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Samsung Galaxy Note 2 Problems, Errors, Questions and Solutions [Part 27]

Welcome to the 27th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. We’ve already covered more than a hundred questions sent to use by our readers concerning their device and it looks like we are going to cover hundreds more in the upcoming days. Despite the fact that the Galaxy Note 4 is about to be released, the Note 2 is still one of the popular models of Samsung with lots of people still using it. We cater to these owners by providing them helpful tips and suggestions on how to keep their device running in tip top condition.

samsung galaxy note 2

If you own a Galaxy Note 2 or any other Android device for that matter and are having issues with it feel free to send us an email at [email protected]. We will be more than happy to help you with your concern. This is a free service we are offering to our readers with no strings attached. We do however ask that when you send us an email try to be as detailed as possible so that we can make an accurate assessment and the correct solution can be provided.

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Note 2 Bluetooth Drops The Connection To Headset

Problem: Hi, I found about your group on the Internet. The issue am facing is something related to Bluetooth. I own a Samsung galaxy note 2. Few days back i bought Plantronics backbeat 903+ Bluetooth headset. For first 4 5 days it worked fine with my phone but after that it started malfunctioning. It started disconnecting even when mobile is in my hands, maintaining hardly a meter or 2 as the distance. Though the Bluetooth range, as mentioned in the support manual of the Bluetooth headset, is 10 m. But in my case it is enough, for the headset to lose the connection, to keep the phone in your jeans or trousers pocket. Speculating the problem could be in the Bluetooth headset, I registered a complaint in the Plantronics customer support center and they had me replace my device with a new one. For my astonishment, new Bluetooth device too was not working properly with my phone. When checked with other mobile devices, it found its way to work properly, effectively, and without any disturbance. For the satisfaction, as anyone suffering with such kind of problem would do, I carried out factory restore. But the stubborn problem refused to go. According to you, what could be the possible solution for the aforementioned problem? Your help and guidance is very precious. Help is awaited.

Solution: You did the right thing in trying to use the Plantronics Bluetooth headset on another device. This allows you to isolate the issue on whether it is caused by the headset or the phone itself. Since your headset works normally with another mobile device then there is a big possibility that the problem may be with your phone.

Make sure that your phone is running on the latest software update before proceeding with the troubleshooting process.

The first thing to consider for this type of issue is whether an app or a group of apps are causing the problem. You might have installed from the Google Play Store that is interfering with your Bluetooth (probably turning it off). To verify if this is the case you will have to start your phone in Safe Mode. In this mode only the default apps are loaded while third party apps are disabled. This makes it easy for you to isolate any app related causes.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Select and hold Power off until Restart in Safe Mode prompt appears, then release.
  • Tap Turn on Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower left of the unlock/home screen.

Once in Safe Mode try to pair your Plantronics headset and observe if the connection is stable. If it is then you will need to find what app is causing the issue and uninstall it.

If the problem still occurs then try doing a factory reset on your device but after the procedure try pairing your Plantronics headset immediately. Make sure to backup your data first before performing this procedure.

  • Turn off your phone (Make sure it is completely off. If possible take out the battery then place it back in)
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

If the problem still exists then this could already be hardware related. In this case you will have to bring your device to an authorized service center for checking.

Note 2 Text to Speech Engine Stopped

Problem: Hi, I am seeing this error message constantly appearing on my Note 2. “Unfortunately Samsung text-to-speech engine has stopped”. Please guide me into how to remove this message. Thank you

Solution: If you don’t regularly use some of the Samsung features of your phone then you might want to try switching to the Google speech engine. This can be download from the Google Play Store. If however you prefer to use Samsung’s speech engine then follow the steps below to troubleshoot the issue. After performing one step proceed to the next if the error message still pops up.

Restart your phone

  • Turn your phone off
  • Take out the battery
  • Press and hold the power button for at least 3 minutes
  • Reinsert the battery
  • Turn on your phone

This process clears out any data that is stored in the RAM of your phone that may be causing the issue.

Clear application cache

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap the Samsung text to speech application.
  • Tap Clear cache.
  • The application cache is now cleared.

This refreshes the text to speech app.

Start your phone in Safe Mode

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Select and hold Power off until Restart in Safe Mode prompt appears, then release.
  • Tap Turn on Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower left of the unlock/home screen.

