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How To Fix Samsung Galaxy S3 Problems And Errors [Part 23]

UPDATE: To make it easier for you to find issues that are the same or related to yours, we made an index of all the problems we addressed including troubleshooting guides, tips and tricks. Visit our Samsung Galaxy S3 Troubleshooting page.

Welcome to yet another part in our series of articles of troubleshooting guide for the Samsung Galaxy S3. This is the 23rd part already and although we’ve already answered hundreds of emails from our readers we are still receiving lots of S3 related concerns. You can check out our previous parts in this series from the links below.

galaxy s3

[Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6] [Part 7] [Part 8] [Part 9] [Part 10] [Part 11] [Part 12] [Part 13] [Part 14] [Part 15] [Part 16] [Part 17] [Part 18] [Part 19] [Part 20] [Part 21[Part 22]

If you have a unique problem regarding the S2 that you can’t seem to find the solution to then maybe we can help you with that. In fact, we are here to help you with any Android related concerns. Just send us an email with as much detail as possible regarding the issue at [email protected]. You can also reach us through or Facebook and Google+ pages.

Galaxy S3 Muting Issues

Problem: Hello, My phone a Samsung Galaxy S3 from Sprint is muting itself. But this is on my end. I can’t even hear the phone dialing. It just suddenly started today. I’m not sure if people can hear me or not. I can see when I call that the mute button is partially active, but cannot turn it off. I can’t even get it to switch into speaker mode. Any suggestions would be helpful. As of right now I’m considering a factory reset. Thanks.

Solution: Before considering doing a factory reset it’s best to try to boot your S3 in safe mode first and see if an app is causing this problem. During this state any app installed via the Google Play Store is temporarily disabled thus allowing for the easy isolation of the problem. To boot in safe mode just follow the steps below.

  • Ensure the device is powered off.
  • Press and hold the Power button until the Samsung logo appears then release.
  • With the Samsung logo on screen, press and hold the Volume down key.
  • Continue to hold the Volume down key until Safe mode appears in the lower-left of the unlock screen then release. ( This may take around 45 seconds)

Now that you are in safe mode check and see if the muting issue still exists. If it’s gone then an app may be causing this issue and you will have to uninstall the particular app.

If you are still experiencing the issue then you will need to back up your data and perform a factory reset.

If after performing a factory reset and the issue still persists then this could already be caused by a hardware failure. The most likely cause is a faulty Mic chip in the motherboard which needs to be replaced. This has to be done by a technician at an authorized service center.

Galaxy S3 Won’t Turn On

Problem: The other day I was talking to a friend online and my galaxy s3 died. I had a full charge but could not turn it on. I tried charging the battery but to no avail. Interestingly I pulled the battery out and plugged the charger in and the red charging light came on so I thought it was a battery. I took it to an AT&T store and they tried a new battery and still no power on. Suggestions?

Solution: What needs to be done is to first drain the phone of electric charges. To do this take out its battery then press and hold the power button for 10 seconds. Next, try placing a fresh battery that’s known to work and has a full charge. Try to check if your phone turns on. If not then try connecting it using a USB cord to your laptop and see if it gets recognized. If it still doesn’t get recognized then a faulty hardware may be causing this issue and in which case you must have the device checked by a technician at an authorized service center.

Galaxy S3 Stuck At Logo

Problem: Hello there, I just needed some assistance with a Samsung Galaxy S3 that will not pass samsung screen once it is turned on, it stops at the metrpcs screen. the phone was working perfectly at the time it was given to me. i attempted to reboot the system so that all of the old documents and data could be erased, but once i did that it will not go pass the metropcs screen and turns back off. could you tell me what’s wrong with it and how to resolve the issue? Thanks

Solution: Here’s what needs to be done. Take out your phone battery then press the power button for at least 10 seconds. What we want to do first is totally drain the device of any charge. Next step is to insert the battery, plug in the power charger, and then turn on the device. If you are still stuck in the Samsung logo then try doing a factory reset on the device. This however will delete all of your data.

  • Turn the phone off.
  • Press and hold VOLUME UP and Home(center) button
  • Press Power until the phone vibrate
  • Wait until you see the Android logo then release all the buttons.
  • Select Wipe data/Factory reset with VOLUME DOWN, press Power (right hand-side)
  • Select YES — delete all user data with VOLUME DOWN and then press Power
  • After format, press Power again to reboot phone. (select reboot system now)

If the phone does not allow you to perform this procedure then you may need to have it checked at an authorized service center as it may need to be reflashed with its original firmware.

Galaxy S3 Won’t Boot

Problem: hello, i have checked you page and facebook for an answer but have yet to locate one. My wifes s3 suddenly started acting up. It will act like it is booting up ( samsung logo, then sometimes it will make it to the galaxy s3 logo) then shut off. The weird thing is, if i press the power button continuesly it will make it as far as the very white and very bright at&t screen lol. Even weirder, at first, when this happened, my wife tried a friends battery and it booted up fine. So that led me to believe it was the battery. I went and bought another battery, charged it in a battery charger( phone wont charge, shows the battery logo is loading and will shut off when on charger, not continous though) and put the charged battery in to get the same boot problem. So that has kinda thrown me off. In my opinion, it seems to lie in the power button or some power issue. The main co cern is trying to get the pics of our children that are saved to her phone (alot are on the memory card). If we can accomplish that, we will just buy another phone. I know i am asking alot already, but would this kies program work in retrieving pics from her phone even when it wont come on? Or do you know of a possible way of getting them? Your site is amazing, i will use it with my note 2 and will be reccomending it to all my friends and family. Any help with fixing the issue and help (if any available) in getting her pics off her phone is greatly appreciated, shoot if you can get the issues solved, i will tatt your logo on my arm lol. Oh and one more bit of info that might help. I also tried doing the soft reboot, draining the power from components, and the other reboot where it shows the little blue letters in top left of the screen ( which it turn off as usual when trying). I dont know how i came up on this but had a screen come up that said something like ” are you sure you want to install a rom” click volume up to download and power or some button to cancel, which i didn’t accept, guess i mashed button combo and came to that screen lol. Anyway, sorry for talking your eyes off, thanks so much for any help and your time helping all us droid freaks out there. Take care

