,

Samsung Galaxy Note 2 Problems, Errors and their Solutions [Part 22]

Welcome to the 22nd part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. By now you may already have known that we have already answered hundreds of questions regarding this device sent to use by our readers. Most of the issues our readers are facing are minor in nature that a simple reboot will usually do the trick. Others though require a more extensive troubleshooting to be done.

note 2

If you own a Note 2 or any other Android device for that matter feel free to email us at [email protected] and we will be more than happy to help you with your concern. This is a free service we are offering to our readers and what we only ask is that when you do send an email try to be as detailed as possible so that we can make an accurate assessment of the issue.

Due to the huge volume of emails we receive on a daily basis we may not reply immediately to your query but rest assured we will do our best to reply as soon as possible.

Aside from sending us an email you may also contact us through our Facebook and Google+ social network accounts.

Note 2 S Pen Issues

Problem: Hi! There is a problem with my note 2 which I am sure lot of people have gone through, well the problem is that since yesterday I was unable to see the little blue dot of spen on my screen and also the auto scroll feature of spen are not working and recently I was unable to take a screen shot by swiping my hand on the screen, I don’t know if they are linked to each other or not, I’ve visited the service center as my phone is still in the guarantee period, but they told me to leave the phone for a day or two and also the data will be wiped too, avoiding that I will like some help from your side…thanks :).

Solution: Make sure you are running the latest software update on your device. If you aren’t sure go ahead and check if there are any updates available and apply them.

If your device is running on the latest software then what you need to do first is to reset your device. This clears up any glitches in the phone memory and will usually resolve most issues.

  • Remove the Back cover by gently lifting up from the slot.
  • Remove the Battery by pulling upward from the slot.
  • Let the device stand for sixty seconds.
  • Align the metal contacts and slide the Battery into the Battery slot.
  • Replace the Back cover and press firmly into place.
  • Press the Power key to power the device on.

Check and see if you are still experiencing the same issues. If you are then you a factory reset may be needed. Before performing this procedure backup your data first. The best way to backup your data is to use the latest Kies software which you can download from the Samsung website.

Backup using Kies

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished.

Now it’s time to perform a factory reset

  • Turn the phone off. If you can’t, remove and reinstall the battery.
  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.
  • You can use the volume buttons to scroll up/down
  • Scroll down and select ‘Wipe Data/Factory Reset’. Use the power button to confirm selections.
  • Select ‘Yes – Delete All User Data’. Use the power button to confirm selections.
  • Select ‘Reboot System Now’. The phone then reboots to factory settings

Before restoring your data check first if the issues you previously experienced are gone. If they are then proceed to backup your data. If the issues still occur then this might already be caused by a faulty hardware in which case a trip to the service center is needed.

To restore data

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • Click Restore data.
  • Select the backup file to restore to the device from the drop-down. If you cannot find the restore file in the drop-down, scroll to the bottom and click Find file and select the file.
  • Mark the content you want to restore from the backup file, and click Restore.
  • Some items may require additional settings. Choose the desired option and click OK to continue.
  • Click Complete when the restore is finished.

Note 2 64GB SD Card Randomly Deletes Photos

Problem: hi i am using note 2 from 1.5 yrs and i am using 64 gb sd card as a external memory. what i found is when i save photos taken by mobile camera it got currepted n deleted and not able to see it in memory card .i had very bad experience last time when i went to trip and was taking all photos in day and in night when i try to check i found that all photos get deleted automatically as they were saved in sd card. i am facing this issue currently also. please suggest.

Solution: This could be an issue with the SD card itself. You could either replace it with a new one or use the one that you have but reformat it using your PC. Unfortunately, the photos that were deleted could not be recovered. Before doing a reformat make sure to backup any data stored in the SD card to your PC. When doing a reformat choose the FAT 32 file structure.

To troubleshoot phone related causes first check if you are running the latest software update. If any updates are available for your device then install them. These updates usually contains improvements and fixes that may address the issue you are experiencing.

To rule out any third party application that may be causing the data to be corrupt on your SD card try booting your device in Safe Mode. You will have to use your device in this mode for some time and check if the photos will still get deleted from the SD card.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the photos don’t get deleted in Safe Mode then a third party app may be causing this issue. Find out what that app is and uninstall it from your device.

