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How To Fix Known Samsung Galaxy S3 Problems and Errors [Part 31]

Hello guys, welcome to the 31st segment of our Samsung Galaxy S3 Problems series, the longest running series, so far. We still have hundreds of emails from S3 owners to be answered, although, many of them have the same problems.

galaxy s3

We publish our answers so that it would be easier for our readers to just browse and search through our website to find solutions to their problems. We hope you guys could understand if we couldn’t respond to all emails we received. But rest assured that we take time reading all your emails and we’re serious if finding solutions for you.

For Android phone owners out there who may have problems with their devices, feel free to email us at [email protected] You may also like our Facebook page and follow our Google+ page. To browse through our existing solutions, visit our Samsung Galaxy S3 Troubleshooting page.

Samsung Galaxy S3 apps won’t open

Problem: Hi! I’ve recently updated my phone and immediately I started having problems. At first the clock would stop working or the phone would reboot on its own. That issue seems to have cleared up on its own, but now all of a sudden the problem I have is that certain apps won’t open up. From what I’ve noticed is that it seems to be apps that have downloaded updates or I have installed in the past few days. For example, the Facebook app will open up to the first blue Facebook logo screen and then automatically close. Or other apps will open to their first screen and then just freeze there and a message will appear that there was a problem opening the app and it must close. Do you know of anyway to fix this? I’d like to be able to fix this without having to do a factory reset if at all possible. Thanks! — Heidi

Solution: It seems like the problem is with your apps, although, I don’t know the reason why they’re acting up like this. If it happened after you updated them, then it could be that their old caches and data need to be cleared so they could function normally. Since you mentioned the Facebook app, let it be the app that we’ll troubleshoot. Please follow the steps below to clear its cache and data.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to display contents of the All tab.
  6. Tap the desired application
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

With its cache and data cleared, try launching the app and see if that solves the problem. If not, then your next option is to uninstall the app and then download and reinstall it. If the problem still persists after that, try booting the phone to safe mode and open the app from there and if the result is still the same, then one of the pre-installed apps is causing the problem. Otherwise, you need to find the third-party app that causes all this and uninstall it.

The thing about Facebook is that it is integrated to almost all apps so sharing is made easy. There are times that one of those apps won’t function normally affecting other apps that are integrated to it. If you can solve the problem with Facebook, then you can solve issues with other apps as well. And since you made it clear that you don’t want to do the master reset, let it be your last resort.

Samsung Galaxy S3 won’t boot up after Factory Reset

Problem: I got this phone from a friend he took his SIM card and memory card out and did a Master Reset on it. So I charged it and went to turn it on and it turns on to the black screen that says Samsung and the word flashes. My husband said that it needs to reboot and it will take it a while. It sat like that for twelve hours before I then removed the battery and tried again. Still the same thing. If you could help I would appreciate it thank you.

Solution: I hope the Master Reset was successful. You know, I’ve seen this kind of problem in action but it was caused by Factory Reset that gone bad. The owner performed the master reset via the Settings menu and while the phone is in the process of deleting all data, the phone ran out of battery. So, he charged it and by the time there was enough power to turn the phone on, the device was stuck on the Samsung logo. We ended up re-flashing the firmware as the one that was installed in the phone was messed up.

Since we don’t know if the master reset was successful, there are two ways to know if the phone can still successfully boot up. The first is booting to Safe Mode and the second is wiping the cache partition.

The safe mode remedy is useful especially if the master reset was unsuccessful. It temporarily disables all third-party apps and services. So, even if they were messed up, the phone should still be able to boot up to safe mode loading only pre-installed apps and services. Here’s how you boot to safe mode…

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S III’ appears on the screen, release the Power key Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the phone fails to boot to safe mode, it could mean that the firmware may have been messed up or, at least, some of the data needed to successfully boot to Android interface. The best course of action is wiping the cache partition via the recovery mode. Here’s how you do it…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

If, however, you cannot successfully boot to recovery mode, find a local technician who knows how to flash the firmware.

