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How To Fix Sprint Galaxy Note 3 Common Problems


The Samsung Galaxy Note 3 is one of the devices we support and while we already published a lot of support articles that most answer questions sent by our readers through emails, we find it necessary to go a little carrier-specific, hence, this post. It basically answers questions from Note 3 owners under the umbrella of Sprint in the U.S. But make no mistake Sprint’s variant of the phone is basically the same as other models around the globe. Needless to say the troubleshooting procedures that I cited in this post could also work for other models of the Note 3.

For those who are currently bugged by a problem or two, feel free to email us at [email protected] and we will do our best to respond through posts like this. Please include all important details of the problem(s) so that we’ll know where to start and how to fix them.

Slow connection speed on Galaxy Note 3

Q: Hi Droid guy, I have my Galaxy Note 3 from Sprint for 8 months now and so far the only problem I have is slow browsing speed. It’s not used to be like this. I want faster connection because I prefer watching videos on my phone when I’m at home. The phone works fine I guess because it doesn’t really lag and when I play games I don’t have any problems. Sometimes, even when I check my facebook page it goes offline for a bit but then loads the news feed…slowly. Yes it’s so slow I can wait forever to see all my updates. This also happens on other apps that needs internet to work. I think it’s my internet. I’m not a techy guy so I don’t know what to do. Before I consider getting a replacement from the store, I wanna know if there’s anything that I can do to fix this. — Rick

A: Hi Rick. Based on your observations, it looks like the issue lies on your Internet connection and not your phone so getting a replacement may not fix this issue at all. Have you tried calling your Internet Service Provider?

Before you call them though, let’s try some troubleshooting steps so you can isolate what the problem really is. I’m assuming that you connect your phone to your home router. Wireless connection speed can be affected by:

  • how far you are from your access point or router
  • the number of devices connected
  • signal interference


Step 1: The first troubleshooting step then is to disconnect other devices that are connecting wirelessly to your router. If you have laptops, tablets, computers, or other smartphones, make sure to turn them off or disconnect them.

Step 2: Afterwards, turn off your Note 3 and the router. Turn the router back on first after waiting for a minute followed by your phone. You can also hit “Forget” to disconnect from your network then try to connect again.

Step 3: If the problem continues, try another device like a laptop or tablet and see if it has the same connectivity issue. This is the best way to tell if you need to contact your Internet provider so they can help in troubleshooting the problem on their side.

Step 4: The next step is to scan your home for signal interference. Other wireless devices use radio signal to transmit and receive and may hamper the link between your phone and router. Step 5: Persistent interference can also slow the connection significantly. You may want to get as close to the router as possible to see if this helps. If there are walls between the phone and router, try moving them closer in an open space.

Step 6: Turn off Power saving mode of the Wi-Fi. There are a few reported cases that doing such resolves Wi-Fi issues on Note 3s. This is meant to be a test so try to browse after you disable power saving mode to see any changes.

Step 7: Rogue apps can also cause slow internet speed so it’s best to check if you have some running on your phone. Switch the phone to Safe Mode and check again. To do Safe Mode, please follow the steps:

  1. Turn off the device
  2. Press and hold Power key
  3. Once the Galaxy screen comes up, let go of the Power key but continue holding Volume button. Continue holding Volume key until the phone finishes the reboot

You’ll know if it’s successful because “Safe Mode” will be displayed on the lower left corner of the screen. Safe Mode only allows the essential apps to run, which means that any app you installed will not run. Try to check your connection if it fixes the issue. If the issue will still be there after doing all the steps above, consider doing a factory reset.

  1.    Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

How to record HD video on Galaxy Note 3

Q: Hi, I would like to know how to record HD video on my GN3 for my granddaughter’s birthday party. I can’t seem to find the instructions in the manual. I’ve checked the settings but I’m getting nowhere. It’s really important for me to preserve the memory of my granddaughter. Can you help me with this? If it matters, the unit was from Sprint. — Rachel

A: Hi Rachel. To record something in HD can be accomplished easily on your phone by following the steps below. Do note that your device can capture video at 5 different resolution levels. The higher the resolution level the bigger storage space is needed to store the video so make sure that your SD card has enough space.

Here are five resolution levels:

  • 3840×2160 pixels
  • 1920×1080 pixels
  • 1440×1080 pixels
  • 1280×720 pixels
  • 320×240 pixels

Now, here are the steps that you need to follow:

  1. Open Camera app
  2. Tap Menu button
  3. Go to Settings
  4. Tap Video symbol
  5. Select Video size
  6. Select the resolution that you wish
  7. Your phone should be ready

I hope you can follow these steps without having to encounter problems but just in case you do, don’t hesitate to email us back.

