,

How To Fix Common Verizon Galaxy Note 3 Problems and Errors

Galaxy Note 3 S Pen

This post is the first segment of our Verizon Galaxy Note 3 Problems series. The issues I addressed in this post came from our readers and are very common as you may encounter them sooner or later. There are only five of them that I cited so I’m sure I will publish the second part soon as there were hundreds of emails we received.

Before anything else, I just want to say that the solutions or fixes we provide are all recommendations or suggestions. You may or may not follow them if you think they are potentially destructive to your phone. Additionally, we always stay on the safer side of things; we don’t provide risky solutions. So, for those who are expecting some really complicated or “technical” procedures, sorry to disappoint you.

Lastly, we don’t intend to compete with Verizon when it comes to providing support to their customers. We do this because our readers contacted us and that means something to us. So, if you think you have problems with your phone that you can’t fix, shoot us an email at [email protected] or join our online communities on Facebook and Google+.

Gallery takes time to load

Q: Hi, I got my Samsung Galaxy Note 3 from Verizon and since I updated my phone I started having problems viewing my pictures. The stock Gallery app seems to load very slow, it’s never been like this before. Once Gallery opens up, viewing pictures seems normal but I have to wait for almost a minute before the app loads fully. And during that time, the phone seems to lag or freeze. I’m just a user and I don’t know everything about this phone so I’m kinda pissed when this happens because I have no one to turn to. Thanks God for you! I am expecting your response, please help me with my problem. — Linda

A: It’s not a really common problem but the good thing is it’s not also that complicated. For us to know what the real problem is, you need to troubleshoot it and narrow it down. If this problem happens whenever you are not connected to the internet (either via Wi-Fi or mobile data), it could be just a syncing problem. However, if it happens regardless whether you are connected or not, then there is a big possibility it’s an app issue. But either way, it can be solved.

Syncing Problem

To troubleshoot this issue, you need to stop syncing photos saved online like your Facebook albums, Twitter photos, Instagram, etc. If the problem is fixed, then it is confirmed it’s just a syncing problem and “unsyncing” your photos is actually just a temporary fix. If it happens more often, it means you have issues with your internet connectivity. Let me explain briefly why…

The Gallery needs to be constantly connected to the server where those photos are saved so it can render them whenever the user views them. When the connection is lost, the app will initiate “re-sync” and the phone is obliged to “reconnect” to the network. Now, if your connectivity is unstable, the supposed smooth syncing process will become stressful as the phone continues to reconnect and if it was set to automatically switch networks, the process will even become more complicated as it continues to scan for strong network. To solve this problem, fix your internet connectivity problem first.

Gallery App Problem

Now, if it’s not a syncing problem, then it must be an app problem. The immediate remedy would be to clear both the cache and data of the Gallery app. Don’t worry, your photos will never be touched as they are stored somewhere safe. The thumbnails you can see in the gallery are cropped pictures from the original.

  1. From any Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the General tab.
  4. Tap Application manager.
  5. Swipe left or right to display contents of the All tab.
  6. Scroll to and tap Gallery.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

If clearing of the cache and data won’t solve the problem, then there could be an issue with the firmware. You need to perform factory reset or if there is an available update, download and install it into your phone.

Cannot continue booting up

Q: Guys, I really, really need your help right now. My Galaxy Note 3 is my only phone but all of the sudden it just won’t continue to boot up; it is stuck on a black screen after the logo. I don’t know what caused this but it was just okay when I sleep last night but when I woke up it the screen was blank. So, I tried to reboot it normally and I was relieved to see the Note 3 logo on the screen but when the logo is gone, the phone just stays there. I thought I just have to wait but I already waited 2 hours and it was still on that screen, so I figured there must be a problem. I already tried rebooting it many times but the same thing happens every time. I’m using this phone for my job and I would do anything just to have it fixed asap. Please help me fix it. Thank you so much! — Lucy

A: Just like you, Lucy, I don’t know what caused this problem but I will help you troubleshoot. I understand you already tried rebooting it many times but I want you to try removing the battery. Once the battery has been pulled out, press and hold the Power button of the phone for 30 seconds to discharge it of stored electricity. Now, place the battery back and attempt to turn it on. If that doesn’t solve the problem, then try plugging the charger in and recharge your phone, then hit the power button again to turn it on. There’s always a possibility that the battery’s too weak to power the phone up. However, if the phone stays dead after doing those things, then it’s time you tried booting it up to Safe Mode.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the phone boots up to Safe Mode, it means one of your apps is messing with the device. You need to find that app then disabled or uninstall it. However, if you don’t know which one it is, backup your data and perform factory reset. Now, if the phone cannot boot even in Safe Mode, there’s no other choice but to do a master reset via the recovery mode:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

If all else fails, bring the phone to a technician and have it checked.

