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Samsung Galaxy Note 2 Problems, Errors, Questions and Solutions [Part 28]

Welcome to the 28th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. For those unfamiliar with this series this is where readers send us questions regarding their Android device and we try to provide an answer or solution. For those who have been following this series, this part will discuss some of the latest emails we have received since part 27 was released.

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If you own a Galaxy Note 2 or any other Android device for that matter feel free to send us an email regarding your concerns at [email protected]. We will be more than happy to assist you in any way we can. This is a free service we are offering to our readers without any strings attached. If you don’t have immediate access to technical support for your device then this is one of the best ways to get it. We do however ask that when you send us an email try to be as detailed as possible so that we can make an accurate assessment and the correct solution can be given.

Aside from sending us an email you may also reach us at our Facebook and Google+ social media accounts.

Note 2 Overheats

Problem: Hi. I just came across your site recently after installing Drippler. Very much appreciate your help with all of us USERS!!  Apologies if this question has been answered already. I have had my Note 2 now for over a year. What is really baffling to me is that there are times when my Note 2 just heats up. And I mean it gets HOT!!!  I have been trying to figure out what is causing it.  For example, running WAZE seems to really heat it up like crazy. So, I run WAZE at a minimum. There are times when I can sense that it is heating up and even though I shut down all of the apps, it still feels warm (not hot). I then just shut off the phone and then remove the battery. I believe leaving the Camera on will also heat up the phone. Is this a well-known issue?  What are the ways to fix this? Phone:  Galaxy Note 2 (SCH-I605), Verizon Wireless, Running Android 4.2.2

Solution: Like most smartphones available in the market today the Note 2 also generates a considerable amount of heat when it is used. There is a problem though if this heat becomes noticeable too high to the point that it gets too hot to touch.

The primary cause of heat in your phone is the processor. If it is constantly working to its limits then it will generate heat quickly. Some reasons why your processor may be constantly at work is if certain apps are constantly turned on or if some services or features of your phone are constantly activated.

Another possible reason that your device will heat up is if the battery is faulty. There are instances that a battery has been known to cause a device to heat up.

Yet another possible cause is a faulty microSD card if your phone has one installed. If your microSD card is faulty your phone will have a hard time accessing data stored in it causing it to heat up significantly.

Below are the steps that you should do to resolve this issue. Before proceeding make sure that your phone has the latest software updates.

First you have to consider some hardware related issues. For this you will need to isolate the battery and the microSD card (if one is installed in your device). Try taking out the microSD card first then observe your phone. Repeat the step with the battery. If your phone does not overheat then you have found the cause.

If your phone still heats up then we proceed with the software side. What you need to isolate first are the third party apps. This is because in most software related cases it is an app that will cause your phone to generate too much heat.

To isolate the third party apps you need to start your phone in Safe Mode. In this mode only the default apps are loaded while third party apps downloaded from the Google Play Store are disabled.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Select and hold Power off until Restart in Safe Mode prompt appears, then release.
  • Tap Turn on Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower left of the unlock/home screen.

Try to observe your phone. If it does not overheat then chances are an app was causing the problem. You will have to use a trial and error method to find out what that app is and uninstall it.

If the problem still exists then your last resort is to do a factory reset. Just make sure to backup all your data first since this will get deleted in the process.

  • Turn off your phone (Make sure it is completely off. If possible take out the battery then place it back in)
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Note 2 Hangs, Shows Emergency Call Sign

Problem: I own a Samsung Galaxy Note 2 from about 2 years. But nowadays I am finding some problem in it. Like every time I exit any application the phone hangs for about a second or 2. And one more problem is that it is showing emergency call sign all the time although there are full signals and call are made as usual.

Solution: It’s good to hear that you have been using your Note 2 for two years now. During the course of this two years I’m sure several app have been installed and uninstalled on the device. There will also be an accumulation of data that should have been deleted but is still present in your device. The problem you are facing now may simply be software related.

One quick way to fix this is to simply reboot your phone.

  • Turn off your phone
  • Take out its battery
  • Press and hold the power button for at least 3 minutes
  • Reinsert the battery
  • Turn on your phone

Observe your phone operation and see if the problem still exists. If it does then proceed to the next step below.

The best way to fix this is to do a factory reset. This refreshes your phone and returns it back to its original state when you first turned it on. Be aware that you will have to download again any third party app that you may be using. You will also need to backup your data first before proceeding since it will be erased in the process.

