,

Samsung Galaxy S2 Problems, Questions, Errors and Solutions [Part 20]

Welcome to the 20th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S2. As of now we have already answered more than a hundred questions sent to us by our readers who own this model. Despite being an old model a lot of people are still using this device, proof of which is the volume of emails we receive for the S2 alone. In this part, we will be tackle the latest emails sent to us.

Galaxy S2

If you own a Galaxy S2 or any other Android device for that matter feel free to send us an email at [email protected]. We will be more than happy to assist you with any concern that you may have. This is a free service we are offering to our readers with no strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment of the issue can be made and the correct solution can be provided.

Aside from sending us an email you may also contact us through our Facebook and Google+ social network accounts.

Galaxy S2 Won’t Stay On Unless Plugged In

Problem: I’m having problems with my phone I’m hoping you can help. My phone won’t stay on unless it’s plugged in. It can be fully charged and the minute I unplug it and try to do something on it the screen flickers and it shuts off and won’t stay on unless i plug it back in. Please help

Solution: The only possible reason I can think of is that your battery may already be faulty. This usually occurs if the battery has been used for more than a year. It will gradually lose its capacity to store the electric charge. Even new batteries may tend to exhibit this behavior if they are defective.

What you should do first is to find a new battery. Make sure to use an original Samsung battery since there is a high level of assurance that it will work properly. Once you have a new battery use it on your phone. I’m pretty sure that your phone will work normally after this.

Galaxy S2 Keyboard, Dialing Issues

Problem: Ok my problem is one I cannot find anywhere! It has two parts first. Sometimes when my keyboard pops up to type a text or send an email or Google, any time you would need to type, it vibrates like a button has been touched but won’t show up in the text box. I have to just hit buttons until it finally starts typing. Second is in the dialing feature. Sometimes when I dial a number and hit talk nothing happens. I try again and again. Then I give up, hours later I will try to call a different number and boom it dials the previously dialed number. I have to hit end for each time I tried dialing earlier. Have you ever heard of this happening? Do you know of a fix? I downloaded a different keyboard but still randomly happens!

Solution:  What we have here ae two different issues that may be related or not at all. What you need to eliminate first is the possibility that a third party app may be causing this. To do so, you need to start your phone in Safe Mode. In this mode your phone will disable any third party app that you may have installed from the Google Play Store. This makes it easier to troubleshoot the problem since these apps will be isolated. Be sure to check for any new software updates for your device before proceeding.

Safe Mode

  • Remove the battery from the phone.
  • Re-insert the battery.
  • Press and hold the Menu key.
  • While holding the Menu key, turn on the device.
  • When you see the lock screen, you can release the Menu key.
  • ‘Safe mode’ displays in the lower-left corner.

Once in Safe Mode try typing in a message or placing a call. If your phone works normally then it’s most likely that a certain app or group of apps may have caused the problem. You will need to find what app this is and uninstall it.

In the event that the same problem still exists even in Safe Mode then the next step to do is to perform a factory reset on your device. Take note that this will delete all your data in your phone. It is important that you make a backup of your data before proceeding.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

When your device turns on don’t perform any updates yet. Check first if the issue still exists. If it doesn’t then proceed with updating your apps.

Galaxy S2 Can’t Clear Cache

Problem: Hi, After I factory reset my phone, I was unable to clear cache from the settings> application manager. I click ‘clear cache’ and nothing would happen. Without any solution, I reset my phone from recovery mode and then I was able to clear cache for all the apps. Now again I’m unable to clear cache or move any app to sd card. All apps are up to date and none of the cleaning apps clear cache either. What do I do? Thanks in advance.

Solution: The issue you are facing may be caused by a faulty SD card. Try to replace your SD card with a new one then perform a factory reset on your phone. Be sure to backup all your data first before performing this procedure.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

Once your phone has fully started go ahead and download the apps that you regularly use. Now check on the apps and see if you can clear the cache. Most of the time you will be able to clear the cache by now.

