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Samsung Galaxy Note 2 Problems, Errors and their Solutions [Part 19]

Welcome to the 19th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. Although this is already a relatively old model having been released last 2012 there are still a lot of people who own this device. We have already answered hundreds of emails from our readers regarding the issues and questions they have surrounding this device and yet we are still receiving lots of queries on this model.

note 2

You can check the previous posts regarding this model here [Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6] [Part 7][Part 8] [Part 9] [Part 10] [Part 11] [Part 12] [Part 13] [Part 14[Part 15] [Part 16] [Part 17] [Part 18].

If you own a Galaxy Note 2 or any other Android device for that matter don’t hesitate to send us an email at [email protected]. We do our best to provide our readers with the best solution possible. This is a free service we provide to our readers so take advantage of it.

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Note 2 SMS Wrong Order

Problem: I got my note 2 over 10 months ago, worked perfectly fine and I loved it and still do. The one issue that has recently popped up though is that my messaging isn’t working properly. The timings of received messaged are wrong, i.e. if a message was sent at 430 pm it might show up as being received at 2 in the morning. I don’t mind that, what I care about is that all the messages I receive are at the top, while the messages I send are always at the bottom, which makes me have to scroll up to see unread messages. Is there anyway I can fix this on my own? I am not very good with technology so it would be best for step-by-step instructions. Thanks!!!

Solution: Are you on roaming? A lot of people having this same issue says that it occurs whenever they are roaming. If you are not in roaming then check the time of your device and make sure it synchronizes with your network time. Try to check for any software updates available for your device as these updates are important since they contain several fixes that may address this issue.

One other thing to consider is that the wrong order of messages being displayed may be caused by some software glitch. In this case a hard reset of your device is highly recommended. Before doing this though make sure to back up your data first.

  • Turn off device
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The reset is now complete. The handset will restart.

Note 2 Video File Sending Length

Problem: Hi Droid guy! Can you please tell me if it’s possible to text a whole video file. And not the grainy lesser quality videos either. My note 2 always tells me my video is too long and I need to edit it then it gives me a short little space to work with. If so can you please enlighten me. Thanks.

Solution: Several networks have imposed limits in the size of an MMS (picture, video, or audio) that can be sent. This is the reason why you can’t text a whole video file that may be taken in HD format. If you really want to send the whole video file then you may want to consider getting a cloud storage account such as Dropbox then upload the video file there. You can then send the Dropbox link of the file to the person you would want to view it. Just make sure to set the correct permission of the file in Dropbox so that it can be viewed (If it is set to private only you can view it).

If the video file you are trying to send has a file size of just a couple of MB then you may also want to consider sending it through email as an attachment. This way it arrives straight to the inbox of the person you are sending it to.

Note 2 Display Turns On Randomly

Problem: Hello, My Note 2 keeps coming on every few seconds without even touching it. My battery is draining fast because of this. I have not changed any settings, this just started happening today. I have already rebooted 3 times and removed the battery twice. Can you please help me? Thanks.

Solution: When did this issue start? Where there any apps that you installed when the issue started? There may be third party apps that you installed recently that is causing this. The easiest way to check if this is caused by an app is to boot your device in Safe Mode. If the problem does not occur during Safe Moe then you may want to find out what app you recently installed and uninstall it.

  • Turn off the device
  • Press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If the problem still exists then do a factory reset of your device. Make sure to make a backup of your data first.

  • Turn off device
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The reset is now complete. The handset will restart.

Note 2 WhatsApp Issue

Problem: Dear The Droid Guy, Hope you are doing good !! After my Samsung Galaxy Note 2 was updated to KitKat 4.4.2 version, my note 2 started hanging very frequently(Black Screen), Auto On/off and when any voice note is been send/received and when its been played then it plays in the black screen and very less audible. Its been 8 months I have brought this Note 2 and I gave the phone for Samsung service center for service and they told the kitKat version was not installed properly and KitKat 4.4.2 was reinstalled by them. Now the Hanging problems is not seen but when I send/Receive any voice notes it plays in Black screen instead of playing in the same window. Please suggest me what needs to be done now ? Hoping for your earliest positive reply.

Solution: Several users of this app appear to have the same issue you are facing. Try clearing the cache of the WhatsApp app first then see if the problem still occurs.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap WhatsApp
  • Tap Clear cache.
  • The application cache is now cleared.

If the problem still occurs then uninstall WhatsApp then install a fresh copy from the Google Play Store.

Note 2 Backup and Restore

Problem: Hi Team, I have samsung galaxy note 2. I am using it fron last 1 year. I am very satisfied with the performance. Now I want to do factory reset to make my phone more efficient. As I have not done factory reset till yet. My question is : If I will take a backup from kies to my laptop and then I will do the factory reset. And then I will restore my backup data back to my phone. So will my all software will come back or do I have to I install all again all??? Please help me in my confusion. Thanks.

