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Samsung Galaxy S3 Problems, Errors, Questions and Solutions [Part 36]

Welcome to the 36th part in our series of troubleshooting articled dedicated to the Samsung Galaxy S3. We’ve already covered several issues regarding this device in our previous posts sent to us by our readers. In this post we will be dealing with some of the latest emails that we have received.

galaxy s3

If you have been following this series you will notice that some of the issues we are covering today are somewhat similar to what we have covered in the past. The reason for this is we aim to provide a more personalized approach to our readers and tackle the issues they are facing individually.

If you own a Galaxy S3 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We do however ask that when you send an email try to be as detailed as possible so that we can make an accurate assessment of the issue and the correct solution can be provided.

Aside from sending us an email you may also contact us through our Facebook and Google+ social media accounts.

Galaxy S3 Slow Response

Problem: Hey! I’ve emailed before but not about this. What I was wanting to ask about is why my Galaxy S3 is being so slow and bad! I haven’t bogged it down with apps. For example, today my phone was being really laggy, I tried opening Firefox Beta and my phone froze and forced me to hard reset this. Is there any way to remove all this lag? Also I’m contacting you today to ask about why my phone messes up music a lot. Now, To get into detail, On every music player I use, When I try to skip ahead or go back on a song using the bar it’ll restart the song! How do I fix this?

Solution:   There are various reasons as to why a phone suddenly works very slowly. This could be because of a certain app installed in your device or because the RAM of your phone has been maxed out. You should make sure that your device is running on the latest software update before performing the troubleshooting steps below.

The first thing you will want to do is to reboot your device by following the procedure below.

  • Turn off your phone
  • Take out the battery
  • Press on the power button for at least 3 minutes
  • Re-insert the battery
  • Turn on your phone

What this does is it clears out the memory of your phone of any data stored in it. This allows your phone to take advantage of the maximum RAM available when you start your phone.

Observe your phone operation and see if it is still sluggish. If it is then proceed to the next step below.

The next thing to consider is if certain apps are causing this issue. To check on this you should boot your device in Safe Mode.

  • Press and hold the Power key.
  • Touch Power off.
  • Touch OK.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
  • When the Lock screen is displayed, Safe mode is displayed in the lower-left corner of the screen.

In Safe Mode all third party apps installed from the Google Play Store are disabled. If your phone works faster this time then it’s most likely that an app is causing the issue. You will have to find out what that app is and uninstall it.

If after performing all of the steps above and your phone still lags then a factory reset is highly recommended. Just be sure to back up your data first.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

The factory reset will not only help solve the slow issue of your device but the music playing issue as well.

Galaxy S3 Battery Life, Freezing Issues

Problem: My S3 phone works good most of the time, but sometimes even when their battery life around 45% it suddenly stops working and freezes. When I plug it into the charger it shows it’s out of battery. The battery also runs out very quickly and the phone life lasts around half day and then I have the recharge it. Can you please tell a solution to this?

Solution: This might be a battery related issue. How long has it been since you last replaced the battery of your device? If you are not a heavy phone user and most of its features are turned off when not needed (Bluetooth, Wi-Fi, GPS) then the most likely reason why your phone battery life lasts only half a day is that it is already faulty. Try using another battery on your phone (make sure to use an original Samsung battery).

Galaxy S3 Wi-Fi Turns Off

Problem: Hi, I’m having a problem with my Samsung Galaxy S3, when I am at home and on my secure WiFi connection and using that wifi connection, the wifi connection on the phone will turn off. This can be very frustrating when trying to research things on line. Do you have any suggestions? Thanks

Solution: This issue might be due to the Wi-Fi Power Saving mode being turned on. What this feature does is it turns off your wireless connection once your phone goes to sleep. In most cases the wireless connection will remain off when the phone is awakened. To check if this feature is really causing the problem follow the steps below.

  • Open up the Galaxy S III phone dialer
  • Dial *#0011#
  • When the new screen opens, tap the menu button
  • Select Wi-Fi
  • The Wi-Fi Power Save Mode button should be set to ON, tap the ON button to set it to OFF

You should also try setting your Wi-Fi to remain active even if your phone sleeps.

  • Press the Menu button.
  • Go to Settings.
  • Tap Wi-Fi.
  • Press the Menu button again.
  • Select Advanced.
  • Choose Keep Wi-Fi On During Sleep.
  • Tap the radio button to Always.

Once you have performed the steps above its time to check on your wireless connectivity. You will first need to forget the wireless networks that are registered in your device.

  • Tap the menu button
  • Tap Settings
  • Tap Wi-Fi
  • Long press the wireless network you want to forget
  • Tap Forget network

Scan for your own wireless network and access it. By now your Wi-Fi connection should not turn off on its own.

