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Samsung Galaxy Note 2 Problems, Errors and their Solutions [Part 16]

Welcome to the 16th part in our series of troubleshooting articles dedicated to the Samsung Galaxy Note 2. Although we have already answered hundreds of emails from our readers regarding this particular device we are still receiving hundreds more. Most of the issues are minor in nature and can oftentimes be solved by a quick reboot. There are some others that need some troubleshooting steps to be conducted to come to a resolution.

note 2

If you own a Note 2 and have some questions about your device you can check our previous posts and see if we have already answered them.

[Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6] [Part 7][Part 8] [Part 9] [Part 10] [Part 11] [Part 12] [Part 13] [Part 14[Part 15]

For any concerns regarding your Note 2 or any other Android device for that matter feel free to send us an email at [email protected]. Try to be as detailed as possible so that an accurate assessment of the issue can be made and appropriate solutions can be given. Since we receive hundreds of emails on a daily basis we may not answer your question immediately but rest assured we will get to them.

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Galaxy Note 2 Using Different Software

Problem: hello Droidguy, i need your help , i just bought a Used samsung galaxy Note 2 and since i am not that much of an expert i did not check it much so I bought it and when i got home and try to put the SIM card it showed lots of strange stuff and that it has a Galaxy not 3 software on it instead of Note 2 ,is it possible to change it back to it is original software?? is it what they call rooting `?? you are my last hope since you are the expert 🙂 many thanks in advance for your help and support and looking forward to hear from you soon.

Solution: One of the issues a customer usually faces when buying a used mobile device is that if that device is still using its own stock software or if it is using a custom ROM. In your case the Note 2 you are using is probably using a custom ROM and you want it to revert back to its stock software. This can be done however you will need some experience in flashing Android devices. If you haven’t done this before then I suggest you search some of the popular forums on how it is done. You will need a program called Odin which is used to flash back the original ROM. You will also need a copy of the original ROM of your device. If you are uncomfortable with the process and are afraid that you might brick your device then you might want to ask for help from your friends or from an experienced technician who knows how to flash Android devices.

Galaxy Note 2 Turns Off When Not Plugged

Problem: Hello, I am having issues with my Samsung Galaxy Note II shutting off when it is not plugged in, but it has shut off a few times when plugged in as well.  This just started happening yesterday out of nowhere.  After it shuts off, I have to take out the battery and plug it in to get it to turn back on.  And when it has shut off, it has had a charged battery.  If I try and turn it back on when it is not plugged on, it freezes at boot.  It stays on the black screen that says Samsung Galaxy Note II in white until the battery actually dies.  The only way it will turn back on regularly is if it is plugged in.  Do you have any idea what this could be?  Thank you in advance!

Solution: The first thing to do is to isolate the possible cause of this problem. We are going to focus on the battery charger, microSD, and the device itself. First take out the microSD and see if the issue still occurs. A corrupt microSD may affect the normal operation of your device. If the problem still occurs then try replacing your battery with a known good one. A faulty battery may cause your device to turn off unexpectedly. Try using a different charger as well preferably one that is made by Samsung.

If after isolating the battery, charger, and microSD you are still experiencing the same issue then it’s time to focus on the unit itself. First try to boot your device in Safe Mode to check if certain third party apps are causing this behavior.

  • Ensure the device is powered off.
  • To power off, press and hold the Power button (located on the right edge).
  • Select Power off.
  • Select OK.
  • Press and hold the Power button until the Samsung logo appears then release.
  • With the Samsung logo on screen, press and hold the Volume down key.
  • Continue to hold the Volume down key until Safe mode appears in the lower left of the screen then release.

Observe your device and see if it still shuts off. If not then you might want to isolate the third party app that is causing this and uninstall it.

If in Safe Mode the problem still occurs then this issue is most likely caused by a faulty hardware. You might want to try bringing your device to an authorized service center to have it checked.

Galaxy Note 2 Very Slow Charging

Problem: Hi there! I did not use my Samsung Note 2 for almost 3 months and when i started using it again i noticed the charging is really slow it would only go fully charged if i charge it for a day or sometimes i charge it before i sleep (10hrs) and i wake up it still hasn’t fully charged. My phone is only 1 year old.  Pls Help! thanks!

