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How To Fix Samsung Galaxy Note 10.1 (2014) Common Problems

Samsung’s Note series are among the most successful and popular Android devices but just like others, they’re not perfect. That’s the reason why I started this series as we have also receive a lot of emails from our readers who own Samsung Galaxy Note 10.1 2014 Edition.

Samsung-Galaxy-Note-10.1-Problems-1

The problems cited in this post are common so if you own a tablet like this and currently experiencing some issues, please browse this post to see if I’ve already addressed them. Otherwise, feel free to tell us about your problems through email at mailbag@thedroidguy.com. I assure you, we will help find solutions to your problems. We also have Facebook and Google+ pages where you can post your concerns.

#1. Transfer downloaded movies to microSD card

Q: Hello guys, my concern is not really a serious problem but since I am not a techie person, I have to ask you a question that might find very easy to answer. Can I move movies I downloaded from Samsung Hub to my SD card? I am preparing for a trip to outskirts of Italy where internet connection may be an issue. So, I downloaded movies so I have something to entertain me while travelling. But now, I’ve having memory issues. By the way, I own a Samsung Galaxy Note 10.1 2014 Edition. — Lyra

A: Lyra, you may not like my answer but no, you can’t copy them over to your microSD card. Contents downloaded from Samsung Hub are copyrighted or licensed that it would be illegal to move them over to an external storage device where they could be shared with others.

What others do is buy a copy of DVD or Blu Ray and rip contents so they can convert them to a format that’s readable to the phone. That way, they can carry them over and transferred at will. But as far as legalities are concerned, well, they’re not really legal. I’m sure you understand where we stand when it comes to these things. But I hope I’ve somehow answered your question.

#2. How to turn off PIN lock when it’s disabled by administrator

Q: I have my own Wi-Fi at home but when I arrived at the office, I have to connect to my company’s network but when I do that, I’m forced to use PIN to lock my Samsung Galaxy Note 10.1 (2014 Edition). I understand it’s my company’s security procedure but the funny thing is, whenever I try to connect to that network, it seems like somebody has taken control over my device. When I go to security settings, the swipe option is greyed out with a note that says “Turned off by administrator or credential storage.” I just don’t want to use PIN and how can I regain full access to my tablet? Thanks. — Jorge

A: First of all, we don’t want to teach people how to breach secured networks; that’s not the reason why we’re doing this, okay? You made it clear, or you didn’t say otherwise, that you’ll only get those restrictions every time you connect to your company’s Wi-Fi network. So, if you don’t want your access to be limited, don’t use / connect to the network.

But since you asked how to regain your full access to your tablet, try deleting all Wi-Fi networks and VPNs (if any) associated with your company and start all over. If that doesn’t work, go to Wi-Fi > tap and hold on the Wi-Fi network > choose Advanced > set Proxy to ‘None’. If that doesn’t work either, I’m pretty sure your company is using some kind of ‘credentials’ to force you to use certain screen lock options, in this case, it’s the PIN lock. This is what you’re going to do to use other lock methods:

  1. From the Home screen, tap Apps.
  2. Find and tap Settings.
  3. Now scroll to and tap Security.
  4. Under Security settings screen, find Clear Credentials option and tap on it.
  5. At this point, you can now choose the screen lock you want to use on your tablet.

#3. Tablet shows SD card unexpectedly removed

Q: I own a Galaxy Note 10.1 (2014) and about a week or two ago, I was randomly getting an error message saying “SD card unexpectedly removed.” I wasn’t doing anything on the tablet when the messaged popped up. The error message now keeps popping up more frequently so I’m a littler perplexed here since I take care of my tablet. No physical damage, no liquid damage, only a few apps are installed, and I don’t play game apps with it. In other words, I treat the device good. Help me with this problem please. Thank you. — Miley

A: I hate to break it to you, Miley, but your microSD card could already be damaged. But another possibility is that there could be a problem with the SD slot; it could be loose, or the receptors are corroded. So, the first thing I want you to do is unmount your microSD card and remove it from your tablet carefully. Now, with a soft, clean and dry piece of cloth, wipe its connectors. Do the same to the SD slot on the tablet. After that, insert the SD card into the slot and make sure it’s properly mounted or fitted. If it’s kind of loose in any way, insert a small piece of paper just to eliminate the play.