Can’t Make a Call on Galaxy S3 After Factory Reset

Problem: Hi, I have a Verizon Samsung Galaxy s3 which I had flashed to straight talk last year. I just did the factory reset on it yesterday and now it will not work. By this I mean I cannot make any phone calls or send texts. It says welcome to Verizon Wireless when I try to make a call. I have been researching how to get it back to my number on Straight Talk all night and cannot come up with a solution. Please Help me I would really appreciate it. Thanks, Misty.

Read: Galaxy S3 Freezes When Making A Phone Call

Solution: The recent factory reset may have messed up some data needed by the phone to properly register to Straight Talk network. Of course, there is also the possibility that your account has an issue. If all you can hear is Verizon’s automated system when you place a call, then the phone may need to be re-provisioned to work under Straight Talk’s network. The best course of action is to call ST’s technical support to have this resolved. At this point, there’s no point in troubleshooting the phone when the problem is with the network.

Samsung Galaxy S3 Dropped in Water

Problem: My wife accidentally dropped her S3 in the water. I grabbed it, took it apart dried it and then tried the old rice method. It will be 2 days in rice tomorrow. After drying everything off I have one question: does the rice method work or am I destined to buy a new phone for my wife? — Bob

Solution: Hi Bob, the most common mistake owners make when their phone took a dive in the water is to turn the phone on immediately to find out whether it still works or not. That sure will damage electronic components inside the phone. Based on your message here, you didn’t power on the phone after you picked it up so there’s a chance it should work.

The ‘rice method’ often works as the grains effectively absorb water. But I really can’t answer your question whether or not you would have to buy a new phone. There is always a possibility that a component may have been damaged the moment the phone touched water but you wouldn’t know unless you try to power on the phone.

Samsung Galaxy S3 Optimizes Apps During Boot Up

Problem: Hi, I have a Samsung Galaxy S3 SGH-i747 android version 4.1.1. Like two months ago I rooted it successfully and after that I tried to install the custom rom of cyanogenmod kit kat, everything went down fine, until the reboot to install kit kat; it gave some error and I wiped it and restored up my old android version. Everything is as it was before except for when I turn on the phone, a window appears saying android is upgrading… optimizing app 1 of 82. When it finishes optimizing all the 82 apps it turns on. Besides that annoying message that I get every time I turn on the phone nothing else is wrong with it. Thanks. — Laura

Solution: This sure will happen when you restored your previous firmware with apps already installed. The optimization of apps may appear only in first few reboots until all apps were optimized. So, try to reboot the phone several times or until the optimization wouldn’t come out anymore. However, if it still persists even after those reboots, wiping the cache partition may help. Otherwise, I suggest you perform factory reset.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key and Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

Galaxy S3 With Swollen Battery Can’t Boot Up

Problem: Hello Samsung , if you could please help , apparently I overcharged my battery and so it was swollen. I can switch it on , but it only shows the S3 part and that’s it , it stays on screen forever and that’s my problem. The MTN guys told me to buy a new battery and so I bought one. I just got home now and I charged it for like 10 minutes , and I switched it on and it still gave me the same problem it used to give me. So if you could help please do.

Solution: First of all, we are NOT Samsung and we are not, in any way, affiliated with the company. It just happened that we’ve been covering a lot of Samsung devices and most of the support articles we publish are for those devices.

About your problem, it could be fixed by simply doing the soft reset. Follow these steps…

  1. While the phone is on, remove the back cover and pull the battery out.
  2. Now, press and hold the power button for 30 seconds. This will drain stored electricity in the capacitors.
  3. Place the battery back in and the cover.
  4. Turn the phone on.

If the phone still can’t boot up after this procedure, try booting to Safe Mode or you may try the Recovery Mode. If the phone can boot in any of these, then there’s no problem with the hardware. And in case you reached the safe mode, backup all your important data and perform factory reset from there. However, if you can’t boot to safe mode but can reach recovery, wipe the cache partition and perform factory reset from there, too. The disadvantage is that you couldn’t backup your data.

