Welcome to the 26th part in our series of troubleshooting articles dedicated to the Samsung Galaxy S4. In this part we will be dealing with the latest emails sent by our readers regarding the issues they are facing with their device. Most of the issues are minor and can easily be fixed by our readers however there are some issues where the device needs to be sent to an authorized service center.
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Galaxy S4 Duplicate Text Messages
Problem: Hi, I’m having a bit of an annoyance with my Galaxy S4. Sometimes, I’ll receive two texts in a row with the same content (one time, I got the same message thrice). I’ve asked the other person to send me a screenshot from their end just in case they were pranking me, but nope, it’s only me that’s seeing duplicate texts. My phone is unrooted and I just shrug this off as I see it as an minor annoyance rather than a huge issue. I use the stock messaging app, but have a third-party launcher and lock screen. I also use SMS Backup and Restore to periodically archive my texts. Could any of these possibly be contributing to this? Thanks for any advice you can offer!
Solution: To eliminate any third party app that may be causing this issue try to boot your device in Safe Mode first and check if you are still receiving duplicate text messages.
To boot to Safe Mode
- Switch Off your Samsung Galaxy S4 completely
- Power it ON Again
- While booting continuously keep pressing the left button beside the home button.
- Continue to press it still the boot is completed and you can see the home screen
- Your Samsung Galaxy S4 is now on Safe Mode
If you are not receiving any duplicate messages then it could be the SMS Backup and Restore app you are using that’s causing this or your launcher. Try uninstalling them
If you are still receiving duplicate text messages then this might be a network concern. Try using a different SIM on your phone and see if the problem still occurs.
Galaxy S4 Game Uninstall Causes Error
Problem: I have a T-Mobile Galaxy S4 & this had happend several times. I am running Android Kitkat 4.4 & I go to uninstall my games I dont play & in the process I get com.android.systemui process has stopped working I am using a Stock Rom TouchWiz & first time I noticed the error was when the first time I uninstalled games first times I thought it was a bug in software but it does this every time now I go to uninstall a few games. What could be the cause of this? Im not even touching system files of course I cant since im not rooted. I go to settings>More tab>Application Manager & then click on the games I dont wont. So again please tell me what the cause is & how can I fix this?
Solution: In cases where you are getting error messages when uninstalling apps or games it’s best to do a factory reset first on your device. Before performing this procedure make sure to backup all your data first.
- Switch your phone off.
- Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
- To navigate through this menu, use the volume up/down buttons to scroll up and down and the power button to confirm selections.
- Scroll down and select Wipe Data/Factory Reset.
- Scroll down and select Yes – Delete All User Data.
- When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.
Once accomplished install the apps and games that you use regularly then try uninstalling one app or game. The error message you used to get should be gone by now.
Galaxy S4 Cannot Connect To Mobile Data
Problem: I recently upgraded my S2 to S4, and transferred my (adapted micro) Telstra SIM. I can receive and send both phone calls and messages, however, I cannot access data, even though I have enabled mobile data through settings .I can access our home wi-fi, and downloaded some apps, but have uninstalled when problem was discovered. I need to be able to receive data when away from wi-fi. Can you help? I have noticed AT&T mentioned when searching for answers in the files/folders on the phone, hence my suspicion that I may have been ‘caught’. I do hope you can help, and thank you in anticipation.
Solution: Have you checked on the mobile data settings of your device? You might not be using the correct settings for the Telstra network which is why you can’t connect to its data services. Go to [Settings] > [Wireless and Networks] > [More Networks] > [Mobile Networks] > [Access Point Names]. Check if the settings for Telstra are set. If not, you might want to manually place in the correct settings.
- Name: [Not specific]
- APN: telstra.iph
- MMS Proxy
- MMS Port:
- MMS Protocol:
- MCC: 505
- MNC: 01
- Authentication Type:
- APN Type: default,supl
- Name: [Not specific]
- APN: telstra.mms
- MMSC: http://mmsc.telstra.com:8002
- MMS Proxy: 10.1.1.180
- MMS Port: 80
- MMS Protocol: WAP 2.0
- MCC: 505
- MNC: 01
- Authentication Type: PAP
- APN Type: mms
Galaxy S4 Wi-Fi Timer
Problem: Hi Experts, I have this strange WiFi problem with my S4. When in advanced settings of WiFi I can set the timer when the WiFi should switch OFF and switch back ON. this used to work seamlessly with 4.3 but as the new update 4.4 this has let me down, is this a known issue or am I missing something here? Please help. Thanks
Solution: The Wi-Fi timer feature should be available on the advanced settings of the Wi-Fi. Unfortunately, some carriers have taken out this feature on the latest software update of the device. Several Verizon customers have reported that this feature is now missing on their S4.
Galaxy S4 Does Not Reboot
Problem: Good morning guys, Facing issues and problems with my Galaxay S4 I found your website. And I ask your for your help! The Samsung S4 doesn´t reboot. I do press the Up bottom + Home + Power and it goes to the “Samsung I9500 Recovery Menu”… I select Wipe Data / Factory reset … then I select “Yes–delete all user data”…. Then I go to “Reboot system now”…. It appears the Samgung Galaxy logo with the name of the mobile but… everything is a black screen. It doesn´t continue to the home menu. What is wrong? I really appreciate your help.
