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How To Fix Samsung Galaxy S2 Problems and Errors [Part 14]

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When I published the first part of this series, honestly, I didn’t expect it would reach this far. But now, I am certain we can reach up to the 20th part considering the number of emails we received from Galaxy S2 owners.

If you own an S2 and have some problems with it that you don’t know how to fix, feel free to email us at [email protected] and we will do our best to help you solve it. We also have our Facebook and Google+ pages in case you want to use those media to communicate with us. Don’t worry, it’s free. What we are asking from you, however, are details and information about your problems as well as that of your phone.

Galaxy S2 won’t boot up

Problem: Hello, I am a Galaxy S2 owner. I am having a problem with it. Yesterday, I switched off the phone as it got hang. But when I switched on it, the screen displayed ‘ Galaxy SII I9100″ (welcome screen). nothing after it. It just remains as it is. (till the battery dies!) Please help me out of it. Thank you in advance. — Poojan

Solution: I was hoping you would include things you’ve done to the phone before the problem started like apps you may have installed or used. This like this doesn’t happen without a cause unless there’s a glitch in the phone that’s already been happening since.

I don’t know if it’s a third-party app that caused this but that’s always a possibility unless we rule it out. To do so, boot the phone to Safe mode to temporarily disable all downloaded apps.

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

The purpose of this procedure is to know if the phone can successfully boot up to Android interface because if so, then one of the apps you installed is causing this problem. You need to find that app and disable or uninstall it. However, if the phone still refuses to boot up to Safe Mode, it’s time you tried booting it to recovery mode and perform factory reset.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe data / factory reset.
  6. Press the Power key to select.
  7. Press the Volume Down key to highlight Yes – Delete all user data.
  8. Press the Power key to select.
  9. Press the Power key to reboot.

If the phone still can’t boot to recovery mode, bring it to a technician and have it checked.

Galaxy S2 text messaging problem

Problem: Good morning sir, I have recently updated my Galaxy S2 to the Jelly Bean version using Kies. I am actually encountering some issues when receiving text messages from my contacts. All my received messages goes under the same thread as not identified id and i can’t reply to my messages. However when i send text messages it goes into different threads for my contacts. Please help me resolve this issue. Kind regards, Beki.

Solution: Beki, this problem was obviously caused by the recent update. Some caches may have been corrupted during the process and you need to clear those to bring the phone back to its perfect state. So, to solve this problem, wipe the cache partition:

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe cache partition.
  6. Press the Power key to select.
  7. Make sure Reboot System Now is highlighted and press the Powerkey to reboot.

I hope this helps.

Galaxy S2 keyboard problem

Problem: Dear Sir, I have a Samsung Galaxy S2 for about 2 years now. Over the last few weeks whenever I try to write a text message the keyboard is not responding or freezes up or gets a back log and all sorts of letters come up in the message. The Android version on the phone is 2.3.3 and the phone model is a GT-I9100. Please help. Kind Regards, Yannick.

Solution: The subject of your email described it as “messaging issue.” That left me assuming this problem doesn’t happen with other apps like when you write an email or type a website’s address. The thing is, the problem might be caused by a malfunctioning keyboard app or there’s an issue with the messaging app you’re using. It’s easy to address these suspicions to rule out each possibility–clear each app’s cache and data.

  1. From the Setting menu, touch Apps or Application Manager.
  2. Verify the All tab is selected.
  3. Find and touch the keyboard app you’re using.
  4. Touch Clear Cache and Clear Data.

After doing this procedure, try typing a message to see if the problem still exists. If so, do the same for the messaging app you’re using and if the problem won’t go away, other apps may be causing this. To narrow down the problem, boot the phone to Safe Mode.

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

Now try typing a message again. If the problem still persists, at least, we know at this point that the apps you downloaded have nothing to do with it. So, the culprit may be the firmware or one of the app that came pre-installed with the phone. The next course of action is to backup all your data and perform factory reset.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Scroll to and tap Back up and reset.
  4. Tap Factory data reset.
  5. Tap Reset device.
  6. Tap Delete all.

At this point, if the problem hasn’t been solved yet, we have good reason to believe it’s a hardware issue. Bring the phone to a tech and have it checked.

Galaxy S2 turns off automatically

Problem: Hi my son is having problems with his Galaxy S2. When you press the power on button the Samsung screen appears but then phone switches off. The phone is fully charged. I have done a factory reset on the phone but has made no difference. Thanks. Louise

Suggestion: Hi, Louise. You said you already did factory reset but the problem is still there. But I really wanna know if it still happens when there’s no third-party apps installed because if it happens after you restored or installed your previous apps, there’s always a possibility that it’s an app that’s causing this problem. Another possibility is that it’s a battery issue and you may need to buy a new battery kit for your device.