Galaxy S3 Will Not Turn On, Car Mode Issues

Problem: Dear sir, I am using Samsung galaxy s3 version 4.3. My phone suddenly get switch of if I press power button it won’t get switch on only  after removing and reinsert battery it will automatically starts working. Another Problem is frequently shows car Mode enabled and if I connect Charger, sometime it shows power dock connected and shows Charging screen that time also will Show car mode enabled keep on Coming and going hope u understand the issue.. Sorry for my bad English

Solution: For the power on issue of your device does this issue occur even if your batter has a full charge? In most cases when your battery is low on charge and you turn your device off it’s going to be difficult to turn it on again. One way of turning it on without connecting a charger is to remove and reinsert the battery. What I suggest is to try using a new battery (original Samsung battery) and see if the issue still occurs.

As for the car mode issue of your device this may be caused by the accumulation of dirt on your phone USB port and your charger USB port. Try blowing compressed air on both ports to dislodge any dirt or you could also use a toothpick to clean both ports.

The problem may also be with the charger you are using which triggers the car mode. Try using another charger and see if the issue still persists.

Galaxy S3 Can’t Receive Calls/Text Messages

Problem: Hello, I currently own a Galaxy S3 and am contracted through Sprint for use of said phone. I’m having an issue when it comes to sending/receiving calls/texts. I’ve restarted the phone, I’ve updated the Profile/PRL, I’ve done a soft reset and… nothing. I had my roommate call me and the message he got was just as though I didn’t pick up, there was no message such as “user is no longer in service”… “experiencing network difficulties”… etc. It just rang and went to voicemail as though i simply didn’t pick up. Texts all fail to send and I get a message akin to “code: -1, message to 555-555-5555 has failed.” When I attempt to call out, the phone doesn’t even ring. There is a difference in the call display when the phone connects. It starts off as black and when it connects, turns green. That doesn’t happen. It just continues to attempt to call until it fails about 20 seconds later saying “call ended.” I still have great 4G connectivity. I can download apps and such as fast as 4G typically does but I can’t do anything that involves phone calls or text messaging. I have no idea what to do with this and it’s driving me bonkers.

Solution: First try to determine if this issue is network related by contacting Sprint. If everything is good in their end then the problem may be with your device. You might want to do a factory reset on your device to resolve this issue. Be sure to back up your data first before performing this procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

If after the factory reset your phone still can’t receive text messages or calls then the problem may be with its hardware. In this case your best option is to bring the device to an authorized service center for checking.

Galaxy S3 Gets Too Hot

Problem: Once every day my S3 gets hot. Hot enough that I can feel the heat against my leg when it’s in my pocket. It has the original factory battery. When it happens I remove the battery and let it cool down and it’s fine but this is getting pretty annoying. And ideas?

Solution: A phone getting too hot could be potentially dangerous as it may cause injury to the owner. There are various reasons why your phone gets hot ranging from apps, services and even the battery.

Try using another battery (preferably an original Samsung battery) and check if the issue still occurs. If it does then proceed to the next step below.

The quickest way to resolve this is to do a factory reset on your device which will eliminate any software related issues that may cause this. Be sure to use the latest software update and backup your data first before performing the procedure below.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Once your phone has fully rebooted make sure to turn off unnecessary services first (mobile data, Wi-Fi, Bluetooth, GPS) and check if your phone still heats up. If not then restore your data.

If your phone still heats up after the factory reset then you should consider bringing your device to an authorized service center for checking.

Galaxy S3 Won’t Turn On

Problem: Hi, I am writing in regards to a Samsung Galaxy S3 that won’t turn on. This morning I got a notice to update the software on my Samsung Galaxy S3. It had downloaded the software in the middle of the night, because my Wi-Fi was on. I decided to install the update and during the update, my phone shut off for no reason. This has occurred before, but since it started back up previously I did not bother looking into it. When I tried to turn it back on after shutting off this time, a different screen came up similar to a hard reset. I attempted to read all the components over, but it shut off again almost instantly. Now, after turning it on a second time, the phone will not go past the Samsung logo during start-up. I attempted to start-up the phone approximately three times until the phone decided not to start-up anymore. As a result, my phone will not even power on anymore, not even to the Samsung logo.

Notes:

– I did notice that the red light goes on when I try to charge the phone without the battery. When the battery is in, the red light will only illuminate after I attempt to start-up the phone a few times (I assuming this drains the battery, causing the light to turn on).

– All of this occurred in less than one hour.

– I attempted all the steps on your website to troubleshoot the phone.

