,

How to Fix Samsung Galaxy S4 Problems and Errors [Part 36]

Welcome to the 36th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. Our readers who are following this particular series know that we have already answered hundreds of questions sent to us concerning this particular model. In this part we will be dealing with some of the latest emails we have received regarding this device.

galaxy s4

If you own a Galaxy S4 or any other Android device for that matter and are experiencing some issues with it then you can send us an email at [email protected]. We will be more than happy to help you with your concern. This is a free service we are offering to our readers without any strings attached. We do however ask that when you send us an email try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be provided. Information such as the Android OS version or when exactly the problem started is a big help in determining the cause of the issue.

Aside from sending us an email you may also contact us through our Facebook and Google+ social network accounts

Galaxy S4 No Sound During Calls

Problem: Hey TDG, I’ve been experiencing an issue, sporadically, when placing and receiving calls on my S4. The call will be sent, the call timer starts, and all other indications are there that the call went through.  The person I’m calling even received the call. However, neither of us can hear the other person. Same thing when receiving calls on my phone.  Phone rings, caller id pops up, but when I swipe to answer, no sound on either end.  The only solution I’ve found is to restart the phone.  I’ve tried a soft reset which only acted as a temporary solution. I’m running Android 4.4.2. Ready…..set…..solve please!!

Solution:  Try to check first if there are any new software updates for your device. If there are then apply them on your phone is this will come with improvements and bug fixes that may solve this issue.

Try starting your device in Safe Mode to check if a third party app is causing this call related issue.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode

Once in Safe mode try placing a call or have someone call you. Can you hear the person on the other end of the line? If you can then this issue might be caused by certain a certain third party app or apps. Try to find out what it is and uninstall it.

A final step that you can perform if the above steps does not solve the problem is to do a factory reset on your device. Make sure to back up your data first before proceeding as they will get deleted in the process.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Your phone should be working fine by now if the issue is caused by some software glitch. If you are still experiencing the same problem then this might already be caused by a malfunctioning component inside your phone. The best option is to bring your phone to an authorized service center for checking.

Galaxy S4 Lagging Issue

Problem: Hello, Droid Guy. I’ve had an S4 for several months now, and have had no problems until recently. I noticed that there is lag in the status/notification bar when I drag it down and back up. And also I’ve noticed when I tap the App Manager, and swipe over to the running column to stop apps that are running. And hold down the home button to clear the memory. The status bar will completely go away and then come back. This is very irritating since I’ve had no problems until now. Can you please help with this issue?

Solution: Despite being one of the powerful smartphones available in the market the S4 can also experience a certain degree of lag. This usually happens when there are a lot of processes running on the device or there simply isn’t enough memory.

What you can do first is to try to streamline your phone by making some changes in its settings.

Check for any new software updates available for your device. These updates may contain the fix for the issue you are experiencing.

Reduce Animator Scales: From your phone go to Settings > More > About phone > Tap build number 3-7 times > Go back > Developer options > Disable or reduce all animator scales. This procedure will speed up loading or launching of apps since we have just disabled or minimized animations.

Remove the unlocking effects: Pull down the notifications then go to Settings. Click on My device > Lock screen > Unlock effect > None. This will turn off the unlocking animation effect and speeds up the device on unlocking the screen.

Disable S Voice On Home Key: Tap on the Home key twice then go to Settings > Uncheck Open via Home key.

Try testing the responsiveness of your phone after performing each of the following steps above. If you are still experiencing a certain degree of lag then a factory reset is highly recommended. Backup your data first before proceeding to the following step.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Galaxy S4 Stuck In Boot Logo

Problem: Hello there, I’m want to ask if you have solution/assistance for getting galaxy s4 to turn on. Mine will turn on but stays at the Verizon white screen with Verizon logo on it. And the upper left hand indicator light is blue regardless if it’s plugged in charging or unplugged. Additionally the phone now gets very warm when stuck on this logo screen. Also, if I can’t get it to move from this screen and turn on to get to camera gallery for photos, can you advise if way to download them off of phone? Thank you for your time.

Solution: A phone that gets stuck on the boot logo is usually caused by a corrupted software. Most of the time the only way to fix this is to reinstall the firmware of the device. This will however delete all data in your phone which means your photos will be gone if they are saved in the phone internal memory.

If you have set your camera to save the photos to the SD card then getting them off the phone is as easy as taking out the SD card. Insert the SD card to your PC (you may have to use and SD card adapter) and find the folder that has photos stored. You can then copy this folder to your PC.

If your camera saves the photos to your phone internal storage then this is another story. To be able to retrieve the photos you will need a software called Kies which can be downloaded from the Samsung site. This method only works if your phone can be detected by your PC. Install this software to your PC. Connect your phone to the PC with the Kies software installed using a USB cord. Run the Kies software. If Kies can detect your phone then you will see an option where you can back up your data. Backup all of your data.

If you have successfully made a backup of your data then it’s time to try to fix your phone. While connected to your PC running with the Kies software running there will be an option to restore your firmware.

  • Go to Tools and choose Firmware Upgrade and Initialization.
  • Enter the name of your phone.
  • Input the model name of your Galaxy S4 (in CAPS). It is found at the back of its casing.
  • Select OK.
  • Kies will now verify if your device is supported along with a warning message saying that all data from your device will be deleted during the process.
  • Click OK if you agree with it.
  • Kies will download and initialize the firmware update. Wait until it finishes.
  • Just hit Continue with every warning message until you reach the emergency recovery process.
  • Don’t forget to put a check on the confirmation message saying, “I have read all of the above information” once you have performed all the required information in the window.
  • Configure your desired information saving option, connect to Kies and switch your phone to Recovery Mode.
  • Hit the Start Upgrade button and wait until the process finishes. Do not interrupt the process.
  • After you see a confirmation message saying that everything is complete, hit the OK button to finish.