Solution: The data that you can backup from your device using Kies includes contacts, S Memo, S Planner (calendar events), call logs, S Health, Message, videos, music, photos, miscellaneous content files, Story Album, Ringtones, Applications, Alarms, Email account information, and Preferences. Apps such as Instagram, Skype, WhatsApp, or any other third party app that does not come pre-installed in your device will have to be installed again.

To backup data using Kies

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished.

To restore data using Kies after performing a factory reset

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • Click Restore data.
  • Select the backup file to restore to the device from the drop-down. If you cannot find the restore file in the drop-down, scroll to the bottom and click Find file and select the file.
  • Mark the content you want to restore from the backup file, and click Restore.
  • Some items may require additional settings. Choose the desired option and click OK to continue.
  • Click Complete when the restore is finished.

Note 2 Bluetooth Device List

Problem: Each scan adds devices (lots of devices if you do this in the airport). I now have so many devices that I a simple connection now takes 10 minutes, just trying to find the right “SYNC”, or “MyCar”, or Sonata, etc, and I also add any other device within scan distance (lots at the airport). My list length is getting horrendous. There is no apparent method to delete this list. Both in the Bluetooth screens, and even if you attempt “application Manager – All Devices – Bluetooth Share – Clear Data or Clear Cache. So this “list must exist somewhere on the phone”, does anybody know where it is and how to access, will jailbreak if necessary. Samsung confirm that there is no delete option.

Solution: There is no way to delete these devices however there is a way to make them disappear by unpairing them. Make sure your Bluetooth is turned on then click on the settings of each individual paired devices and select unpair. Once it is unpaired the device will no longer appear.

Note 2 “Your device has been modified. Software updates are not available” Error

Problem: Hi, I recently purchased a Galaxy Note II on ebay (GT-N7105). When I try updating I get the error “Your device has been modified. Software updates are not available”. When I check under the phone status it says “modified”. Even when I connect it to my laptop the device doesn’t get recognized. Could you let me know why this might be the case and what I can do about it. Many thanks

Solution: It’s most likely that your device is rooted and running on a custom ROM. If it is running on a custom ROM then updates that are released for your device which is intended for the stock ROM will not work. If you would like to get the software updates then you might want to consider having your device revert to the stock ROM.

Regarding your device not recognized by your laptop it could be a USB cord problem or the USB port of your laptop. Try using a different USB cord then connect it straight to another USB port. You need to connect your phone in mass storage mode for it to be recognized by your laptop.

Note 2 Not Recognized By PC

Problem: I just got a note II and had it flashed from Sprint to Cricket and everything works well but when I connect it to a computer it says that the drivers didn’t down load so I went and downloaded the drivers from Samsung and now my phone is only recognized as a modem please help I am so frustrated

Solution: Assuming that your drivers were downloaded successfully here’s how to connect your device to your computer

  • Select Applications menu on the phone.
  • Now tap Settings.
  • Enter “Wireless and Network tab”.
  • Select USB Utilities and there you shall find the “Connect Storage to PC” option. Check it on.
  • There will be a message saying: “USB Utilities/ Connect USB storage to use mass storage”.
  • Plug device using the Data Cable with the computer.
  • A green android will appear with the message that your phone has been connected.

Note 2 Soft Keys Not Working

Problem: Hi, Could you please tell me how to get soft menu button for my note 2.Menu and back button of my note 2 is not responding so I had to install soft keys while there are back, recent and home button but there is no menu button. With thanks.

Solution: Did you install any app when the problem occurred? If so then the app may be causing this. Try uninstalling it and see if the problem still occurs. To check if any other third party app is causing this try to boot your device in Safe Mode and check if the issue still occurs.

  • Turn off the device
  • Press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

If this doesn’t solve the problem then you may want to do a factory reset on your device. Make sure to back up your data first.

If after performing a factory reset and the problem still exists then this could already be a hardware problem and in which case you must bring your device to an authorized service center for checking.

Note 2 Does Not Update

Problem: Hi,I just read your article on problems related to note 2 updates. So here’s mine.. I click on this option of “check for updates” and it does not respond. There’s nothing happening when I click on it! :/ please help . Looking forward to your replies! Troubled user. Thanks.

Solution: First make sure that you have a stable Internet connection when checking for updates. It is best if you use a Wi-Fi connection since the update may be large and may consume your network data quota. Once you have established that the Internet connection is good then check if your device is not rooted and is still running on stock ROM. Reset your device by taking out the battery then pressing on the power button for 10 seconds. Release the power button and replace the battery. Turn on your device and check for updates again and see if it responds.

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