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LG G3 Problems, Errors, Questions, Solutions and Workarounds

LG G3 is the company’s 2014 flagship. It is a premium phone with really good design and impressive specs. But just like any other Android phones in the market today, high-end or not, it’s not free of problems. This post is the pilot episode of our LG G3 Problems series, so if you own one, watch out for our upcoming troubleshooting guides and support articles.

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I addressed five problems in this post and each problem contains two emails sent to us by our readers. If you have concerns with your G3, please skim through this post to see if I already addressed them. If not, feel free to email us at [email protected] and we will help you find appropriate solutions or workarounds.

We may not be able to respond to every email we receive but your concerns may be featured in our next publication. That’s how we do things here; we make our solutions, recommendations and suggestions public so other owners who have the same concerns can use them right there and then.

This is a FREE service! But we ask you to please provide as much details as possible so we can assess your concerns well and find appropriate solutions for them. So, again, you can email us your problems or post them on our Facebook wall or Google+ page.

I divided this post into sections so click on any of the links below to jump to a problem:

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LG G3 Camera Crashes While Recording A Video

Problem: Hi guys. You said to email you if we have problems, well, I have one. My phone is an LG G3. I bought it brand new and never had issues with its performance. Before, there were times when the camera randomly crashes when I record videos but as of late it crashes every time I try to record a video. There are two symptoms, the first is that the app just closes and I’m brought back to the Home screen. The second is I get an error message saying the camera app stopped. I know this is a minor problem but I’m sure if you were the one to have, you’ll be annoyed. Help me please. — Jerry

Related Problem: My daughter gave me an LG G3 as birthday gift. The phone is with me for more than two weeks already and I’m quite enjoying it. However, I noticed that when I tried to use the camera to record videos, it randomly closes. I haven’t saw a pattern because it’s all random. Yesterday I was able to record 5 clips before the camera closed then today, then moment I hit the record video icon on the screen, the camera app closed. Have you heard of this problem with G3 before? Please help. — Melanie

Potential Solution: This is either a bug or a glitch. There were owners who reported that if this was a glitch the simple clearing of the cache and data of the camera app will fix it. However, if it was a bug, then updating the firmware (if there’s an available update) or performing factory reset will solve the problem. I suggest you do the clearing of the cache and data first.

  • From any home screen, tap Apps.
  • Tap Settings.
  1. Tap the General tab
  2. Scroll and tap Apps.
  3. Tap the desired app.
  4. Tap Clear cache.
  5. Tap Clear data.
  6. Tap OK.

If the problem persists after doing the steps above, then proceed with the factory reset:

  1. Back up all data on the internal memory.
  2. From any home screen, tap Apps.
  3. Scroll to and tap Settings.
  4. Tap ‘General,’ then scroll and tap Backup & reset.
  5. Select or clear the following check boxes: Back up my data and Automatic restore.
  6. Tap Backup account and follow the steps to create Google backup account, if necessary.
  7. Tap Factory data reset.
  8. Review the warning message and select or clear Erase SD card.
  9. Tap Reset phone.
  10. Tap Erase everything.
  11. Tap OK.

Jerry and Melanie, I hope one of these procedures would fix the problem but feel free to email us back in case you have further questions.

LG G3 Randomly Shuts Down

Problem: Droid guys, I hope you can help me with my problem. My phone is LG G3. I bought it about two months ago and since day 1 I experienced infrequent random shut downs. I didn’t mind it but starting last week, the automatic shut downs became more and more frequent that I experience them 2 or 3 times a day. I don’t know how to fix this problem and I really don’t have a single clue as to what caused it. I seek your assistance on this. Thanks, Anjeet.

Related Problem: I found your email on Drippler. I have an LG G3 but somehow I received Galaxy S4 updates on my phone but it was a blessing though because I now know you guys are providing free support. That said, I have a problem with my phone. If you’ve heard of this problem before and know how to fix it, please let me know. The problem is that every now and then my phone turns off. It comes back on when I hit the power button but I know you understand how frustrating it is. — Manuel

Potential Solution: It’s a bug and many have encountered it. There were owners who said the bug was with the firmware and if there is an available update, it might just help if you downloaded and installed it.

Others, however, said that the battery has a tendency to loosen even if it’s inside the device. Inserting a piece of paper to keep the battery pushed in against the connectors help. But then again, there are those who said it’s a manufacturing issue and they should have their devices replaced the first time they encountered auto shut downs.

I suggest that you try to find out first if there’s an available update and if there is, download and install it. Then backup all your data and perform factory reset using the hardware keys as it formats the data partition and not just delete what’s in it.

  1. Back up all data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Power and Volume down keys on the back of the device.
  4. When the LG logo appears, release and then re-hold the Power key while continuing to hold the Volume down key.
  5. The Factory data reset screen appears.
  6. Press the Volume down key to advance the cursor until Yes is selected.
  7. Press the Power key to confirm.
  8. The Erase all user data and restore default settings screen appears.
  9. Press the Volume down key until Yes is selected.
  10. Press the Power key to confirm.
  11. The device restarts. Wait until the process is finished.
  12. Your device is now reset to its original factory settings.

