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How To Fix Common Samsung Galaxy S4 Problems [Part 17]

Here’s the 17th part of our series on how to fix the common Samsung Galaxy S4 problems. We are still receiving lots of emails from our readers regarding the issues they are facing with their S4 and most of the issues are going to be addressed here.

galaxy s4

You can check out the links below for the previous parts in this series.

[Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6] [Part 7] [Part 8] [Part 9] [Part 10] [Part 11] [Part 12] [Part 13] [Part 14] [Part 15] [Part 16]

If you own a Galaxy S4 and are experiencing issues with it then feel free to email us at [email protected] so we may provide you with solutions. Since we receive tons of mail we may not be able to answer every email on time but rest assured we read every mail and try to address them.

Galaxy S4 Shuts Down and Refuses To Turn On

Problem: Hi, I have been looking over your page. I couldn’t seem to find anyone having the problem I had. I have never had a problem with my device until now. My phone has shut itself down and refuses to turn on. I have taken the battery out and charged it plenty and it still won’t turn on. Thank you

Solution: A Samsung Galaxy S4 smartphone that does not turn on may be caused by either a software or a hardware problem. The easiest way to check the problem on your end is to see if it’s either a problem with the battery itself or the charger. Try to use a different battery and charger on your device. If it turns on then you have just found the cause of the issue.

If the previous step didn’t work then we now proceed to see if it is a software issue by trying to enter the recovery mode of the device.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

You may need to wipe the cache partition of your device (this does not delete personal data)

  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

If this does not solve the issue then there’s a big possibility that it is an internal hardware problem in which case the device must be checked by an authorized service center.

Galaxy S4 Does Not Update Email

Problem: Just recently I can not gt my Galaxy S4 to update my email. In fact it has been three weeks. Is their a solution

Solution: This problem usually occurs for owners of the S4 upgrade their device to KitKat. If you have just recently updated your device to KitKat then one possible solution to this issue is to Go to Settings, Data usage, menu and make sure Auto-sync data is checked.  Let us know if this solution works for you.

Galaxy S4 Won’t Connect to Upload Photos to PC

Problem: I installed Kies software which is supposed to help upload video and pictures from my Gal S4 phone.  It gives me an error message stating that it is unable to find software on my computer to view.  I have looked for an online manual – and I got a bug from PUP which I had to double check to make sure I didn’t have any of the software downloaded to my computer. Do you have any idea where I can get a PDF file of my phone manual?  What troubleshooting steps I can take?  I have no problem with any other items that I connect to my computer, just this one – saying that my security may be preventing it finding Windows Multimedia player 10+ – and I have installed on my pc WMP 11! I appreciate your help.  Found you on the internet quite by mistake – gonna go to facebook and find ya there! Thank you,

Solution: From your description of the problem I’m assuming that your S4 could not be recognized by your PC despite the fact that Kies is running. Are you connecting the phone using a USB cord? Have you tried connecting it to other USB ports of your PC? If the phone charging indicator is activated once you try plugging it into a USB port then you might have a driver problem which can easily be resolved by reinstalling the necessary drivers. Try to uninstall the Kies software, download a fresh copy from the link provided below, and reinstall it again.

The manual of your phone can be found here: http://www.samsung.com/levant/support/model/GT-I9500ZKAMID-downloads. This is also the same link where you can get the latest Kies software.

Galaxy S4 Email Problem

Problem: For the last few weeks when writing an email, when hitting back space  it jumps all around deleting random letters from what I’ve already typed, not all the time, there seems to be no rhyme or reason. The longer you hold down back space the more it jumps around. Its very frustrating! I use email a lot for work and have resorted to deleting whole words or sentences by highlighting them and then retyping the whole word or sentence. Also it notifies me of new email repeatedly when there is not actually a new message, even if I go to the email and view it, the email notification will go away and then come back a few min later but show the same exact message(s). Thanks for your help!

Solution: Are you using the stock keyboard of the S4? If not then try to use it and see if the problem occurs again. Problem like this are usually caused by third-party keyboards. If your device is running on Android 4.3 you could try going to Settings > My Device > Language and Input > (Press COG next to Samsung Keyboard), scroll down to Keyboard Swipe and select None. Several  users experiencing this same problem confirmed that this solution works on their devices.

As for the email notification issue there could be a sync issue between your email and the mobile device. You might have to reconfigure your email settings on the S4 again. Most owners experiencing this issue switched from POP3 settings to IMAP settings.

Galaxy S4 Charging Problem

Problem: My galaxy s4 is only a month or two old. And I’ve never had any problems with it and it hadn’t been acting weird or anything but recently it won’t charge. It only charges if my phone is off and it only charges for a couple seconds and then stops. And repeats. How can I fix this?

Solution: In cases like this you must first make sure that you are using the original Samsung charger that the device came with. Third-party chargers will usually cause this issue. If you are using the stock charger then you might want to try using another Samsung charger and see if it’s a charger issue. Also try to replace the battery and see if it is causing the problem.

