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How To Fix Common HTC One M8 Problems and Errors [Part 9]

Welcome to the 9th part in our series of troubleshooting articles dedicated to the HTC One M8. It has been more than two weeks since the last part was released and I’m sure those who sent us emails have been patiently waiting for our replies. We apologize for the delay as we have been concentrating our efforts on Samsung devices as this is the bulk of the email we receive. Anyway, today we will be answering the latest M8 questions that we have received from our readers.

htc one m8

If you own an M8 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to help you with any concern that you may have with your device. This is a free service we are offering with no strings attached.  We do however ask that when you send us an email try to be as detailed as possible. This helps us make an accurate assessment of the issue and ultimately lead to a correct solution.

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M8 Can’t Receive MMS

Problem: I have a question I just got the HTC one m8 art unlocked for my T-Mobile SIM my APN settings are the one T-Mobile says on their website but the one problem is the mms I cannot receive them and I was wondering if you could help me please.

Solution: Make sure that your mobile data is turned on and that you can browse the Internet. Double check the APN settings again and see if there are any wrong entries. It’s best if you delete the whole APN and start to enter it again.

  • From any Home screen, tap the Apps icon.
  • Tap Settings.
  • Tap the Connections tab.
  • Tap More networks.
  • Tap Mobile networks.
  • Tap Access Point Names.
  • Tap the Menu key, and then tap New APN.

Update the following settings

  • Name: T-Mobile US LTE
  • APN: fast.t-mobile.com
  • Proxy: <Not set>
  • Port: <Not set>
  • Username: <Not set>
  • Password: <Not set>
  • Server: <Not set>
  • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
  • MMS proxy: <Not set>
  • MMS port: <Not set>
  • MMS protocol: WAP 2.0
  • MCC: 310
  • MNC: 260
  • Authentication type: <Not set>
  • APN type: <Not set> OR Internet+MMS
  • APN protocol: IPv4/IPv6
  • APN roaming protocol: IPv4
  • Enable/disable APN: <greyed out unless there are multiple APN’s>
  • Bearer: Unspecified

Once complete tap on the Menu key then hit on Save. Make sure to activate this profile.

Try sending yourself an MMS to check if everything is in order.

M8 Audio Jack Not Working

Problem: So my phone is having problems with the audio jack and how it doesn’t recognize the headphones are plugged in also all my music is on the phone so I am afraid to reset it because I’ll have to download all the music again.

Solution: The first thing you need to do is to determine if it’s really a problem with the audio jack or the headphones itself. Try inserting another headphones that is known to work and see if the issue disappears. If it doesn’t work then it’s most likely an issue with the audio jack itself.

Carefully inspect the audio jack and see if there are any dirt or lint inside. This causes an improper contact between your headphones and the audio jack resulting in this issue. To clean the audio jack use a toothpick.

Once you have verified that the audio jack is clean then try to test your headphones again. If the problem still persists then you may really have to do a factory reset on your phone to eliminate any software related causes. You need to back up your data first as this will be erased in the process. You can copy your music files to a folder in your PC and transfer it back to your phone once the factory reset has completed.

  • Turn off device
  • Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
  • Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
  • Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

After the factory reset immediately check if the issue you are experiencing is still present. If it is then this may already be a hardware issue. In this case you will have to bring your phone to an authorized service center for repair.

M8 Won’t Turn On

Problem: Good morning, today morning I was using my phone for tweeting then all of a sudden my phone blacked out at a percentage of 40%. I have tried to charge it but won’t show even the orange light even after 30mins of charging. Tried to press the power button and the volume keys as suggest by forums but nothing is working. Kindly assist

Solution: There may be two factors involved as to why your phone won’t turn on. Your battery may be drained or your battery logic has been corrupted.

If this is a battery drain issue follow the troubleshooting steps below.

  • Plug device into the provided HTC wall charger that came with the device.
  • Charge the device until the LED indicator glows solid red.
  • Attempt to power the device on as usual. If it will not power on, press and hold the Power and Volume up keys for 10 seconds while still on the charger.

If your battery has a charge left but does not turn on follow the troubleshooting steps below.

  • Plug device into the provided HTC wall charger that came with the device.
  • Press and hold the Power, Volume up and Volume down keys for 1 – 2 full minutes. The battery should re-calibrate and the device will then turn on.

M8 Download All Photos From Google+

Problem: Good day, I am an android user now with the new HTC ONE M8 and had a query on my data transfer. I have my pictures on google+ and want to download them to my phone. But I noticed that I had to select one by one of my 2000 + pictures and download them to gallery. Please advice what can be done to download all of the pictures from google+ to my gallery in a simple way, instead of what I have to go through selecting one by one of my pictures to and then download them . Your support on this matter is very much appreciated.

Solution: Right now if you want to download your Google+ photos on your phone you will have to select the photos you need and download them.

  • Open the Google+ app.
  • Touch the photo you want to download.
  • Touch the menu button or icon and select Download.

There is no way right now to select all of your photos in Google+ and download them to your phone using an Android device.

You can however download all of your Google+ photos to a computer then transfer them to your phone manually. To do this just access the website https://www.google.com/takeout/ from a browser on your PC. Here you can download all of your data stored in Google. Click on the button that says select none first then browse to the bottom until you reach the part that says Google Photos. Click on the button (make sure you see a green check mark). Click on next then choose the photo file type compression (zip, tgz, or tbz) and choose the delivery method (send download link via email or through Drive).

Once you have downloaded your photos to your PC just connect your phone using a USB cord to your PC and copy the photos to it.

M8 Acts On Its Own When Charging

Problem: Hi, I bought an HTC one m8 about 2 months back and since then whenever I keep my phone for charging and use it while it is charging it somehow starts to behave on its own like when I open whatsapp chats randomly start opening and when I try to go back it instead opens gallery and stuff like that or when I check my Instagram it randomly scrolls down and up and likes pictures on its own and the explore page opens without me even touching it. Hence it’s very difficult for me to use the phone while charging. Please can you advice me what to do. Thanks in advance.

Solution:  If this problem only happens when you are charging then try to use a different charger. The current charger you are using may already be faulty which is causing this issue. Make sure to also replace the USB cord that you are using to charge your phone.

Another possible cause of this is a glitch in the software. In this case you will have to perform a factory reset on your phone. Make sure to back up your data first as this will be deleted in the process.

  • Turn off device
  • Press and hold the VOLUME DOWN button, and then press and hold the POWER button.
  • Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
  • Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone at [email protected]. We read every email but can’t guarantee a timely response. Lastly, if we were able to help you, please help spread the word by sharing our posts with your friends. Thanks.