Cannot send/receive picture messages

Q: I’m not sure if you guys already addressed this kind of problem before but I will take my shot and email you anyway. My main problem is that ever since I bought this phone (Note 3) and use Verizon Wireless’ service, I have never sent or received picture messages. I got it in May and I just brought it in a Verizon store and they did something so it would work with their network. Other than this specific problem, I never have any issues with the phone. Picture messages is one common way to communicate in our family and I am the only one who couldn’t send a picture to other family members let along receive one from any of them. So, I really need you to help me figure what the problem really is. Thanks guys. — Carlos

A: Thank you for providing all necessary information about your issue. So, basically, this is not a Verizon phone; you purchased it from somewhere else then you just brought it in to be provisioned under Verizon network. Well, you might think there’s a problem with the phone but there isn’t. The problem you have now may be solved by simply editing the APN settings. However, you will need to call VZW’s hotline and ask for the APN for Android.

Picture messages or otherwise known as MMS messages use mobile data and you need to be connected to your provider’s network to be able to send/receive them. The APN is the data that ensures you are connected to Verizon’s MMS servers or network and you need to enable mobile data in your phone after you set the APN.

  1. From a home screen, select Apps icon (located in the lower right).
  2. From the Apps tab, select Settings.
  3. Select More settings.
  4. Select Mobile networks.
  5. Select Mobile data to enable it.

I don’t know what the correct APN settings for Verizon’s MMS service is so I urge you to call their tech support and ask for it. Then, you can have the representative walk you through editing the settings on your phone.

Phone has no power, not responding

Q: I have a Samsung Galaxy Note 3 and I am with Verizon. The phone is really good performance-wise but I was saddened when one day the device just broke down and won’t turn on. Good thing I kept my old flip phone so I still have phone service but my “smart” phone hasn’t been used for more than a week now since I have been so busy travelling and literally didn’t have time to sit down and call Verizon tech support. Yesterday I called them and they wanted me to bring the phone to the store, which is more than 20 miles from my home. I know it’s a necessary step but I just want to ask someone who may have some knowledge about the problem and that’s you. Can you figure it out what the problem is and how I could fix it? I will be waiting for your response for a couple of days and after that, I would go to Verizon store and have them check the phone. Thanks in advance. — Tony

A: While problems like this may seem complicated enough, they’re not as long as you know what caused them. However, in your case, it seems like we’ll have to do a lot of thing just to bring the phone back to life. The phone won’t power on, that’s clear enough. So, as long as we can bring the phone to turn on, the problem is solved, right? I will provide steps you have to follow below, I hope that at some point the phone would power on.

  1. Remove the battery and then hold the power key for 30 seconds. This will discharge all stored electricity in the capacitors.
  2. Insert the battery and turn the phone on. If the problem were caused by a glitch, then at this point the problem would be solved. Otherwise, continue with the other steps.
  3. Charge the phone for at least an hour to rule out the possibility that it is just a drained battery issue.
  4. Boot the phone to Safe mode. We don’t know as of yet if the problem is software- or hardware-related but booting to Safe Mode would give us an answer. If the phone could boot up successfully then the cause may have been a third-party app, otherwise, there is a big possibility it’s a hardware issue.
  5. Try booting to Recovery Mode. Even with bad firmware, the phone can still boot to recovery mode. If you can reach this far then there is a good chance the phone will be fixed because you can wipe the cache partition as well as perform factory reset while in this mode.

After all those steps and the phone still refuses to turn on, then the problem is more serious than we thought. So, you need to bring the phone in for check up.

How to reset Note 3 that has a black screen

Q: My phone was provided by Verizon and it’s a Samsung Galaxy Note 3. The screen is totally black but when someone calls or send messages, I can hear the notifications so I know the phone is on. My son said that his also acted like that before and factory reset fixed the problem. But in my case, how can I do the master reset when I can’t even see what’s on the screen? If there is a way to do that please tell me step by step so I could just follow it. Don’t worry about my data as I don’t have much; I just want my phone to start working again. By the way, I am a 60-year-old woman and I need my phone to communicate with my children and grandchildren. Don’t worry, I know a thing or two about technology as I was working as phone sales rep before. Thanks. — Elizabeth

A: I encountered this problem before and it was caused by a third-party app, specifically a game. I don’t have any idea what happened to the phone but if it’s on and the screen is black, the problem could be related to the graphics processor that’s messed up by an app or something. I will walk you through performing the master reset but I will provide you two ways:

The first procedure includes booting to Safe Mode. If the phone could boot normally, then it’s a third-party app that caused it. You may look and uninstall that app to fix this problem or proceed with factory reset while in that state. Here’ how you boot to Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

You may proceed with factory reset by going to Settings… the usual way. Or, you can follow this…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

I hope this helps.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.