Third party apps installed from the Google Play Store are disabled in this mode. This allows you to isolate the said apps and determine if an app is causing the problem. If the error message does not occur then find out what app is causing the problem and uninstall it.

Do a factory reset (Backup your data before performing this procedure)

  • Turn off your phone (Make sure it is completely off. If possible take out the battery then place it back in)
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

A factory reset returns your device to its original factory condition. Most of the time the issue will be resolved after performing this procedure.

Note 2 Does Not Charge

Problem: Hi, I am really a big fan of your site you are doing a pretty decent job. I am using Sam Galaxy Note 2 (N7100) > currently i m facing one problem which really annoying me I have tried google it but no benefits. My problem is when I connect the charger sometimes (more frequently) it gives me error saying “unable to charge your device. Make sure that you are using a Samsung-compatible battery and charger, and that your device is properly connected to the charger.”  I want to inform you that I’m already using Samsung’s OG battery and charger and already tried different chargers as well as battery but no benefits.

Solution: Thanks for being a fan of our website. Regarding your issue you mentioned that it occurs frequently. This means that it could only be a connection issue. Try to check the charging port of your phone and the charger if there are any dirt present. Sometimes an accumulation of dirt will hinder the charging process thus your phone will display the error message. If you spot any dirt try cleaning it with a toothpick. For best results take out the battery of your phone then clean its charging port with cotton dipped in alcohol. You should also check if there are any loose or misaligned contacts on the charging point of your phone and charger.

When you charge your phone try using the original wall charger with its original USB cord and plug it in various power outlets. You should also try charging your phone using the USB cord connected to a PC. What this does is it gives us information of the problem occurs when charging in a specific place.

If the problem still persists then you might want to bring your phone to an authorized service center for checking.

Note 2 Wi-Fi, Insufficient Storage Space Issues

Problem: After I accidentally dropped my phone, I have noticed a few changes. 1. The Wi-Fi seems a lot weaker – it connects, but the connection is low and slow and it often disconnects/reconnects. Don’t know if the Wi-Fi receiver (or whatever it might be called) might be damaged? 2. Error message: “There is insufficient space on the device”. Funny thing to start off with is that there is nearly 500mb free space. Not much, I know, but still… I’ve tried to read a little about it and do some troubleshooting, but all I could find, was suggestions about apps that will solve the problem, BUT because of the error, I cannot download a single app anymore. I hope you can come up with some clever ideas on what to do, as I don’t want declare my extremely new Note 2 dead just yet.

Solution: Since you are facing multiple issues with your device the best course of action to take is to do a factory reset. This allows you to immediately determine if the issues your phone have right now is caused by a software error or if it is caused by a hardware problem due to the fact that your phone was accidentally dropped. Make sure to backup all data in your phone before proceeding as they will be erased in the process.

  • Turn off your phone (Make sure it is completely off. If possible take out the battery then place it back in)
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

If this is a software related issue then the storage space and Wi-Fi issue should be gone by now. If however you are still experiencing the same problem then there’s a chance that some components inside your phone have been damaged due to the shock of the drop. Your best course of action is to bring your phone to an authorized service center for checking.

Note 2 Does Not Allow Calls To Be Made or Received

Problem: Every time I try to make a call it goes to the dialing screen then cancels the call and backs out within two seconds. It never gets a chance to ring and when someone calls me it rings twice for them then pops up a recording saying all lines are busy yet I don’t even get a call just a missed call notification!!! How is it that I can still make and receive calls on Wi-Fi but not with my network I need my phone for work and this is ridiculous. Is there any way that I can fix this?

Solution: What you need to do first is determine if this is a network related issue or an issue with your phone itself. Try contacting your network provider and ask if there are any problems with the signal in your area. Explain to them that you have a problem making a call as well. If they say that their network is fine then we can go ahead and troubleshoot your phone.

The first thing you should do is to isolate your SIM. To do this try inserting another SIM in your phone and try making a call with it. If you can place a call normally then have your old SIM replaced with a new one.

If you still can’t make a call then try booting your phone in Safe Mode. What we need to do is isolate the third party app that you have installed in your phone as they may be causing this problem.

  • With the device powered on, press and hold the Power button (located on the right edge) until the Phone options prompt appears then release.
  • Select and hold Power off until Restart in Safe Mode prompt appears, then release.
  • Tap Turn on Safe Mode.
  • The restart process may take up to 45 seconds to complete.
  • Upon restart, Safe mode appears in the lower left of the unlock/home screen.