After eliminating the charger and the battery as the cause of the issue then the problem lies in the device itself. It could be a hardware issue such as a damaged charging port in which case the device must be brought to an authorized service center.

Galaxy S4 Memory Full Problem

Problem: Hi.. I bought a new memory to my phone and I tried to move my pictures in to memory card… ever since then I have been having 1 problem and the other of checking into my gallery and to save or take pictures it still tells me memory full… sick and tired of all this… even trying to take my pictures back to the gallery and it couldn’t…. Please help me

Solution: This could be a problem caused by the microSD itself. Some microSD products sold in the market usually indicate that it comes with a higher capacity (example 8GB) when in fact it only has a lower storage capacity (example 4GB). Try replacing your microSD with a new one bought from an authorized store and see if the problem still exists.

Galaxy S4 App Loading Problem

Problem: I have had my s4 for more than a year with no problems. Now I am having problems with a couple of the apps I have had for the entire time. On Facebook, the photos take forever to load if they do at all. Games like Scramble with Friends and Words with Friends won’t open or send for a long time. The internet connection is good, and if I turn off the Wi-Fi at home, the 4G kicks in fine. But still the same problem. I have tried removing the battery, restarting. I uninstalled and reinstalled Facebook with no change. Help.

Solution: When apps that access the Internet load slowly then one of the first things to check is the Internet connection itself. Since you mentioned that the connection is good then the next thing to check is the app itself. The next step to consider is to try to clear the cache of the affected apps.

For Facebook you could go to

  • Go to the Home screen and choose Apps.
  • Scroll to the right and choose Settings.
  • Choose More networks.
  • Choose Application Manager.
  • Scroll to the right.
  • Under All tab, find Facebook.
  • Tap Force Stop button.
  • Tap Clear Cache button.
  • Tap Clear Data button.
  • Return to the Home screen, then choose Apps
  • Launch Facebook again

If this solves the problem then redo the same procedure for the other affected apps.

Galaxy S4 Hangs then Reboot when Data is Switched on

Problem: I’ve got a Samsung Galaxy S4 that is getting under my skin. Was working perfectly for about a year, then one day when I connected to data (not wi-fi) it died and tried to reboot. Had to pull the battery and wait for 1 hour to get the phone up again. Since that day, every time I connect to data (initially not wi-fi) the S4 would die. Lately it died when connected to wi-fi. I deleted a lot of apps to try and get rid of the problem. Installed apps that could give me log info – they just say: “Reboot unknown”. Even looking at the photos I took with the phone, without being connected to any data source got it to freez up. I had the anti-virus app “Trust Go” installed previously. Also updated the firmware to Android 4.4.2.  Got so fed up that I did a factory reset on the phone tonight.  After rebooting the phone was OK for a while, then froze again and died. Can you PLEASE help…….

Solution: Several owners of the S4 have been complaining about this reboot issue which sometimes can easily be fixed. The first thing that you could try checking is if the battery is still functioning properly. You could test this by plugging the device to a charger and try to connect to the Internet. If the device does not reboot then try replacing your battery.

If that didn’t solve the issue then you can try wiping cache from recovery

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight “wipe cache partition.”
  • Press the Power button to select the option.
  • The phone will automatically restart once cache data are wiped out.

If you are still experiencing the same issue after wiping cache then proceed to hard resetting the S4. Just make sure to backup all of your important data first stored on the device.

  • Turn the phone off completely.
  • Press and hold the Volume Up, Home and Power buttons.
  • Release the Power button when the phone vibrates but continue holding on to the Volume Up and Home buttons.
  • When the Android System Recovery screen appears, release both the Home and Volume Up buttons.
  • Using the Volume Down key, highlight ‘wipe data / factory reset.’
  • Press the Power button to select it.
  • Using the Volume Down button again, highlight ‘delete all user data.’
  • Press the Power key to select it.
  • Once the reset is complete, choose ‘Reboot system now.’
  • Press the Power button to restart the phone.

If after performing all of the above procedures and the problem still exists then it’s time to bring your device to an authorized service center to have its hardware checked.

Galaxy S4  KitKat Update Problem

Problem: Hi. Have owned my Galaxy since before Xmas and was all fine. I updated it to kitkat and that’s when it started. When I turn my phone on in the morning after charging over night I have no data connection. I am able to send/receive phone calls and texts but anything that involves data transfer doesn’t work. For it to work I have to pull battery and reset…Every morning.I returned to EE with the faulty handset, they said they knew of the fault and replaced it, the replacement is the same.I updated my handsets via hard wire not wifi. Any ideas?Many thanx

Solution:  This is a common issue faced by owners of the S4 who have updated their devices ti KitKat. There are several solutions to this issue which oftentimes work for most people. First make sure that when trying to connect to a mobile data network your Wi-Fi setting is turned off. Also try to turn off your device, take out the SIM, reinsert it after a couple of seconds, and then turn the device on. This refreshes your connection to your mobile network.

Most owners of also say that wiping the cache partition and performing a factory reset usually solves the issue. For instructions on this procedure please refer to the previous problem above this.