Turn your Note 10.1 on and allow it to read from the card. Observe closely if it would still unmount. If so, remove it again and have your computer or laptop read from it. If a computer can read from it, backup all data saved in it and reformat it to FAT32 format. Once you did that, insert the card again and let the device do its job. If the problem still persists, I’m quite certain at this moment that the card was damaged and you need to buy a new one to replace it.

I’m sorry but there’s only so much we can do for a failing microSD card. I would not advice you to continue using it for the sake of the safety of your data or files.

#4. Galaxy Note 10.1 getting pretty warm

Q: I just bought a Samsung Galaxy Note 10.1 2014 and I noticed that some of the areas are getting pretty warm, almost hot. The area that is noticeably warm is the upper right port of the tablet. Is it normal for the Note 10.1 to get this warm? I also own a China tablet but it doesn’t get as warm as my Note. It may not be a problem but I just want to know if it’s normal or not so I can return the device and get a better replacement. Thank you. — Xyrel

A: Yes, it’s normal. The reason why the upper area of the tablet is hot is because almost all components are located in that area. The lower portion is for the tablet’s 8220 mAh battery. With its quad core processor, RAM, flash memory, 3D graphics processor, touchscreen controller, etc., all located in that area, it is just normal that you’d feel the heat especially after using the device for a few hours.

But just to give you an idea, when the device gets unusually hot and its performance deteriorated (for example you notice lags, freezes, etc.), that is not normal already. You may have to bring the tablet back to the store where you bought it or have it checked by an authorized technician as soon as possible.

#5. Note 10.1 has issues playing videos after the update

Q: Hi guys, I recently received a notification that my Galaxy Note 10.1 is going to get an update. So, I did download it and installed it successfully. Everything is working fine except for the stock video player. It used to play my videos smoothly but now it seems like it’s buffering or something. The video flickers and there’s no sound coming out. I am wondering if this is a known issue with the device. But the strange thing is that, the video player used to play videos without problems prior to the update. Did I get a bad update? — Jeremiah

A: This problem is not common. If the problem started after the update, it could be that the video player just has some corrupt data that need to be cleared. So, the first thing I want you to do is clear both the cache and data of the video player.

  1. From the Home screen, tap Apps.
  2. Tap Settings.
  3. Select the General tab, then tap Application manager.
  4. Swipe left or right to choose All tab.
  5. Tap the desired application
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

If clearing the app’s cache and data won’t solve the problem, then try wiping the cache partition.

  1. Press and hold the Power key, tap Power off, and then tap OK.
  2. Press and hold the Power key and Up Volume key at the same time.
  3. Release the Power key when the Samsung logo appears.
  4. Release the Up Volume keys when the Android image appears.
  5. Press the Down Volume key to select Wipe cache partition.
  6. Press the Power key.
  7. Once “Cache wipe complete” appears, press the Power key to select Reboot system now.
  8. The device restarts once the wipe is finished.

I hope this helps.

#6. Tablet’s screen remains black after draining its battery

Q: I went on a vacation and I remember I left my tablet playing music with 20+% battery. After a week I came back home and found out my Note 10.1 (2014 edition) is dead. So I knew right there and then the battery was completely drained. I charged it and left it for 3 hours. I slept during that duration and when I woke up I checked on it and there was nothing on the screen so I thought the charging was complete. However, I’m not sure if I saw the usual charging icon when I charged it. The Home and Back buttons lit up and the tablet beeped but the screen remains black. I waited at least 30 minutes but it was still black. I don’t know what to do so I’m asking you if you know something to fix this problem, please suggest. Thanks. — David

A: Usually, for this kind of problem, you just have to take the battery out for a minute, place it back in and that should work. For your case, however, it won’t work because in the first place the battery is not removable. So, I want you to press and hold the power button until the device is totally turned off. Now, attempt to boot the tablet to recovery mode by pressing and holding the power key and volume key at the same time. If the device boots up to recovery mode, then there’s no problem with your tablet, otherwise, have it checked.

#7. Multi Users Profile missing on Galaxy Note 10.1

Q: Hi guys, I just got my Samsung Galaxy Note 10.1 2014 and it’s missing the multi users profile where you can setup profiles for other users as if they are logged in as different users. That’s one of the reasons why I chose this tablet over the others but it turned out the feature is nowhere to be found. Do you know how I could get that? Thanks. — Lady

A: Initially, the Multi User feature was made available on US Wi-Fi variant with model number SM-P600. The recent KitKat update, however, brought it to other variants globally. So, if you haven’t updated your tablet yet, please do that. If, however, you’ve already updated it but the feature isn’t available still, I urge you to perform factory reset. This procedure will bring the phone back to the original settings of the current OS installed, so I’m pretty sure you’ll get the multi user feature once you did that.

