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Samsung Galaxy Note 2 Problems, Questions, Errors and Solutions [Part 30]

Welcome to the 30th installment in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. It has been nearly 2 weeks since we released the previous part in this series and ever since then we have been receiving lots of emails from our readers concerning this particular model. We have gone through these emails and will be answering most of them in today’s post.

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If you own a Galaxy Note 2 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering to our readers with no strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Stock Browser Can’t Sync Desktop Bookmarks

Problem: My note 2 running KitKat 4.4.2 can’t sync my desktop bookmarks, even though the sync process is ok. Is it that the stock browser is no longer supporting it? I have check with chrome browser it is running fine. I really like the stock browser with more feature anyway to work around to manually add the bookmarks to my mobile bookmarks?

Solution: Your phone’s stock browser should be able to sync your desktop bookmarks. Since you mentioned that Chrome works fine and sync’s your bookmarks then we can concentrate our troubleshooting procedure on the stock browser itself.

What you need to do right now is to clear the cache and data of your stock browser. It may have some corrupt data stored that is preventing you from synching your bookmarks.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Browser application.
  • Tap Clear cache.
  • Tap Clear data.
  • The application cache is now cleared.

Once this procedure has been performed try opening your stock browser. It will then sign in to your Google account and your desktop bookmarks will be in sync with your mobile browser.

Note 2 Facebook Notifications Not Working Automatically

Problem: Hi, at some point, I stopped receiving Facebook notifications on my note 2. I have to physically open Facebook to know if I there are any new notifications. Show notification is enabled at the application manager in the settings. So is it a problem with Facebook or is something wrong with my phone?

Solution: This could either be an issue that concerns the app or your Internet connection (especially if you are connected via Wi-Fi). Have you noticed this problem also occurring with your other apps? If it isn’t only Facebook that has this issue then it must be connection related.

If you are using a Wi-Fi connection to connect to the Internet then make sure to deactivate the Wi-Fi sleep policy of your phone. If this feature is enabled then your phone won’t stay connected to the Internet once your phone sleeps. It is a useful feature if you want to save your battery life however is not recommended if you are waiting for a notification to arrive.

  • From the home screen tap Settings
  • Tap Wi-Fi
  • Tap the Menu key
  • Tap Advanced
  • Tap Keep Wi-Fi On During Sleep
  • Tap your desired Wi-Fi sleep policy

If your Wi-Fi sleep policy is disabled but you are still experiencing the same problem with Facebook then the issue might be caused by the app itself. Try to check if there is a newer version of the app available. The Facebook for Android app is one of the apps that always releases a new version. If a new version is available then install it as this may come with the fix for this issue.

If you are already using the latest Facebook app then you should clear the cache and data of the app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Facebook application.
  • Tap Clear cache.
  • Tap Clear data.
  • The application cache is now cleared.

After this procedure check on the notifications and see if it arrives automatically.

If the problem still exists then uninstall the updates of your Facebook app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Facebook application.
  • Tap Uninstall updates

After uninstalling updates go to the Google Play Store then update your Facebook app.

Note 2 No Incoming Notifications

Problem: Hi, about from one month ago, some incoming calls to my Galaxy note 2 occasionally cannot be received, no notification of missed call, even some incoming text messages were delayed.  These issues didn’t happen before, also checked with network carrier but nothing can help 🙁 .The phone has been updated to version 4.4.2 and no special application was installed recently. I hope this problem can be resolved if possible. Thanks.

Solution: If you have already verified that your network carrier is working fine the next step to consider is your SIM. If you have access to another SIM try to use it and see if you can reproduce the problem. If the problem does not occur then you might want to ask for a replacement SIM card.

If your SIM is not the problem then we can start troubleshooting the phone itself. In this particular case since you mentioned that you have updated your phone to Android 4.4.2 then a factory reset is the quickest way to solve the issues you are facing. There may be some system data from the old software version that is still in your phone that’s causing this notification issues. To totally take out this old system data a factory reset is highly recommended. Take note that you should backup your data first before proceeding as this will be erased in the process.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

The issues you encountered should be gone by now.

Note 2 Multiple Error Messages

Problem: Hi guys, advice/help needed. Out of the blue, my note 2 starts popping up these few error messages as follow… I’m still on android 4.1.1(rooted) running Nova Launcher.

  • Unfortunately, Favorite Apps has stopped
  • Unfortunately, Favorite Contacts has stopped
  • Unfortunately, Daemon EUR has stopped
  • Unfortunately, Sync Service has stopped

Kindly please advise on course of action. Thank you all.

Solution: This problem of apps and services stopping may be caused by certain apps that are installed in your phone right now. To verify if this really is the case then you have to start you phone in Safe Mode. In Safe mode only the default apps are loaded while third party apps installed from the Google Play Store are disabled. This makes it easier to isolate any app related concerns.

To boot to Safe Mode

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Select and hold Power off until Restart in Safe Mode prompt appears, then release.
  • Tap Turn on Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower left of the unlock/home screen.

If the problem does not occur in this mode then you will need to do a trial and error method in finding out what app is causing the problem and uninstall it.

Now, if in Safe Mode the issue is still present then you will have to do a factory reset of your phone. Just make sure to back up your data first before proceeding.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

The issues you are having with your phone should be gone by now.

