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Samsung Galaxy Note 2 Problems, Errors and their Solutions [Part 14]

Welcome to the 16th part in our series of articles dealing with the Samsung Galaxy Note 2. In this post we will be dealing with the latest emails sent to us by our readers concerning their device. While most of the issues are relatively easy to fix, some of them would require the device to be sent to a repair center. If you are experiencing any issues with your device you might want to check our past 13 posts and see if a solution has already been given.

galaxy note 2

[Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6] [Part 7][Part 8] [Part 9] [Part 10] [Part 11] [Part 12] [Part 13]

If you can’t find a solution to the issue you are facing with your Note 2, or any other Android device for that matter, feel free to email us at [email protected]. Our team will be more than happy to assist you with your concern. Take note though that due to the huge volume of emails we are receiving on a daily basis we may not respond immediately.

You may also reach us through our social networking accounts over at Facebook and Google+.

Galaxy Note 2 Does Not Automatically Connect To Saved Network

Problem: Dear Droid Guy, Thank you for your series on Note 2 problems. I have read them all and find them very interesting and helpful. I have a Note 2, model SCH-I605 and am on Verizon. Prior to the KitKat update, the WiFi functioned normally as in automatically connecting to saved networks. In Number 15 of your series, another user had a WiFi problem after updating rather different than what I have run into. My problem is that the phone does not automatically connect to a saved network. If I leave home and get out of range, when I return home it does not automatically reconnect as it did in the past. I did not change any settings from before the update. The only way I can get it to reconnect is to pull down the notification bar and turn off WiFi and turn it back on. It doesn’t work if I go to the settings menu and turn WiFI off and then on. When I go to a new place and scan, I will get the local network. After I log on and hit connect, the phone will try for a few seconds and come back with “Saved” under the network. If I use the “dodge” mentioned above, the phone will then connect. The one thing I have tried is the “soft reset” you have recommended as a fix for other problems – turn the phone off, remove the battery and hold the Power button for at least fifteen seconds. That didn’t help. I’ve considered the factory reset but as of now don’t know how to do a complete backup/restore. If I have to, I’ll figure it out. Thanks again for all of your work.

Solution: Some owners of the Note 2 have also experienced this issue when they upgraded to KitKat. Try forgetting the network before performing a soft reset on your device. Before turning on your Note 2 turn off your router then turn it back on after 30 seconds. Now check if you can connect to your Wi-Fi network normally. If the problem still occurs you might want to get to your router settings and try changing the channel and see which one works best with your device.

You might want to do a factory reset if all else fails but then you must backup your data first.

The easiest way backup your data is by using the latest Kies software.

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished

After performing the factory reset you can easily restore your data using Kies

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • Click Restore data.
  • Select the backup file to restore to the device from the drop-down. If you cannot find the restore file in the drop-down, scroll to the bottom and click Find file and select the file.
  • Mark the content you want to restore from the backup file, and click Restore.
  • Some items may require additional settings. Choose the desired option and click OK to continue.
  • Click Complete when the restore is finished.

Galaxy Note 2 Battery Issues

Problem: Hello, I was wondering if you could help me I purchased a new battery for a note 2 from samsung the problem is the phone was reset so no apts are running.. but even when the phone is completely charged and I shut it off the next morning I turn it on and the battery is almost dead. I do t use the phone I want to but bc of this issue I have not activated it yet do you have any suggestions. Thank you.

Solution: There could be various reasons as to why this is happening. First, the battery that you purchased may be faulty. Second, the charger itself may be faulty and may not be providing the correct charge to the battery. Third, your phone is reporting an incorrect charge level. What you need to do first is to check your device with another battery and see if it works normally. Try also using another charger (preferably one made by Samsung) and see if that works. Before charging your device boot it in Safe mode then leave it to fully charge. Once fully charged observe it and see if it loses its charge quickly.

To boot to Safe mode

  • Power off the device.
  • Press and hold the Power/Lock key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
  • When the Lock screen is displayed, Safe mode is displayed in the lower-left corner of the screen. To exit Safe mode, restart your device.

If you are still having issues then you might want to bring your device to an authorized service center as this may already be caused by a faulty hardware.

Galaxy Note 2 Bluetooth Randomly Disconnects During Calls

Problem: Hi droid guy, I have an issue with my note 2 on verizon. I got the kit kat update and ever since when i am using my bluetooth headset during a call my headset turns off then back on then i get a message that bluetooth stopped working. This happens during important phone calls and is very annoying. Can you suggest a way to fix this? Thanks!

Solution: This is a problem most Verizon customers are facing after they upgraded their device to KitKat. To make sure that it isn’t a third-party app interfering with the Bluetooth connection boot your device in Safe mode and try using your Bluetooth headset in making a call. There are instances when communication apps (such as Viber) can cause the disconnections.

