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How to Fix Samsung Galaxy S4 Problems and Errors [Part 30]

Welcome to the 30th part in our troubleshooting series dedicated to the Samsung Galaxy S4. It’s been quite some time since the first part in this series was released and ever since then we have already answered hundreds of questions from our readers regarding their device. Most of the issues experienced by our readers can often be resolved by a quick reboot while others need further troubleshooting steps.

Galaxy S4

If you own the Galaxy S4 or any other Android device for that matter feel free to send us an email at [email protected] and we will be more than happy to provide you with a solution. Try to be as detailed as possible when sending an email so that we can get to the root of the problem quickly. We may not reply to you at once due to the huge volume of emails we receive on a daily basis.

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S4 Wi-Fi Not Connecting

Problem: Hi, just got an s4 and using an older router dlink 615….my problem is when i get home the s4 trys to connect automatically but cant as i get a pop up saying internet connection slow even though i have a high speed cable internet connection. To connect I unplug then replug the router. At that time the s4 connects and stays connected as long as i am in range…not sure why rebooting router does the trick…contacting router technical support isnt an option since it is out of warranty…any advice?

Solution: The best way to proceed on this is to determine if the problem is on the router side or the phone side. Try connecting to a different Wi-Fi connection and see if your phone is still having the same issue. If not then the problem must be on the router side. If the issue still occurs then there the problem may be with your phone

Here’s what you have to do if the problem is with your phone.

Soft reset your phone

  • Remove the Back cover by gently lifting up from the slot.
  • Remove the Battery by pulling upward from the slot.
  • Let the device stand for sixty seconds.
  • Align the metal contacts and slide the Battery into the Battery slot.
  • Replace the Back cover and press firmly into place.
  • Press the Power key to power the device on.

Remove/forget your Wi-Fi

  • Go to Settings.
  • If required, turn the Wi-Fi on. When the slider is in the right side and shows green means the Wi-Fi is turned on.
  • Tap Wi-Fi to see the options available.
  • Tap and hold the required Wi-Fi network profile you want to remove.
  • Tap Forget network button.
  • The selected Wi-Fi network profile has been deleted.

Once you have removed your Wi-Fi connection scan for it again and add it. If needed type in the correct password for your connection.

Here’s what you have to do if the problem is with your router

Reset router

  • Locate the reset button (hole) on the rear panel of the unit. With the router powered on, use a paperclip to hold the button down for 10 seconds. Release the button and the router will go through its reboot process. Wait about 30 seconds to access the router.

Reconfigure router

  • The default IP address should be http://192.168.0.1 (enter this in your browser address bar). When logging in, the username is admin and leave the password box empty. Try using WPA or WPA2 for your wireless security.

Check wireless connectivity

  • Using your phone try to connect to the newly configured router.

S4 In Boot Loop

Problem: Good morning, I have a problem with my S4 with the bootloop, it keeps restarting and the cache reset or any of those do not want to work. It keeps repeating the loop when I put the battery in. I even put a friends battery in and still the same so the battery wasn’t the issue. It responds to nothing I do. I took out the SD card as well but Still nothing. Please help me with this issue. Thanks.

Solution: This issue is caused by either a corrupt software or a faulty hardware. The former can easily be resolved on your end however the latter may require your unit to be checked at an authorized service center.

To check if it is a software issue try to boot your device in Safe Mode.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

If your device can boot in Safe Mode then chances are it is a third party app that’s causing this problem. You will have to find what this app is and uninstall it.

If you can’t get into Safe Mode then you might want to do a master reset on your device. Take out your SD card first before performing this procedure. Any data stored in the internal memory of your phone will be lost when performing this procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

If your phone is still stuck in a boot loop after performing the above steps then it might already be a hardware issue. Try bringing your device to an authorized service center for checking.

S4 Problem After KitKat Update

Problem: I’ve been having a problem with my S4 ever since the 4.4.2 kitkat update. For some reason, my spotify crashes when I start it, and my whatsapp messenger no longer allows me to take photos or see photos or take recordings or see recordings. Instead it says the download could not be completed or the action could not be. Also, my Snapchat doesn’t load or send photos either.

Solution: After updating your phone and you are faced with multiple issues the best course of action is to do a master reset of your device. This clears out any third party app you have installed and returns your phone back to its default condition while still running on the latest software update. The reason why this has to be done is that data from the old software version of your phone may still be lingering in its memory. This causes a conflict with the new software version and may lead to multiple issues. Just make sure to back up your data first before performing this procedure.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

Once the master reset has finished download your preferred third party apps from the Google Play Store.

S4 Can’t Download Over Wi-Fi

Problem: Hi, I have an issue with my phone samsung galaxy s4. I cant download anything via wifi but I can browse through it. Can u help ? Thanks and Regards

Solution: Have you checked if this issue occurs on a specific Wi-Fi connection or does it occur when you are connected to any Wi-Fi connection? The reason why I am asking this is that if it only occurs on a specific Wi-Fi connection then there must be a setting in the router that prevents downloads. On the other hand if the issue occurs for any Wi-Fi connection then the problem is with your phone.

If it is a problem with the phone then try booting it in Safe Mode first.

