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How To Fix / Troubleshoot Common Problems With The Samsung Galaxy Note 3 [Part 37]

Welcome to the 37th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 3. Since we have been receiving lots of emails from our readers regarding this device we have decided to release this installment just 4 days after the last part was released. For those who don’t know yet we do our best to provide our readers with solutions to the issues that they are facing with their mobile devices. We have already provided answers to more than a hundred questions sent our way regarding this device alone and it seems like we will be providing hundreds more based on the number of emails we are getting.

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If you own a Galaxy Note 3 or any other Android device for that matter then feel free to send us an email regarding the issues you are facing with your device at [email protected]. We will be more than happy to help you with any concern that you may have. This is a free service we are offering with no strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be provided.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 3 Camera Poor Performance In Low Light Conditions

Problem: Hi, Appreciate your efforts in bringing us solutions for our phones. I do go through your solutions often. I have a problem with the camera on my Note 3. The camera takes good pictures during the day, but in low light or when it switches to low light mode in the auto setting, the camera struggles to focus, and the pictures come out very shaky as the camera takes too long to focus and then click. Since this process is too long, normally one has already moved away with the phone assuming the pictures taken. But its always a poor pic in the night 🙁 am I doing something wrong? Or do I have to accept it that the cam needs more time to click in low light… But it shouldn’t be that bad. Or what settings should I use. I have always left the cam to the auto settings. I mean my wife’s Z1 takes much better and quicker pictures in less light. Please suggest. Thanks.

Solution: When it comes to taking photos it is always tricky to get night shots. During the day a camera will have little problem since there is sufficient lighting from natural sources. Night photography is different since there is less light and if there is light it will come from artificial sources. Even DSLRs will have difficulty in taking photos at night if its settings are not set properly.

Regarding the issue with your Note 3 if it is set to auto mode then it shouldn’t take a long time to take the shot as long as there is a considerable amount of lighting at night. It is normal though for photos taken at night to be less impressive than photos taken during the day. The Note 3 however has been known to take poor photos in low light conditions. You can try to use the HDR mode of your camera to see if photos improve during night scenes.

When comparing the Note 3 camera to that of the Xperia Z1 the Z1 will prove to be the better camera when taking night photos due to its larger sensor size of 1/2.3″ compared to 1/3.06″ for the Note 3. The larger the sensor the more light can enter which translates to a better picture quality.

If your phone takes poor photos at night then you might also want to try to check for any software updates. These updates contain improvements and bug fixes that may help resolve the issue.

Note 3 Email Not Responding Error

Problem: Droid Guy, I read through some of your stuff online and could not find the issue for my problem (or I was looking in the wrong place).  Let me know where to look if so.  Thank you for your help in advance. Yet here is my problem, a month ago my SanDisk 8GB Micro SD card went corrupt, which I sent back to SanDisk and got a new one.  Problem solved, but ever since my E-mail (old aol.com e-mail address I use for unimportant non office e-mail) has been closing down, getting “e-mail is not responding” errors and has been slow to work if ever. I have tried uninstalling the account and re-installing the AOL account, yet nothing seems to work.  I have tried soft resets as well. Do you have any ideas of what to do for this issue?  Or a plan of attack on what to try next? Thank you.

Solution: Deleting the email then adding it again is the correct first step in trying to solve the issue. However it appears that this hasn’t worked so more troubleshooting needs to be done.  Before proceeding make sure that your phone has a stable Internet connection (Wi-Fi or mobile data).

The next step that you should do is to clear the cache of your email app. I’m assuming that you are using the default email app that comes with your phone when accessing your email.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • From the General tab, scroll to and tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Email application.
  • Tap Clear cache.
  • You’ve now cleared the application cache.

Once the cache has cleared try accessing your email again and see if the problem still exists. In most cases your email should be working fine by now.

If the problem still occurs even after clearing the cache of the email app then you should try wiping the cache partition of your phone. This doesn’t delete the data stored in your phone so there’s no need to do a backup.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Note 3 Freezes Then Restarts

Problem: My Samsung Note 3 constantly freezes and then restarts for no reason.  I have read several threads on this matter and none of the solutions have seemed to work.  If you have any suggestions, my ears are open. Thanks in advance.