#8. Galaxy Note 10.1 multi-window question

Q: So I travel a lot and I always bring my Note 10.1 with me. I have a lot of travel books in my Kindle file and Nook file and it’s a necessity for me to be able to view maps, which are saved in my Gallery as picture files. Is there a way I can open one of the files from Nook or Kindle while viewing my maps? I know that Samsung devices have this multi-window feature but it doesn’t work the way I want. What can you suggest? Thanks — Ted

A: Yes, high-end Samsung devices come with the multi-window feature wherein you can open two apps and display them side-by-side on the screen. But the fact is, it’s Samsung’s initiative to pack this feature. That said, majority of apps in the Play Store that didn’t come from Samsung are not compatible. And basically, what you can see on the multi-window tray are the ones that are compatible and there are only a few of them. So, there’s nothing we can do about it unless developers make their app compatible with that feature. But try Mantano Reader, I think it works with the Flash Bar service.

#9. Internet doesn’t work on Galaxy Note 10.1 anymore

Q: I bought a new router and set everything up correctly. There are three laptops at home with 2 iPads and all of them can connect to my network except for my lonely Galaxy Note 10.1 2014 edition. I rebooted, forget my network several times, and even performed factory reset but it just cannot connect to the internet. I can’t even load a webpage on my tablet. I’m not really a techie guy but I know a thing or two about basic wireless networking. I’m at a loss here now so I need your help guys. How can I fix this? — Felix

A: It could be a router problem. The router is new and it was just setup. If the tablet can connect to the network but can’t get internet to work, then it’s just a setting problem. I was anticipating you would include the name of the router so we could have more information. But you haven’t, the only thing I can make you try is to change your router’s Network mode or the channel; that usually works. But it’s also a good choice to call the router’s manufacturer and have their rep walk you through setting up your network properly for your tablet and other devices.

#10. Galaxy Note 10.1 screen black after dropped

Q: I accidentally dropped my Galaxy Note 10.1 on the floor. The surface wasn’t hard because it was carpeted, and the height of the drop was from the waistline. But however soft the surface was and however low it was dropped from, the device was totally affected. The screen is now black and whatever I do, it just wouldn’t come back on. I mean, the device turns on as I can see the keys lit up plus there is vibration and audio; only the screen has some issues. There are no cracks whatsoever on the screen so I assume it wasn’t really that bad. Do you know how to fix this issue? — Natalie P.

A: It is obviously a hardware problem and based on what you’ve said, I think there is no major damage on the tablet. It could be that some connections may have been loosen due to the impact. You can try to open the device if you are confident enough and then lift ribbon or cable that connects the screen to the motherboard. Mount it back and make sure it makes good contact. That should do it.

However, if you’re not confident enough to try this, then don’t as you might end up messing your device’s hardware. Let the technician do it for you or at least someone with experience. I hope this helps.

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39 Comments

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  1. Wifi and Bluetooth both are not functional, i.e., they won’t turn on even if we turn it on it will automatically go in off mode I tried new binary file installation, factory reset, hardware reset what option am I left to try with? if it is a hardware issue how do I solve it please help !

  2. I have been using Mobdro from my Samsung Galaxy 10.1 2014 tablet for 2 months, connecting to my Philips tv via a MiraScreen dongle. It has been working perfectly, until this morning, it won’t connect to the dongle, although I can see on the tv screen that it sees my tablet too. I get the error message when trying to connect…..SCREEN MIRRORING—–Failed to connect via Screen Mirroring!
    Anyone have any idea what could have got wrong or what I can do?

  3. Helen,
    I had a same problem and I manage to remove memory card during the restart process and tablet went back to life.