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Once in Safe Mode try to download an app from the Google Play Store. If you can download an app then there’s a big possibility that a third party app is causing the download issue. The most likely culprit may be a security related app. Try uninstalling it then boot your device normally. You should be able to download any file by now.

S4 Call Problem

Problem: Hi…love your help series on Drippler. About a month ago, my phone, which is set to turn the screen off during calls when placed against my ear, suddenly quit turning it back on when moved away from my ear. I have to press the Home button to get it to come on so I can quit the call. This is the most annoying problem, among a plethora of problems since updating to 4.4, and I have tried various fixes from removing my battery while the phone is on to soft resets to toggling Call features to removing all call-feature apps with no luck. I’d really like to avoid a hard reset if at all possible. Do you have any advice?

Solution: The display not turning back on when the device is moved away may be caused by a hardware issue most likely a faulty proximity sensor. However, we must rule out any software related issues first by doing a factory reset. Make sure to make a backup of your data first.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

If after performing the factory reset your phone works fine then the problem was caused by a software glitch. If the problem still exists then this might already be caused by a faulty hardware and in which case you must bring your phone to an authorized service center for further checking.

S4 Randomly Opens Apps

Problem: Random aps will open while its just sitting or when Im trying to go into another app.  When I try to type a message, random letters will just start typing as if someone else is typing on the screen….. it flashiness in and out of all kinds of aps all by itself… its like its possessed !!   lol and I just got it 2 days ago!

Solution. This might be caused by an app that you recently installed that is causing a conflict with the system or it could also be a hardware issue. Since you got your device just 2 days ago then it must still be under warranty and you might be able to get it replaced or fixed.

To check if an app is causing this issue boot in Safe mode first

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

Once in Safe Mode observe if the problem still exists. If not then you need to find the third party app that is causing this and uninstall it.

If the problem still exists in Safe Mode then this could already be caused by a faulty hardware. Have oyur phone replaced or repaired.

S4 Going Back to Stock ROM

Problem: Hi there, I rooted my s4 hoping to install a stable CM 11.  But unfortunately a stable version is not available for i9500. How can I go back to stock s4 rom? Thanks

Solution: You will need the original stock firmware file for your device which you can search for online. Since you rooted your device and installed CM you must be familiar with ODIN. You will need this to revert back to the stock ROM.

The general steps to follow are listed below

  • Download Odin
  • Download the stock TAR for your device
  • Run Odin
  • Check “auto-reboot” and uncheck all other options
  • Click PDA and select the TAR you downloaded. Leave other fields empty
  • Put your device into Download Mode
  • Power down fully and disconnect the USB cable
  • Hold Volume Down + Power
  • You should now be at Download Mode. Connect your device and wait for it to be recognized
  • Click Start in Odin
  • our device will auto reboot, and your phone should be working properly again using the stock ROM

S4 Too hot, Battery Drains Fast

Problem: bout once or twice daily, my Samsung S4 gets hot to touch and during this time my battery drains out very fast. What I’ve discovered is that there is a process  running during these times called “security storage” that’s using up battery, RAM & CPU. I cannot figure which app this is associated with. Please help. Thankyou

Solution: The security storage process is a core service that usually comes with newer Android devices. What it does is it tries to speed up your phone and makes sure that the reading and writing of data is secure. It also ensures that rogue apps cannot access your personal information.

If this process is activated most of the time then your phone might have some corrupt data. Clearing the cache of your device will usually resolve this issue.

  • Press Menu + Volume + Power Button at the same time to enter Recovery Mode.
  • Select “Wipe Cache Partition” among rest of the options. Press Power button to select the option and Volume buttons to scroll.
  • After you do that, select “Reboot Now” option and your Galaxy S4 will be good to go, as your cache will be cleared.

S4 Call Issues On Bluetooth

Problem: Hi. Lately I’ve noticed my Samsung Galaxy S4’s phone app doesn’t work when I’m using Bluetooth and/or GPS in my car.  It appears to work, but I can’t hear the other  person when they answer my call, and they can’t hear me.  The problem continues even after I turn off both the Bluetooth and GPS, and call again. The problem can be solved by restarting the phone, but it’s so annoying having to do that all the time. Any suggestions?  I appreciate any advice.

Solution: Try using another Bluetooth device as this issue might be caused by the Bluetooth device you are using. If after using another Bluetooth device and the problem still exists boot your phone in Safe Mode then try making a call using your Bluetooth device. If everything works fine then this problem may be caused by a third party app. Find out what it is and uninstall it.

S4 Screen Flickers When Playing Streaming Videos

Problem: Hello, Recently while playing youtube video,My galaxy s4 I9500 encountered an unsual issue. The screen is flickering and flashing horribly while playing youtube or videos on device. I have done a reboot and it was working fine again it started flickering while watching videos. Please suggest me what to do.

Solution: First check if your phone has any system updates available and install them. These updates usually contains several improvements and fixes that may resolve this issue. Next, try to check how many apps are running on your device when you are viewing streaming videos. Your device may be running low on RAM which may lead to the screen flickering. When your videos work normally after a reboot is an indication that this might be a low memory issue. Try to stop other apps from running when you view videos.

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