Solution: There are various reasons why your phone freezes and restarts. It could be caused by conflicts in the apps that you installed, a glitch in the system software, or even a faulty microSD card. To troubleshoot this issue the first thing you should do is to do a reset of your phone.

  • Turn off phone
  • Take out the battery
  • Take out the microSD (if you have one installed)
  • Press and hold the power button for around 3 minutes
  • Reinsert the battery (leave the microSD)
  • Turn on phone

Once your phone has fully booted check if the issue still exists. If it doesn’t then reinsert your microSD. If the problem occurs again after inserting the microSD then you should try to replace your microSD.

If even without the microSD your phone still exhibits the same problem then a factory reset is needed. Make sure to back up your data first as this will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Screen Mirroring Question

Problem: Can the note 3 mirror its screen output via the USB port at the bottom? Attempted to use the note 3 to drive a Brookstone mini LED projector. Unfortunately, I only had a USB 2 micro connector and that didn’t work. Any experience or ideas? Thanks.

Solution: You can bring your Note 3 display to the big screen by using an MHL cable or an MHL-to-HDMI adapter. One end of the cable connects to the microUSB port of your phone while the other end connects to the HDMI port of a TV or monitor. I suggest using the Samsung MHL 2.0 HDTV Smart Adapter as this is proven and tested to work with your phone. There may be other MHL cables in the market from different manufacturers but they may have compatibility issues with your phone.

Note 3 Converts SMS To MMS Automatically

Problem: Why can’t I write no more than 3 SMS at a time on my Galaxy Note 3? Once I’ve used up the 3 x 160 characters equal to 480 characters, the phone switches automatically to MMS. My provider tells me that he has not put any restrictions in my subscription. In an attempt to help me, he sent me a new SIM card for free. But it did not solve the problem. – Otherwise the phone functions fine.

Solution: The character limitation is actually placed by Samsung. Once your message goes beyond 3 SMS messages it will be automatically converted to MMS. One way to bypass this is to use a third party messaging app which you can download from the Google Play Store.

Note 3 Not Recognized By Kies

Problem: I have tried multiple different USB ports and cables, have erased and reinstalled Kies 3 for 3 months and no matter what, it still says “connect a device” or “device not recognized/supported please check Kies site for supported phones”.  HEELLLPPPP

Solution: If you have access to another computer try installing Kies in that computer then connect your phone to it. If Kies still does not detect your phone but your phone is charging it means that the USB cable is working fine but the software is not recognizing your phone. Try doing the following steps below.

  • Disconnect the device and data cable from your computer, then reconnect.
  • Try connecting the USB cable to a different port on your computer.
  • If you are connecting the USB cable to a USB hub, try connecting the cable directly to your computer.
  • If you are connecting the USB cable to a docking station, try connecting the cable directly to your computer.
  • Verify you are running the latest version of Kies 3 by clicking Information > Check for updates.
  • Close Kies 3 and reopen the application.
  • Reboot your computer and your device.

If the above steps fail to resolve the issue then you might want to do a factory reset. Make sure to back up your data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Once your phone has fully booted up try to connect it again to your computer with Kies running.

If the problem still exists then follow the steps below.

  • Open Kies 3 and click Tools > Reinstall device driver.
  • Click Reinstall.
  • When the troubleshooter attempts to reinstall the driver, click Yes on any installation warning messages.
  • After the troubleshooter is finished, disconnect, and then reconnect your device.

Note 3 GPS Issue After Phone Dropped

Problem: Hey there. Hopefully you can help! So I dropped my phone on its corner on a concrete driveway.  I’d it weren’t for the glass protector on it, the screen would have shattered. It’s a little spider webbed, but it still works and I don’t want to pay the $250 to replace it yet. The one issue I’m having is the GPS. It doesn’t work very well now. It doesn’t pinpoint my position and doesn’t follow my route very well. I keep hearing “GPS lost”. What do you think might fix it? I have uninstalled all of the software and reloaded it. Doesn’t seem to help. Any advice would be appreciated.