Note 2 Google Now Slow Response

Problem: Hey there. Love what you guys do! I had kinda a weird question. It had to do with Google now, but it only happens on my note 2. (I guess is not a huge deal because I plan on getting the note 4 the day it comes out lol) Whenever I say ok Google, or press the microphone to start a voice action, it takes quite a few seconds and someone’s a minute before it starts to listen. I’m guessing it’s a bug with the app? But I want sure if it was my note since it works super fast on my nexus. Any help would be great. Thank you!

Solution: Google Now should not have a noticeable lag when used. What you need to do first is check for any updates for your device. Once you have the latest updates for your phone try doing a soft reset. This frees up memory space that may otherwise be filled with data that isn’t needed. By freeing up memory space the device will have a speed improvement.

  • Remove the Back cover by gently lifting up from the slot.
  • Remove the Battery by pulling upward from the slot.
  • Let the device stand for sixty seconds.
  • Align the metal contacts and slide the Battery into the Battery slot.
  • Replace the Back cover and press firmly into place.
  • Press the Power key to power the device on.

Check Google Now and see if there is still a noticeable lag. It should be working fine by now.

If it is still running slow then check and see how many apps you have running right now on your device. These apps may be using a lot of RAM making Google Now to run slow. To check if third party apps are causing this issue boot your device in Safe Mode.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Once in Safe Mode check your Google Now. If it runs fast this time then the next time you reboot your device check for apps that automatically run in the background and try to disable them.

Note 2 Freezes Up

Problem: I’ve had my phone almost since they came out with no problems.  However,  out of the blue it has begun to freeze up.  The only way to clear it is to power off and on. The last time it happened, the phone would not even respond to trying to turn it off for a couple of minutes. Also, does this phone ever need to be defraged and if so, how would that be accomplished?

Solution: In this situation you may want to do a factory reset on your device. This restores your Note 2 to its initial condition. Unfortunately, your data will also be lost which is why you need to make a backup first. To backup your data install the latest Kies software (download from the Samsung website) on your PC.

Backing up data

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished.

Performing a factory reset

  • Turn the phone off. If you can’t, remove and reinstall the battery.
  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.
  • You can use the volume buttons to scroll up/down
  • Scroll down and select ‘Wipe Data/Factory Reset’. Use the power button to confirm selections.
  • Select ‘Yes – Delete All User Data’. Use the power button to confirm selections.
  • Select ‘Reboot System Now’. The phone then reboots to factory settings

After the factory reset has been completed your phone should be running smoothly. It’s time to restore your data.

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • Click Restore data.
  • Select the backup file to restore to the device from the drop-down. If you cannot find the restore file in the drop-down, scroll to the bottom and click Find file and select the file.
  • Mark the content you want to restore from the backup file, and click Restore.
  • Some items may require additional settings. Choose the desired option and click OK to continue.
  • Click Complete when the restore is finished.

Note 2 Download Unsuccessful

Problem: Help! I have a note 2 and every time I try to download something into my documents, it says download unsuccessful. I never had this issue before. Can you please give me some advice? Thanks in advance!

Solution: This could just be a connection issue. Are you using Wi-Fi or a mobile data connection when downloading? If you are using Wi-Fi try switching to a mobile data connection and if you are using a mobile data connection try using Wi-Fi. In most cases where downloading of data fails the usual cause is a spotty Internet connection.

You might also want to try doing a soft reset of your device before trying to download again.

  • Remove the Back cover by gently lifting up from the slot.
  • Remove the Battery by pulling upward from the slot.
  • Let the device stand for sixty seconds.
  • Align the metal contacts and slide the Battery into the Battery slot.
  • Replace the Back cover and press firmly into place.
  • Press the Power key to power the device on.

Note 2 Active Listening Issue

Problem: Hello, After the 4.4.2 update, when using Google Now, S-Voice, or the Voice-to-text feature (instead of typing) there is an issue with the active listeing. For example, since the update, when using Google Now and activating the voice search by saying “ok Google” the screen changes to the search screen promptly,  but there is a 5-10 second delay before the microphone prompt chimes to let you know its “listening”. The same issue is experienced when selecting the option to use the voice-to- text option on the keyboard. I cleared the cache from the boot loader screen which had no effect and a friend of mine who is having the same issue factory reset his Note 2 and that did not resolve. Any advice would be welcome.

Solution: Since a factory reset does not seem to solve the issue try checking if there are any new updates for your device. These updates usually contains improvements and fixes for issues that ou may be experiencing.

You could also try unchecking some of the apps that are checked in the Phone Search setting of Google Now.