  4. my Samsung note 10.1 N8010 seems to be stuck on the logo screen. Power + does nothing and power – takes me to the custom os screen. I really do not know how to root this tablet and im not sure what to do now. Please help

  5. I cannot operate any app on my tablet “samsung galaxi 10.1” and when I operate any App it will not work and The message appear when I try to operate any App is: the application ************** ( process ***********) has stopped unexpectedly. please try again .

    the options are … force close ,, or ,,, report……

    i sent several reports but nothing happened

  6. Hi,
    I just happened to come across your webpage while searching out a way to fix my 10.1 tablet after the battery had drained snd I couldn’t get it turn back on, but when I had read on your page about how to recover my tablet, I was not only amazed, but blessed to know that all I needed to do was to press and hold my peer and volume keys to recover my tablet.
    The Most High bless you and your webpage and thank you for reacingh out to individuals like myself, who are not as experienced in these matters. You blessed my day.
    Thank you again.
    With all sincerity,
    Darlene

  7. My note 2014 edition shut off every time I open a app and it won’t turn back on unless I have it plugged in what could be the problem

  8. My Samsung galaxy note 2014 edition keeps making short vibrating sounds when I put back the flip cover,sometimes it just goes off by itself but when I unflip,it behaves as if it was rebooted,what could be the problem?

  9. Hi! I bought a new Samsung battery for my Samsung Galaxy note 10.1 2014. The new battery only charges about 50 %. What so I need to do? Thanks, Dan

  10. My galaxy 10.1 doesn’t stay charged long and it takes a full 24 hrs to charge. I pur chased a new galaxy cord and there is no change. It took 12 hours to get 50% ….I was on it 20 mind and was down to one. PLEASE HELP

  11. Hey, have had my note 10 for long time, we’ll about 4 days ago I turned my pad on and the Samsung splash screen comes in and that’s it…so I turned off turned on again…same thing…then attempted reset…again same thing
    ..so I figure ok I will do a complete reset…so attempted that and the screen came up downloading don’t turn off….waited, waited and waited…24 hrs came back turned off snd…same thing splash screen….i have tried and retried…battery charge everything I can think of nothing…help me please

  12. I changed the battery in my 10.1.then my screen went crazy with lines and colrs?

  13. I simply had enough of this crap tablet (10.2 tab) dying in the middle of a app repeatedly and refusing to start up, I have folded it in 2 and put it in the rubbish. My months of stress with the samsung tablet have ended – definitely WON’T be getting another samsung tab.
    On the plus side it worked quite well without issues for about 6 months.

  14. my Samsung GALAXY Note 10.1 2014 edition has just stopped charging up. I have used it for 13 months now and the charge pin has always been a bit loose in the socket. The screen at first showed the battery was charging but stayed at 0%. The notepad at first switched on but after a few seconds switched off again as no battery charge. Now the note pad does not even switch on. I have tried rebooting but nothing is happening.
    Is this a common problem in this device ?
    does anybody know why this might be happening ???

  15. I’m a new, ignorant tablet user (10.1 2014 ed.). I loaded my two email accounts successfully and used this function for a week or two then suddenly emails refused (and refuse) to open. Only thing I did round then was to load Google Messenger. Is there a connection? Do I have to return to factory settings? I’ve tried uninstalling and re-installing the accounts. Many thanks!

  16. My galaxy 10.1 does not boot, when i switch on it shows galaxy 10.1 or a box and a green android. whats wrong

  17. Did you ever get a solution? My tablet had the exact same thing happen to it today. Every single situation you outlined happened to me.

  18. My battery ran out of juice so I plugged in the power adapter to recharge and I tried to turn it on. Nothing happened.

    I checked on Youtube to see how to reset to factory and saw a couple of videos that suggested while holding the on/off button and the volume up button at the same time would do this.

    When the screen started showing something, I got about 1 cm vertical white lines across the screen and nothing seemed to work. I could see my home screen but running my finger across the screen did nothing.

    So I tried to turn it off and it wouldn’t turn off. Just stayed on that screen until the battery ran out of power.

    Now when I put the charger on it and power it up, I get just a snow screen and it won’t turn back off.

    The tablet was never dropped and this just happened all of a sudden.

    Would appreciate any suggestions as to what is wrong with it.

    Thank you.

  19. I changed the battery on my galaxy note 10.1 and now I have a security warning notice that keeps popping up .I reset the time as per instructions that still didnt work.
    Please help.

  20. i have an unstable screen when touched it moves all over the place,10.1 –also wont open to full size reading emails.