Now, if the problem persists after master reset, at least, you’ve cleared all your personal info and data. It’s time you brought the phone back to the store and have it replaced.

LG G3 Gets Unusually Hot

Problem: Hi Harold, I have been following your articles when I still have my Galaxy S3 but now that I upgraded to LG G3, I will be following your articles for this device. When I searched your website, I didn’t find any support posts for the phone. So I decided to email you to ask for your help. My new phone is heating up like crazy to the point that I couldn’t almost touch it. I know smartphones especially powerful ones heat up when used for a long time. My G3 becomes uncomfortably hot and I’m wondering if you know how to fix it. I just purchased the phone 3 weeks ago but now I’m facing this issue. — Sierra

Related Problem: I read some of your support articles and they are so informative. You guys are actually doing great providing this kind of support. I emailed you because I have an issue with my G3–it’s heating up so fast. I know it’s not a normal heat up because I’ve been using this phone for months now and it was only last week when it started this issue. It was the time when I installed a few apps. The phone literally becomes hot that it feels very uncomfortable holding it. I’m hoping you know a solution to this problem because I’m at a loss here. Thanks. — Stan

Troubleshooting: There are so many reasons why your phone heats up but the most common causes are the following:

  • Playing processor-intensive games for hours. It heats up the processor and the screen and since these components are placed side-by-side, the heat buildup is doubled. You need to give your phone a time to rest and cool down.
  • Watching or streaming videos for a long time. The device will heat up even more if you set the screen to the highest brightness level.
  • A lot of apps are running in the background. They can put the process in hyper-drive and that will contribute to the buildup of heat and since the battery drains faster, it also adds up to the buildup.
  • Downloading large files over mobile network. Did you that your phone heats up faster when it’s connected to a mobile network than when it gets its connection via WiFi?

Based on these factors, you should know how to prevent the phone from heating up.

For those who playing games that are heavy on the processor, adjust the screen brightness to a lower level and give your phone time to cool down every hour of use. Avoid playing games while the phone is charging.

For people who are fond of streaming videos, if possible download videos you want to watch especially when they are huge. The phone will heat up when you stream videos because it also downloads those videos while the screen is on. Downloading those videos first and watch them later will give your phone time to cool down a bit. In fact, downloading while the screen is off cannot heat up the phone that much.

Those who download huge files to their phone, avoid using mobile data instead connect to a Wi-Fi hotspot. Or, download those files using your computer if possible.

Now, if you don’t know what causes the heating up, there is a possibility that third-party apps is causing it but it will take time disabling those apps one by one. What you need to do is boot the phone in safe mode:

  • Turn off your phone and reboot.
  • When you see the LG logo, press and hold the Volume Down key until you see the home screen.
  • Your home screen displays Safe mode in the lower left corner as shown.

While in safe mode, observe the phone closely to find out if it still overheats. If the problem is fixed, then it’s obvious third-party apps running in the background cause the heat up. To address this, force close those you don’t use or better yet uninstall them and just reinstall them back if you need to use them.

However, if the phone still overheats even in safe mode, you need to perform factory reset to fix it.

  1. Back up all data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Power and Volume down keys on the back of the device.
  4. When the LG logo appears, release and then re-hold the Power key while continuing to hold the Volume down key.
  5. The Factory data reset screen appears.
  6. Press the Volume down key to advance the cursor until Yes is selected.
  7. Press the Power key to confirm.
  8. The Erase all user data and restore default settings screen appears.
  9. Press the Volume down key until Yes is selected.
  10. Press the Power key to confirm.
  11. The device restarts. Wait until the process is finished.
  12. Your device is now reset to its original factory settings.

LG G3 Freezes, Lags and Slows Down

Problem: Good day droid guys. Glad I found your site. My LG G3 is a month old but it seems like a 2 year old phone in terms of its performance. For example, when I open one app, it takes more than 5 seconds and when I exit that app, the phone seems to freeze for a few seconds. And the touch response of my phone is really slow or laggy (I really don’t know how to describe it). My first two weeks of use was really great so I know my phone’s current performance can be improved and these problems I have can disappear. I just don’t know how to go about it. I hope you guys can help me with it because it really sucks to pay several hundred dollars for a phone only to have this kind of performance. Thanks in advance, guys. — Mon

Related Problem: I have a little problem with my phone, it is laggy and there are instances that it just freezes and becomes unresponsive. I got this phone about 3 months ago and I never did anything tricky on it; I didn’t root it, didn’t side load apps, and every setting is default. I am just a user and I have tweaking things for fear of messing up the settings so almost everything is in default. I can still use the phone but I’m sure you understand how frustrating it is when it doesn’t perform like it used to. I don’t have sufficient knowledge how to fix it so I need your help guys… please. — Ma. Leonila

Potential Solutions: There were quite a lot of LG G3 owners who were complaining about this specific problem. The thing is the issue can always be traced to the phone’s UI (user interface). LG G3 or any flagship phone from the Korean manufacturer for that matter has its own UI that runs on top of Android’s. It sure gives the phone a different look but many of performance-related problems are caused by it. Bringing the phone to its default or factory settings will fix the issue but then there is a big possibility it may come back as you have to set the phone to work according to your preference after that.