If you guys could shed some light on my situation, it would be greatly appreciated. I will be looking for a new phone, but there are extremely important content on my phone that I cherish dearly that I would like to retrieve.

Solution: It looks like you have already done extensive troubleshooting on this device. The problem may already be hardware related and not with the software. Regarding the contents of your device try to extract the data using Kies. Download the latest Kies software from the Samsung website and install it in your PC. Connect your phone to your PC using a USB cord and run the Kies software. If your phone can be detected then you can extract the data stored in it.

While you are at it you may also want to try to restore your phone firmware using the software (take note this can only be done if your phone can be detected).

  • Start Kies
  • Click Tools-> Firmware upgrade and initialization
  • Type in model of your phone
  • Type in serial number of your phone
  • There will be info about firmware click OK
  • Info about software version. Put your phone in download mode by pressing volume down key, home button and power button then connect to PC using original USB cable, click OK
  • Follow info on screen.
  • Phone will reboot by itself when all is done correctly.

Galaxy S3 Can’t Receive Text Messages

Problem: Hi, I have a Samsung mobile phone, Model Number GT-I9300, Android Version 4.0.4.  I have stopped receiving any text messages on my mobile phone.  It is not a network problem, as network coverage is good and i am able to do calls.  I even went to the message applications to clear the cache, but there is no cache as it is 0.00B. There are no numbers whatsoever in the reject list, which is anyway disabled.  Grateful if you could help me coz this is really annoying as many messages have been sent to me but I have not received any.  Thanks for a prompt reply.

Solution: Try registering with your network again by simply rebooting your device. Once your device has full rebooted try to send yourself a message. If the problem still occurs then take out the SIM and try to use it on another phone. If the problem is still the same then this issue may be caused by your SIM. Try to replace it.

If the SIM isn’t the problem then we can start troubleshooting your phone. Before proceeding ensure that your phone is running on the latest software update.

What you need to do first is to start your phone in Safe Mode to eliminate any possibility of an app that may be causing the issue.

  • Press and hold the Power key.
  • Touch Power off.
  • Touch OK.
  • Press and hold the Power key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
  • When the Lock screen is displayed, Safe mode is displayed in the lower-left corner of the screen

Once in Safe Mode try to send yourself a message. If you can receive the message then the problem is most likely caused by an app or certain apps. Find out which app is causing the problem and uninstall it.

If after performing the above troubleshooting steps you still can’t receive a text message then it’s time to do a factory reset on your device. Make sure to back up your data first before performing this procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

Galaxy S3 Won’t Work After Update

Problem: So a couple of months ago I got the notification that a software update was available for my SIII. Of course I decided to do it. Except that not only did it destroy my phone, it destroyed my sim card and SD card as well. It eventually revived itself but now every week, it decides to shut down and not work for hours. The screen freezes, the vibrations from the keypad stop, I haven’t been able to open certain apps since the first crash. I had to do a factory reset and lost everything and the damn thing still dies on me. The way I deal with it is just leave it somewhere for a few hours and it eventually does fix itself. I know everyone will say just get a new phone, but I can’t afford to fork out a few hundred dollars for one I get that SIIIs are a little outdated now but this is BS. My phone has been frozen for the past two days and I feel like android/Samsung almost owe me because this is actually their fault. If I didn’t do the update, my phone would still be perfectly functional.  Has this happened to anyone else? How did you fix it somehow or is all help lost for me?

Solution: You mentioned that after performing the update you also did a factory reset but still your phone turns off on its own. I could suggest replacing your battery with a new one (an original Samsung battery is preferred) as this issue may be caused by a faulty battery. Before inserting the new battery press the power button of your phone for 3 minutes to clear out its memory. If the problem still occurs after this then this might be a hardware related issue in which case you should bring your device to an authorized service center.

Galaxy S3 Not Showing Files From SD Card

Problem: Hi, I have a Samsung S3 and a Sandisk 8GB mircro SD. I’ve read throughout many other forums that some of the Sandisk Memory cards have been killing phones – it hasn’t killed mine, I think I did. Anyways, my phone isn’t having an issue recognizing the memory card, and if I go into “my files” I can see all the files on the Micro SD. If I connect to my PC, I can see all the files too. When I use the gallery, or quick pic or other photo file viewing software – it’s not showing anything. I’ve unhidden the files, and I’m at a loss – I don’t know what else to try. Should I wipe and reinstall everything? (That would be a pain, but last resort & doable). Thoughts?

Solution: Since you can view your files using a file explorer app then it might be the gallery app that has an issue here. Try clearing out the cache and data of this app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Gallery application.
  • Tap Clear cache.
  • Tap Clear Data
  • The application cache and data is now cleared.

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