Solution: Are you using the original wall charger for charging your device? If you are then the most likely cause of this is a faulty battery. Try getting a new battery and see if this solves the issue.

Galaxy Note 2 Random Restart After Rooting

Problem: Hello The Droid Guy, Wanna start by saying thanks for your posts, they are really great and always informative. Keep up the good work. Now to my problem which I hope you will be able to help me. I have a note 2 which I manually updated to official 4.4.2. because it was rooted in so I could not automatically receive the update. The problem comes after I root the device, it starts to randomly restart. I have tried all the different rooting methods I can find on the Internet but with the same result. Once I flash back the room everything works fine. I’ve tried clearing cache,  dalvik but with no success. So the random restarts can occur like when am updating apps, launch a game or app, I plug in a charger etc. So within an hour it can restart 4-6 times when am using it. There’s no definite pattern and it only occurs after I root my device. On 4.3 room I never had this problem.  I don’t want to do factory restore besides there’s no guarantee that it will also work. I can’t seem to understand the relationship between rooting and this restarting problem. Maybe there are other rooting methods I can try that would be great. Thanks for you time. Waiting for your suggestions. Regards.

Solution: I don’t think rooting your device caused this rebooting issue. The most likely scenario is that when you updated your device to Android 4.4.2 some data from the previous software have been left behind which is causing this issue. Unfortunately, to verify if this is the case a factory reset must be performed. Just make sure to make a backup of all your data first before doing the procedure.

  • Turn your phone off.
  • With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  • Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  • Scroll down to Yes, Delete User Data and select it.
  • Back on the first screen, scroll down to Wipe Cache Partition and select it.
  • Your factory reset is now complete.
  • Go to Reboot System Now to restart the phone.

After your device has restarted try observing it first. Don’t install any third party apps yet. If the problem does not occur then start installing your apps one at a time at the same time observing if a reboot occurs. What you want to do is to check if any app is causing this issue.

Galaxy Note 2 Randomly Turns Off When It Gets Hot

Problem: Dear Sir please help me out regarding my samsung galaxy note 2 it is N-7105. my phone began to get hot while charging and yesterday when it did so I removed the plug to make a call.. network wasn’t working so i tried to call 3 to 4 time.. just then my phone got stuck and stopped working.. i removed the battery after a few seconds placed back the battery and switched it on.. the only thing that appeared again and again on the screen was the first thing which comes on the screen when you switch it on.. “SAMSUNG GALAXY N-7105 NOTE 2” it was appearing again and again nothing else was happening.. I tried this 4 to 5 times and then plugged the phone again to charging.. when i did so the cell phone switched on and i used it normally.. then i tested and removed the plug the screen was blank suddenly and phone was switched off automatically.. and now the situation is that is gets switched off even during it is on charging after some time when it gets hot..Please i am worried alot about my cell phone kindly reply and guide what should i do is it a hardware problem or software problem ? waiting for you kind reply

Solution: What you need to do first is to boot your device in Safe Mode so that only the necessary apps are loaded.

  • Ensure the device is powered off.
  • To power off, press and hold the Power button (located on the right edge).
  • Select Power off.
  • Select OK.
  • Press and hold the Power button until the Samsung logo appears then release.
  • With the Samsung logo on screen, press and hold the Volume down key.
  • Continue to hold the Volume down key until Safe mode appears in the lower left of the screen then release.

Once in Safe Mode observe your device and see if it gets hot or reboots. If the problem does not occur then this issue is most likely caused by a third party app which you have to find and uninstall.

If the problem still occurs then try doing a factory reset on your device. You must make a backup of all your data first before doing this procedure.

  • Turn your phone off.
  • With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  • Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  • Scroll down to Yes, Delete User Data and select it.
  • Back on the first screen, scroll down to Wipe Cache Partition and select it.
  • Your factory reset is now complete.
  • Go to Reboot System Now to restart the phone.

