory reset will help resolve the problem. Make sure to back up your data first before proceeding.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Note 2 Messaging Issue

Problem: Hi, I just got my note 2 a couple of weeks ago and have noticed that I some of my received texts show up above my texts when they should be below my messages. It makes it difficult to follow a conversation. I did not have this problem on my old galaxy nexus a couple of years back. Any idea why this happens?

Solution: This issue occurs when your phone or the sender’s phone has an incorrect time. To resolve the issue on your end just set your phone to use the automatic date and time.

  • menu button
  • settings
  • date and time
  • Tick Automatic date and time.

If you are constantly getting the same issue from the same person then have them set their phone to get the automatic date and time as well.

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