Welcome to our first part in our troubleshooting article related to the Moto G. As you may have noticed we have been mainly concentrating on Samsung devices as this is mostly what our readers are seeking help for in their emails. We do however also get emails regarding other devices and in this post we will be tackling those that deal with the Moto G.
Most of the issues that we have received are fairly easy to resolve while others are a bit more complex. If you would like help with your Moto G or any other Android device for that matter feel free to email us regarding your concern at firstname.lastname@example.org. When sending us an email it would be great if as much detail as possible were included so that we could better provide the appropriate solutions. Aside from emailing us we could also be contacted through our Facebook and Google+ pages.
Moto G Hangs Up
Problem: hey ! i was playing songs on my phone n i was going through settings ! i turned on the talk back setting n then tried turning it off , but it wouldn’t turn off ! the d phone stopped responding ! it jus vibrates for every touch but doesn’t select wat ever is touched ! i tried reebotting by holding the power button for 10 seconds ! it switched off n turned on again but of no use ! it only unlocks the screen but doesnt do anythin else ! wat should i do ?? please help me soon !
Solution: Almost all smartphones sold in the market today have frozen at one point or another. The Moto G is no exception. This may be caused by various factors such as by the apps installed, network issues, or others.
What we need to do first is isolate the possible cause of this problem by first refreshing your device by performing a reset. To do this connect your device to a charger then press and hold the Power button for 120 seconds.
If that didn’t work then you might need to do a factory reset on your device. This will however delete all data on your phone so it would be good if you previously made a backup of your data.
- Turn Off Device
- Press the VOL DOWN KEY for 2-3 seconds then POWER key then release.
- The device will display different BOOT OPTIONS
- Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select
- The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
- Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key
- The device will display additional menu options (Text will appear in BLUE)
- Use the VOL DOWN Key to scroll to Wipe data / factory reset and the POWER Key to select this option
- Use the VOL DOWN key again to select YES – delete all user data and press the POWER key to CONFIRM
- Once the Formatting is complete, press the POWER key to confirm a REBOOT
- The device will reboot and start the normal power up sequence
Moto G Speaker Randomly Doesn’t Work During Calls
Problem: Hi Friend, I am using Moto G for last 20 days and iam facing an issue which happens once in 2 or 3 days, that some times when I receive a call and iam able to attend the call but couldnt hear their voice not the caller and in no time if I call back the same status, then to fix this i require to restart my mobile. Though this happends once in a while but the average is 3 to 4 calls per week and I request you for a solution. Solutions i tried : 1.) Restarting the mobile ( its working) 2.) checking for error in any apps ( all apps in my mobile working fine) 3.) Network is good during the time of issue (checked).
Solution: First we need to determine if certain apps are causing this problem. To do this you must start your device in Safe mode. During Safe mode all applications installed from the Android market are temporarily disabled. You can then begin looking for certain apps that may be causing the problem by launching them manually in safe mode.
- Press the Power key
- Touch and hold Power off
- Touch OK when Reboot to safe mode appears
- Phone will reboot and Safe Mode will appear in bottom left corner
- While in Safe Mode, launch apps one at a time to identify the app causing the problem
- Remove the app that causes the problem from the device
You could also try checking if there are any latest software updates for your device. To check for any updates sent OTA go to Settings- About Phone- System Updates. You could also update your device using a laptop with the latest Motorola Device Manager software installed.
- Connect your device to the computer with a USB cable.
- If it’s your first time connecting, you will be notified that device drivers are being installed on your your computer.
- After your first connection, you should see a message about updates when you connect. If the update message does not appear, you can check for updates manually by clicking on the Motorola Device Manager (MDM) icon, Image. You’ll find it in your computer’s menu bar or the system tray. Then click Check for device update.
- MDM will tell you if an update is available.
Moto G Battery Is Erratic
Problem: Hi, I am using a Moto G and I’m having a problem with its battery. Sometimes the battery indicator goes below 10% so then I get my charger thinking that the battery power is low. When I connect y charger it jumps back to the 90% level. Is my battery bad? I just had my phone for a few months.
Solution: This could just be a battery calibration issue. What you need to do is to fully drain your device of charge. Plug the device to a wall charger and let it charge up to 100% capacity. Repeat the same procedure by allowing the battery to fully drain then charge it back up to 100%. This should help resolve the erratic battery issue that you are experiencing.
Always remember to use the standard charger included with your device to charge it. Also, extreme temperatures may affect your battery performance so it’s best to keep your Moto G in a cool place.
Moto G Connectivity Issue
Problem: Hi, I´ve got a problem with moto g android 4.4.2. The connection of data suspends when I switch off the screen. Having my phone with the screen off I cannot recieve messages in whatsapp. I can only receive a message when I switch on the screen and open the application. I checked all the settings, the notifications are on.
Solution: First do a soft reboot on your device by turning it off then on again. If you are still experiencing this issue then try to check if there are any latest updates for your device. It appears that most owners of the Moto G who have upgraded to Android 4.4.2 have experienced this type of issue however an update has been released that fixes this. You can check for an update via the OTA method by going to Settings- About Phone- System Updates. You could also connect your device to a laptop with the latest Motorola Device Manager software installed to update it.