Samsung Galaxy S3 Neither Charges Nor Turns On

Problem: Hello, I have been having a problem with my galaxy. It wouldn’t charge or turn on. I have read your articles but it seems they are not working. Any other advice? Sincerely, Amanda.

Solution: The thing about this problem is that we really don’t know what the problem is; it could be the battery, or just the charger. I’m sure you could understand if I said you need to use a different charger so that you could narrow down the problem.

If the phone charges when using a new or different charger, then you already know what the problem really was. Otherwise, use a different cable and plug it to your computer just see if the phone charges if you do so. If still not, then it’s time you use a different battery. If the phone still refuses to charge, then bring the phone to a technician for proper checkup. It could be the USB charging port that has a problem, or it could be anything else.

Samsung Galaxy S3 Can’t Connect Using Mobile Data

Problem: Hey, my Galaxy S3 will only connect to the internet when the wifi is connected. I have unlimited internet. My husband and son has the same type phone and haven’t had a problem with theirs. Also, people say they can barely hear me when I talk to them. HELP!

Solution: The first thing I want you to check is the mobile data setting; make sure it’s enabled.

  1. From the home screen, select Apps (located in the lower-right).
  2. From the Apps tab, select Settings.
  3. From the Wireless and network section, select More settings.
  4. Select Mobile networks.
  5. Select the Mobile data. It’s enabled when a check mark is present.

If the phone can’t still connect to the internet with mobile data switch turned on already, check the APN settings of your husband’s or son’s phone. If you’re on the same network, you can use the APN in the phones. Or, you can call your service provider and ask for it. You can also ask the rep to walk you through editing the APN in your phone.

About the other problem, perhaps there’s just some dirt in the hole where the microphone is. Try cleaning that up and see if that helps improve the volume of your voice.

Samsung Galaxy S3 Display Won’t Light Up, Touchscreen Still Works

Problem: Hi, the screen of my S3 will not show anything, the touchscreen still works (can accept calls by swiping etc…) I know the touch screen still works because I can hear the lock sound when I unlock my phone and I can accept incoming calls. I can still take screenshots and view them from my computer as well.

It won’t even show a boot animation and will not show anything on recovery or download so I am pretty much navigating blind on my phone. Thank you for any help in advanced. — Jenn

Solution: There are two components that work simultaneously when you use the touchscreen function of the phone; the screen, which displays the picture, and the digitizer, which makes touchscreen possible. In your case, it’s only the digitizer that works that is why you can still do something by touching the area to relay commands even if the screen doesn’t display a thing.

It’s a hardware issue, so if you’re not confident to pop open your phone, then bring it to a technician to be checked. There is a chance that the ribbon connector was unplugged, so plugging it back in would solve the problem. However, there is also a possibility that there is a real problem with the screen itself and you might end up buying a new display panel.

Galaxy S3 Music Automatically Stops

Problem: Hi, on my few month old S3, using the default music player, my music randomly pauses itself and I have to press play again to resume. Sometimes after a few minutes and sometimes longer. It does this playing out of the phone, earphones, speakers, and even bluetooth speakers.

“Music auto off” is off, my battery is charged, all gestures are off, and I am nowhere near the phone. Can you please help me with this? Its really annoying when its plugged into speakers and the music suddenly stops (especially during a workout or a party). Thanks, Jayden.

Solution: This problem may be caused by the music app itself. So, to rule out such possibility, please clear the cache and data of the music app you’re using. Please note that you may lose your playlists by doing this. Your music tracks, however, will remain untouched.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the More tab.
  4. Tap Application manager.
  5. Swipe left or right to display contents of the All tab.
  6. Tap the desired application
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

If the procedure wouldn’t work and the problem persists, perhaps there’s a problem with the phone’s headphone jack due to loose connection. You see, when you unplug the earphones while the a track is playing, the playback will be paused. If there’s loose connection, the same thing happens over and over. If this is the case, then have the phone checked by a technician.

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