Note 2 Widgets Do Not Update

Problem: I had read in your forum and am sending u this mail as i am experiencing problem of widgets not updating on my Note 2. I have Kitkat 4.4.2 version installed. The problem is that none of the widgets (power toggles, digital clock, onovo data count, ES task manager… or any other widget) does not update at all. For instance, the clock widget shows an older time always. The power toggles, whenever used, does not change, although they perform the required task, but do not update. The ES task manager widget also does not update. I have tried re starting a lot of time but no help. I once reset my phone to factory settings and the problem was solved. But it again cropped up after a few days. Please help me in the matter.

Solution: You mentioned that when you performed a factory reset the problem disappeared but only reappearing a few days later. There must be an app that you installed that is causing this issue. Here’s what I recommend. Try doing a factory reset again but make sure to back up your data first.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

After performing the factory reset install your favorite third party apps one at a time. Each time you install an app check on the status of your widgets and see if the update normally. Continue doing this process until you get to the point when after installing an app your widgets do not update. This app is causing the problem and should be uninstalled.

Note 2 Screen Stops Responding When Playing Games

Problem: Hello I don’t know if it’s something I’m not doing right but every time I want to play a game on an emulator after a couple of minutes the screen would stop responding until I turn on and off the screen. I am really frustrated since I hear no answer from developers and it only happens on every single nes emulator. I need heeeeeeelp pleaseeeeeeeeeeee.

Solution: Does this issue occur only when using the emulator or even if you play other games? Try downloading a game from the Google Play Store such as Temple Run or Angry Birds and see if the screen would also stop responding when playing the game. If the issue does not occur then the problem may be with the emulator app you are using.

Try to uninstall the emulator and reinstall it again. If the problem still persists then you might want to try using a different emulator app. The problem may also be with the NES game ROM that you are using. If you have a corrupt ROM then problems such as this will pop up. Try using a different NES game ROM from another source and see if that solves the problem.

Another reason why this issue is occurring is that there may be a certain app installed in your phone that is interfering with your emulator app. Finding out what app this is involves a lengthy process.

You must backup your phone data first.

Then perform a factory reset on your phone.

  • Turn off phone
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

After the factory reset install only the emulator app first then try playing a NES game. You will find out you can play the game normally.

Install one of the third party apps that you usually have in your phone. After installing run your emulator app again then play a game. Repeat this process until you get to the point where your screen does not respond. The last app you installed before this issue occurred is the cause of the problem. You should then uninstall that app.

Note 2 App Icons Not Loading

Problem: This is my problem as of just recently. Not sure why or how to fix it. Haven’t installed any new apps so I’m at a loss. I took a screenshot of one of the folders and as you can see all but one failed to load (Only an Android appears with a 3D box inside appears instead of the app icon). In other folders maybe 3 out of 8 apps failed to load. I hope you can figure this out. Thanks

Solution:  This issue usually occurs when your phone can’t find the path to the app icon. This may be caused by launcher that you installed in your phone or by moving apps from the phone internal memory to your SD card. The easiest way to fix this issue is to uninstall the affected app then install it again.

Note 2 Won’t Update

Problem: Hi, I bought my note 2 10 months ago and it won’t update. I went to about device, I tried with Kes. NOTHING WORKS!! It’s an unlocked phone so idk if that’s the reason why it won’t update but it’s annoying and my hotspot doesn’t work. I’m thinking of buying an htc -_-HELP PLEASE!!!

Solution: Your Note 2 may be a rooted device aside from being unlocked. To get the latest software update you will have to manually install it in your phone. You will need a software called Odin installed in your PC. You will also need the specific updated firmware of your phone model. Instructions on how to update your phone can be found in the several popular Android related forums online.

Note 2 Wi-Fi Does Not Turn On

Problem: I have note 2 T-Mobile N7100…the Wi-Fi does not turn on. After a hard reset and several factory reset…it worked good for 2 -3 days. But again the Wi-Fi stopped working again. Wi-Fi does not turn on. I visited the Samsung customer care and after some days testing they told me that I have mother board issues with my phone…the whole mother board needed to be changed…my note has only one problem that is its Wi-Fi does not turn on and so I could not use it. Do I need to change the whole motherboard?

Solution:  If it is a hardware related issue then replacing the Wi-Fi chip may be what is needed and not the whole board. Try asking for an opinion of another service center. The Samsung service center you went to might have recommended a whole motherboard replacement since it is easier to perform and takes less time to replace than to take out the Wi-Fi chip and replace it.

Note 2 Mic Problem

Problem: Hi! I have a problem with my phone. It was water damaged a long time ago and only recently it stopped recharging so the technician cleaned it and now everything works except for the mic. When I call someone or someone calls me they can’t hear me, but if I put them on the speaker we can talk normally also I can make audio and video recordings without any problems, because the sound is there. Can you help me? Sorry for the grammar mistakes. I have not written in English for a while now. Hope you can help me.

Solution: I am seeing two factors here that may have led to the mic of your phone not working. First, it is an issue caused by water damage. It is common for phones that have been exposed to water to show signs of damage days or even weeks later. This mic issue may have been building up since your phone got wet and finally appeared now. Another issue is that when the technician opened your phone the microphone circuitry may have been affected. Either way, the best way to solve this issue is to bring this back to an authorized service center for checking.

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