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Sony Xperia Z2 Owners Complain About Gaps In Chassis, Overheating With 4K Videos

Sony’s latest flagship smartphone, the Xperia Z2, is one of the best Android phones out in the market today. Among its impressive hardware specifications include a Snapdragon 801 quad core processor, 3GB of RAM, a 5.2-inch shatter and scratch proof display, and a 20.7MP rear camera. While it may seem like it is the perfect device some problems are being reported by several users which are now being investigated by Sony.

xperia z2

Customers in Singapore, where the Z2 was launched last week, have reported that they have noticed a small gap between the front panel and the aluminum frame. The gap is most visible in the upper right hand portion of the device. It is also more visible on white versions of the Z2. While this may seem like an issue that can be ignored it really can’t be since the device is supposed to be water-resistant. Owners of this model are concerned that water may seep into the gap and damage the internals of their smartphone.

One Hardwarezone forum member posted “Has anyone got the same misalignment of the front glass panel? If you see the top right, there is actually a gap which is not apparent present on the left side.”

Sony Singapore is already aware of this issue and has made an official statement regarding it.

“We are aware of some users’ concern on the waterproofing capability of the Xperia Z2 due to the presence of gap(s) and are currently looking into this issue. In the meantime, users who wish to [sic] may bring their Xperia Z2 to any service center to have our staff conduct a water resistant test.”

Another issue that owners of the Z2 are facing is that the device overheats whenever a 4K video is being shot. This results in the camera app to unexpectedly shut down when taking photos or videos.

Sony Singapore has also made a statement regarding this issue saying that “We are aware of some users encountering issues when shooting 4K video for extended periods. Shooting movies in high quality 4K resolution can make significant demands on your phone’s processor and battery life, as well as phone memory. Therefore for the best experience, we recommend you install a high capacity SD card (Xperia Z2 can take a card up to 128GB) and shoot 4K video in short bursts of no longer than a few minutes at a time.”

via hardwarezone