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OnePlus One pre-orders hit with server issues, company issues apology

OnePlus One

Some interested buyers of the OnePlus One received another setback on Monday when the company’s website refused to keep up with the demand for the smartphone. As originally promised, OnePlus started taking pre-orders for the smartphone in batches to avoid any server related issues. But these server issues essentially meant that the site was down during the one hour pre-order window, leaving a majority of the users clueless.

As expected, the company has tendered an apology explaining what exactly happened. That doesn’t change the fact that there are still some fans out there who aren’t able to get their hands on the smartphone. After the invites fiasco, it was hoped that something like a standard pre-order would put a rest to all the criticism laid on the company, but that’s clearly not the case. OnePlus has promised customers that there will be more pre-orders with the next one scheduled for November 17, so not all hope is lost.

In the lead up to opening our pre-order window, we more than doubled our server capacity to handle the expected traffic. However the amount of people signing in to submit pre-orders caused them to hang at certain points in the process, leaving many users unable to log in.

As more people signed on, the backlog of connections piled up and created a bad experience for many visitors trying to access the site. This left far too many users frustrated, disappointed and order-less. We spent the past 24 hours identifying the weak points that to this and mapping out a strategy to address them.”

Are you still interested in getting the OnePlus One?

Source: OnePlus

Via: Talk Android

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