Solution: For you to be able to retrieve the photos stored in the internal storage of the phone it must be turned on when connected to a computer running on Kies. From what I understand, you have already replaced the battery of the device but it still won’t turn on. You also mentioned that you were able to access a screen where you were asked to download a ROM. This is what’s called the download mode and can be activated by pressing the pressing the power button, home button and volume down key while your device is turned off.  This is a good sign that your phone has a chance of being repaired since you can flash a fresh firmware on it however your data will get lost.

What you need to do is to try to enter recovery and see if clearing out the cache of the device will help solve the issue. To do this follow the steps below.

  • Turn the phone off.
  • Press and hold VOLUME UP and Home(center) button
  • Press Power until the phone vibrate
  • Wait until you see the Android logo then release all the buttons.
  • Select Wipe data/Factory reset with VOLUME DOWN, press Power (right hand-side)
  • Press power button to reboot device.

If you can’t enter recovery then the only way to fix your device is through the download mode. In this case you will have to bring it to an authorized service center so that the right firmware can be flashed. This procedure however will delete the data stored in your device.

Galaxy S3 Mobile Data Issues On Straight Talk

Problem: I have been having an issue with my personal phone which is a galaxy s3 on straight talk. For the last few days I have not been able to use mobile data on any of my apps or the play store, I still have internet on the internet app though. I have not hit the 3gb limit, I’m at 1.5gb as of right now.  Any help would be greatly appreciated, thank you.

Solution: Since you can access the Internet using the browser then you are definitely connected to the Straight Talk mobile data network. Do you have a security software installed such as a firewall that’s possibly preventing apps from accessing the Internet? This could be one factor that can cause this issue. It could also be caused by third-party apps which you have installed.

Try booting our device in Safe mode and try accessing the Google Play Store.

  • Ensure the device is powered off.
  • Press and hold the Power button until the Samsung logo appears then release.
  • With the Samsung logo on screen, press and hold the Volume down key.
  • Continue to hold the Volume down key until Safe mode appears in the lower-left of the unlock screen then release. ( This may take around 45 seconds)

If you can access the Google Play Store then an app is causing this problem. You might want to start uninstalling your firewall app then proceed with the other third-party apps until your other apps can access the Internet normally.

Galaxy S3 Drains Battery Fast

Problem: I have Samsung S3 and it recently started to drain battery very fast.  After few minutes of the use, it gives a message that it is empty and switches off.  After rebooting it, it shows again that that battery is let’s say 80% or whatever it used to be before. But then it shows coloured lines on the screen and flashes on the screen. It reboots again and cant start. It loses network and wifi at the same time as well. I have another battery that I tried.  It gives the same issues. Could could you please advise what might be a problem?

Solution: Since you have already tried replacing the battery then the problem is with the device itself. The quickest way to check if it is a software or a hardware issue with the phone is to do a factory reset. Before performing this procedure though you must backup all of your data as this will be deleted.

  • Turn the phone off.
  • Press and hold VOLUME UP and Home(center) button
  • Press Power until the phone vibrate
  • Wait until you see the Android logo then release all the buttons.
  • Select Wipe data/Factory reset with VOLUME DOWN, press Power (right hand-side)
  • Press power button to reboot device.

Once you have performed this procedure check and see if you are still having the battery drain issue. If it still occurs then you may want to have the hardware of your phone checked at an authorized service center.

Galaxy S3 Knox Disappeared After Recent Update

Problem: Hi, I used to have Samsung Knox on my S3.  After the recent update it asked for my password and the app disappeared. Any cause to this? Thanks.

Solution: Which carrier are you on? Try restarting your device and see if you now have the Knox software. If not then you may want to check if there are any new updates for your device and try to download them.

Galaxy S3 Memory Card Issue

Problem: Hi, I own a Samsung Galaxy s3  .Recently i have been observing problems with my memory card when inserted to my S3. Error occurs : ” sd card removed unexpectedly ” . I have tried changing the memory card , tried formatting the memory card (both through PC/phone) but still the issue persists. Also i have tried a factory reset. No use . Any solutions to this problem?

Solution: The microSD card holder may be loose or dirty causing the microSD card to wiggle a little which will then lose its connection with your phone. This will then trigger the “sd card removed unexpectedly” error. Try turning off your phone and take out its battery. With a cotton and alcohol clean the microSD holder contacts on your device. Let it dry for a couple of minutes then insert the microSD and battery and turn on your device while placing it still on top of the table. Check and see if you are still receiving the error message. If it doesn’t appear then take the device from the table and try moving it around on your hand. If the error occurs then the connection is loose which means that you will have to bring your device to an authorized service center. They may need to replace the microSD holder.

Galaxy S3 Slow Response Issues

Problem: I’ve been on latest stock for a while, but it became slower and slower during time. I’ve also noticed that it takes very long for MMS to be send, perhaps it’s somehow related?

Solution: One quick way to solve this is to simply reboot your device and see if it is still slow. If it is still not responsive then try to boot in safe mode and see how your device performs. If it is significantly faster the slow response issue may be caused by a third-party app that you have installed. Try uninstalling your apps one at a time while checking on your phone’s performance. Once your phone operates normally then you have found the app that’s causing this.