A performance issue is vague. We need to break it down to be able to fix what the problem really is. Please follow procedures I prepared below for the following issues:

Lag when opening / closing apps

It is a bit complicated because you have to know if the lag caused by the app(s) itself. So, you would have to open and close as many apps as possible (one after the other) and compare their load times. Processor-intensive applications like games that has very high resolution graphics are slow to load compared with apps you use for emails, messaging, etc. If all apps load slower than before, then try this…

  1. From the Home screen, tap the Apps icon.
  2. Choose Settings.
  3. Tap About phone, then Software information.
  4. Find the Build Number and tap it 7 times to enable Developer options.
  5. Go back to the main Settings page.
  6. Find Developer options.
  7. Turn off Windows animation scale, transition animation scale, and Animator duration scale.

Touch responsiveness issues

In case your phone doesn’t respond to touch commands immediately, make sure its responsiveness was well-adjusted to your preference. Yes, you can adjust how quick the phone would respond to your touches, just follow these…

  1. From the Home screen, tap the Apps icon.
  2. Choose Settings.
  3. Tap Accessibility, then Touch and hold delay.
  4. Now adjust the responsiveness according to your preference.
  5. If the phone still responds poorly, reboot it and try again.

Should the problem persists, try the next procedure which is a bit complicated.

Fixing general lag problems

The following procedure was shared to me by a friend who is an XDA developer, all credits to him. It basically lets you access Hidden Menu on your phone that you can manipulate for a lag-free experience.

  1. Launch the dialer or phone app and dial 3845#*855# and press Send to access the hidden menu. Please note that this code is for the international version. Find the code below for your device’s model:
    1. T-Mobile – 3845#*851#
    2. AT&T – 3845#*850#
    3. Sprint – 5689#*990#
    4. Verizon – ##228378
  2. Find High Temperature Property OFF and turn it ON.
  3. Turn off the phone and wait 30 seconds before turning it back on.
  4. Wait for a minute before unlocking the phone.
  5. Then dial the same code to access the hidden menu again.
  6. This time, look for Thermal Daemon Mitigation OFF and turn it ON.
  7. Turn off the phone and wait 30 seconds before turning it back on.
  8. Wait for a minute before unlocking the phone.

Lastly, to work around this issue, try to use different launchers. There are a lot of free and very light launchers available from the Play Store; find the one that best suits your preference.

LG G3 Has Poor Voice Quality During Calls

Problem: Hi Harold. I am Joan and I’ve been following all your articles on Galaxy S3 as I owned that phone before but I upgraded to LG G3 and I’m facing a, somewhat, minor problem but it affects all voice calls because people I called or called me said that my voice was distorted. On my end, I can hear them well without any issues so I’m wondering if this is a phone problem or a network issue. The phone is just 3 weeks old so I’m very frustrated with it. Is there a fix for this problem or what can you suggest I do? Thanks. Keep up the good work!

Related Problem:   Thank God you guys exist. I was one of the people you’ve helped before. I just bought a new G3 I’m actually satisfied in its performance and how responsive it is. But there is one minor problem, my callers always complain about hearing some interference in-call. I’m not sure if there is a way around to rectify it but if there is, please let me know. Thanks. — Jess

Potential Solution: It’s a complicated issue because aside from the possibility that it is a phone issue, the network the phone connects may also be at fault. If this problem existed since day 1, then it’s probably an issue with the phone but if it started just recently, it could be minor and you could try the following:

  1. From the Home screen, tap the Apps icon.
  2. Choose Settings.
  3. Tap Call and then Voice enhancement.
  4. Try to turn Voice enhancement on and off to see if it makes a difference.
  5. In the same page, also find Privacy Keeper.
  6. Turn it off and observe if the distortion or interference goes away.
  7. If the problem persists, the last thing you can try is factory reset and if it didn’t fix the issue, have the phone replaced.

Factory Reset LG G3

  1. Back up all data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Power and Volume down keys on the back of the device.
  4. When the LG logo appears, release and then re-hold the Power key while continuing to hold the Volume down key.
  5. The Factory data reset screen appears.
  6. Press the Volume down key to advance the cursor until Yes is selected.
  7. Press the Power key to confirm.
  8. The Erase all user data and restore default settings screen appears.
  9. Press the Volume down key until Yes is selected.
  10. Press the Power key to confirm.
  11. The device restarts. Wait until the process is finished.
  12. Your device is now reset to its original factory settings.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.