Apple Admits That iMessages Might Disappear If Users Switch From iPhone To Android

Posted on May 14 2014 - 6:48pm by Chad Buenaflor

One of the perks of using an iPhone is that owners of the device can send out messages to each other for free using iMessage without affecting their carrier message quota. As long as there is an internet connection messages can be sent out anytime which will arrive instantly on the recipient’s iPhone.

imessage

There is however a problem if an iPhone owner decides to switch to an Android smartphone. Messages sent to a non-iOS device will no longer arrive however the sender will get a notification on their device that the message has been delivered. This becomes quite a problem if a person intends to send an important message and thinks that the person he or she is sending it out to gets the message.

Former Lifehacker Editor-in-Chief Adam Pash has had a first-hand experience with this issue. He recently switched from an iPhone to an Android device then discovered he was not receiving any text message at all from iMessage users.

The main cause of this problem is that the iMessage platform is not able to recognize if a user has switched to Android. This means that messages sent by iPhone users will be coursed through iMessage then sent out. Since Android does not have iMessage thus the message sent will not arrive.

According to an Apple customer support employee the company is aware of this issue however no solution is available as of the moment.

Pash further wrote that basically the customer support representative admitted that

  • This is a problem a lot of people are facing.
  • The engineering team is working on it but is apparently clueless as to how to fix it.
  • There are no reliable solutions right now — for some people the standard fixes work immediately; many others are in my boat.

Previously, Apple advised its customers who wanted to ditch their iPhones in favor of another mobile platform to switch of their iMessage before disposing of their device.

In the Apple support page the company says that

“If you want to transfer your SIM card or phone number to a device that doesn’t support iMessage

Go to Settings > Messages and turn off iMessage if you plan to transfer your SIM card or phone number from an iPhone to a device that doesn’t support iMessage. If you don’t, other iOS devices might continue to try to send you messages using iMessage, instead of using SMS or MMS, for up to 45 days.”

Another fix that the company recommends is by logging in to the support profile page

  • Go to: https://supportprofile.apple.com/MySupportProfile.do
  • Log in if not already logged in.
  • Click on “edit products”
  • Click on the “x” to the right of the product.
  • Click “unregister”

Some previous iPhone owners experiencing this problem say that they have resolved the issue by signing out of their App Store accounts or by texting “stop” to 48369.While this may work for some a lot of people say that they have tried almost all of the listed solutions but the problem still persists.

via adampash

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About the Author

Chad Buenaflor is a tech writer, gadget reviewer and blogger. In his free time he likes to watch movies, listen to music and play chess. You can reach him at his Google+ social media account