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Samsung Galaxy Note 2 Problems, Errors and their Solutions [Part 18]

Welcome to the 18th part in our series of troubleshooting articles that deals with the Samsung Galaxy Note 2. You may already be aware that we have already answered more than a hundred emails from our readers who have concerns with their device. Since we are still receiving emails regarding this particular model we have extended this series to accommodate some of the questions our readers have sent us.

Galaxy Note 2

You can check the previous posts regarding this model here [Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6] [Part 7][Part 8] [Part 9] [Part 10] [Part 11] [Part 12] [Part 13] [Part 14[Part 15] [Part 16] [Part 17].

If you have any concerns with your Galaxy note 2 or any other Android device for that matter feel free to email us at [email protected]. We will do our best to provide you with the best possible solution available. The best part of this all is that this is a free service we are offering to our readers.

Since we receive lots of emails on a daily basis we may not be able to immediately address your concern however rest assured that we will get to them.

Aside from sending us an email you may also contact us through our Facebook and Google+ social network accounts.

Galaxy Note 2 “unfortunately dropbox has stopped working”

Problem: Hi Droidguy, Hopefully you can sort out this problem out for me… I bought a Samsung Galaxy Note 2 Smartphone in May 2014, and just recently a message: “unfortunately dropbox has stopped working” appears on my screen and my phone switches off only to switch back on again. This happens every 30 seconds, not even giving me a chance to go into my settings to try to sort it out. Dropbox does not give me the option on my phone to uninstall it. I have tried changing my password for dropbox on my iPad but my phone does not seem to recognize the password change. I have also tried taking out the battery to reboot my phone but this does not work either. At the moment, my smartphone is pretty useless if it keeps switching on and off and does not give me a chance to go into any of my other applications. I am now getting desperate…Please Help!

Solution: The first thing that needs to be addressed is the rebooting issue of your device. Once this gets resolved then we can concentrate on the Dropbox issue. Most of the time when a device randomly reboots this is a sign of a glitch in the software. You will need to boot your device in Safe Mode first to see if a third party app is causing this.

To boot in Safe Mode

  • Ensure the device is powered off.
  • Press and hold the Power button until the Samsung logo appears then release.
  • With the Samsung logo on screen, press and hold the Volume down key.
  • Continue to hold the Volume down key until Safe mode appears in the lower left of the screen then release.

Once in Safe Mode check and see if your device still randomly reboots. If not then a third party app is causing this issue. Try to find out what it is and uninstall it.

Regarding the Dropbox issue since you can’t uninstall it then I’m guessing that it came pre-installed on your device when you bought it. One easy way to fix any issues with this app is to clear its cache, data, or uninstall its updates.

  • From the home screen, tap Applications.
  • Scroll to and tap Settings.
  • Scroll to and tap Applications.
  • Tap the All tab.
  • Scroll to and tap Dropbox.
  • Tap Clear cache.

Check and see if Dropbox now works normally. If not then repeat the process but instead of tapping clear cache tap on clear data. Repeat the procedure and click on uninstall updates if the issue still exists.

Galaxy Note 2 Backlight Stays On

Problem: Hello, I have a replacement note 2 from Verizon. The main issue I am having is the back light staying on and not going into sleep mode after 30 second the time I choose to put the phone in sleep mode. It happens at different times and after using different apps from making calls to looking at the news etc. It’s very random and after restarting the phone pulling the battery it still comes and goes. It seems more frequently this week.  I have had the replacement phone for about 2.5 weeks. Any ideas?

Solution: There could be a process running that is keeping your display on. Try booting in Safe Mode to see if any third party app is causing this issue.

To boot in Safe Mode

  • Ensure the device is powered off.
  • Press and hold the Power button until the Samsung logo appears then release.
  • With the Samsung logo on screen, press and hold the Volume down key.
  • Continue to hold the Volume down key until Safe mode appears in the lower left of the screen then release.

If the problem disappears then you need to find the particular app that is causing this and uninstall it.

