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Solutions to Straight Talk Galaxy S3 Problems and Errors

Straight-Talk-Galaxy-S3If you are a Samsung Galaxy S3 owner using services offered by Straight Talk, and if it happens you have problems with your phone, then you came to the right place. We do provide free support to Android users and this post is the first of the series, although we’ve already addressed hundreds of S3 problems.

In case you have concerns with your phone right now, please browse problems I’ve addressed in this post. If you cannot find your problem here, try browsing our Galaxy S3 Problems and Solutions series; there were already 12 parts we published plus carrier-specific support posts.

Get Support

If you own a Samsung Galaxy S3 and currently experiencing some problems with it, don’t hesitate to email us at [email protected]. You can also post on our Facebook wall or PM us and I guarantee I would respond as soon as I can. For owners who prefer to use Google+, we also have a Google+ page you could follow. We dedicated a page on our site to guide you how to get support, please head to our Troubleshooting Page for instructions.

There will be more articles like this so if you want to get updated every time new articles are published, subscribe to our newsletter. And by the way, I am calling all Galaxy S3 owners who have problems with their phones to reach out to us. We will find solutions for you.

#1. Cannot browse using mobile data

Problem: Hello Droid guys, I hope you can help me with my problem. I got my Samsung Galaxy S3 from AT&T and I ported my number from my previous carrier to Straight Talk to avail of their ‘Unlimited’ offering. After the port, I was able to use the service without disruption for a few months then starting last week, I noticed I couldn’t browse the web nor download anything from the internet when using mobile data. I don’t have problems with Wi-Fi though. Any advice would surely be appreciated, guys. By the way, I always read your articles via Drippler. More power to you! — Marty

Solution: Hello Marty! Thanks for being a constant reader, we really do appreciate it. Well, about your problem, I hope you already called Straight Talk’s customer service hotline and asked for your account status; I just want to make sure it’s not about that. If your account is in good standing, then I am almost certain the problem is with the APN settings. I don’t know for sure what the correct APN setting for Straight Talk internet is, but I am certain they often change it. My advice is call the hotline again and ask for the correct APN settings on the on-set of the call to prevent representatives from troubleshooting your phone, which may take several minutes. Have a great day, Marty!

#2. Computer can’t recognize phone

Problem: Hi, my name is Claire and I am having troubles connecting my phone to my computer. For some reason, my computer cannot recognize my phone when I connected it this morning. It used to recognize it and I can just drag and drop file to and fro but that is impossible now. My phone is a smartphone, a Samsung Galaxy S3 given to me by my daughter. I am currently using Straight Talk’s services. I already called them several times but their representatives told me over and over that they can’t help me with it because problem may be in my computer. I don’t know what happens but if you could help me, I would be very grateful. I enjoyed reading the Galaxy S3 series. Keep it up!

Solution: Hi Claire, we appreciate you spending time sending and telling us your concerns. The representatives were right, the problem could be in your computer and not in your phone. They may know how to fix it but they aren’t just allowed to support it. It’s probably just a driver issue.

If you already installed KIES on your computer, please try to uninstall it and download a fresh copy of KIES from Samsung website and install it. This will make sure you have the updated software and drivers in your computer. Now, try to connect your phone to your computer. If that doesn’t work, I’m thinking it could be a cable problem. If you have a different cable you can use, then try that. I hope this helps.

#3. MMS message shows exclamation point

Problem: Droid guy, please help me with my problem, it’s minor though. Recently, MMS messages started to show exclamation point. I am not a tech person so I leave everything in my phone alone so I don’t really know what was messed up why this is happening. Help me please. — Lex

Solution: There’s only one thing I can think of why this problem is happening, the priority setting for the MMS was set to ‘High.’ You just have to set it to ‘Normal’ and everything will be alright. Here’s how…

  1. From the Home screen, tap the Menu key.
  2. Touch Messages, the tap the Menu key again.
  3. Tap Settings.
  4. Choose Multimedia messages (MMS).
  5. Tap Priority settings.
  6. Choose Normal.

You would also need to turn off delivery reports:

  1. From the Home screen, tap the Menu key.
  2. Touch Messages, the tap the Menu key again.
  3. Tap Settings.
  4. Choose Multimedia messages (MMS).
  5. Tap Delivery Report.
  6. Send Test message.
  7. Turn off Delivery Report and then send a test message.

#4. Phone keeps correcting texts

Problem: Hello guys, thanks for providing this free support service. You can actually help a lot of people with this. I have a problem with the phone given to me by my son. Before anything else, my phone is a Galaxy S3 and it is under Straight Talk, although it was originally from Verizon. Last week I updated it because I received a notification. Everything went smoothly as it should, however, when I tried texting, the phone keeps correcting every word I typed and bad thing is, those words were incorrect. — Marco

Solution: It’s the predictive text feature that does all this. Somehow, the update may have reset some of the features of the phone and if it’s the first time you’re experiencing this problem, it could be that the phone was set up not to auto correct. Just go to Settings > Language and Input > toggle the slider Off beside Predictive Text > Auto correct is now disabled.

#5. Always getting ‘Download complete’ notification

Problem: Good day! My name is Sandra and I am a Galaxy S3 owner under Straight Talk. My phone runs Android 4.3, which I downloaded recently. Since then, I was getting notifications saying ‘Download complete.’ The thing is, files that were being downloaded were already downloaded a long time ago like images and videos. I hope you can help me solve this problem. Thank you so much!

Solution: It is a minor software glitch that could have been triggered by the recent update. You can fix this problem by clearing both cache and data of the Download Manager app. Here’s how…

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and the More tab.
  3. Tap on Application Manager.
  4. Swipe left or right to display contents of All tab.
  5. Scroll to and tap Download Manager.
  6. Tap Clear Cache first, and then Clear Data.
  7. Tap OK.
  8. Reboot the phone.

#6. Cannot download apps from the Play Store

Problem: I am a Straight Talk customer and I use a phone from AT&T; it’s a Samsung Galaxy S3. I am sure there was an update recently but I don’t know if it was for apps or firmware. I downloaded and installed it and I didn’t have problems ever since until yesterday when I tried downloading a free app from the Play Store. I already cleared the cache and data of the Play Store but it’s still the same. I’m at a loss here, so I need your help guys. — Mandy

Solution: The recent update may be for the Google apps in which Play Store is included. Thanks for specifying what you already did, at least, I know where to start. Since you already tried clearing both cache and data, you don’t have to repeat that. Instead, I want you to uninstall updates for the Play Store. Aside from Clear Cache and Clear Data buttons inside the Play Store management screen, you can also find Uninstall Updates button. Tap on that button and reboot your phone. That should do it. Of course, I am assuming you already checked your internet connection.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Google Play Store.
  6. Tap Uninstall Updates.

#7. Email has stopped

Problem: Thank God you exist, guys! This is my first time to own a smartphone and I don’t know almost everything in it except, of course, for making calls and texting messages and emails. But recently, I started getting the message “Unfortunately, Email has stopped” and I can’t continue to open and read my emails. I don’t know what happened why the phone is acting like this but I noticed before this problem happened that there was some kind of notification telling about an update. And oh, by the way, my phone is Galaxy S3 given to me by my son and I am on Straight Talk. — Mary

Solution: It probably was the update that messed your phone, ma’am. When I say ‘mess up’ I meant some settings have been changed and data corrupted. Thus, we need to clear data that are not usable already and in your case, those corrupted data came from the app known called Email. Here’s how you do it:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Email.
  6. Tap Clear Cache button.
  7. Tap Clear Data button, and then OK.

I hope this helps fix the problem.

#8. Phone keeps rebooting

Problem: I need your help badly Droid guy. My phone, a Galaxy S3, keeps on rebooting after an update. I don’t want to perform factory reset because I have a lot of data stored in my phone. I hope you can help me find a solution to this problem. I would surely appreciate it. Thanks. — Mila

Solution: It could be just a problem with some data that were already corrupted during the update. You need to clear those so the phone could function normally. But before doing that, try booting the phone to Safe Mode just to see if it can. If successful, try to observe if the phone still reboots while in that state. If the device is stable in safe mode, it means that one of the third-party apps installed on your phone may be causing the problem. You need to find that app and disable or uninstall it. Otherwise, try booting to Recovery Mode and wipe cache partition from there. Don’t worry, you won’t lose any of your data.

#9. MicroSD card randomly unmounts

Problem: Hello guys, I hope you give little importance to my problem because I’ve been suffering from it since last month. Unlike your other readers who don’t know what the problem is, I know mine but I don’t have any idea how to fix it. So, I implore you, please if you have any idea how to fix a microSD card that keeps on unmounting, let me know how. — Michael

Solution: Michael, let me break it to you: your microSD card may already be damaged or about to give up. I don’t know how frequent it unmounts but if you still can make a backup of all your data using your computer or laptop, please do that because sooner or later you couldn’t do that anymore. Once you’ve backed up your data already, format the microSD card to FAT32 format. That could solve the problem but its temporary. To make sure your data are safe, buy a new microSD card.

#10. Internet stopped working

Problem: Hello guys, this is my second email and apparently second problem. I still use the Galaxy S3, which recently been updated, and I am under Straight Talk network. My problem is that I cannot browse using the Internet because I keep getting the error message “Unfortunately, Internet has stopped.” Please advice what to do to fix this issue. Thank you guys!

Solution: The recent update may have messed up your phone’s settings and corrupted some data used by the core services. But don’t worry, it’s a minor problem and can be fixed by simple procedures. Please follow the steps below:

  1. From the Home screen, tap the Menu key.
  2. Touch Settings and then Application Manager.
  3. Tap left or right to display contents of the All tab.
  4. Make sure not a single app is labeled ‘Disabled’ unless, of course, you disabled it on purpose and are pretty sure it has nothing to do with this problem.
  5. After that, scroll to and tap the Internet app.
  6. Tap the Force Close button first.
  7. Then tap the Clear Cache button.
  8. Lastly, tap the Clear Data button. (Please note you will lose your bookmarks and browsing history when you do this).
  9. Tap OK to confirm.
  10. Launch Internet again and see if you’re still getting the same error message.
  11. If so, try wiping the cache partition. If this doesn’t help and you don’t want to perform a Factory Reset, the workaround is to use other browsers like Chrome, Firefox, Opera, etc.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.