Moto G Cannot Detect Sim Card
Problem: Hi, for one reason my Moto G will not detect my SIM card. Sometimes it gets detected but then an error message appears that say’s my SIM card is not detected. Help!
Solution: The Moto G uses a micro SIM and what usually happens is that a regular SIM is trimmed to become a micro SIM or a nano SIM uses an adapter to become a micro SIM. This is where the problem lies. Your SIM may not be in proper contact with your phone SIM connector due to some cutting or adapter issues. To check on this try using your SIM on a different phone and see if you can duplicate the problem. You could also try using a new SIM on our device and see if the issue still persists.
If your device is running on Android 4.4.2 then try to check for any updates on your device as this issue has already been fixed. Once you have installed the updates do a soft reboot on our phone.
Moto G Camera Will Not Launch
Problem: I have been getting this error “Camera Error” on the camera function for a couple of days. I have stopped and restarted the service, have done countless soft resets, but I am still getting the error. Please tell me there is something I don’t know about that can correct this error.
Solution: A lot of owners of the Moto G who are running Android 4.4 KitKat have experienced this very same problem. One quick solution is to check for the latest software updates for your device as this bug has already been fixed.
If your device already has the latest update then follow the steps below.
- Boot your device in safe mode so it will only run system apps and not user installed apps.
- Long press the power button to see the power menu and long tap on the Turn off option.
- You will get an option to boot your device into safe mode. Tap the OK button and let the device boot into safe mode.
- In Safe Mode start your Camera app. If it works then this is not a hardware issue. Take some photos to test the camera.
- Reboot your phone in Normal mode. Your camera should be working by now.
Moto G LED Notification Not Working
Problem: Hi, I’ve got a minor problem with my Moto G’s LED notification. It does not work right now. I don’t know if the light itself is busted or I may have installed an app that caused this. When I bought the phone the LED was working fine. Hope you can give me a solution to this.
Solution: This is a known bug which Motorola has acknowledged. “On some devices a small number of users found that the notification light was disabled after logging into their google account if it was disabled previously on other devices with the same google account. This widget restores the ability to control the light on devices without an exposed setting.”
One quick way to solve this is to download the Notification Light Widget at the Google Play Store then place it on your Home screen. Turn it on then you can remove it. Your notification LED should be working fine right now.
You could also check for any new software updates for your device as it will contain the fix to this bug.
Moto G Can’t Connect To Wi-Fi
Problem: Hi, I’m using a Moto G and lately it’s having a problem connecting to my home Wi-Fi network. Sometimes I get connected but then all of a sudden I’m not connected anymore. Sometimes when I try to reconnect it takes a couple of minutes before it can actually connect. I don’t have a problem connecting to my mobile data network as it seems to work perfectly fine. It’s only my Wi-Fi that’s the problem.
Solution: Wi-Fi connectivity issues can either be caused by the router or the smartphone itself. The first step that needs to be done is to reset both your router and your smartphone. Turn both devices off then after a few seconds turn them back on. This helps solve the issue in most cases.
If that does not work find your router connection in the Wi-Fi settings, long press on it then choose Forget network. Do a scan of available networks then re-enter the details. If the device is still dropping the connection then go to Settings > Wi-Fi > Advanced and then set “Keep Wi-Fi on during sleep” to Always. You might also want to uncheck the “Avoid poor connections” option.
If this doesn’t work then you might want to consider changing the settings of your router. See if any firewall filtering is active or try using different connection modes.
Moto G Makes Rattling Noise
Problem: Hi, I’m not quite sure if my phone has a hardware defect or not. The problem is that it makes this rattling noise when it is suddenly moved or when it vibrate during a call. It looks like something is loose inside my device. Just wanted to share my concern before I consider returning this to get a new unit.
Solution: Several owners of this device have been complaining about his issue. While this does not really affect the performance of the device itself the sound can sometimes be annoying. This issue is caused by something loose inside the phone itself possibly the vibration motor.
One quick fix to this is to turn vibrate off if you don’t really need it. Go to Settings > Sound then turn off vibrate. You can also go to Settings > Language & input > Google Keyboard Settings and turn Vibrate on keypress off.
You could also consider getting a good quality case which in most cases eliminates the rattling sound.
Moto G Not Charging
Problem: I accidentally let my phone run down to zero battery. Now it won’t turn on, even when plugged in. It used to show the empty battery icon, but now shows nothing, not even that icon, or even the LED. Do you have any ideas on how to fix this?
Solution: A fully drained Moto G should be able to charge normally. Make sure to use the original wall charger when charging and connect it to an outlet. Leave it charging for around 2 hours and then turn it on. You will notice that your Moto G will now turn on normally.
When a battery is fully drained it will not have enough power to turn on the device. Using a non-standard charger or charging through the USB port of a laptop takes a long time for the battery to be charged thus when you try to turn on your device it won’t turn on. This is probably what happened in your case.