Galaxy S4 Gets Hot

Problem: Hi there, I’m using a year old samsung galaxy s4 (sch i545). It is a verizon model but I am using it on global mode for a week. It gets very warm quickly without any heavy use. I notice this problem from the first day of use. Now a days it extremely heats up very quickly. Please provide me remedial measures to out of this.

Solution: There are various reasons why your phone overheats. It could be caused by the apps that are running in your device, the services that are turned on, or even a faulty battery.

To check if this issue is caused by third party apps boot your device in Safe Mode.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode

Once in Safe mode all your third party apps will be disabled. You will have to use your phone in this mode and observe it if it still overheats. If you don’t notice any heat then you should find out what app is causing this problem and uninstall it.

If the phone still generates a considerable amount of heat then try turning off services that are not needed such as Bluetooth, GPS, Wi-Fi, and mobile data.

If you are still noticing some heat issues then try using another battery (preferably an original Samsung battery).

Galaxy S4 Doesn’t Stay Connected To Wi-Fi

Problem: I’ve the S4 & for the last two months I been having problems using my WiFi @ home or anywhere else that I’ve used it @ be for..It will say connected once I’m in range then it will say internet unstable causing me to use a lot of my data.. So can u give me some advice & tell me what’s wrong.

Solution: This might just be an issue with the settings of your Wi-Fi. What happens here is that your phone is set to connect to a strong signal. Once your phone detects a degradation in your Wi-Fi signal it will disconnect and connect to your mobile data. Below are the steps to be done to fix this issue.

  • Navigate to Settings > Wi-Fi.
  • Long press the existing connection.
  • Tap Forget network.
  • Press the Menu key.
  • Tap Advanced.
  • Verify Passpoint is set to Off, so the device does not automatically connect to Wi-Fi access points that require additional authentication through a web browser.
  • Turn Auto network switch off by removing the check mark.

Galaxy S4 Not Registered To Network

Problem: Hello guys, i have recently got myself a samsung galaxy s4 and the other day i bought a sim only contract. I think the phone has picked up the sim card fine as there isn’t a no sim message and instead when i try to call/message someone it says im not registered on network.. This is a major problem for me as i have just started university and i have no other way to contact my parents! I have tried a few fixes including manually picking the mobile service but i get the message ‘No Service – Selected network ( Unavailable’ even though i have a  sim card and i am getting signal! Please help me guys, im contemplating buying an old phone from ebay as i can’t seem to fix it.

Solution: What you need to do first is to verify if the SIM that you got is actually working. If you have access to another phone try inserting the SIM there and see if it works. If it doesn’t then you now know what the problem is. If not then we can proceed in troubleshooting your device.

Verify that your device is not locked to a particular network. If it is indeed locked then you will have to get your phone unlocked to use with your network.

Check for any software updates available for your device (you will have to connect to a Wi-Fi network to do this). Once the updates are installed reboot your device and check if your phone is now detecting a network.

If you have access to a SIM card from another operator try inserting it in your device. If it registers to the network then wait for 5 minutes before removing the SIM and replacing it with your SIM. Most of the time you should be able to get a network signal.

Galaxy S4 Hangouts Not Showing Old Messages

Problem: I’ve been using the native Messaging app on my Samsung Galaxy S4, but recently I decided I didn’t like it. I went over to Hangouts, and it’s been fine, however, threads with friends who have another Android device and I’m guessing are using Hangouts  only see part of my message history – maybe the last 50 messages…on everyone else, iPhone and Android users alike I have the whole thing. Is there any way I can view all of the messages that were in the native app in Hangouts?

Solution: The only reason I can think of as to why your Hangouts cannot see the entire history of messages is that the Hangout’s history has been turned off. Try turning it on from the settings option of the app. You should also try to uncheck the option that says Delete old messages.

Galaxy S4 Does Not Charge

Problem: Hi, I have a Samsung S4 and all of a sudden my phone won’t charge. I get the message “The connected charger is incompatible with this phone. To prevent damage to your phone, charging has been stopped. To continue charging, use the original charger and cable that were provided with the phone.” I have already tried numerous things – switched the charger, tried as usb where it still won’t charge, even tried a factory reset of the phone and my phone still isn’t charging. I have never had this issue before. Please help!

Solution: Try checking the charging port on your phone and wall charger for any dirt. If dirt is present clean it with a toothpick or a cotton. Try charging your phone and see if the error message disappears. If it still appears then try using another original Samsung charger.

Galaxy S4 Message Sending Failed Errors

Problem: I recently got a Galaxy S4 and it was working fine and then I started getting “message failed” errors on some of the text messages that I tried to send. Sometimes when I go to send a text message the message will hang/spin for a while. After a few seconds, the phone goes to sleep and I assume that the message got sent because I was not told otherwise. Then it could be hours later or whenever the next time I unlock the phone I get a message that says that the text failed. These failures don’t seem to be tied to anything specific. They happen both when I am connected to Wifi and when using data. It happens in my apt, where I have decent service and a good wifi connection. Recently, I started restarting the phone after the message failed a few times and sending the message (as a fresh text) again after the reboot. Every time I’ve done that (including twice today) the message has sent without delay.

Solution: Make sure you are using the stock messenger app when sending a message and uninstall any third party messaging apps that you may have installed. You will then have to clear the cache and data of your messaging app.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap an application.
  • Tap Clear cache.
  • Tap Clear Data.
  • Reboot your phone

Once your phone is fully rebooted try sending a message.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us at [email protected]. We read every email but can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.