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How To Fix Various Samsung Galaxy Note User Problems

What’s up guys? In this post we will be tackling several problems that our readers are experiencing regarding their Samsung Galaxy Note device. This is a compilation of emails sent to us regarding the Galaxy Note and covers the Note 10.1, Note 2, and Note 3. As much as possible we try to provide the best solution possible but since we really don’t have access to your device and have limited information regarding it based on the emails sent sometimes our solutions given are general in nature.

Galaxy note 2

If you have issues with your Samsung Galaxy Note device or any other Android device that you can’t seem to solve maybe we can help you with that. Just send us an email at [email protected] describing the nature of your concern. It helps if you provide lots of details such as the model of the device, its operating system, or when the problem started just to name a few. The more details you provide the more information we can work with which usually makes the troubleshooting process more accurate.

You may also reach us at our Facebook and Google+ page. Feel free to follow us on both social networks to get the latest news as well as troubleshooting steps on everything related to the Android platform.

Galaxy Note 10.1 Download Issues

Problem: I’ve had the tablet for a year, but for the last several months I am unable to download anything (photos, documents) from an email. I get the note “staring download”, then nothing else happens. When I try to download something from the internet, I get the message “internet stopped working”. I can take lovely photos with my tablet, but am unable to share them with anyone … I can’t send photos or videos by email. Is there a simple solution to the above? Thanks for your help.

Solution: What you need to do first is reboot your device by simply turning it off then on again. We want to refresh your device and this usually solves most problems. Now check and see if you can surf the web by opening up a browser and going to “” for example. If you can access the website then that means your device has Internet connectivity and its settings are correct. In this case the issue may be caused by a certain app installed in your device. To check on this simply boot it in safe mode.

  • Make sure your device is turned off.
  • Press the Power key to boot up your device.
  • After the start-up animation begins to display, press and hold the Volume down key until the Lock screen displays.
  • When the Lock screen is displayed, Safe mode is displayed in the lower-left corner of the screen. To boot your device into Normal mode again, turn your device off and then power it back on normally.

Once in Safe Mode try to share your photos or download email attachments. If it works then you might want to uninstall the recent third-party apps that you have on your device.

If however you can’t access any website then try checking your Wi-Fi settings and see if they are correct. If you are connecting through your mobile carrier then check on the APN settings of your device and see if it is the right one.

Galaxy Note 10.1 Proxy Server Issues

Problem: Hi, I purchased a Samsung Galaxy Note 10.1 2014 edition tablet last November. Since that time, I have had issues with Web browsing.  I have taken it back to the store and even tried researching online for a solution but I have been unable to find one. The error message that I receive is “unable to connect to the proxy server”. I am able to view 1-2 websites and then I receive this message. I uninstalled Kaspersky Internet Security but I am still having the problem. I would greatly appreciate any help that you could offer. Thanks.

Solution: Are you using a proxy server for your connection? Which browser are you using? Does this issue also happen when trying to use apps such as Facebook or Twitter? What we need to do is refresh your connection. Turn off your device and then turn it on again. If you are connected to your home Wi-Fi network turn off your router then turn it on again. Check and see if you can browse the web normally. If the issue still exists then you might want to try to try to disable your proxy server.

  • Open your Wi-Fi settings
  • Find what AP (access point) you`re searching for
  • “Modify the network” and “Configure AP Settings.”
  • Select “Show Advanced Options”
  • Select “None from the drop down list of proxy options.

You also mentioned that you previously had the Kaspersky Internet Security installed on your device. A lot of users have reported that it automatically changes the Wi-Fi setting of an Android device by making it pass through a proxy server for a more secure online experience. This might be what is happening right now.

Galaxy Note 2 Keeps Lighting Up

Problem: My Galaxy Note 2 keeps lighting up, I’ve went to settings to motion and to quickly glance no box’s are checked, motion is off, ever since. the kitkat update my phone has been doing this and my carrier at&t has no clue as to what’s causing it,could my phone have a virus?

Solution: I doubt it’s a virus since it needs to be stealthy so it can infect a device longer. If it is made to make a device light up then it will be discovered immediately. There’s a big probability that certain apps in your device is causing this. Try booting your Note 2 in Safe mode to check on this.

