As of this writing, we already published 18 parts of our Galaxy S4 Problems and Solution series. This post, however, goes to all Verizon Galaxy S4 owners who may have issues with their phone. These problems are common so you may encounter one of them any time.
Verizon has its own support and you can all the hotline anytime. However, if you don’t want to wait on the line for several minutes, then you’ve come to the right place. You can send us your problems via firstname.lastname@example.org. I can assure you we read every email we receive and we will do our best to provide as much support as possible through posts like this.
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#1. Verizon Galaxy S4 won’t turn on
Q: I’ve been one of your avid readers as I enjoy reading the list of problems you guys solve. I, too, have encountered problem with my Galaxy S4, it just wouldn’t turn on. I was using it the other day and it suddenly shut itself down. When I attempted to turn it back on, I can’t, it just wouldn’t respond. I plugged the charger in but still the same. I could really use an input from you guys. I’m with Verizon and the rep didn’t know what to do either. — Muriel
A: The cause of the problem may either be the phone’s software or hardware. I understand you already attempted to charge the phone to no avail but I urge you to do it again and this time, try to wiggle the cable a bit just to see if it charges. If not, please find a different charger and try that. If the phone still won’t charge, there is already a possibility that it’s the battery or the USB charging port that has issues. If you have access to a different battery, then I suggest you try that one, otherwise, bring the phone to a technician and have it checked.
What I said in the previous paragraph is for hardware. We still haven’t ruled out the possibility that it’s just a software glitch. So, try these steps:
- Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
- When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
If you were able to bring the phone up to the recovery screen, consider your problem solved–it’s just a glitch. Wipe the cache partition from there and that should do it.
#2. Verizon Galaxy S4 Android process stopped
Q: I just got my new Galaxy S4 smartphone and it’s my first Android phone; it’s a total upgrade from my flip phone. My mother actually gave me this during my birthday and she paid for it at a high price plus monthly plan. The problem is there’s an error that keeps bugging me. It says, “Unfortunately, android.process.acore has stopped.” I don’t know how to get rid of that error message. There was also another error message that comes up randomly. And by the way, the phone was from Verizon.
A: If you were getting this error message, then you should also be getting “Unfortunately, Contacts has stopped” error, although it doesn’t happen every time you get the first one. Apparently, it has something to do with the Contacts app. At this point, try to backup all your contacts. You may want to export them to your SD card so you can restore them later on.
Once you’ve already made a backup of your contacts, follow these steps:
- From the Home screen tap the Menu key.
- Choose Settings, and the tap More.
- Now tap Applications.
- Under applications swipe over to ALL.
- Scroll down until you get to Contacts.
- Once in there, choose Clear Data.
Do the same for Contacts Storage. But be advised that you will lose all contacts saved locally when you clear Contacts Storage data that’s why I asked you to make a backup earlier.
#3. Verizon Galaxy S4 turns mobile data automatically
Q: Hi guys, I have a weird problem; my phone, a Galaxy S4 from Verizon automatically turns on mobile data. How can I stop this? I didn’t subscribe for an unlimited data plan because I have Wi-Fi at home. So, I barely use mobile data. However, it seems that everyday when I leave for work, my phone automatically turns on mobile. I’m thinking perhaps this is my carrier’s way of making me consume my data. Any suggestion would surely be appreciated guys. — Marlon
A: There’s no problem with the phone, I’m sure of that. You said that mobile data will only be enabled when you go to work, which means you’re out of range of your Wi-Fi network. The phone was set to automatically switch networks. If you want to confirm this, don’t turn the mobile data off and you’ll see that when you arrive home, it will automatically connect to your Wi-Fi network. To fix this go to Settings > Wi-Fi > tap the Menu key > Settings > choose Advanced > turn off Auto network switch. That’ll do it.
#4. Verizon Galaxy S4 Google Voice issue
Q: My phone is more than a year old now and I never had problems with it until the recent update. It started to be come sluggish and errors keeps popping up here and there I didn’t know what to do but factory reset. So, all those issues were fixed except for one–the microphone icon on the left side of the space bar is gone. I mean in the keyboard, there is a mic icon there that when you touch it, you can give your commands vocally. It’s gone. How can I bring it back? My phone is Galaxy S4 and it’s under VZW.
A: The recent update and factory reset may have hidden the Google Voice icon from the keyboard. But don’t worry, you can actually have it back. Just follow these steps:
- From the Home screen, tap the Menu key.
- Choose Settings.
- Tap on My device tab.
- Scroll down a bit to Language and input and tap on it.
- Look for Google voice typing. There’s a checkbox beside it, make sure that is checked.
- The Microphone icon (Google Voice) should now be displayed on the keyboard.
#5. Disable 4G on Verizon Galaxy S4
Q: I am not a tech person and I just got my first smartphone, it’s a Galaxy S4. My phone is capable of 4G but I don’t need that firstly because my data plan is limited and secondly because my phone heats up too much that it could almost burn my hand. I don’t know how to disable 4G and just use 3G. I used to use 3G but someone in my family circle throttled my phone to super speed. So, if you could provide me a solution, that would be awesome.
A: No problem, it’s easy to turn 4G off on your phone. Just follow steps below:
- From the home screen, tap the Menu key.
- Scroll to and tap Settings.