Missing email account on Sprint Galaxy Note 3

Q: I’m not that good with this phone so I had my grandson set my email to it before he went to Mexico. Then my phone started crashing on my so I get a replacement Note 3 from the store but I can no longer access my email. I don’t know how to set it up. Email is the only communication I have with my daughter in Ireland aside from calling her. Sometimes, it really is convenient for me to keep in touch by email only because she works late. How do I make my email work on my Note 3? I’d really appreciate if you can help me. I’ve tried to open the email app itself but I don’t know what to do. My grandson mentioned about using PoP instead of the other one but I don’t know what other options to select. Help.Robert

A: Hi Robert. Good thing you mentioned that you’re using POP for your email because that leads us to an easier set of resolution steps. Setting up your email should be a breeze if your follow the step-by-step process:

  1. From the Home screen, tap Menu button
  2. Go to Settings
  3. Go to General
  4. Go to Accounts
  5. Select Add account
  6. Select Email
  7. Enter the email address and Password. Make sure that you are typing them accurately. Passwords are case sensitive.
  8. Hit Next
  9. Wait for the phone to complete the setup process to check the availability of your email servers.
  10. If you want to do a Manual setup, you must select the type of email account. In your case, choose POP3.
  11. Enter the incoming server settings as well as other information like the Username, Password, POP3 server, Port number, Security type, and Delete email from server setting. You may have to contact your email provider for these information if you don’t have them handy.
  12. Click Next.
  13. Your phone will attempt to contact the servers after hitting Next and after you enter all the information. Once successful, you will be prompted to enter Outgoing server settings details. Enter your SMTP server, Security type, Port number, Require sign-in, Username, and Password.
  14. Hit Next.
  15. Once outgoing server authentication is finished, your phone will ask you to enter Account options detail.
  16. Hit Next again.
  17. Provide a unique internet on-screen name so you will know this specific account from other account in the future.
  18. Enter the name that you want to appear on a recipient’s device when sending an email.
  19. Hit Done after the process.

You should be able to use your email after these steps. It may also take a few minutes to download all your emails from the server.

Sprint Galaxy Note 3 is laggy after a cache reset

Q: I noticed that my Note 3 is taking its sweet time loading any app. I have read tried deleting the cache because that’s what the store technician told me to do. Sadly the problem remained and it didn’t help at all. I’m becoming frustrated with Samsung as I continue to experience the same problem every day now. Is there something that I have to do to save me from getting a replacement? It will be a big hassle for me to go through the initial phone setup again if I get another phone and may take me a while to download everything to it. My internet is shitty over the mountains so I’m not really looking forward to downloading all my stuff again. Any help? — Raymund

Hi Raymund. I know how frustrating it is to reinstall and redownload everything from scratch but I don’t think there is any other solution to your problem other doing a hard reset, which will still delete your stuff. If you don’t want to get a replacement hardware, then I guess it will save you some time and resources to keep using the same device by simply resetting your phone to factory defaults.

Just in case you want to proceed, here are the steps:

  1. On the Home screen, tap Menu
  2. Go to Settings
  3. Select General Settings
  4. Click Back up and reset
  5. Select Factory Data Reset
  6. Tap Reset Phone
  7. Select Erase Everything

You may also reset the phone by booting it to recovery mode.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Home Button on Galaxy Note 3 doesn’t work

Q: I dropped by phone 2 weeks ago but I noticed that it became laggy and the Home button needs to be pushed a few times for it to work. I looked for online solutions and replaced the button with a cosmetic one but now it does not even function at all. I know replacement is out of question because the warranty has already been voided. Is there something else that I need to try before I ditch this phone? – Lorraine

A: Hi Lorraine. If the Home key does not work anymore, or if it still clicks but the device won’t go the Home screen at all, there’s a big chance that the internal flex cable is either loose or damaged. Try to repair it from the beginning and look for physical signs of damage on the flex cable.

If the flex cable looks good and properly plugged in, then it only goes to show that the phone itself is defective. Unfortunately, there’s no way for us to fix it online. You may need to bring the phone to a technician and have it checked; it will save you from all the troubles you could possibly encounter during troubleshooting.

Music app keeps freezing in my Sprint Galaxy Note 3

Q: I don’t know if you guys already encountered this problem but the stock music app on my Note 3 keeps freezing. Every time it freezes, the phone freezes with it rendering it unusable for a few seconds. It’s not a big problem really but it sure is very annoying considering the phone is a high-end device. It’s funny to think that with all its muscles inside, it couldn’t handle a very light app like Music… and it’s the stock app not a third-party one. Is this a common issue? Apparently, if I knew how to fix this I wouldn’t ask you but I am not a tech person and I know just a little about this phone. So, I need your help guys. Thanks. – Mia

A: Hi Mia. I am so sorry you have this problem. I understand that the cause of your phone’s occasional freezes is the stock music app and that’s all I know about your problem so I would stick to that. Actually, I am curious to know how many songs you have and whether or not they are saved in your microSD card and not in the internal memory of the phone.

If they were saved in an SD card, then I suggest you do a check up on your external memory to know if it still runs smooth like before or if there are instances that the phone couldn’t detect it because if that’s the case, it’s not really an app problem but an SD card issue. You could either attempt to reformat the card or buy a new one. But the most immediate way to rule out the possibility that it’s an app issue is to clear both the cache and data of the music app:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the General tab.
  4. Tap Application manager.
  5. Swipe left or right to display contents of the All tab.
  6. Scroll to and tap Music.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

I hope this helps.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

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