  21. My Samsung 10.1 2014 tablet had a problem with a black screen and no, I did not drop it. I can now get the screen on after following a video on youtube about repairing the LCD screen. But now when the screen timeouts it goes black again and in sleep mode. I suspect it is sleep mode because I can hear the noise when the pen goes in and out and I can take screen shots which of course I can’t see. After the screen timeouts in order to turn on the tablet I hold both the power and home button at the same time until it starts after approximately 6-10 seconds. I can also restart and turn on the tablet as long as the screen didn’t turn itself off after the timeout. I have also performed a factory reset and still the same. The home button does go to home screen which I can see when touched. Hope you can help

  22. my note 10.1 touch screen doesn’t work with finger at all
    however it works fine with s pen.
    Any suggestions?

  23. I can’t do a factory reset from a custom recovery. i lost my rom. i couldn’t instal with odin a stock rom either a pit file.i recovery have this eror: E: can’t mount/ cache/ recovery/ log

  24. This morning, I, too, dropped my tablet (onto a carpeted floor) and ended up with a black screen although I could tell it was still working otherwise. I was upset since I’ve only had it a few weeks and since I bought it used, well… There went my major investment of Christmas money.

    But, with a couple of YouTube videos, and all the suggestions I saw here and other forums where people really do try to help each other, I managed to fix it. Getting the back off was a trial, though and nerve-wracking for an only modestly technical person.

    The first time round, I got the screen working and put it back together, but couldn’t do any finger swipes, and the S-Pen was intermittent. So off came the back again. This time I made SURE the two cables at the very top (including what I presume is the digitizer) were really and truly aligned with the white guidelines next to the sockets. The tolerances are amazingly tight (every millimeter counts).

    Yes, the edges now have a few tiny nicks as I didn’t have quite the right tool (as seen in videos), but it’s a small price to pay for not having a total loss, or spending perhaps significant sums on repair.

  25. The micro SD card on my Galaxy Note 10.1 2014 will not stay inserted far enough in to make the necessary connections. I have pushed some soft tissue in before shutting the “door” to force it to a position where the note can read the card. I don’t think it is the card as it is the same with a different card. I have a suspicion that I may have inserted the card in upside down (the icon is almost impossible to read) which may have broken or bent something inside.
    It is still under warranty.

  26. I cant get my tablet to do screen mirroring. It did back when i first bought it. It hasn’t worked for a while now so I restarted it and it still doesn’t work. Can u tell me what to do?

  27. My Samsung tab 10.1 wont take me to the menu screen/main screen after it powers up? Whiole it powers up, it just stops, and the “Samsung” just keeps blinking, and it remains like that 🙁
    CAN SOME ONE PLS HELP ME

  28. I have had my Galaxy Note 10.1 2014 for some months now with no issues. However just recently Twitter started playing up constantly stating that tweets could not be retrieved at this time despite having full internet connection and everything else working. In my attempts to fix this I seem to have wiped the Twitter app from the device! When I go to Google Play to reload it tells me that ‘This version is not compatible with your device’. Can you help at all please? Thanks

  29. My Samsung tab 3 10.1 whilst charging became very hot in the upper left hand side under the power and volume button. I left the tab 3 to charge while I went shopping for 2.5 hrs, then returned to check charge. Initially the tab 3 would not turn on, but suddenly after trying several times, it did turn on. I realised it was boiling hot when i touched the rear of the device. since it turned on i tried to play with the apps and wifi was disconnected. I tried to turn wifi on but it will not turn on and the same is happening with bluetooth button. I let it cool down all night and it was cool to the touch. Tried to turn it on but the battery was totally flat. Put it to charge and it started heating up immediately. The wifi and bluetooth still do not work. Is there any hope? Or do I need to buy a new one?

  30. Can someone tell me how to rec email notifications…my tablet has no notification nor sound to let me knw I have email….I got this tablet 2yrs ago. I hvent used it all this year (not much) but whrn someone sends me email I dnt knw its there unless I opn my gmail…..very sad…help!!!:(

  31. Hi the URL address bar and tabs have disappeared off of my Galaxy note 10.1 when I access the internet, how can I resolve this?

  32. Hey , thanks for your help I just wanted to ask you about the twitter I deleted it by mistake and now I can’t download it from the play store and the galaxy app and it says that my device is not compatible with this version! !! Plz help

  33. THANK YOU! My wife has had video playback issues for a few months. She found your article and I pushed the buttons. AllaKazaam! Fixed that issue and her tablet is running smoother too. Thanks again.

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