Solution: If this issue happened after you dropped your phone then this may already be hardware related. Just in case this is a software related issue you should do a factory reset. Make sure to back up your data first.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

After the factory reset check the GPS if it works. If it doesn’t then should bring your phone to an authorized service center for checking and repair.

Note 3 Video Recordings Out Of Sync

Problem: Hi, I seem to have a problem with my note 3’s video recording. Every time I record something over ~5 sec the audio starts to get out of sync. I can confirm this by recording a video of me just snapping my fingers with regular intervals for over ~5 sec and the resulting video will be out of sync. I have tried playing it with other video players and recording using other apps such as the google camera but the videos are still out of sync. Can u help me with this problem? Thanks in advance.

Solution: To troubleshoot out of sync issues when recording a video concentrate first on the app itself by clearing its cache and data.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • From the General tab, scroll to and tap Application manager.
  • Swipe left to the ALL tab.
  • Scroll to and tap the Camera application.
  • Tap Clear cache.
  • Tap Clear data
  • You’ve now cleared the application cache and data.

Try recording a video and see if the problem still exists.

You should also try replacing the microSD card of your phone. If there is a problem with the card then it may have a delay in storing data from your recorded video file which may cause the out of sync issue.

One last troubleshooting step that you can do is a factory reset, Make sure to back up your data first before proceeding.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Does Not Boot

Problem: I so I’ve just had this Samsung galaxy 3 given to me by my brother due to him saying if I can get it to work I can keep it so I’m really trying to get it to work lol. But the problem is that there is no power going to the battery when I plug it in to charge. It will come up with a picture of the battery with a loading symbol in the middle of it and it will stay there for about 3 seconds and then disappear. No matter how long I leave it on charge it won’t turn on. I’ve tried the toothbrush and cleaned out the charger port and when a new battery goes in the phone it will come up with the Samsung screen and then freeze on that screen. Please tell me you have a solution for me 🙁 I need this phone.

Solution: It appears that there is a slight improvement when you used a new battery on the phone as the Samsung logo now appears. Here’s what you need to do, turn off your phone. With the new battery installed and the phone connected to the charger Press and hold: Volume up + center “home” button + power. Once you see the Galaxy note 3 logo, let go of power, but KEEP holding Volume up + center “home” button until you boot into the Android system recovery menu. Select “wipe data/factory reset” (press power button to select item and volume to move up and down) and select “wipe cache partition”. After both are accomplished select reboot phone.

Note 3 Automatically Coverts Emojis To MMS

Problem: My note 3 always convert emojis to mms and it won’t send unless you and the receiver both have data turned on. For many people, the emojis just send as sms. Can I fix this problem?

Solution: The stock Samsung messaging app works this way to increase compatibility. This allows the recipient to view the emoji as some devices cannot view an emoji when sent as an SMS. If you would like to bypass this you could use some of the popular third party messaging apps available at the Google Play Store which allows emoji’s to be sent by sms.

Note 3 S Health Missing

Problem: For some reason I have no version of S health on my galaxy note 3. I cannot find it anywhere in the app store. Is there any way to get it back on my phone?

Solution: If your phone is running on stock firmware and is not rooted then you can bring back its default applications by doing a factory reset. Be sure to make a backup of your data before proceeding as it will be deleted in the process.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Note 3 Notification Issues

Problem: I no longer am getting the red badges with the number of new emails or texts on my Note 3. I have done several things including turning off notifications and restarting my phone. Nothing works. I get the icons of both at the top but nothing when I go to the icon on the home page. I am also using Aviate as my launcher. Any help would be appreciated. Thank you.

Solution: This might be an issue with the Aviate launcher you are using. Try to uninstall it then reinstall it again. Make sure to install the app from the Google Play Store so that you will get the latest version.

If the issue still persists then I suggest switching back to the default launcher.

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