To enable Safe Mode

  • Power off the device.
  • Press and hold the Power/Lock key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
  • When the Lock screen is displayed, Safe mode is displayed in the lower-left corner of the screen. To exit Safe mode, restart your device.

If the Bluetooth works fine right now then you might want to start uninstalling any third party calling and/or texting apps installed in your device.

If the issue still persists then try to unpair then pair the Bluetooth headset. Under the Note 2 Bluetooth settings set the visibility timeout to “never timeout”.

Galaxy Note 2 KitKat Upgrade Issues

Problem: Hi, I have just updated to Kit Kat and since then I have been having issues, when I charge my phone with the official charger the phone says it’s connected and charging but when I wake up around 4 hrs later it is down to 15% from 75%, at first I thought may be it was my charger but I have tried other chargers and same thing. When I plug in to a USB to charge on a PC it looses charge. It doesn’t do this every time but it is annoying. Also when listening to music using online radio in my car I get to a certain point on the road where the signal drops to 2 bars 4G and it will disconnect and the bars go full and it will not connect to data without a restart, calls are ok. Any suggestions would be great. I have disconnected the battery and no joy.

Solution: Since you are experiencing multiple issues with your device after the KitKat update then the best thing to do right now is to perform a factory reset. You must backup all of your data first before performing this process.

  • Turn off device
  • Press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.

Once the factory reset is complete do not install any third party apps on your device yet. Observe its operation first and see if it works normally. You should be able to normally connect to a 4G network once you get disconnected by now. If you are still losing charge then try using a new battery on your device.

Galaxy Note 2 Another KitKat Upgrade Issues

Problem: Hello there, recently I received and accepted KitKat 4.4.2 upgrade to my smartphone approx. 1 week ago.  Ever since then I have noticed the below listed major issues. Phone reboots on its own every couple of hours or so. I am unable to write to my SD card (add-on SD card). Wireless gets enabled on its own. Once Wireless gets enabled, all the background apps notifying me that app has stopped and only way around this option is to reboot the smartphone on my own. What may be the best option to overcome this?  I have approx. 750 apps installed on my smartphone and I rather not factory reset the device without backup of entire (internal as well as external) device from which I can restore the device. Thanks for any advice you can provide.

Solution: Since you are experiencing multiple issue after the KitKat update your best option right now is to do a factory reset. You mentioned that you have 750 apps installed in your device. It’s quite possible that any of these apps are the cause of the issues you are facing right now. Remember, these apps are meant to work with the previous version of Android and with the new version installed in your device now there may be incompatibility issues.

The best way to backup your data is by using a laptop with the latest Kies software installed.

  • Connect your device to your computer.
  • Open Kies and click the Back up/Restore tab.
  • If necessary, click Data backup.
  • Mark the checkbox next to the content you want to back up. You can select all content by marking the checkbox next to Select all items. Click Backup.
  • Click Complete when the backup is finished

Perform a factory reset (steps are provided in the post above this). After the factory reset do not install any third party apps yet. Try to observe your device first and see if it works fine.

Galaxy Note 2 Won’t Open Google Play Store

Problem: Gentlemen, Thank you so much for your continued advice on all things pertaining to my Samsung Galaxy Note 2! Yesterday I installed the latest version of Kit Kat on my Note 2 which I have with Verizon as my carrier. Today I noticed that the Google Play Store would not open when I tried to look for a new app which had been recommended for me. My wifi connections are fine and all of my other apps (news, sports etc.,) load quickly and with no problems. Have there been any other issues with the Play Store app not opening since the latest upgrade? Thanks in advance for any assistance you might provide.

Solution: One quick way to fix this is to clear the cache and data of the Google Play Store app. Go to Setting > Apps > All Apps > Google Play then click on Clear cache and Clear data. If that does not work try removing your Google account then sign in again. Go to Settings > Google > Tap on your email address > Tap on the three dots at the top-right corner > Tap on “Remove account”.

Galaxy Note 2 Reboots When On Wi-Fi

Problem: My Samsung note 2 model GT-N7100 Android version 4.1.1, today after I force close my phone due to downloading apps lagging, after reopen my phone, it keep rebooting itself once I turn on wifi and connect to wifi. After i closed wifi and use phone dataplan, phone function normal. Any solution regarding that? Thanks in advance.

Solution: One possible cause of this is that a third party app may be interfering with the Wi-Fi connection. To check on this boot your device in Safe mode and observe it while trying to connect to your Wi-Fi network.

To enable Safe Mode

  • Power off the device.
  • Press and hold the Power/Lock key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
  • When the Lock screen is displayed, Safe mode is displayed in the lower-left corner of the screen. To exit Safe mode, restart your device.

If your device has an SD card try removing it and observe its operation. There are instances when a faulty SD card can cause freezing or a reboot of a device.

Customers of AT&T who have experienced this kind of issue say that the AT&T VM Viewer is causing the problem. To fix this try to update the app or uninstall it.

Galaxy Note 2 Blank White Screen

Problem: Hi droid guy, I need your advice to fix my samsung note 2 with blank screen (white color). My mobile was fine until this morning. When i try to unlock my samsung note 2 with gesture swipe, it was freezing and I turned off the mobile and turn it on again. When I turned it on again, the screen with the title ” Samsung Note 2 – Nt7105″ was freezing. and I tried to turn it off and pull out the battery and leave it for couple minutes. when I put in the battery, my samsung note 2 screen went blank (white color) and freezing eventhough I charged it with the charger I tried to hard reset for my samsung note 2, but when i tried to push together the button home, volume and on/off to get the factory setting, it didn’t come up, only the blank white screen and freezing. Is it because of the battery problem? or the hardware inside samsung note 2? your help will much appreciated. Thank you.

Solution: Try using another battery on your device and see if it works. If you are not able to access the Recovery or Download mode then this could already by a hardware issue. In this case you must bring it to an authorized service center for checking.

Galaxy Note 2 Keeps Lighting Up

Problem: My Galaxy Note 2 keeps lighting up, I’ve went to settings to motion and to quickly glance no box’s are checked, motion is off, ever since.the kitkat update my phone has been doing this and my carrier at&t has no clue as to what’s causing it,could my phone have a virus?

Solution: I don’t think it’s a virus since they tend to work stealthily and not announce their presence. Have you tried running your device in safe mode? Certain third party apps installed in your device may be causing this problem and one way to check on this is to boot to Safe mode. You might also want to try to soft reset your device and see if that works

Galaxy Note 2 Apps Stop Working

Problem: Hi, The problem im having is with unfortunately’s keep poping up on my note 2. Its does it so much I cant use it unless I continually keep clicking ok so the dialog box will disappear.  It states different apps such as “unfortunately lifelock has stopped, unfortunately firefox has stopped, unfortunately amazon has stopped just to name a few and this keeps up right after you click ok on one another one different app comes up. I dont know if its has anything to do with my bluetooth having to be repaired with all of my devices about once every two weeks. Anyway its appreciated any help rendered! Thanks

Solution: When most of your apps are having the same error messages then it’s time to do a factory reset on your device. Make sure to backup your data first before performing the procedure.

  • Turn off device
  • Press and hold the Volume Up key.
  • While holding down the Volume Up key, press and hold the Home key.
  • With both the Volume Up key and the Home key held down, press and hold the Power key.
  • Release all three keys when the Samsung logo appears.
  • Press the Volume Down key to scroll to wipe data/factory reset
  • With wipe data/factory reset highlighted, press the Power key.
  • Press the Volume Down key to scroll to Yes –delete all user data.
  • With Yes –delete all user data highlighted, press the Power key.
  • Once the wipe is complete, press the Power key to select reboot system now.

After the factory reset get your apps from the Google Play Store.

Galaxy Note 2 Faulty Battery, No Network Coverage

Problem: Hi, My samsung note 2 recently facing no network coverage and sometimes reboot repeatedly.  I have try to clear cache partition, remove battery , safe mode and having a new simcard replacement except factory resetting …and it seem ok for a day. I have lodged a complaint to my telco (and they replied their networking is perfect). Fyi, the simcard is working fine when I put it into my blackberry legacy phone. This problem haunting me for few days until I accidentally found that it was my 18month old’s original battery.  Recently(around one month) I am practicing battery swiping old and new (original too) instead of charging it via usb cable. I am using Samsung original desktop battery to charge both of the batteries and I noticed the ‘faulty’ battery unable to be fully charged as the green LED indicator not shown after around two hours of charged as it should be (98%). I have tried to put the ‘faulty’ battery into my phone after three days. Then the above problem came back after few minutes. I am pretty sure it was my battery for now but not knowing why it happen for such a sudden. My enquiry is any connection between the sign of no network coverage and reboot repeatedly symptom related to a ‘quite good condition’ of original battery and could it be any other possible of sim slot problem or battery swipping will accerelate the damage of my battery? Please advise. Thanks

Solution: The condition of your battery affecting the network coverage could be a possibility. If the battery can only hold little charge and your device can detect this then it will try to save power and this might cause you to lose network coverage especially if you are in an area with weak reception. A faulty battery could also be one of the causes for your device randomly rebooting.

Here are some tips to make sure that you get the most out of your battery.

  • Dim the display
  • Turn off radios you are not using
  • Use Wi-Fi over Mobile Data
  • Lock your smartphone
  • Close apps when not in use
  • Make sure your smartphone is in a cool place
  • Update your software