To find out if it’s just a third-party app causing it, I suggest you boot to Safe Mode. I understand the phone would power up but can’t continue to boot up then turns off. If we could just boot the phone to Safe Mode and let it run in that state for a day, then we could conclude it isn’t a battery problem. And if this is the case, we could just reset it to factory settings and I’m sure things will be alright. Otherwise, buying a new battery would be a feasible solution.

Package Access Helper drains battery

Problem: Hi, my mobile battery used to last for at least 15-18 hours a day. Two days ago, I noticed that it hardly lasted for even 3 hours. I checked up on what was causing it and I found out ‘Package Access Helper’ taking up 69% of my battery drain. This is the first time I’m seeing Package Access Helper on my battery drain list. It took forever to install or uninstall an app and a really long time to recharge my phone(4-6 hours). Also, my phone started heating up like crazy. I restarted my phone and the consumption came down to 42% and app install/uninstall started working but not for long and it still kept heating up with longer recharge time. I had to restart my phone often. I finally settled for a factory reset and everything seemed to be normal. After about an hour Package Access Helper showed on my battery drain list and now taking up 26% and starting to cause the same problems. Is there any way to get rid of this from draining my battery unnecessarily and stop these problems? And I don’t want to root my phone. Thanks in advance, Hanniel.

Solution: Package Access Helper is a service that helps in the download and installation of apps. Apparently, it is a core service and stopping it will result to desirable results and one of the things you should expect when you do so is that the phone will be “stuck at downloading…”

There is no definite solution to this problem as it will eventually come back just like you said. But there were reports that this issue was triggered by an app. If this is the case in your phone, there is a chance you can prevent it from showing in your battery usage list. To do so, you need to boot your phone to safe mode to temporarily disable all third-party apps and services. While in safe mode, try to check your battery usage again to find if Package Access Helper is still there. If so, then there’s no problem with your downloaded apps but with pre-installed ones. The immediate workaround is to clear the cache and data of the Download Manager app to rule out the possibility that there is a download that wasn’t finished. If that fails, a factory reset is necessary but that is not a guarantee.

I will continue my research on this issue an I will be contacting you via the email you used if ever I can find better explanation and appropriate remedies.

Galaxy S2 giving out ‘insert SIM card’ error

Problem: Dear Sir/Madam, I’m really having a strange issue with my Samsung Galaxy S II. My Samsung Galaxy S2 is having this problem., its like it doesn’t realise the SIM card is inserted. I didn’t do anything with regards dropping it or getting it wet, it worked, If i put it on, it says “No Service” .Now it says its on flight mode, whether the flight mode is on or not. If I try to access the “Mobile Network” settings it says “insert sim card to access network services”. I remember, i have done a software update on the phone three weeks ago, other than that, i have not done anything crazy with it. Phone worked fine since I bought it until yesterday… Everything else still does work fine (apart from battery seems a bit erratic now which it wasn’t before)… Very strange!!!

Solution: There are two possibilities here; first, it might be a SIM card problem and second, it’s a network issue. The best course of action to take is to remove the SIM card from the phone, wipe it with a dry, clean cloth, and then mount it back making sure it is in the right position. If the error message still pops up, call your service provider and ask for the status of the SIM card. You may need to pull it out of the phone again as the rep may need to get the SIM card number. I’m sure your service provider has many answers than I am when it comes to the status of the card, so make that call.

Galaxy S2 powers on but can’t boot up

Problem: My Galaxy S2 totally crashed when I try to turn it on. All it does is bring up the Samsung Galaxy words then it slowly flashes on off, on off can not shut it down without battery removal. I tried the factory reset get the menu said to factory reboot but all it does is flash. Any help would be appreciated.

Solution: I don’t know what happened to the phone before this problem started but try these…

  1. Remove the battery while the phone is on.
  2. Press and hold the power button for about 30 seconds while the battery is out.
  3. Place the battery back and attempt to turn it on.

If that doesn’t fix the problem, try booting the phone to safe mode. The purpose of this is to verify if the phone can still boot up successfully even if all third-party apps are disabled.

  1. Remove the battery from the phone.
  2. Re-insert the battery.
  3. Press and hold the Menu key.
  4. While holding the Menu key, turn on the device.
  5. When you see the lock screen, you can release the Menu key.
  6. ‘Safe mode’ displays in the lower-left corner.

Of course, if the phone boots up to safe mode, there is a big chance an app is causing the issue. Otherwise, there’s no other choice but to boot to recovery mode and try factory reset from there.

  1. Turn off the device.
  2. Press and hold both Volume Up and Volume Down keys at the same time.
  3. Press the Power key only until the phone vibrates once, then release only the Power key.
  4. Continue to hold the Volume up and Volume Down keys until the Android System Recovery screen appears.
  5. Press the Volume Down key to highlight wipe data / factory reset.
  6. Press the Power key to select.
  7. Press the Volume Down key to highlight Yes – Delete all user data.
  8. Press the Power key to select.
  9. Press the Power key to reboot.

However, if the phone can’t boot to recovery mode, it’s time you brought it to a technician and have it checked and restored.

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