One alternate way of fixing this is by manually locking the screen after using the device.

Galaxy Note 2 Update Samsung Account Message Always Displayed

Problem: Hi Guys, Great service you are offering. Thanks heaps. I get a constant message that says update Samsung Account With yes and No buttons. When I click no, the message returns. When I click yes a download occurs but so does the message. Over and Over. It’s been happening now for about 2 weeks. Hope you can help.

Solution: Try refreshing your phone first by taking out its battery then pressing the power button for 10 seconds. Replace the battery and ensure that you have a stable Internet connection. If you were previously connected to your Wi-Fi switch to mobile data and if you were previously connected to mobile data try switching over to a Wi-Fi connection. Once the Samsung account message appears again click on yes and see if it will successfully update.

Galaxy Note 2 Sync Issues

Problem: Hello Droidguy.com, I’ve been reading some of your Galaxy Note 2 articles and I find them really helpful. You also said that if ever we (your readers)  need help about something Note 2-related, we just need to send you an email. That’s also why I’m here now. I have one year-old Note 2. It’s now out of warranty.  About a couple weeks ago, it started to display a lot of errors repeatedly.  Something like “Error – Samsung Sync Adapters have stopped” as well as errors about the Internet app stopping and the CloudSync process failing to load, I can’t remember the exact words of the error alerts. Ever since those notifications started to pop up,  I noticed that some of my apps like Google Calendar has stopped syncing with the Google Calendar in my browser. By the way, the OS is still Jelly Bean 4.3. My carrier has not rolled out KitKat yet. Do you know the workaround for these errors? Or if you already posted articles that tackle these, can you give me the links? I would really appreciate it. Thank you very much!

Solution: It appears that your device is displaying multiple error messages. One quick way to resolve this is to do a factory reset which will bring back your device to its original fresh state. Before doing this procedure make sure to back up all your data first.

  • To turn the handset off completely, remove and reinsert the battery.
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

After the factory reset your device should work normally.

Galaxy Note 2 Picture Resize Option

Problem: When I first got my Sprint Note 2, if I took a picture with the stock camera app and immediately emailed it to someone, it asked if I wanted to make the picture smaller. As I recall,  the verbiage was something like “would you like to make it 3/4 size,  1/2 size,  1/4 size,  etc”.That option has now disappeared. It just sends the picture at full resolution (usually 2-3MB) and never asks if I want to shrink it. How do I get that feature back?

Solution: It appears that somewhere along the way the always option was clicked for sending photos at full resolution. Try clearing the defaults on the gallery app.

  • From the home screen, tap Applications.
  • Scroll to and tap Settings.
  • Scroll to and tap Applications.
  • Tap the All tab.
  • Scroll to and tap Gallery.
  • Tap Clear Defaults.

If that does not work then back up all your photos first then clear the data from your Gallery.

  • From the home screen, tap Applications.
  • Scroll to and tap Settings.
  • Scroll to and tap Applications.
  • Tap the All tab.
  • Scroll to and tap Gallery.
  • Tap Clear Data.

Galaxy Note 2 Memory Card, Battery Issues

Problem: I have a Galaxy Note 2,  1- I cannot delete some items from my memory card from the phone or chanjing the memory card to an external card to my computer tings wont delete, I get  an error that says “its right protected” What should I do? 2- I am having issues where my Battery isnt charging no matter how many different wall chargers or usb cords I change, or different compatible batteries I change, Sometimes it doesnt charge or the battery drains to 1% then it may charge back up, Sometimes I have to turn the phone totally OFF for it to charge, What do I do?

Solution: Since a microSD card does not have a lock switch like what an SD card has we can rule out the card being in a locked state. You’ve mentioned that even your computer cannot delete the contents in the microSD which is a clear sign that it is already faulty. Try to recover as much data as you can from this card (photos, music, documents) and just use a new microSD.

As far as the battery issue is concerned since you have already isolated a possible problem with the charger and battery then the issue may already be with the phone itself. Check the charging port contact and see if there is any accumulation of dirt. Sometimes this dirt will cause problems with charging. If you see any dirt then take out the phone battery and clean the charging port contact with cotton dipped in alcohol.

If you are still having a charging problems after this then you might want to bring your device to an authorized service center for checking.

Galaxy Note 2 WhatsApp Voice Record Problem

Problem: Dear The Droid Guy, I previously sent you an email concerning the whatsapp recording problem. Well I tried clearing the cache and reinstalling but that did not work. The peculiar thing about it is: if I forward the distorted voice note in whatsapp from my note 2 to another phone the other phone can hear it normally with no distortion. So I suspect its something between whatsapp and my note 2 in specific. If I use the recording In another app there is no distortion. I hope you can a find some solution to this. Thank you a million!

Solution: It looks like there may be compatibility issues between the app and your device. This could be caused by interference by another app. To check on this you might want to do a factory reset on your device then installing the WhatsApp app afterwards. Make sure to back up your data first.

  • To turn the handset off completely, remove and reinsert the battery.
  • With the handset turned off, press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Access Google Play Store and download WhatsApp. After installing the app check and see if the problem still occurs. If not then download the apps that you use one at a time constantly checking on the WhatsApp recording function after every app installation. This allows you to easily pinpoint which app may be causing the problem.

Galaxy Note 2 Screen Mirroring Issue

Problem: Dear droidguy, It was all nice and dandy between my  note 2 and  the  Samsung Allshare Cast. Only  recently i realized the dongle doesnt work with my  device I reset the dongle multiple times with  no  avail Im running kitkat 4.4.2. Is  there  a known issue?

Solution: Try checking for any new updates that have been released for your Note 2. An update was released that specifically addressed this issue. If your phone is running on the latest software then a factory reset is highly recommended. Be sure to back up all your data first.

Galaxy Note 2 Video Loads Slow

Problem: Hi driod guy! It’s been a year I have been part of Samsung galaxy note 2 . It’s an amazing phone I have always been in love with it. But since a month back I face problems in using YouTube . The videos take time to load and moreover it’s the same story for every video. Expecting to hear from you.

Solution: First make sure that you have fast and stable Internet connection. To verify this try using another device and access YouTube. If the videos load normally then we can safely assume that the problem isn’t caused by the connection.

Our next point of concentration is the YouTube app itself. Make sure that you are using the latest update of the app. You need to clear the cache of the app since an accumulation of cached data may cause this issue.

  • From the home screen, tap Applications.
  • Scroll to and tap Settings.
  • Scroll to and tap Applications.
  • Tap the All tab.
  • Scroll to and tap YouTube.
  • Tap Clear cache.

Usually after the cache has been cleared your videos should load normally now.

If there is still a lag then you might want to check the available memory of your device. There may be lots of apps running in the background causing your device to have little available RAM. Try to close these running apps.

Galaxy Note 2 Not Charging

Problem: So my note 2 didn’t even want to charge up today. The thing is that 2 days ago, I accidentally slipped my phone inside a warm water bowl and the phone was dipped in for like 1 inch around the usb area. When the phone dipped down in the bowl, the phone was actually charged at the first before I slipped it. Along with the phone, the still-on-charging usb cable was also fell into the water too. I immediately turned off the charger and let it dry with a clean cloth. That’s when it started out the problem. Sometimes I can charge my phone when it is still on and some other time it can be charged only when it was turned off. I can still reboot my phone as usual but I think the problem was the phone itself already causes problems. I can still charge yesterday only after I tried to turn off the phone. But today, I tried to charge my phone with several chargers and still won’t charge. Anyone please help me?

Solution: It appears that your phone has suffered water damage. There may be some components inside that have shorted due to the contact with water. Your best option right now is to bring your phone to an authorized service center and have the internal hardware checked for the extent of the damage.

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Feel free to send us an email at [email protected] regarding your questions, concerns, or issues you have with your Android device. We read every email but can’t guarantee a timely response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends.