While Verizon has a good technical support group, it would still be a hassle for subscribers to get in the queue and wait for several minutes before they could get a human representative to help them with their problems. And because of that, people would find other means to get support and since we’re among the very few communities that support Android devices based on complaints of users, we’ve received thousands of emails already.
This post will answer a few questions or problems sent to us by owners of Verizon Galaxy S4. We’ve already published more than 20 parts of our Galaxy S4 Problems and Solutions series but we found it necessary to start a new series dedicated for owners under different carriers in the U.S. I’ve already published the first part of our AT&T Galaxy S4 Problems series and I’m already working on both Sprint and T-Mobile. So, if you have issues with your phone, stay tuned. You may also email us at email@example.com or join our communities at Facebook and Google+.
Alarm issue on Galaxy S4 Verizon phone
Problem: Hi I have a Galaxy S4 Verizon and the phone ringer automatically turns on at 7:00 AM after I have muted it the night before. Any help would be much appreciated. Thank you. — Andrew
Solution: Hi Andrew. You seem to have an interesting case here as most alarm issues deal with the phone not turning on the alarm at a pre-set time. We wonder though if you’re using the stock alarm app here. We haven’t encountered any issue like this with the stock app yet.
Anyway, it still seems to be a software issue so please follow a quick fix this problem.
- Go to Settings
- Tap Application manager
- Select All
- Tap Clock
- Tap Clear data
These steps ensure that your phone will have to receive fresh alarm instructions from you before the app activates. But if the problem continues, you can either reset the phone to factory default, or you can use a third party alarm app. You can also try to delete all the alarms you’ve created. Simply long press the alarm you’ve created then tap Delete.
Can’t access apps during phone calls
Problem: Hi, I’ve looked through all the Common Galaxy S4 problems you’ve posted, but I didn’t see this problem. When I’m on a phone call & I want to check another app, like my calendar or texts, I try touching the screen & it goes blank when my finger gets close to touching the screen. If I can get to one of the other apps (I haven’t figured out what’s different when I can get to them) I can’t get back to the active phone screen, so I can’t hang up. I press the phone icon & it goes to a screen to dial a new phone call. I have all the smart screen & gesture settings turned off and that doesn’t seem to make a difference. My phone came with Kitkat 4.4.2. Let me know if you have other questions. Thanks so much for your help! — Nancy
Solution: Nancy, the key to solving this problem is to know when it started and what triggered it. I’m sure this kind of problem didn’t come with the phone. But I’m suspecting one of the third-party apps you install may have brought this issue. Thus, it would be helpful to boot the phone to safe mode, make a call and try to navigate the phone while it’s in communication with the other phone. If you wouldn’t encounter the same problem, then you need to find the app that’s causing this and either uninstall it or just disable it. That should solve the problem.
Turn On Safe Mode
- Turn the device off.
- Press and hold the Power key.
- When ‘Samsung Galaxy S4’ appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- Safe mode will display in the bottom left corner of the screen.
- Release the Volume down key when you see Safe Mode.
However, if the problem still persists while in safe mode, then one of the apps that came with the phone may have caused it. I would suggest you wipe the cache partition as it may just because of some corrupt caches stored in the phone’s memory. If that doesn’t work, then you should proceed with factory reset but after you backed up your data.
Wipe Cache Partition
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
- When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select. The phone will automatically restart after the cache is wiped.
Verizon Galaxy S4 browsing/downloading problem
Problem: Hi. I have Samsung Galaxy S4. And i have been using it for the past 8 months. It worked smoothly. But since yesterday, my phone does not browse anything. It is connected to Wifi. I can also use facebook on it. But if i type something else in the search box it doesn’t browse it. It just says that the website took too long to respond or you have internet connection problem. But i have never had this problem before, i have been using it since start. But now suddenly this problem. Plus i also cant download anything from play store. I don’t know what the hell is wrong with my phone. PLEASE HELP. Thank you. — Natasha
Solution: Hi Natasha. Connectivity problem is one of the most common problems Samsung Galaxy S4 users complain about so you can say that this is a known issue for Samsung. As far as we know, connection issues caused by the device has been resolved except for some exceptional cases. Since you did not mention what type of connection you’re using, we assume that you’re using your data plan to connect. For a quick fix of this problem, please refer to the points we outline below:
- Force Reset. Long press the Power button on your Galaxy S4. Wait until the phone starts to turn off then wait for 1 minute before long pressing the Power button again to turn it back on. Once force reset is finished, try connecting to your network and browse again. Move to the next step should the problem continue.
- Hard Reboot. This step is also called clearing the cache partition of the device. Don’t worry as this step will not delete your data; it simply erases the temporary files in the phone’s cache. To do this, follow the following:
- Long press buttons Power, Volume Up, and Home until the phone vibrates.
- Release Power button once the phone starts to vibrate but continue holding down the other two buttons.
- Once the Android System Recovery screen appears, release all the buttons.
- Tap Wipe cache partition and press the Power button.
- Wait until the phone is done wiping the cache. The phone will reboot after it deletes the cache.
- Try to connect to your internet again and see if it works.
If you’re trying to connect to Wi-Fi and unable to browse, make sure to check first if that particular network’s internet connection is working. If you have home Wi-Fi, you may want to use another smartphone or tablet to do this.
Using a third party app to manage your Wi-Fi connection may also help you resolve the problem. We recommend that you install WiFi Manager which is a free app from Google Play Store. This app comes in handy in walking you through in solving Wi-Fi authentication and connection problems.
If all the steps above fail, go to your nearest Samsung service center for a replacement or fix. Alternatively, you may also want to get a replacement from the retailer.
Question on some Galaxy S4 apps
Question: Verizon protect tells me my device is running slow. When I look at the apps that are running and using a lot of ram. I attempt to stop them and it tells me either my device won’t allow me to stop them or it stopped it but it will be restarted. Is there a way to control this or do I even need to worry about this?
Answer: No, you don’t need to worry apps that couldn’t be stopped or will be restarted because only those that support other services cannot be stopped. The best example of apps that cannot be stopped are those that came pre-installed with the phone. They were tied to the system and they run services necessary to make things smoother while the phone is on. These apps cannot also be uninstalled, not unless your phone is rooted that is.
An example of apps that will be restarted is the Gallery. You can stop it anytime you want but when you use the camera and snap a photo, the Gallery starts because it will manage the photo just taken. Many of the apps that will be restarted are those that are need by other services or apps.
SIM card error on Galaxy S4
Problem: Hi sir how are you sir? I have Samsung Galaxy S4 my mobile have problem my mobile network is not working it is showing insert SIM card what’s the problem of my mobile I don’t understand. Please solve my problem. — Ali
Solution: Hi Ali. This is a common issue among smartphones today. Fortunately, there’s an effective workaround for it.
- Shut down the phone and pull out the SIM car
- Clean the SIM card especially the connector part. Don’t use any liquid in doing this. A simple wipe should be enough.
- Reinsert the SIM card and test.
- If the problem continues, try using another SIM card. If it works, then you may want to buy a new SIM card or demand a replacement from your carrier.
- Have your phone repaired if the second SIM won’t work either.
The difference between authentic Samsung Galaxy S4 and clone
Question: Hello! I want to ask a little question, I want to buy an original Galaxy S4. What is the main difference between real and fake. — Lucky
Answer: Hi Lucky. There are 4 important things you need look into when considering buying a clone Galaxy S4. It’s not uncommon today that fake smartphones are way cheaper compared to the original, with some fake Galaxy S4 prize fetching only a 25% lower than the normal price. Externally, the two phones look exactly the same but you want to look into these items to better differentiate them from each other:
- Software. Common apps that usually come pre-installed like Twitter, Facebook, and WhatsApp are missing. Air Gesture feature in original Galaxy S4 can detect objects between 0-10 cm while a fake device will only read your hand when it’s as close as 3 cm. If you think of using Air Gesture in the future, do not pick a clone. Also, S-Beam and NFC are not usable in clones so you will be unable to fully enjoy the Samsung Galaxy S4 experience. Samsung Kies will also not recognize your clone device so you will have some trouble connecting it to your PC in the future. Sure you will still be able to connect it to your machine but this eliminates some exclusive features that only Samsung Kies can provide when hooking your phone your PC.
- Price. Technology, especially novel ones employed by Samsung, comes at a price. Since makers of fake Samsung phones do not need money for research and development, the price of a clone S4 is significantly lower than the genuine device.
- Physical properties. Samsung normally uses smooth, neat, and lightly-colored brown box for packaging, while fake phones are using rough recycled paper and older-looking box. The Home key in the original Samsung phone is more tender to the touch, while the clone’s Home key is not. Also, original Samsung phones employ plastic wrapping materials while the fake one does not.
- Screen and Interface. The original Samsung phone features clear, smooth pictures and crisp screen. The fake one can be spotted easily because the screen are less clear and the pictures are significantly less sharper. Resolution-wise, the fake S4 does not have the full HD when turned on for the first time. If you’ve used an original S4 before, you will also easily recognize that the Samsung logo appears sharper and smooth while the fake one has a broken and stalled logo. The camera quality of fake ones are also way inferior to the original. The LED flash is also usually yellow unlike the original’s white.
Galaxy S4 getting Wi-Fi “turning on…” error
Problem: I bought my mom an s4 for her birthday in March. Twice in a month now, the wifi option gets stuck at ‘turning on…’ (faded green), I factory resetted it twice, and it started working again. Any ideas on a permanent solution? My mom doesn’t use many apps (mostly Whatsapp, Line & Facebook) and I use a D-Link router DSL-2730U. I hope that info helps. Android version: 4.4.2. Thanks for all your help. — Christabelle
Solution: Hi Christabelle. “Wi-Fi is stuck on turning on” error can easily be fixed by following the steps provided below:
Clear all running apps by following these steps:
- Press the Home key for a few seconds.
- The list of the recently opened applications is displayed.
- Tap on the Task Manager.
- Tap on the Finish button next to the application you want to close.
Turn off Power Saving Mode
- Open your phone dialer and dial *#0011#
- Once the service mode is open, press the button left of the Home key
- Tap WiFI
- Turn off Power Saving Mode
Check your router and Wi-Fi settings
- Make sure that your router runs the latest firmware. Refer to your router manual on how to do this.
- Disconnect other devices connecting to your Wi-Fi and try to connect again. This checks whether your device is encountering an IP conflict problem
- Turn the router off for at least 1 minute
- Turn the router back on and make sure that you are only connecting one device (your phone) to your network
- Once the phone connects successfully, reconnect all your other devices
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