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Samsung Galaxy Note 2 Problems, Errors and their Solutions [Part 21]

Welcome to the 21st part in our series of articles dedicated to the Samsung Galaxy Note 2. We have already answered hundreds of questions from our readers concerning this device and it appears that we will be answering hundreds more based on the number of emails we are receiving. Most of the issues we address are minor in nature that can easily be resolved by a simple reboot while others require extensive troubleshooting steps to be done.

note 2

If you own a Galaxy Note 2 or any other Android device for that matter feel free to email us at [email protected] and we will be more than happy to help you with your concern. This is a free service we provide to our readers which won’t cost anything at all. Just make sure that when you do send an email try to be as detailed as possible so that an accurate assessment can be made by us.

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Note 2 Hands Free Mode Enables When Connecting To Wi-Fi

Problem: Hi I’ve had my note 2 for 10 months. Now I’m having an issue as soon as my phone connects to my home wifi my S voice opens up and my phone goes into hands free mode occasionally the sync button pops up and I have to slide notifications open to turn it off. My phone has been “rooted”?” Flashed”? Whatever the correct word is even tho in the settings they are off. ive  uninstalled any new apps and after takn battery out .nope happened again.ive read about safe mode also wondering how to u get outta safe mode. Help Love my phone but ready to throw it across the room

Solution: The best way to resolve this issue is to try to disable S-Voice or you could also try to go to location services under settings, chose my places, chose car, select method – none then save. Your Hands free should not automatically enable when connecting to Wi-Fi this time. This troubleshooting step works even if your device is rooted. If you are using a flashed device then I’m also assuming that it is still a Samsung Note 2 ROM that has been flashed since you can still use S Voice which makes the troubleshooting step above still valid.

Note 2 Red Eye Removal

Problem: I am using Samsung note 2 from last 2 years I am facing the problem that when I take the photos from Samsung camera as default programme some photos having with red eyes. Please give the tips how to remove or setting for removal of red eyes.

Solution: The Note 2 isn’t the only device that may take photos with red eyes. In fact, this could happen to photos taken by any camera. The key to avoid this is to know why it occurs. The red eye effect occurs when a camera captures light reflecting from the retina at the back of the subject’s eye when a flash is used at night and in dim lighting. When the flash goes off the eyes don’t have enough time to constrict to reduce the amount of light entering which means most of the light reaches the retina and bounces back. The red eye in the photos is due to the to the rich blood supply of the choroid, a layer of connective tissue at the back of the eye that nourishes the retina and gives it its normal red color.

To prevent red eyes occurring in photos you could do the following

  • Don’t let your subjects look directly into the camera. Have them look slightly away from the lens so that their eyes won’t be in direct line of sight with the flash.
  • Make the room brighter by turning on more lights
  • Make sure your subjects are not drunk as this reduces the response time of their eyes.

If the red eye effect exists in your photos there is still a way to fix them. You may want to use some of the popular photo editing software available that automatically takes out the red eye.

Note 2 Text Message Issue

Problem: Hi! My Samsung Note 2 did something kind of weird today and I was wondering if you could give me an idea of why it may have done this. I had a text message open to reply to one a friend sent me. It suddenly began typing by itself, then opened my gallery to begin attaching photos to the message. I was able to quickly repeatedly press the back button to exit the screen, then shut the phone down before anything sent. It was stuck on my own contact screen, which displayed my photo & phone number, at shut down. Any input is much appreciated.

Solution: Were you able to check if the message typed automatically were just random letters or did they form a word or sentence? If they were just random letters then this could just be a software issue. The quickest way to solve this is to do a factory reset on your device. Make sure to backup your data first before performing the procedure.

  • Turn off device
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The factory reset is now complete. The handset will restart.

Try composing a message and check if your device still tries to type on its own. If it does then this might already be a hardware issue and in which case you must bring it to an authorized service center for checking.

