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Fixing Common Samsung Galaxy S4 Problems and Errors [Part 22]

Welcome to another part in our series of troubleshooting articles related to the Samsung Galaxy S4. This is the 22nd part and in this post we will be dealing with 5 issues our readers are facing with their device. Some of the problems we will tackle are common such as Wi-Fi disconnections to freezing devices. Other problems are quite unique such as the S4 that has no output signal when connected to the HDTV to the screen zooming when clicked. If you have problems with your device you can check our previous 21 posts and see if a solution has already been presented.

Galaxy S4

[Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6] [Part 7] [Part 8] [Part 9] [Part 10] [Part 11] [Part 12] [Part 13] [Part 14] [Part 15] [Part 16] [Part 17] [Part 18] [Part 19] [Part 20] [Part 21]

You can also send us an email at [email protected] for any concerns related to Android devices if any of the solutions in our previous posts doesn’t work in your case. You can also reach us through our Facebook and Google+ pages.

Galaxy S4 HDTV Adapter Not Working

Problem: Hello, Thank you for a very helpful troubleshoot guide. I suspect the problem I am experiencing is related to item #2 on you webpage:

#2. Check for DRM-protected content. If you have a movie that plays just fine on your phone  but not on your HDTV, verify if you’re not sharing a content protected with Digital Rights Management copy protection. If this was the issue, you cannot really do something about it. There are some developers, however, who will tell you how to share DRM-protected contents to other devices but we will not provide such contents. Please use Google to find those tutorials, there are a lot of them.

Would I see some content however? On the TV it says No Signal. I’ve verified the port is working and that I’m plugged into the port I’ve selected by the remote. Thank you for you ongoing help.

Solution: Once you connect your Galaxy S4 to your HDTV you should be able to see the content of your display, which isn’t even DRM-protected, on the big screen. Since you are getting a “No Signal” error then it means that the signal coming from the S4 isn’t reaching your TV. You mentioned that you have checked the HDMI port on your TV and that it works fine. This allows us to isolate the problem to either the cables used or the phone itself.

Try using your MHL adapter on a different phone and see if it works. You can also try using a different MHL adapter on your S4 and check if it works normally. Remember, you must use an MHL 2.0 adapter for your S4. While the S4 uses the MHL 2.0 standard which means that it doesn’t require an external power source instead it can draw power from the phone itself it is recommended in this scenario to connect an external power source. Try to use a microUSB wall charger or simply plug in the USB cable to your laptop.

The issue could also be in the HDMI cable used. Try using a different HDMI cable and see if that helps.

Galaxy S4 Gallery Freezes

Problem: Hi. My S4 Gallery freezes when I enter it, trying to delete photos. Now my camera also doesn’t respond and freezes. I am currently trying to “clear cache”, but it is stuck on “computing”. It’s also having problems uninstalling apps, etc.

Solution: There are various reasons why this is happening but most probably it has something to do with the external microSD card you are using. What needs to be done first is for you to safely remove the microSD.

  • From the home screen, tap the Menu key.
  • Tap Settings.
  • Scroll to and tap Storage.
  • Scroll to and tap Unmount SD card.
  • Tap OK.
  • Remove the SD card.

The next step is to do a soft reset on your device.

  • Turn your phone off.
  • Remove the battery. After 30 seconds, reinsert the battery.
  • Turn your phone back on

Now try accessing your Gallery and see if it responds normally. You may also want to clear the cache of the app to improve its performance.

If the problem doesn’t happen anymore then it might be a good idea to format your microSD or get a new one. If you have data stored in your current microSD you can simply connect it to your laptop and make a backup. Next, format it using the FAT32 file system then inset it back to your S4 and see if your Gallery still freezes, if it does then the microSD might be faulty which means you will need to replace it.

Galaxy S4 Wi-Fi Keeps Disconnecting

Problem: I have Samsung s4 and it’s have Android kitkat 4.4.2  I updated it before 1 month and there isn’t any problem before yesterday that wifi keeps disconnecting and reconnecting to the Internet when I using playstore or the default apps . How can I fix that?

Solution: When your S4 disconnects from a Wi-Fi router it could mean that the signal might be low and your device is looking from the strongest signal. This can be changed from its settings. Go in settings > Wi-fi > hit the Settings button again > Advanced > and turn OFF Auto Network switch. Once auto network switch is off your phone will stay connected to your router.

If that didn’t work then you may want to experiment with your router settings. If your router sends out a mixed B, G, N signal then try changing it to send out only in either B, G, or N. This may provide a more stable connection for your S4.

Galaxy S4 Screen Zooms When Clicked

Problem: I have problem with my screen of galaxy samsung s4 i1905, if click the screen (minimum) in 3 (three) times rapidly it will zooming the screen (I know it first time when unlocking sim card and using the calculator). It so disturbing cz I cant playing the action/shooting games.

Solution: I’m assuming that this zooming issue occurs whenever you use any app. This isn’t the normal behavior of the device and may be a caused by a software or hardware issue. The easiest part to check on your end is the software side.

First reboot your device in safe mode to see if any app that you have installed is causing this problem.

  • Power the phone off.
  • Once the phone is off and all lights are emitting, press and hold the Power button to turn the S4 back on.
  • When the Galaxy S4 logo appears on the screen, press and hold the Volume Down button.
  • Continue to hold the Volume Down button until the phone completely boots. You will see the words “Safe Mode” appear in the lower left corner of the screen if you performed the steps properly.

Once in safe mode see if the zooming issue still occurs. If it doesn’t then you might have installed an app recently that is causing this. Try uninstalling any third-party apps that you have installed until the issue disappears.

If during safe mode the problem still occurs then you may need to perform a factory reset on your device. Before performing this procedure please backup all of your important data first as your device will be restored back to its original setting.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device.

After performing this procedure and the problem still exists then this could already be a hardware issue. In this case you will need to bring your device to an authorized service center as the display may already be faulty.

Galaxy S4 Does Not Receive SMS From One Number

Problem: Hi just wondering if you can tell me why my phone receives sms from all people on my contact list except my husbands number. I stopped getting his messages two weeks ago yet all others come through. He had an iphone 5c so not sure if he did something but want to check mine first. I have no numbers saved in spam. I have nothing in blocked and that feature is off. I have checked everything. Even got a new replacement sim and turned phone off and on again. Do you hv any suggestions.

Solution: Have you tried checking your husband’s number in your Contact list and see if it has been accidentally been rejected?

  • Go to ‘Contacts’
  • Find your friends details
  • Tap the menu button
  • You’ll see an option near the bottom to ‘Remove from reject list’

Have you recently switched to the S4 from an iPhone? If so then the text messages sent by your husband may be sent out as iMessages and since the Android platform is not using iMessages you are not receiving any of his SMS. To resolve this you will need to turn off your iMessage first by inserting your SIM back to an iPhone.

  • Launch Settings from the Home screen of your iPhone.
  • Scroll down and tap on Messages.
  • At the top, turn iMessage to Off.
  • Go to the Messages app and send some messages to people you know have iPhones to make sure they can message you back. You want green messages bubbles for everything.

One last step that you can do is to perform a factory reset on your device which brings it back to its initial condition. You will have to make a backup of all your important data first before performing the procedure.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key to highlight ‘delete all user data.’
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to turn the restart the device