Galaxy S2 On Android 4.4.4 Issues With Apps

Problem: Hi, after I install any locker application like go locker or android L lock, I can only lock the phone with power button and then can’t unlock with any button on the phone power or volume or home nothing works until I put the charger and screen gets on. Without any application it works just fine. Another thing is that so many applications doesn’t work on my phone which are for android 4.4.4(I’m also using 4.4.4) after installation it just says “unfortunately the application has stopped working” Thank you.

Solution: When you upgraded your device to Android 4.4.4 did you also perform a factory reset right after? The reason I am asking this is because most of the time when issues arise during a major software update is because of data from the previous software version still lingering in the phone. This will usually cause a conflict in the operation of the phone. The only way to totally get rid of this outdated data is to perform a factory reset. Just make sure to backup all your data first.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

Galaxy S2 No Android 4.4.4 Update Available

Problem: I have the Samsung S2/II T989 with Android OS v4.1.2.  The current Android OS version is 4.4.4 KitKat. Why don’t I get the most current OS version supported by T-Mobile, regardless of the phone’s model number? In the future I would like to get a phone where I can get the latest OS updates (and not lose WiFi Calling or T-Mobile’s usage app).  What phone would that be? Thanks.

Solution: Unfortunately the update for your device depends on whether T-Mobile will be releasing it. Right now I am seeing that the latest software version is Android version 4.1.2/ Software T989UVMC6. There is a way to get KitKat on your phone however this is done through unofficial means and mat break T-Mobile specific features on your device.

If you really would like to use the latest Android version then try to browse the different phones offered by your carrier. I suggest checking out the Samsung Galaxy S5.

Galaxy S2 Keeps On Freezing And Rebooting

Problem: Well I use a Samsung s2 t989 and it keeps on freezing and rebooting by itself. I have tried the software update but it failed. What to do?

Solution: There are various reason as to what may be causing this problem. A faulty SD card, apps, lack of memory, or even the system software itself. Follow the steps below to troubleshoot the issue.

What needs to be done first is to isolate the SD card at the same time refresh the phone memory. To do this turn off your phone and take out the SD card and the battery. Press and hold the power button for around 3 minutes (this clears our any data stored in the random access memory). Reinsert the batter (leave the SD card out) then turn on your device. If this problem is caused by a faulty SD card or a glitch in the memory then your phone should be working normally by now. If not, proceed to the next step.

Our next focus is on the apps installed in your device. It is not uncommon for apps to cause this behavior on a phone. To determine if a certain app or group of apps is causing this you have to start your phone in Safe Mode. In this mode all third part apps downloaded from the Google Store are going to be disabled leaving only the essential apps running (usually only the apps that were present when you first turned on your device).

  • Remove the battery from the phone.
  • Re-insert the battery.
  • Press and hold the Menu key.
  • While holding the Menu key, turn on the device.
  • When you see the lock screen, you can release the Menu key.
  • ‘Safe mode’ displays in the lower-left corner.

Observe your phone if it still freezes or reboots. If not then you have to find out what app is causing the problem and uninstall it. If the problem still exists then proceed to the next step.

One final troubleshooting procedure that you can do is to perform a factory reset. Make sure to make a backup of your phone data before proceeding.

  • Turn off the device.
  • Press and hold both Volume Up and Volume Down keys at the same time.
  • Press the Power key only until the phone vibrates once, then release only the Power key.
  • Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  • Press the Volume Down key to highlight wipe data / factory reset.
  • Press the Power key to select.
  • Press the Volume Down key to highlight Yes – Delete all user data.
  • Press the Power key to select.
  • Press the Power key to reboot.

When you phone has fully booted do not install any updates yet. Observe its operation first before installing the updates.

Galaxy S2 Saving Text Messages, Contacts

Problem: Is it possible to save and transfer my texts or contacts from my Samsung Galaxy S2 to a new Android phone? The new phone will be using a microSIM. Thanks.

Solution: Yes it is possible. For your contact they should be in sync with your Google account so this isn’t a problem. For the text messages you may have to install a third party app from the Google Play Store. Just search for “sms backup” and you will get several choices.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.