If the problem does not occurs in Safe Mode then you will have to do a trial and error method in finding out what app is causing this and uninstall it.

The final troubleshooting step you can perform is a factory reset. Make sure to backup your data first before proceeding.

  • Turn off your phone (Make sure it is completely off. If possible take out the battery then place it back in)
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

If after performing the factory reset the problem still occurs then you might want to bring your phone to an authorized service center since this may already be a hardware related issue.

Note 3 YouTube App Not Playing Videos

Problem: For the love of God, can someone please tell me what I need to do or what I am doing wrong??? It’s been a few weeks since YouTube has not/will not play on my Note 3( non-rooted). I am using the latest app version and it literally just stopped playing one day, a few weeks ago.  I’ve tried to uninstall the app altogether (Or better said, uninstall the latest revisions/versions since after all you really can’t uninstall this app.)

Solution: Have you tried clearing out the cache and data of the app? This usually works if you are having an issue with a particular app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap YouTube application.
  • Tap Clear cache.
  • Tap Clear data.
  • The application cache and data is now cleared.

You should also ensure that you are connecting to a stable Internet connection. Try switching between your mobile data connection and Wi-Fi connection and see if the problem only occurs in one connection mode.

Note 2 Dropping Remembered Wi-Fi Connection

Problem: I got my Note 2 in January and the Wi-Fi connection to home and work and anywhere was great until a month or so ago. It constantly drops my remembered Wi-Fi connections at home and work and asks for a password to reconnect. I’ve tried checking and unchecking the choices in the settings but nothing works. Can you tell me what the problem may be? I don’t think it’s my router since this happens at home and at work. Can you tell me what items should be checked off in the settings to get it to work as well as before? It doesn’t just disconnect, sometimes it actually shuts off the Wi-Fi connection and when I turn it on, asks me for a password. I was at an ATT store and told them about it and they said they never heard of it, must be my router, but I know it isn’t since it happens outside of my home too. In fact as I was writing this at work, it just dropped it again, although the Wi-Fi is still on, and wants the password again. When I google it, I see lots of people with the same problem but have yet to find a solution. Hope you can help. Thanks

Solution: You are not alone in experiencing this problem. Apparently there are also several owners of this device who have posted this type of problem online. If you haven’t checked for any new software updates do so now. These updates may contain a fix that will resolve the issue.

One other solution you could try is to login with a different Google account on your phone. Those who have experienced this problem say that once a new Google account is used in their phone the Wi-Fi problem disappears. This may mean that perhaps there is an issue with Google backup. If you return to your original account try to disable Google backup.

Note 2 Storage Upgrade Options

Problem: Hi, so I’ve been wanting to add more memory to my Note 2 but really don’t know anything about how to do it, what my options are, and what repercussions if any. I’ve spent the last hour or so scanning Google but have found surprisingly little information. Some of my questions are – What are my expansion options? (any recommendations?). If I buy a new card, will it replace the old card or is it in addition to? If the former, do I have to save all my music and stuff before switching cards? What are the limitations of additional storage cards? What are the removable storage options and are they recommended – and basically, just an overview of the process as I have no idea where to start. Thanks in advance for any guidance you can provide.

Solution: Your Note 2 is able to accommodate up to 64GB of microSD expansion card. If you have an existing microSD card in your phone you will have to take it out and replace it with the new one that you will be using. Any data stored in your old microSD will not be accessible in your phone unless you backup its contents. The easiest way to back up the contents is to use a microSD adapter and inset it on your computer. The computer will be able to read your microSD and all you have to do is to copy paste your music, photos, and other data in a separate folder in your computer (I suggest creating a folder in your desktop so it is easier to access). Once everything is copied insert your new microSD card to the microSD adapter and connect it to your computer. Copy everything inside the folder you created to the root directory of your new microSD.

Note 2 Copying CD Music To Phone

Problem: I have tried to put music on my Note 3 without success. I am using CDs…. I have used windows media player. I also downloaded the KIES software? HELP I’ve never had problems like this?

Solution: Since the music you are going to transfer comes from a CD then you will need to use a program called a ripper which will be installed in your computer to convert the CD music to mp3. After it is converted you can then successfully transfer the songs to your phone.

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