Solution: There are various causes for this issue which range from a corrupted software to a faulty hardware. To troubleshoot this first make sure that your battery is properly charged. Next, turn off your device and take out your microSD card then try to boot your device. Usually, when the microSD card is faulty the device will act this way.
If your phone is still acting up then turn it off and connect it using a USB cord to a computer with the latest Kies software installed. Run the Kies application then turn on your phone. See if it gets detected. If it can be detected try to update your device using the software.
Galaxy S4 Dropped In Water
Problem: Hi there, I just dropped my S4 into a bucket of water for no more than 5 seconds. I then turned it on to see if it worked, and the power button and display worked, however when I would try to unlock it, it wouldn’t work. It’s like the touch screen doesn’t work anymore even though the lock screen lit up. Then I took the battery out and put it back in, and when I did that, the phone where the battery is started making a strange buzzing sound and the display was blotchy. I immediately took out the battery and SIM card and put the phone and battery in a bowl of rice. I was wondering if that’s all I needed to do and if that buzzing sound, along with the blotchy screen will go away after I get done with the rice. I was also wondering if the rice will fix the blotchy/un sensitive screen.
Solution: Unfortunately in this case it is already a hardware issue. The water has damaged the internal circuitry of your phone causing it to act this way. You might want to bring this to an authorized service center have them check which components have been affected.
Galaxy S4 Headphone Always Activated
Problem: Hello The droid guy! I hope that you can help me. I have Samsung Galaxy S4 . Everything was great but one problem showed up. You can see on the photo in attachment it shows headset is on, but headset is not pluged in. And, I can not turn it off. Help, please! I love this phone!
Solution: There might just be some dirt inside the headphone jack that’s causing your phone to think that a headphone is attached to it. What you can do is turn your phone off and remove its battery. Wrap a small amount of cotton on a toothpick and dip it in alcohol and clean the headphone jack with it. Make sure that the cotton does not fall off from the toothpick. If you have a blower try to blow some air on the headphone jack as well to clear out any debris that has fallen loose. Replace the battery and turn your phone on. Most of the time the problem will be solved.
Galaxy S4 Always Goes To Reboot Screen
Problem: So yesterday I took my Galaxy S4 battery and sim card out. Put the battery back in and tried to power it on. Once I did so, it goes straight to the reboot screen. I did not hold PWR, VOL^, HOME buttons at the same time, I only hit the power button. So I turned the phone off took the battery out for 1 minute, reinstalled the battery, turned it on with only the power button… same thing. So I tried to select reboot, it asks if I want to start reboot, I selected yes then the little android robot pops up and says Error! And the phone restarts itself but still brings up the reboot page. I already hit factory reset so im not worried to lose anything now.
Solution: It looks like your phone might have a corrupt operating system. Try connecting it to a computer with the latest Kies software installed and reload the stock firmware. If your phone can’t be detected by Kies and you are familiar with Odin then you might want to use it to flash the original firmware of your device.
Galaxy S4 Does Not Connect To PC
Problem: Hi, I plugged in my Galaxy S4 in my PC but it is not detected by Windows … but phone does ‘bing’ that it is charging. Start KIES .. plug in S4 … same …nothing appears in ‘my computer’ Try “Troubleshoot connection error” from KIES remove cable then press ‘start’ Sys tray states “reinstalling KIES device driver” then that changes to “Device driver software was not successfully installed … no driver found” Reinstalled KIES – same result. Then tried manual approach downloaded driver from Samsung .. v1.5.33. It commences install, then the same as above … starts installing …. then not successful.
Solution: There could be various causes for this problem which we will try to eliminate. First, the USB cord may be faulty. Try using a different USB cord. Do not connect the USB cord to a USB hub instead connect it straight to the USB port. Second, the USB port of the computer may be faulty. Try using a different USB port.
There might also be compatibility issues with the driver you are trying to install. If your computer is running on a 64 bit version of Windows then you must get the 64 bit drivers and if you are running on 32 bit then get the 32 bit drivers.
Galaxy S4 Battery Is Bulging
Problem: Hi, I’ve just had my S4 for around a year or more and noticed that it gets hot lately. I’m not into gaming or any other sort of app. I just use my phone to call, text, or get online. I’ve also noticed that there is a slight bulge in my battery. Is this causing the heat issue? Is there something I can do to fix this or do I need to buy a new battery? Will the issue still persist with my new battery? Thanks.
Solution: A battery that has swollen is a clear indication that it is faulty. As much as possible avoid using this battery since there is a chance that it may explode and cause harm to you. One quick way to solve this is to replace it with a new one. There was an announcement form Samsung some months ago stating that some batteries for the S4 were defective. Any battery with S/N between BD1D401XX and BD1D529XX needs replacement. The company previously announced that “We ask all affected customers to please visit their nearest Samsung Electronics service centre, where they can receive a replacement battery for free of charge. We remain committed to providing the best possible user experience for our customers.” Try and see if you can get a free replacement. If not, then just buy a new battery.
Galaxy S4 Bluetooth Does Not Turn On
Problem: I have a samsung galaxy s4. Since i rooted my phone the bluetooth does’nt turn on. I tried to replace the bluetooth files with the original ones but that did’nt help. Plz help me!
Solution: Try restoring your device to its factory settings. If the Bluetooth still does not work you might want to try to reload the original stock firmware of the device.
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