  • Turn off the Galaxy Note 2 by pressing the Power button (positioned in the right edge of the device). Tap Power Off from the choices that will appear followed by OK.
  • Once the device successfully shuts down, press the Power button again, but this time, keep your finger pressed on it together with the Volume Down button.
  • Let go of the Power button when you see the Samsung Galaxy Note II logo but do not let go of the Volume Down key yet.
  • After that, you will see a status message telling you that your Galaxy Note 2 is now in Safe Mode. Let go of the Volume Down key and tap the OK button.

In Safe mode check and see if the problem still occurs. If it doesn’t then you may have to uninstall your third-party apps to get to the root of the issue.

If in Safe mode you are still experiencing the issue then you might want to do a factory reset on your device. Make sure to backup all of your important data first before doing the procedure.

  • Turn your phone off.
  • With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  • Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  • Scroll down to Yes, Delete User Data and select it.
  • Back on the first screen, scroll down to Wipe Cache Partition and select it.
  • Your factory reset is now complete.
  • Go to Reboot System Now to restart the phone.

Galaxy Note 3 Display Turns Off During Call

Problem: Hello! I am a thankful for your guide of fixes for this device. This a great phone and have not experienced any issues but one in particular that I just can’t seem to find in your list. I am using att version of the note 3, no root just stock everything. I have a screen protector that’s made by skinomi, the problem is when I get a phone call it automatically turns the screen off as if it is near my face but not. I have to manually turn the screen on and off while taking a call to interact. I have tried the troubleshoot by dialing certain digits and the reading shows that the proximity sensor is always showing that something is in front of the phone..  Is this a manufacturing issue? Is there a fix? App fix? Thanks in advance..  Oh BTW I have gone to settings and checked and unchecked the area concerning the proximity sensor.. Thanks so much.

Solution: When did this problem occur? Did it start just after you applied the screen protector? If so then it must be the cause since the proximity sensor can detect it and will turn off the display once a call gets in. Before removing your screen protector though try to check first if it is an app that is causing this problem by booting your device in safe mode.

To start your Note 3 in Safe Mode

  • Turn off the device.
  • Press and hold the Power/Lock key for one or two seconds to turn on the device.
  • When the Samsung logo displays, press and hold the Volume down key until the lock screen displays.
  • When the lock screen displays, Safe mode shows in the lower-left corner of the screen.
  • It may be necessary to restart your device by removing and reinserting the battery, followed by pressing and holding the Power/Lock key to turn on the device.

Once in Safe mode have your device receive a call and see if the display still turns off. If not then an app is causing this behavior in which case you will need to uninstall it.

Galaxy Note 2 Google Play Store Won’t Open

Problem: Gentlemen, Thank you so much for your continued advice on all things pertaining to my Samsung Galaxy Note 2! Yesterday I installed the latest version of Kit Kat on my Note 2 which I have with Verizon as my carrier. Today I noticed that the Google Play Store would not open when I tried to look for a new app which had been recommended for me. My wifi connections are fine and all of my other apps (news, sports etc.,) load quickly and with no problems. Have there been any other issues with the Play Store app not opening since the latest upgrade? Thanks in advance for any assistance you might provide

Solution: For this issue you may need to clear the cache and data of the Google Play app.

  • From the home screen, tap the Apps icon.
  • Tap Settings.
  • On the More tab, tap Application manager.
  • Tap the All tab, if All is not displayed, swipe left on the screen.
  • Scroll to and tap Google Play Store
  • Tap Clear cache.
  • Tap Clear data.

Go back to your homescreen then try to access the Google Play Store. There’s a big chance you will be able to access it right now.

Galaxy Note 2 Issues After AT&T Update

Problem: After I did the update from AT& T #1 my battery dies b4 noon time. #2  I can no longer write a note on the front of a photo that I have taken, the phone no  longer gives me that option in the drop down menu. #3 the pgone takes longer to go from page to page or app to app and also upon hitting home button it takes seconds to open where as b4 it was instantly. Thank you in advance.