- Tap More networks.
- Tap Mobile networks.
- Tap Network mode.
- Tap CDMA for 3G access only.
- Tap OK to apply the new setting and the phone will restart.
Now, 4G is already disabled.
#6. Verizon Galaxy S4 hidden some pictures in Gallery
Q: I don’t know if you guys are familiar with this problem but some of my pictures were hidden somewhere in the Gallery and I cannot find them even if I checked the option Show hidden files. I’m sure there were still a lot of pictures hidden so if you have a solution to this problem, let me know. My phone is Galaxy S4 from Verizon. Hoping to get a response from you.
A: Basically, the option Show hidden files in the Gallery app should do the job. However, there are instances when glitches happen and this is one of them. Hidden files are actually saved in a specific directory, and in Galaxy S4’s case the directory name is ‘.hide’ and inside that folder is another directory named ‘Island’. Here’s how you recovery those hidden pictures:
- Launch the My Files app.
- Once open, tap the Menu key and choose Settings.
- Make the option Show hidden files is checked.
- Tap the Back key, and then touch All files.
- Now choose Device storage.
- You may scroll down now and look for the ‘.hide’ folder. Once found, tap to open it, and then tap the folder named ‘Island’. That’s where you can find pictures that remain hidden.
- You may copy them to a separate folder to become visible.
#7. Remove Facebook photos from Verizon Galaxy S4
Q: Good day to you all! I just have a quick question for you guys; how can I remove Facebook photo albums from the Gallery. I’ve already tried doing what I think could delete them but to no avail. I’m sure this issue is very easy for you to solve so please share your wisdom with me because I’m at my wits end here. And oh, the phone is a Galaxy S4 with VZW plan. Thanks guys.
A: Facebook photos are saved in a remote server but once synced with your phone, they will be downloaded, or at least, the Gallery app will cache thumbnails so they will be displayed alongside photos that were saved locally. The worse thing is, even if you delete those thumbnails and sync was still on, those photos will keep coming back. So, the easy way to get rid of them is to turn off sync first, and then delete them. Here’s how…
- Launch the Gallery app.
- Tap the Menu key and choose Settings.
- Scroll to Accounts section and tap your Facebook account.
- Uncheck Sync Gallery.
- To permanently remove those photos, just remove your Facebook account.
- If you can still see the thumbnails, clear the cache and data of the Gallery app.
#8. Verizon Galaxy S4 anti-shake option greyed out
Q: I know you guys are familiar with Galaxy S4’s anti-shake feature in the Camera app. Mine is greyed out; I can neither turn it on or off. Can you guys explain to me the cause of this problem and is there a way to fix this? I tried calling Verizon’s hotline but the agent didn’t have a single clue what I’m saying, you know what I mean? She wanted me to do hard reset, which is stupid I think. So can you help me with this? Hoping to get a response from you.
A: No, there’s no problem with the phone it’s just a matter of turning off a specific feature to enable anti shake. In Galaxy S4, there are two conflicting features (I don’t know if “conflicting” is the right term) that when the other one is enabled, the other should be disabled. I’m talking about Auto night detection feature and the anti shake. So, in your case, since anti shake was greyed, it means Auto night detection was enabled. Disable the other feature and you can use the other. Here’s how…
- Open Camera.
- Tap the Menu key to pull up options screen.
- Choose Settings.
- Look under the Camera tab, you should see Auto night detection. Turn that option off.
- Anti shake should be enabled at this point.
I hope this helps.
#9. Verizon Galaxy S4 doesn’t have capture option
Q: I am a photo enthusiast but instead of getting still pictures, I often record a video and just use the capture option while playing it. The recent update may have messed my phone up because I cannot find the capture button anywhere on the screen when I play any video. I understand that I could just take a screenshot by swiping my palm across the screen but that doesn’t work well against timing. I hope you guys can provide a solution to this problem. Thanks in advance. — Miggy
A: I heard that in some Galaxy S4 models, the capture button is hidden by default and this could be your case. While you have already set the phone up before to show the Capture icon while playing videos, the recent update may have reset the video player back to its original settings. But don’t worry, you can show the icon again by following the steps below:
- Launch the Video Player.
- Tap on the video you want to take screenshots from.
- Tap the Menu key and choose Settings.
- There is an option that says Capture, tick the checkbox next to it.
- Now close the options window and the Capture icon should now be showing on the screen.
#10. Verizon Galaxy S4 has robotic sound in Google Maps
Q: Hi, I have a weird problem, the Google Maps voice is kind of distorted to the point that is sounds robotic. I have searched the internet for solutions and I tried almost everything but to no avail. I rebooted the phone countless times already it still has the same problem. If ever you have any idea how to fix this issue, please let me know.
A: If you currently are using the default Samsung engine, please try using the Google engine for English (either U.S. or U.K.). You can do this by following these steps:
- From the Home screen, tap the Menu key.
- Tap Settings and then My Device.
- Tap Accessibility.
- Under the Vision section, find Text-to-speech option and set it to whatever you want.
- Go back to Settings, then More tab.
- Tap Application Manager and swipe to All tab.
- Find Maps and tap on it.
- Tap Force Close button.
- Launch Maps from the app drawer and you now have a different, non-robotic and much better voice.
I hope this helps.
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