  • Turn off your phone (Make sure it is completely off. If possible take out the battery then place it back in)
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Note 2 Crashes After Update

Problem: I have a Note 2 N7100. It was good with Android 4.1.2, later with 4.3 update the problem of applications crashing started. I updated to 4.4.2 from the Samsung service center after formatting the phone. The problem of crashing app (messages showing app has stopped) continued. With more than 250 apps installed, almost all from Play Store. I frequently clean up RAM & app cache using Clean Master. I updated Apps whenever they are available. Is the crashes caused by any app or the OS itself? What should I do? Plz help.

Solution: A lot of people may have already experienced this type of scenario. Their smartphone operates perfectly fine with the current software version. Then they get a notification that software update is available that comes with several improvements. They immediately get the update but as soon as their phone gets updated several problems suddenly pop up. Is this a software problem? A hardware problem perhaps?

If we were to consider the hardware then what you can do on your end is to remove the microSD card of your phone if it has any. A faulty microSD card makes it harder for the phone to access its data thus may cause your apps to crash.

The most probable reason why your phone is now acting up after being updated is that data from the old software version is still present which should normally be gone by now. This data conflicts with the new software version causing all sorts of issues.

To resolve this issue you should perform a factory reset right after updating your phone and not before (this applies if your phone has issues after updating). Be sure to back up your data before resetting your phone.

  • Turn off your phone (Make sure it is completely off. If possible take out the battery then place it back in)
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Note 2 Stock ROM Question

Problem: I have a note 2 I have rooted it and installed a custom rom however I forgot to backup stock rom before installing custom rom now how do I get the stock rom of Samsung note 2 with 4.4 KitKat version. So that I can study somewhere else just in case I need to unroot it install the stock rom

Solution: One of the popular sources of getting the stock rom of your device is the sammobile website. Here you can find the latest firmware for several Samsung models. From the main homepage you will see several choices on the header, just click on the link that says firmware. This will lead you to the firmware download page. There is search box present where you can type your device so that all related firmware will be displayed. Be sure to choose the correct version based on the model of your phone as a wrong firmware version may brick your device.

Note 2 Not Registered On Network

Problem: Hello droid guy I moved to another country with my note 2 gt n7100 running android 4.4.2 and all of a sudden it won’t call the only thing I can do is to use Wi-Fi it says not registered on network but when I go back to my home country it works perfectly fine after a week of adjusting I guess will you please help me since I travel a lot. In fact I want to give this phone to charity since I am using the note 3 but I cannot give it away in its state….hope you will help …thank you

Solution: The most probable reason that this is happening is that you haven’t activated the roaming feature of your plan yet or your carrier does not have any roaming partner in the country you are going to. You will have to contact your carrier and ask them about your roaming options.

From what I can see your phone does not have a problem. Even if you aren’t able to get any roaming signal you can still use your phone in another country if you have an unlocked device. This lets you use any GSM SIM of any network around the world. If your phone is unlocked then the next time you are out of the country you have the option to use the local prepaid SIM of the country you are visiting.

Note 2 How To Revert To Stock ROM

Problem: Hi,I am using galaxy note 2, Presently i am installed DN3 Rom V5.2. Now I realized I lost my phone,My touchwiz home not working its stucking. My video player, Music Player, gesture & Motions all setting not working properly, now i am fed up with my lovely note 2, plz help me to solve my problem  how to get my previous version or repair DN3 V5.2.

Solution: The best part of the Android ecosystem is that it is highly customizable. The ultimate form of customization is of course changing the stock ROM of the device with a third party ROM. This provides a different feel and new features. However, there are certain ROMs that have limitations and bugs.  Then there’s also the fact that the ROM you installed must be compatible with your phone.

In this case since you are experiencing several issues after replacing your stock ROM with DN3 V5.2 why not try doing the procedure again? Try reflashing the ROM in your device again. You might have missed a step or two the first time around which is causing the problem.

If after reflashing your ROM again (this time carefully following the correct procedure) the issues still occur then you might just want to revert to the stock ROM.

You can download a copy of your stock ROM from the sammobile website. Just follow the correct procedure in flashing it back in your device.

Note 2 Obb Folder Missing

Problem: I want to install a game on my unrooted samsung galaxy note 2 which runs android version 4.1.2. The game file needs to be placed in the obb folder under sdcard>android>data>obb but i cant find obb folder anywhere on sdcard or internal storage. i badly need this game on my phone. The game i have downloaded came zipped with .apk and additional sdcard data files. I already installed the .apk but I cant find the obb folder where the game data files needs to be placed for the game to work. I already ensured that the game is compatible on unrooted android 4.1.2. How should i get this work on my phone?