Solution: It seems you are facing multiple issues after updating your device. What you need to do first is to perform a factory reset as most users who have updated their devices claim that most issues they have experienced seem to have disappeared after performing a factory reset. You will need to make a backup of all your important data first before starting the procedure.

  • Turn your phone off.
  • With the phone off, press and hold the Volume Up key and the Home key, then press and hold the Power key. You’ll see the Android recovery screen.
  • Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
  • Scroll down to Yes, Delete User Data and select it.
  • Back on the first screen, scroll down to Wipe Cache Partition and select it.
  • Your factory reset is now complete.
  • Go to Reboot System Now to restart the phone.

Galaxy Note 2 Email Issues

Problem: Hi Droid Guy, I have a Samsung Galaxy Note II through At&T, up until recently I have had no problems with it, but now i’m having a problem with email ( yahoo & gmail ) the problem is it keeps reloading deleted emails, anywhere from a couple of days to a month or more, I’ve tried checking the email settings but can’t figure it out. Can you please help?

Solution: Are you accessing your emails using the stock Android app? Account Setup options then “Delete message from server” from “Never” to “When I delete from Inbox”. This will delete your messages from the server too. If the problem still exists then remove your email accounts from your device then re-add them.

Galaxy Note 2 Rebooting Problem

Problem: My Samsung note 2 model GT-N7100 Android version 4.1.1, today after I force close my phone due to downloading apps lagging, after reopen my phone, it keep rebooting itself once I turn on wifi and connect to wifi. After i closed wifi and use phone dataplan, phone function normal. Any solution regarding that? Thanks in advanced.

Solution: A lot of owners of the Note 2 who have experienced the same problem say that booting the device into recovery and clearing its cache does the trick. By clearing the cache of your device you get rid of old unwanted files that may be interfering with the operation of your device.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When ‘GALAXY Note II’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select and wipe the cache.
  • With ‘reboot system now’ highlighted, press the Power key to restart the device.

Galaxy Note 2 Blank Display

Problem: Hi droid guy, I need your advice to fix my samsung note 2 with blank screen (white color). My mobile was fine until this morning. When i try to unlock my samsung note 2 with gesture swipe, it was freezing and I turned off the mobile and turn it on again. When I turned it on again, the screen with the title ” Samsung Note 2 – Nt7105″ was freezing. and I tried to turn it off and pull out the battery and leave it for couple minutes. when I put in the battery, my samsung note 2 screen went blank (white color) and freezing eventhough I charged it with the charger I tried to hard reset for my samsung note 2, but when i tried to push together the button home, volume and on/off to get the factory setting, it didn’t come up, only the blank white screen and freezing. Is it because of the battery problem? or the hardware inside samsung note 2? your help will much appreciated.

Solution: Do you have an SD card in your device? Try taking it out then reboot your device. Usually when an SD card gets corrupted this sort of thing happens. If the issue still exists then the problem may be caused by the software of your phone. Are you still using the stock firmware for your device or are you running a custom firmware? If you are using a custom firmware it may have gotten corrupt in which case you will need to reflash your device.

Galaxy Note 3 Plays Music By Itself

Problem: I have a Samsung Note 3 on TMOBILE network. My phone plays a song “over the horizon”  by itself. I think the song came preloaded on the phone. The phone does this even when I have my phone on vibrate. I think it my be an app I downloaded  with some tracking virus,  but if it is how do I tell which one is responsible and remove it.

Solution: What you need to do first is a soft reset to clear out the temporary memory on your device and clear out the reserved power. To do this take out the battery of your device and press and hold the power button for at least 10 seconds. Now insert the battery and turn on your device and see if the issue still exists.

If you are still experiencing the problem then you can check if an app is causing this by booting your device in Safe mode.

  • Turn off your phone.
  • Press and hold the Power button to boot up the phone.
  • Now, keep tapping the left Menu key continuously until you see the Lock screen.
  • That’s it. Now, you should see the Safe Mode label in the lower-left corner of the screen.

If your device does not play the music anymore then a third party app may be causing this.  Unfortunately this is going to be hard to pinpoint so you will need to manually uninstall your apps to see which one is causing the issue.

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