,

Solutions to Samsung Galaxy S4 Problems and Errors [Part 28]

Welcome to the 28th part in out series of troubleshooting articled dedicated to the Samsung Galaxy S4. We have already tackled hundreds of questions sent to us by our readers regarding this model and it looks like we could be getting hundreds more as most of the content of our inbox today deals with this device. This isn’t an indication that it has lots of problems as the questions our readers ask us are mostly easy to fix.

Galaxy S4

If you are facing issues with your Galaxy S4 or any other Android device for that matter feel free to send us an email at [email protected] detailing your concern. We will do our best to provide a solution to your issue and the best part of this all is that this is a free service we are offering to our readers.

Aside from email you can also reach us at our Facebook and Google+ social network accounts.

Galaxy S4 Storage Problems

Problem: HELP! Good afternoon, I’ve been to the Samsung kiosk at Best Buy and have stumped them. I have a Galaxy S4.  I’m a bit of a shutterbug and take thousands of pictures. I’ve purchased a 64GB Samsung SD card to store pictures on. After formatting it, I see that many pictures become corrupt and I get the broken icon.  So far I’ve not been able to retrieve them on to a PC.  I’ve stopped routing the native camera to store on the SD. My problem, besides the SD card, is that even with almost all pictures now deleted (or as deleted as you can get them on a phone) and sent to Dropbox or PC, the app manager still says the app itself is over 11GB.  When you look at files, pictures, vids, there is almost nothing stored locally.     Samsung reps can’t figure it out and neither can I. I’m about to take a trip and I’d like more storage.  I suppose I’ll have to get another SD card and see what happens.  I notice that on some forums, it’s been noted that the S4 doesn’t play nicely with 64GB cards.  The Samsung guys said they’d never heard that and even have them in their own phones. Just freeing up device storage would be great even if I can’t use a 64 external. Thoughts?

Solution: Regarding the concern with your SD card it might be a good idea to try using a different one but this time try getting one with a 32GB capacity. For your local storage issue this might be caused by cached files. Try clearing the cache of your apps and see if this frees up space. Be sure to only clear the cache and do not delete the data.

To clear application cache

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap an application.
  • Tap Clear cache.

Repeat the procedure for your other apps.

After clearing the cache it is also a good idea to do a soft reset on your phone to delete any temporary files that are using space.

  • Press and hold the Power key, tap Power off, and then tap OK to turn your Samsung Galaxy S4 off.
  • Remove the battery. After 30 seconds, reinsert the battery.
  • Press and hold the Power key to turn your Samsung Galaxy S4 back on

Galaxy S4 Screen Flickering

Problem: Hi, I have an annoying problem with my S4. It flickers a black screen with the time on it. It constantly does this in the middle of any app but on home screens as well. I’ve unticked the auto brightness but that does not solve it. It also lights up when the fone is in sleep mode. Please help. I’ve googled this problem but nothing has helped.

Solution: Are you using any magnetic case to protect your device? If so take it out first. To verify that it isn’t a third party app that’s causing this problem boot your device in Safe mode and observe if the issue still persists.

  • Switch Off your Samsung Galaxy S4
  • Power it ON Again
  • As the phone boots up keep pressing the menu soft key which is immediately to the left of the Home Button.
  • Press and hold the Volume Down button When you see the Galaxy S4 logo appear
  • Continue to hold the Volume Down button until the phone completely boots. You will see the words “Safe Mode” appear in the lower left corner of the screen

When in Safe Mode and the issue does not occur then it I probably caused by a third party application. Try finding this application and uninstall it.

If the problem still persists in Safe Mode then it’s time to try a factory reset. Before performing this procedure make sure to back up all your data first.

  • Switch your phone off
  • Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen
  • To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  • Scroll down and select Wipe Data/Factory Reset.
  • Scroll down and select Yes – Delete All User Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

The problem should be gone after performing a factory reset. If it still occurs then this could already be a hardware issue involving the device sensors. In this case you need to have your phone checked at an authorized service center.

Galaxy S4 Calls Get Dropped

Problem: Hi, I just have a problem that when I am having a conversation with somebody I lose the person and the phone asks me to input by telephone number. I then need to phone the person back, Is there something in settings I need to do. Many thanks

Solution: Check on your network reception and see if you are getting enough signal strength. Usually when a call gets cut off it is caused by a network issue. If you have access to a SIM of a different network try using it and see if the call still gets cut off. If not then it’s probably an issue with your carrier. If after using a different SIM the problem still exists then try checking your mobile network settings.

  • Press the settings icon.
  • Press the Connections tab.
  • Press More networks.
  • Press Mobile networks.
  • Press Network operators.
  • Press Select automatically.

