,

How To Fix T-Mobile Galaxy Note 3 Problems and Errors

t-mobile-galaxy-note-3

We have received a lot of emails from Samsung Galaxy Note 3 owners under the umbrella of T-Mobile. Those emails are the reason why I decided to write this post. While many of the problems here could happen to generic Note 3 units, this post is an acknowledgement to efforts exerted by our readers in describing their problems.

Make no mistake guys, we are serious in providing to support to Android users especially to our readers. That is why we dedicated one email that caters all questions and problems. So, if you have concerns with your phone, do not hesitate to email us at [email protected] But please know that if you emailed us, you give us the right to respond or to email you back regarding your issues.

Now, for problems and solutions, here they are.

#1. Gmail and Google Play Services keep crashing

Q: Hello guys, I need enlightenment on my problem. I have a Samsung Galaxy Note 3 and I am on T-Mobile’s network. Just recently, the Gmail app is crashing and it would take about 5 seconds or so before I can use my phone. However, after that another error message pops up saying Google Play Services stopped working. I don’t know what the cause of the problem was but I think the recent update contributed to it. I need your help guys, please advice. — Nathalie

A: Basically, the problem is with pre-installed apps and services unless, of course, third-party apps contributed to the crashing of the Gmail app and Play services. But the immediate remedy for this issue is to clear the cache and data of both the Gmail app and Google Play Service. You need to go to Settings, then Application Manager to find them.

If clearing the cache and data won’t fix the problem, try uninstalling updates of the Google Play Store via application manager. I have seen this problem before and clearing updates of the Play Store app would solve it, so I want you to try that.

In case the second procedure fails, try booting to the recovery mode and wipe cache partition.

The procedure basically clears cache of apps but in a larger scale. It empties the directory or partition where majority of apps’ caches are stored. Doing this will force the phone to cache newer sets of data and that might just fix the problem.

Now, I know the ultimate fix to this problem is factory reset but the reason why I had you do those things is exhaust all possible solutions just to save you from the hassle of backing up every single bit of data on your phone. I hope this helps.

#2. There’s static on the line, voice crackles

Q: I am a TMO customer and I own a Galaxy Note 3. I bought the phone last week but it’s just today that I used it for call. I noticed that when I’m on the line talking with someone, there’s a static sound and more often the voice of the person I’m calling crackles. Please suggest how I can fix this. The phone is just a week old and not overused; no liquid damage, no physical dent and I’m sure it hasn’t fell. What should I do?

A: There are only two possibilities here, either it’s a network issue or there is a problem with the phone. The best course of action is to call your service provider or carrier and inquire about the status of the network in your area or the quality of service. But you know, no service provider would say their service sucks or problematic or something like that, so you might want to do your own research. If you know someone who is stuck with the same service as you, ask them if they’re experiencing the same problem. If not, then it is possible there’s a problem with the phone.

Your phone is quite new so calling your service provider and have the rep troubleshoot the problem. If the issue can’t be fixed, then the company is obliged to replace it with a new one. Look, there’s no point in troubleshooting a phone as new as yours. I’m pretty sure you don’t want to use a defective phone.

#3. Phone’s screen is black but still working

Q: I’m not sure what happened to the device but the screen suddenly went dead, just the screen. I can see a blue light on the upper left part of the phone and I can still hear the start up tone of T-Mobile. There are also light vibrations. Another thing I noticed is that the upper part of the phone becomes hot. Is this normal? I know the black screen isn’t normal so I need your help to fix this. — Melody

A: Just like you, I don’t know what the problem with the phone is. So, I want you to perform a rather general troubleshooting procedure–wiping cache partition. That is if the phone can still boot to recovery but it’s worth a try.

  1. Turn off the device completely. You may have to remove the battery first and wait a minute before putting it back on.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

If you can boot to recovery mode, consider the problem fixed. Remember, the main problem is to bring the screen back to life. If the phone can boot to recovery mode, then there’s no problem with the hardware. Otherwise, you need to bring the phone to a technician and have it checked.

#4. New phone is not charging

Q: My Samsung Galaxy Note 3 is pretty new but it’s not charging anymore. I use the original charger and battery and I never used any other chargers so it’s a bummer that a new phone like this won’t charge just a after a few charging sessions. The phone is barely a month with me and I can’t believe I will experience a problem this serious after just a few weeks of use. Any suggestions from you would surely be appreciated. Please guide me what to do to fix this. Thank you!

A: What you need to do is to determine which accessory or hardware has problems. Before you actually do that, open the back cover of the phone and remove the battery. Wait for a minute before placing it back in and while waiting for the time, press and hold the power button. This will discharge electricity stored in capacitors and other electronic components inside the phone.

Now place the battery back in and if possible, turn the phone on. Plug the charger in to see if the usual charging icon shows. If not, then connect the phone to a computer or a laptop (I would prefer a desktop computer as it has higher amperage). If there isn’t any charging icon yet, it is possible that there’s a problem with the cable. If you have access to another charger or cable or if you want to buy one, that would be better. But there’s no guarantee at this point. If you don’t want to risk, then at this point, bring the phone to a technician and have it checked thoroughly.

With a new charger in hand and the phone still refuses to charge, it could be a battery issue. So, the solution would be to buy a new battery, but not a guarantee, too. Lastly, if it’s not the battery, then it should be the USB charging port.

Again, if you don’t want to spend money buying either a new charger or battery pack, bring the phone to a technician. At least, he has spare chargers, cables, and batteries to try. I’m sure T-Mobile’s techs are happy to help you out sort what the problem is.