Galaxy Note 2  Wi-Fi, Bluetooth Issue

Problem: Dear Friend, You are indeed doing a marvellous job helping people to resolve their issues with note 2. I too have a problem with my note 2 which is just 18 months old and out of warranty.  Since last few months, note 2 wifi and bluetooth dont work consistently. Infact, these 2 services doesn’t start at all. Funnily, if I tap with moderate pressure at the back of note 2, then wifi and bluetooth work but that’s only few times. Sometimes wifi and bluetooth without tapping also. I got it checked from Samsung service centre where they said that the network IC (or something like that) is damaged. Need your help. Can you pls suggest some cheaper way…could this issue be a software issue and not necessarily a hardware issue?

Solution: From the way you described the problem it really looks like a hardware concern. When the Bluetooth and Wi-Fi works only by applying slight pressure at the back of the device is a clear indication that there is a faulty component. Just follow the advice given by the technicians over at the Samsung service center as they are the most qualified to make an assessment of your device. If the network IC needs to be replaced then this is the cheapest way possible to get your device fixed.

Galaxy Note 2 Old Emails Marked As New After Update

Problem: Ever since I’ve updated my Galaxy Note 2 to the new 4.4 update, my stock email app keeps marking old emails as new, even after I go back in and mark it as read. The email address set up for the app is not Gmail, Yahoo, or any other free email. I do have a couple Gmail accounts set up using the Gmail app, but I don’t have any problems with those. Any thoughts?

Solution: Try deleting your email account on the stock email app then add it again. Several owners of the Note 2 who have experienced this very same problem say that this has solved their issue. Also, try accessing your email from the server and delete the emails from there. This will permanently delete the emails and when your device syncs with the email server it won’t download the deleted emails.

Galaxy Note 2 Comma Issue

Problem: Dear TheDroidGuy, hi! Do you know how can we get back the comma from the bottom right of the keyboard? Since the last update, the comma disappeared from the default samsung keyboard. Now we must long-press the same button (which is an endpoint)…My Note2 is Kitkat 4.4.2 Thanks for your attention!

Solution: Since this is the new default keyboard for your device there’s no way of changing it unless you install a third party keyboard app that suits your needs.

Galaxy Note 2 Does Not Read MicroSD

Problem: my note 2 cannot read mcr sd card suddenlly. i ve tried many ways but they were not hlp @ all. do u guys knw wht hpnd 2 my phn?

Solution: This could be caused by a faulty microSD card or a faulty microSD slot contact in your device. First power off your device and take out the microSD. Clean the metal contacts of the microSD slot on your device with cotton dipped in alcohol. Let it dry for a couple of seconds then insert the microSD and turn on your device. If the microSD gets recognized then the issue might have been caused by the accumulation of dirt which prevents your device from reading the memory card. If the problem still exists then try using a new microSD card as the one you are using might be corrupted.

Galaxy Note 2 WhatsApp Voice Record Problem

Problem: Dear The Droid Guy, I hope this email finds you well. After i upgraded my note 2 to kitkat 4.4.2 using the official firmware and through odin I’ve  been having the following problem: Every time i receive a whatsapp voice record (the one where u press the microphone and release it to send) the voice that comes out of my speaker is distorted very badly and it sounds like a metallic voice talking and i dont understand anything and its very frustrating. The weird thing is that if i send a voice record it is not distorted. If i copy and send the voice record i received, the receiver also hears it distorted. My speaker has nothing wrong with it as i use it for phone calls and music very normally. My microphone is also intact as i use it to record songs and they play normally. I hope this information helps you out. If you need me to test things with my note 2 please do tell me.. Thank you for reading this long email.

Solution: Try using another messaging app that has a voice recording ability, record your voice and see if the problem occurs. If it doesn’t occur then it must be a problem with WhatsApp. What you need to do is to uninstall it and get a new copy from the Google Play Store. Before uninstalling the app make sure to clear its cache first.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab.
  • Scroll to and tap WhatsApp.
  • Tap Clear cache.
  • The application cache is now cleared.

After this uninstall the app.

Get a fresh copy of WhatsApp from the Google Play Store and after it has installed reboot your device. Now check and see if you are still having any voice recording issues.

Engage with us

Our website is one of the few online communities that receives questions from readers about problems encountered with their devices. Don’t hesitate to email us at [email protected] and tell us your problems and we will do our own research to be able to provide you with solutions and / or ideas that may lead to the resolution of your problems. The best part is that this service is free.