Solution: Try downloading one game from the Google Play Store (any game) into your phone. After it has successfully installed you can then go ahead and use a file manager program to browse your microSD card for the folder. There’s a big probability that it will already be there.

If the folder isn’t there then you have to create it manually.

  • Turn off phone
  • Take out microSD
  • Connect your microSD using a microSD adapter to your PC
  • Open file explorer program on your PC
  • Enter the Android folder
  • There should be two subfolders here one named “data” another named “obb”
  • If no obb folder is present simply create one
  • Reinsert microSD to your phone

Once you have created the obb folder now all you have to do is copy the game file to sdcard>Android>Obb.

I must warn you though that installing apps or games from sources other than the Google Play Store increases the chances of your phone getting malware. I strongly suggest getting the game from the Google Play Store and paying its premium price if it has any. The couple of dollars you pay for the game is worth it considering the fact that if you get the game for free from a questionable source you run the risk of having your data compromised.

Note 2 How to Bring Back Deleted Photos

Problem: I wanted to delete a bad photo from the internal memory Gallery and instead deleted the entire album of 500 photos before I had backed it up. I researched the web, tried out a couple of recovery apps, and have concluded that there may be no way to get there from here. But I want to learn whether there are any viable options. The phone is an AT&T Samsung Galaxy Note II running Android 4.4.2 (KitKat). My wife is going to kill me over this. Any help would be appreciated. Thanks

Solution: Retrieving deleted photos from your phone is going to be very difficult. There are several specialty companies that retrieve deleted data however this is going to cost a lot. If you have previously setup your Google Photos app to back up your photos to your Google account then the delete photos may still exist.

To check if your photos are saved in your Google account go to your Google+ page from a computer browser. On the upper left side of your profile page you will see a drop down menu. Click on this and click on the fourth option on the list named “Photos”. From here you will see all photos that have been saved to the cloud.

Alternatively you can also access Photos from your phone. Search for the Photos icon on your phone and click on it. Make sure you are connected online. You will see photos that are stored in your phone as well as those stored in the cloud here.

Note 2 “Held Awake” Consuming Battery Power

Problem: I unplugged my phone from the charger early this morning and went back to sleep for a couple hours. Woke up and my battery drained 12 percent with no use at all. Check the stats and see phone was ‘held awake’ for almost the whole time and seems to explain the drop. Does anyone know what is going on here?

Solution: Your battery is draining even if you are not using your phone because a certain app or service is running and using a considerable amount of power. Before proceeding with the troubleshooting make sure that your phone has the latest software updates installed.

The first thing you need to check if any sync activity is going on. This could either be by Google or any other app. Try to turn off sync first and observe your battery performance.

The next thing you should check is if certain rogue apps are causing this issue. To check if an app is causing this issue you should start your phone in Safe Mode. In this mode only the default apps will be loaded while your third party apps installed from the Google Pay Store are going to be disabled.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Select and hold Power off until Restart in Safe Mode prompt appears, then release.
  • Tap Turn on Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower left of the unlock/home screen.

You will have to observe your phone again if the battery level drops considerably in this mode. If it doesn’t then you will need to find the app that is causing this issue and either check if it has any new updates or to simply just uninstall it.

If the issue still persists then your last resort is to do a factory reset. Make sure to back up your data before proceeding.

  • Turn off your phone (Make sure it is completely off. If possible take out the battery then place it back in)
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Note 2 Dead Pixel

Problem: I have a vertical red line of stuck pixels. I’ve done some research and I guess if they aren’t black or white they’re stuck pixels not dead but I digress, I have tried some “dead pixel fix” apps and have left them on for at least an hour hoping to fix the problem but they haven’t worked. What do I need to permanently fix this problem? I’ve been looking on eBay or Note 2 LCD digitizers and/or Notes that are for “Parts only”. I don’t mind shelling out to fix the Note but what do I need to solve my problem. Is there a cheap fix or do I need to tear apart my phone and rebuild?

Solution: A dead pixel on a phone is already a hardware related issue which can’t be resolved by any troubleshooting on the software side. You will need to have your display replaced. If you have knowledge in replacing the display of your phone then you can save a lot by doing it yourself. Otherwise, you will have to bring your phone to an authorized service center for repair.

Just to be 100 percent sure that this isn’t a software related issue you should do a factory reset before replacing the display. Be sure to back up your data first.

  • Turn off your phone (Make sure it is completely off. If possible take out the battery then place it back in)
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

If you are still seeing the dead pixel then go ahead and have our display replaced.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone at [email protected]. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single cent for your emails. Email us via any time. We read every email but can’t guarantee a response.