  • Go to Google Now
  • Go to Settings (bottom right corner with the 3 dots)
  • Phone Search
  • Uncheck the apps that you don’t need Google Now to access.

Note 2 Echoes On Wi-Fi Calls

Problem: I’ve had my Note 2 for a year and a half. Some time in the recent past, it started doing an annoying thing when a phone call is using WiFi instead of the cellular network. My voice echos back to me. The person at the other end of the call doesn’t hear it. It makes it very difficult to speak normally when my voice echoing back while I am speaking.

Solution: To check if this issue isn’t caused by the Wi-Fi router you are connecting to try connecting to a different Wi-Fi connection. The router you were connecting to previously may have a poor connection or has settings that interfere with your Wi-Fi calling. Most users experiencing this very same issue say that turning off the noise reduction feature helps in eliminating the echo issue. Click Settings > Call > Additional Settings > Noise Reduction. Tap to enable or disable.

Note 2 Bluetooth Issue

Problem: DroidGuy, I have a Note 2 that has developed a problem.  My Bluetooth headset works, but it seems that my phone is always sending audio to my headset when before it only sending when audio was actually being sent (like when i was listening to music or talking on the phone).  How can I reset my Bluetooth so that it works like it is supposed to? Thanks!

Solution: Try restarting both devices then when your Note 2 has fully booted up unpair your Bluetooth headset.

  • Go to Settings
  • Touch Bluetooth
  • Turn on Bluetooth if it is off
  • Look for your Bluetooth headset device name and click unpair
  • Pairing is now removed

Once unpaired you will have to pair it again.

  • To connect to a Bluetooth device, turn on the Bluetooth device you want to connect to and make sure it is in discoverable mode.
  • Go to the Notification Panel by swiping your finger from the top of the screen to the bottom, and touch the Bluetooth shortcut. You may have to swipe the Quick Panel to the right to display the Bluetooth shortcut. When the Bluetooth transmitter is turned on, the icon will appear green.
  • Your mobile device will begin scanning for any available Bluetooth enabled devices. If your device is on and in discoverable mode, it will show up in the list under Available devices.
  • Touch your device in the Available devices list. If requested, verify the passkey matches on both devices and touch Accept. If you are connecting to an older Bluetooth device, you may be asked for a PIN.

Check and see if the issue still exists.

Note 2 Battery Drain/Freezing Issue After Android 4.4.2 Update

Problem: About couple of days ago since I updated my galaxy note 2 to android version 4.4.2, my note keeps on freezing and battery drains fast and quickly about a few hours without using it. What can I do to fix this?

Solution: The quickest way to fix any issue that may occur right after a major update is to do a factory reset on your device. This eliminates any old data from the previous software version that is still present in your device which may be the cause of the problem. Be sure to back up your data first.

  • Turn the phone off. If you can’t, remove and reinstall the battery.
  • With the phone still off, hold down the Power, Volume Up and Menu buttons at the same time for about 10 seconds. Release them when you see the green android logo. This’ll get you into the unlock/reset menu.
  • You can use the volume buttons to scroll up/down
  • Scroll down and select ‘Wipe Data/Factory Reset’. Use the power button to confirm selections.
  • Select ‘Yes – Delete All User Data’. Use the power button to confirm selections.
  • Select ‘Reboot System Now’. The phone then reboots to factory settings

Your phone should be working fine right now.

Note 2 Does Not Recognize SD Card

Problem: So I am trying to add a microSD card to my Note 2 which I pulled from my old Droid Bionic. My Note 2 isn’t recognizing the card and wants me to “Mount sd card”. It is also grayed out and not giving me any other option. My Note 2 is Stock and as far as I know never been rooted.

Solution: First make sure that the SD card is inserted properly. Most of the time if it is misaligned or not inserted properly your device will not be able to read it. Next verify that the SD card is still working by connecting it to your PC (use a microSD adapter). If your PC can read the card then your phone should be able to read it. Verify that your Note 2 can indeed read SD cards by inserting another SD card to it. If the issue still exists then this may already be a hardware concern. There may be a problem with the SD card slot of your device. Try to check if there are any dirt present and if there are clean it with a toothpick. You may need to bring your device to an authorized service center for checking if the problem is caused by a faulty hardware.

Engage with us

Feel free to send us an email at [email protected] regarding your questions, concerns, or issues you have with your Android device. We read every email but can’t guarantee a timely response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends.