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Samsung Galaxy Note 2 Problems, Errors and their Solutions [Part 17]

Welcome to the 17th part in this series of troubleshooting articles focusing on the Samsung Galaxy Note 2. Ever since we released the first part in this series we have been receiving lots of emails from owners of this device seeking assistance for the issues that they are facing with it. If you are one of the owners of this device and are facing issues with it you may want to check our previous posts concerning this device.

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[Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6] [Part 7][Part 8] [Part 9] [Part 10] [Part 11] [Part 12] [Part 13] [Part 14[Part 15] [Part 16]

For any concerns regarding your Note 2 or any other Android device for that matter feel free to email us at [email protected]. We will do our best to provide you with a solution and the best part of this all is that we are doing this for free. Just make sure to be as detailed as possible when you send out your email so that we can properly address the issue. Now, due to the amount of emails we are receiving on a daily basis we may not immediately address your concern but rest assured that we will act on it as soon as possible.

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Galaxy Note 2 Takes Too Long To Charge

Problem: Hey droid guy, I need a help with my note 2. I recently purchased a note 2 around 4 mnths bak. Still in warranty. my phone is taking too much time to charge (11 hrs) It was all ok d previoys day. M using the original charger and battery is good tooI installed Galaxy Charging current app from play store and found dat my phone is getting very low mAh of charge 900 instead of 1698. And upon jus touching the charger the charging either stops or mAh drops to 200 mAh of input. Again m nt able to transfer files from pc also by connecting it with the data cable. I visited the samsung genuine service centre they told me about my PCB being damaged bt wont be replaced for free as dey can see a small white coating over the charging point indicating moisture getting inside the phone (maybe from sweat from my pocket where I keep my phone as my phone never got drenched/drowned in water). They r asking for a huge sum of money  which I want to avoid!!  So is derr any way dat I can get rid of dat white coating by any means of cleaning and get my PCB replaced for free!!! My phone got its mother board replaced for free upon jus a month of purchase and has been giving some or other problem from the time it was out of the box Major one is battery backup!! Only 5 hrs. So is it that I got a faulty model from samsung???

P.S. – The litmus paper shows no indication of water seeping in. Its jus the white coating in the charging point in PCB!!! Plzz help me

Solution: The most qualified personnel to check your device are those at the Samsung service center. If they think that it is a PCB issue then they must have a good reason to say so. Regarding the charging issue that you are facing have you tried using a different battery and charger on your device and see if the charging rate improves? Although you only got your device 4 months ago there is a tendency that the battery or charger may be faulty. As for the white coating on the charging point we don’t have any personal experience in taking it out but I would suggest trying to wipe it with cotton dipped in alcohol. Make sure your phone is off and that the battery is taken out before doing this procedure. If it doesn’t come off then your best option is to really have the PCB replaced.

Galaxy Note 2 Bluetooth Issues After KitKat Update

Problem: Hey guys, LOVE your “Dripper for the Samsung Note 2”. A few weeks ago I downloaded the KitKat upgrade from AT&T wireless and noticed that my Bose Bluetooth headset was dying after only 3 hours. I contacted Bose right away, thinking the battery was dying. Being the GREAT company that they are, the said to send it in. Meanwhile I’ve been using my old Jabra headset. It too started to die after about 2 hours ( well, I thought maybe it’s just old). Last night I received my brand new Bose and charged it all night. Well today it died after 3 hours. I don’t think I have a headset problem.

Solution: This could be caused by a weak Bluetooth connection that’s causing your Bluetooth device to use more power to connect to your phone. Try checking if there are any new software updates for your device. Usually, these small updates will contain patches and enhancements that will fixes issues such as this. If you haven’t done a factory reset on your phone after the KitKat update try doing it as this usually solves most of the issues encountered after updating a device. Just make sure to backup all of your important data first.

  • Turn off device
  • With the handset turned off, press and hold the Volume Up key
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Galaxy Note 2 Language Issues

Problem: I usually use 2 languages on the keyboard and it was warning just fine and I was able to switch easily between both languages. But suddenly it stopped working and it shows only one language although both languages is activated in the setting. My device is Note 2 running on android 4.4.2 . What should I do?

Solution: Have you installed any third party application during the time this problem started? Most users have reported that certain apps affect the use of 2 languages on the stock keyboard of the Note 2. Try booting your device in Safe Mode and see if the problem still exists. If not then you may want to try uninstalling the app that is causing this.

To boot in Safe Mode

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

Galaxy Note 2 Camera Turning Off Shutter

Problem: Hi droidguy, I have been following you for a long time now and think that you’re doing amazing work! Please keep it up for the Note 2 even if the Note 4 is just around the corner. Today even I have a question regarding my Note2 LTE. It’s unrooted and ever since I got the KitKat update here in Sweden I just cannot get the camera shutter sound to turn off. I know it was possible before, but somehow Samsung has taken away that option now when I go into my camera settings. I have searched the internet and the only solutions that people are recommending is to root the phone. I really don’t want to do that! Is there any other way apart from rooting to get rid of that annoying sound? I take a lot of pictures of birds here in the countryside and that shutter sound just scares them away. It’s awful. I very much appreciate your help!

Solution: Some countries require the sound to be played when taking a photo. Rooting a device can actually eliminate this sound since you will have access to the folder in your device that stores the sound and simply rename it. Since rooting is not an option another workaround to this is to place your device in silent mode before taking a photo. This ensures that no shutter sound will be played when you take a photo.

Galaxy Note 2 Titanium Backup Issue

Problem: Recently I’ve rooted my NOTE 2 n 1st flashed it with DN3 V5.2 Custom ROM successfully. Then I installed Titanium Backup free version & backed up all my Apps. Later I flashed a different ROM CM11.But this time after I flashed, I downloaded Titanium Backup from Play Store n installed in order to Restore my backed up Apps. But it showed a msg stating “Your SU binary is installed successfully bit might not work properly. Either Update or….” I dont remember the entire msg. But since then I’ve tried many times to Reboot n Re-install Titanium bkup, even I wiped data/factory reset but it still won’t work. I even tried flashing a different ROM,  LiquidSmooth ROM, n still Titanium Backup won’t work after installation. But it DOES WORK in the 1st ROM,  DN3 V5.2 &  i can successfully Restore my previous apps using Titanium Backup. But u want to flash newer ROMs n still use my previous apps via Restoring through Titanium Backup. Please please please help. U r my last resort. Please help me out of this loop. Thanks a ton in advance!

Solution: The way I see it is that you might have backed up all system data when you first performed the procedure. If you chose the option that says BACKUP ALL SYSTEM DATA and BACKUP ALL USER APPS + SYSTEM DATA then you will not be able to use this on a different ROM other than your DN3 V5.2 Custom ROM. What you need to do choose is the BACKUP ALL USER APPS option and hit the RUN button.

The reason why you cannot restore your data that custom ROMs have their own system files which will have compatibility issues with system files of other ROMs.

Galaxy Note 2 Wi-Fi Does Not Turn On

Problem: I have a problem of WiFi in Samsung Galaxy Note 2 GT-N7100. My Wifi don’t turn on. When I want to turn on the WiFi it says “Security policy restricts the use of WiFi”, soon I discovered that Microsoft Exchange Activesync has set a policy that they should disable WiFi. But how could I change this policy? And why they would even dare to give such a policy. But I don’t want to delete my account as if I deleted,  even if I gave correct Email and password, it would show that my email or password is wrong, and either there couldn’t be any chance to be hacked, as I used security systems and gave a hard password. I want solutions immediately at your coloum named Samsung Galaxy Note 2 Problems, Errors and their Solutions ” and wanting in next part of that please.

Solution: Are you trying to access your company email using your company Exchange server? If so then you might want to contact your IT administrator regarding this issue. They may have activated some restrictions in the way the emails are accessed.

Another possible cause of this is that you have a proxy setting enabled in your Wi-Fi connection. Try removing the proxy and see if the error message still pops up. Make sure to take note of the proxy setting since you may want to use it again.

  • Touch the “Settings” icon;
  • Touch “Wireless & networks” > “Wi-Fi”;
  • Touch & hold your network in the list of Wi-Fi networks;
  • Touch “Modify network” in the dialog that opens;
  • Select “Show advanced option”;
  • Touch “None” under Proxy Settings, then touch “Manual” in the menu that opens.
  • Clear the proxy box, make sure nothing stays there.
  • Touch Save.

Galaxy Note 2 Charging Problem

Problem: Hi, recently I’ve been having a lot of trouble charging my phone. I put it on charge about 1030am and take it of about 7am and it only gets to 60% charge, then it draines the battery even if I’m not using it. I don’t know what to do. The original charger I had did the same thing so I bought a new one 3 months ago and it’s just started again. Could it be the battery or just the charger or both? Hope to hear from you soon. Thanks heaps!

Solution: One of the most common causes of a phone having battery problems is the battery itself. Try using a new battery on your device and see if the problem still occurs. Also, try using the wall charger when charging your device instead of just connecting it on a USB port.

Galaxy Note 2 Turn Off electronic Voice Announcing Text Message

Problem: I must’ve inadvertently made some changes to my phone and now i get the electronic lady’s voice announcing all my incoming text messages. I can’t figure out how to disable it. Can you assist me in turning it off? thanks in advance!

Solution: First make sure that driving mode is turned off. Go to  Settings>Accessibility (under the System heading) turn off TalkBack which is under the Services heading and, still under Accessibility, go to Text-to Speech-Output which is under the Vision heading and there under the General heading you have the option to turn off the Driving Mode.

Galaxy Note 2 Slow After 4.3 Update

Problem: Anyone else noticing a really drastic change in how the phone operates since updating? I find my Note 2 so sluggish and slow to respond along with being somewhat choppy since updating. It used to be much more fluent.

Solution: A quick factory reset should solve this issue. Before performing this make sure to backup all your data first.

  • Turn off device
  • With the handset turned off, press and hold the Volume Up key
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset.
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key
  • Once the wipe is complete, press the Power key to select reboot system now.
  • The master reset is now complete. The handset will restart.

Galaxy Note 2 Network Connection Issues

Problem: Hey I updated my note 2 to 4.4.2..from 4.3 I have problem with the network connection..After coming from out of coverage area it doesn’t get connected to the preferred network..every time I have manual search or activate flight mode and disable it to get network..I did factory reset and checked in safe mode also..from past few days Internet is also not getting switched on.. Many thanks for your help in advance.. looking forward to hear from u.

Solution: Try to check if there are any new updates for your device. Updates usually have fixes that solves most issues a device is facing. Since you already did a factory reset can you try using a different SIM in your device and see if the problem occurs? If not then this may be a problem with your SIM which you will need to replace.