Note 2 Weak Call Volume

Problem: I have my note 2(7100) since March 2013 but since I have it I can’t hear people properly when during a phone call. Even the person who I am calling says “i cannot hear you” so I do have to use my iPhone 4 for calls.This is the second note 2 the carrier gave me as the first phone I could not make call at all so they gave me a new note 2 four days after starting my contract on march 2013.I did a factory reset 3 times and 6 months agoI did root it and install CyanogenMod but the same issue and I have tryed cleaning the microphone holes with a toothpick but nothing helped.If you have any ideas please let me know thank you.

Solution: Since you have already performed a factory reset and even replaced the stock ROM with CyanogenMod but still the issue persists then there is a big possibility that this could already be a hardware issue. The device could have a problem with the microphone, the speaker, or even both. Your best option right now is to bring it to an authorized service center for further checking.

Note 2 Does Not Boot After KitKat Update

Problem: Hi! I hope you could give us a solution to this problem. My friend and I both have the same phones, Samsung Galaxy Note 2, and we both updated the OS to kitkat 4.4.2. From the download to the installation process, mine wet perfectly fine. However, my friend encountered a problem. After downloading the update, he installed it and was asked to reboot the phone which he did. After the reboot, the samsung logo came up and the phone was stuck in that particular segment of rebooting a phone. He restarted his phone many times but still the phone gets stuck to that particular segment. So he tried to factory reset the phone by pressing and holding the necessary buttons for reset. Unfortunately, the factory reset doesn’t work also. The time of the loading for the factory reset is interrupted by an error. The error displayed is the robot icon of android that is lying on its side and has a red exclamation point on it. What does this mean? Could you please help us resolve the problem? Thank you very much!

Solution: You might want to do an emergency firmware recovery on the device using the latest Kies software. You will need a computer connected to the Internet running on the latest Kies software which you can download from the Samsung site. Make sure that your Note 2 can enter download mode.

  • Switch off your device completely (You can remove its battery and then re-insert it after several seconds)
  • Press and hold Volume Down, Home and Power, all at the same time.
  • Release all buttons when you see the Warning! screen.
  • Press the Volume Up button to confirm that you want to boot Download Mode
  • Download Mode menu will appear

Once you have the Kies software installed make sure to run it as an administrator. The software will download all the necessary drivers needed.

  • Click Tools > Emergency firmware recovery.
  • Select your device from the list. Your device will be displayed in the list only if it requires a recovery.
  • Switch your Galaxy Note 2 to recovery mode using the steps displayed in Kies.
  • Click Start upgrade

Note 2 Back Button Does Not Light Up

Problem: Have a question in regards to the back button and the tools button on the note 2 they don’t light up I took my phone to be worked on when i got it back the buttons no longer lit up will not take my phone back to that company no longer trust them what they did for me was change out the screen it had a crack in it did they just turn something off or did they forget to plug wiring what do you think

Solution: Try doing a factory reset first to rule out any software related issues. Be sure to backup all your data first.

  • Turn off device
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The factory reset is now complete. The handset will restart.

If after performing the factory reset your capacitive buttons still don’t light up then this is already a hardware issue. Try bringing it to an authorized service center for checking.

Note 2 Screen Mirroring Not Working Properly After KitKat Update

Problem: Hi , please help? My note 2 is magnificent except after the kit kat software update the screen mirroring has stopped mirroring properly. The movie or download starts to stick and gets jumpy and then slows down to an almost slow motion state. The speech drags and the picture goes very slowly. I have tried the patch , i have even bought a new dongle and i have completely cleaned my phone off and started again , however the screen mirroring is still unstable and very soon the picture starts dragging again…..  In the beginning it worked perfectly …. until the update …. now it is painful to use the screen mirroring. Heeeeeeeeelp pleeeeeeàaaase.

Solution: Most of the Note 2 owners who have experienced the same issue say that this can be resolved by performing a factory reset. Once the reset has completed the screen mirroring will work fine. Just be sure to backup your data first.

  • Turn off device
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The factory reset is now complete. The handset will restart.

Note 2 Annoying Dialog Box

Problem: I have a Sprint Galaxy Note 2 with an infuriating long-term problem for which there seems to be no solution except for rooting, which I am not confident in doing yet. Since at least last Fall I have been hounded at least half a dozen to a dozen times a day with the Android Update dialog box. I have disabled

everything in Settings and the Application Manager that I can feel safe in doing, or which I have been advised to disable by Sprint Advanced Tech in the various conversations I have had with them. They are baffled as to how to disable it and in past conversations blamed it on Samsung & encouraged me to talk to them. I did so, but as expected, they were no help either and blamed Sprint. There are many complaints online about this dialog box, but no useful information regarding how to disable it, aside from those that involve rooting first. Why do I not want to update my phone you ask? Firstly, in fact I DO want to update it….badly! I am a total update freak. I LOVE updates. But I cannot abide deliberately poisoned updates and Sprint has deliberately poisoned Knox. I like Knox, except for Sprints modifications. It (Knox) has been altered to notify Sprint if you root your phone, which I will do after I replace my second phone with a Galaxy Note 4, and can afford the risk of bricking my Note 2 by experimenting with rooting. I have a warranty on my Note 2 (the first warranty I have gotten in a long time), and don’t want Knox voiding it. Also I have reason to believe that possibly there are changes in the update that might interfere with my free PDANet tethering. But the tattling by Knox is the biggest thing. And besides, at this point it is a personal (and once or twice an hour) constant battle of wills between myself and the damned Dialog Box, and I am determined not to lose. I am almost certain that I would not update now, even if Sprint came clean and removed their crap from Knox. I am probably the very last, and ONLY person in the US with a Sprint Galaxy Note 2, who has withstood this vile and obnoxious Dialog Box and not updated Android since last year. It is a constant annoyance, and a constant safety hazard for me. I drive a lot in my occupation and am constantly using my Note 2 as a GPS, and the damned update Dialog Box is always superimposing itself over whatever I am doing, it doesn’t matter what it is. It could get me killed someday, and someone else on the highway too. Please help!

Solution: Unfortunately the only way I can think of right now to disable the dialog box requires that your device be rooted. What I could suggest is to use a different GPS device when you are driving so that you won’t be bothered by the dialog box just in case it pops up while you are on the road.

Note 2 Black Screen

Problem: I wanted to ask if you could offer a suggested solution for my Note 2.  The screen went. I did not drop it or get it wet. I can hear the phone come on but the screen is black. My provider will fix the screen for $175.00 or I can buy a new phone. I just wanted to check for possible fixes before I invest more money in the phone. Any suggestions would be greatly appreciated.  Thanks so much for your articles and tips.  They are very much appreciated especially to the technically challenged like me 🙂

Solution: Have you tried checking if you can enter download mode? If you can then this might just be a software issue.

To go to download mode

  • Switch off your device completely (You can remove its battery and then re-insert it after several seconds)
  • Press and hold Volume Down, Home and Power, all at the same time.
  • Release all buttons when you see the Warning! screen.

If you can access this part then backup your data first and perform a factory reset. I suggest using Kies when doing the backup.

First make sure that your computer has the latest Kies software installed which you can download from the Samsung site.

To back up your data

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished.

To factory reset your device

  • Turn off device
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The factory reset is now complete. The handset will restart.

To restore the previously backed up data

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • Click Restore data.
  • Select the backup file from the drop-down box to restore it to the device. If you cannot find the restore file in the drop-down box, scroll to the bottom, click Find file, and select the file.
  • Mark the content you want to restore from the backup file, and click Restore.
  • Some items may require additional settings. Choose the desired option, and click OK to continue.
  • Click Complete when the restore is finished.

If however your device still has a black screen when trying to access the download mode then this may already be a hardware issue and in which case you must bring it to an authorized service center for checking.

Note 2 Grainy Screen

Problem: I was attempting to fix my phone bc my wifi was in and out and I figured out it was a loose connection. I removed the screen so that I could access the motherboard and see the inner workings. After putting the phone back together, the screen is really grainy. The black screen when you turn the phone on is yellow, and the other colors have a white glare. Please tell me, what did I mess up and how do I fix it?

Solution: Since this is already a hardware related issue it’s difficult to troubleshoot unless we can open it up and see which part is faulty. Your best option is to bring the device to an authorized service center for checking.

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