Galaxy S4 Firmware Upgrade Failed

Problem: Hi team, My galaxy S4 recently met with a problem, it was showing only the model number when it is switched on. I contacted nearest mobile shop and they tried to reinstall the OS, but it also failed and now it is showing a message “firmware upgrade encountered and issue, connect to Kies and select emergency firmware recovery” please guide me what to do now. Is my galaxy safe?

Solution: Your best option right now is to use Kies to fix your device. If you haven’t done already make sure to download the latest Kies software from the Samsung site on your computer. You will need to take out the battery of your device and take note of your device serial number.

  • Connect your device to PC.
  • Launch Samsung Kies and go to Tools -> Firmware Upgrade and Initialization.
  • Turn on Caps Lock on your Keyboard and type your device model number.
  • Enter your device S/N or serial number you have noted earlier.
  • Kies will Prepare for Firmware upgrade for your device, just hit the ok option. After then Kies will start downloading the firmware upgrade components for your device
  • Follow the onscreen instructions and click on Start to upgrade

Galaxy S4 Freezing Home Screen

Problem: Dear Droid Guy, I found an article from your website, and though it is almost a year old, it seems to somewhat address an issue that my wife is having with her phone. She has a Galaxy S4, and it’s recently started having a very odd problem. When it returns to the home screen from an app, or from the lock screen, it will be completely unresponsive to all touch. The home button has to be pressed again (or for the first time if I’m coming from the lock screen), and then it’s perfectly fine. This isn’t a lag problem, I’ve let is sit for 5 minutes and the unresponsiveness doesn’t change. I have to rehit the home button, and then it works. I’ve looked at her recent apps, and nothing suspect is popping out at me. Any ideas? Thanks!

Solution: Try checking your device if there are any software updates available. These updates are released to make the phone operate better. Also try to do a factory reset on your device to rule out any software related issues that may be causing the problem. Before doing this procedure make sure to back up all your data first.

  •  Switch your phone off
  • Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen
  • To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
  • Scroll down and select Wipe Data/Factory Reset.
  • Scroll down and select Yes – Delete All User Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

After the factory reset has finished check and see if the device is still unresponsive.

Galaxy S4 Freezes, Reboots

Problem: Hello, I bought a Samsung Galaxy S4 off Ebay (brand new) and recently the phone has started to freeze (not allow me to get the screen to turn on until I reboot) or just reboot on it’s own at random times of the day. A little while ago I also lost the ability to make outgoing calls until I rebooted it and incoming calls were not working. This seems to be better lately but this reboot issue is bugging me out. It isn’t getting stuck in a loop or anything but it reboots a few times a day now. Would you recommend just doing a hard reset? If so what is the best way to back up my pictures and contacts? Or do you have any other suggestions? I bought it to the store and they said it appeared fine because nothing bad happened while I was there. Thanks for any help you can give.

Solution: I’d definitely recommend doing a hard reset. To back up your data try using the latest Kies software which can be downloaded at the Samsung website. Install it on your computer and follow the instructions on how to back up and restore your data.

Galaxy S4 Battery Takes Long Time to Charge

Problem: I am having a galaxy s4. I am having issues with charging my phone. My phone is taking too much time to charge. I tried changing my data cable and adapter but it was no use. I also tried reseting my device,  but no results. It takes 8 to 10 hours for fully charging my device. I have been using my device for more than a year but this has occoured for the first time. Hope you could help!! Ty

Solution: Your battery could already be faulty. Try replacing it with a new one. When getting a new battery make sure that it is an original Samsung battery and not one made by a third party manufacturer.

Galaxy S4 Google Apps Not Working

Problem: Hi, From a month or two, I am Google Apps doesn’t responding. When I go to Play store or any other Google App,  It doesn’t sync,  always says Retry or you are not connected,  although I can easily browse and able to run other apps like Facebook, Twitter etc. When some time after that it works but sometimes not worked. I try restart even then not work at all. It works automatically after some time later. I am confused why it is happening to me? ? I am using S4 I9505 model. Hope you have some solution for this problem. Thanks

Solution: Try clearing the cache of the apps affected by this issue.

  • From the home screen, tap Apps.
  • Scroll to and tap Settings.
  • Tap More.
  • Tap Application manager.
  • Swipe left to view the All tab.
  • Scroll to and tap an application.
  • Tap Clear cache.

Once the cache has been cleared do a soft reset of your device by taking out the battery and placing it back in after 30 seconds.

Confirm that you are having a stable Internet connection. If the problem exists when connected to Wi-Fi try using your mobile data and vice versa.

Engage with us

If you have any concerns regarding your Android device feel free to email us at [email protected] . We will be more than happy to assist you with your issue and the best thing is that this service is free. If we have helped you with your concern spread the word to your friends.