#5. Cannot send / receive MMS messages

Q: My phone, which is a Galaxy Note 3 from T-Mobile, has an issue sending MMS messages and I think there’s a problem with the reception as well because ever since this problem started, I never received MMS from people who often send picture messages to me. What happens is that, when I try to send an MMS, the message gets deleted from the thread immediately as if I never sent them. Please help me resolve this issue. Thank you!

A: First of all, I think this is an issue with the network so I want you to call your service provider and tell them what’s happening with your phone. They may fix the problem from their end over the air. However, if they said there’s no problem with either the network or your account, then ask for correct APN settings for MMS. Have the rep walk you through checking and editing settings on your phone. That might just solve your problem.

#6. Text messages didn’t arrive, can’t send one either

Q: Since 5 days ago, I wasn’t able to receive any text messages on my Note 3. I often get a lot of messages daily from people sending greetings. I thought that it was a temporary issue with the network so I let it be. However, after almost a week now, I don’t think it’s a temporary issue. Have you guys heard of this kind of issue before? What would you do if you were me with this problem?

A: As long as you’re certain you didn’t do anything to mess up the phone’s settings, then I think it’s more of a network issue than hardware. There’s also a big possibility that it’s a SIM card problem; it may need replacement. Please call T-Mobile and tell them about this problem. Please understand that network issues are beyond our control.

#7. Phone hangs, freezes when using many apps

Q: Hi guys, I know that the Note 3 is a very powerful device and it could run everything installed in it. My phone, however, seems to lag and freeze when I launch about 4 to 5 apps. But among the apps using are Facebook, Twitter and other light apps. Of course, some pre-installed apps are already running in the background but I am pretty sure these apps cannot affect the phone’s performance even if they run altogether. I am not a techie person so please help me how to fix this without doing factory reset. Thanks a lot guys. It’s a pretty good service you provide us.

A: I understand why you don’t want to do the master reset but you should expect that if all procedures fail, it is the only option left for us to do to fix this. So, the first thing we need to do is to narrow down the problem; let’s try to find out if one of the third-party apps is causing this or not. You need to boot to safe mode for that:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

If the phone won’t hang or freeze in safe mode, it is obviously one of the third-party apps that causes all the troubles. You need to find the culprit and either disable or uninstall it. However, if the phone still has problems even in that state, you need to wipe the cache partition. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

#8. Clearing multi-window cache and data

Q: Hello droid guy, I noticed that the multi-window on my Note 3 is often freezing. I know I need to clear its cache and data to bring it back to normal but I don’t know how to do that because when I look into the app manager, I can’t find the multi-window app anywhere. Can you guys help me find it? I’m a tech noob and I’m still learning a thing or two about this new phone of mine. Thanks.

A: Well, the term “multi-window” is actually just an alias. The service that runs this feature is called FlashBar Service. That’s what you need to find.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and then tap the General tab.
  3. Tap Application Manager.
  4. Swipe to left or right to display contents of the All tab.
  5. Scroll to and tap FlashBar Services.
  6. Tap Force Close button first.
  7. Tap Clear Cache. (The next step will delete your settings and some of your messaging data.)
  8. Tap Clear Data, and the OK.

#9. Phone freezes when dialing a number

Q: It just started but the problem is my phone, which is a Note 3 on T-Mobile, keeps freezing whenever I dial a number or even when someone calls. This is relatively a new phone and I got it in February. I never had this problem before. In fact, I never had any issues with the phone until now. So basically, I don’t have a single clue how to solve this problem that’s why I need your help guys. Please suggest something. Thanks you.

A: It’s not really a serious problem. It could be just a minor glitch on the service that handles the phone app. I think a simple clearing of the cache and data would solve it. Here’s what you need to do:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and then tap the General tab.
  3. Tap Application Manager.
  4. Swipe to left or right to display contents of the All tab.
  5. Scroll to and tap Dialer.
  6. Tap Force Close.
  7. Tap Clear Data, and the OK.

Now, try to dial a number and see if the phone still freezes. If so, then we have to go after the dialer storage service. However, you may lose all contacts saved in your phone’s memory so you need to back them up. Here’s how:

  1. From the Home screen, tap the Apps icon.
  2. Tap Contacts, then the Contacts tab.
  3. Tap the Menu key, and then choose Import/Export.
  4. Tap Export to SD Card.
  5. You’re done copying your local contacts.

This time, you need to clear the data of the dialer storage:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and then tap the General tab.
  3. Tap Application Manager.
  4. Swipe to left or right to display contents of the All tab.
  5. Scroll to and tap Dialer Storage.
  6. Tap Clear Data, and then OK.

Once done, dial a number and see if the phone freezes. Factory Reset is your last resort if the problem still persists after this.

#10. Phone downloads items already downloaded

Q: Droid guy, I need your guidance here. But first of all, I want to thank you for this very good service. Now, my problem is that all my downloaded items are being re-downloaded. I can swipe them away from my notification bar but they keep coming back. I don’t know if those items are getting downloaded again or they’re just notifications but I really want to get rid of those notifications. Can you help me please?

A: It’s nothing serious, it’s just a glitch. More often, it happens after an update due to some corrupt data that being re-used by the phone. But in order to fix the problem, do this:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and then tap the General tab.
  3. Tap Application Manager.
  4. Swipe to left or right to display contents of the All tab.
  5. Scroll to and tap Download Manager.
  6. Tap Clear Cache.
  7. Tap Clear Data, and then OK.

That should take care of it.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.