“While playing music in my Samsung Galaxy S4, the volume automatically goes down on its own. From there, I have to open the music player of the phone to restart the song I am listening to. But, the problem happens again after a moment. What could be causing this, and how can I fix this?” This was the message sent to us by one of our readers.
Possible Solutions to the Galaxy S4 Music Volume Problem
If you are sure that the music file that you are playing is not corrupted, and a simple restart has failed to fix the problem, here are solutions that have worked to some users experiencing the issue based on various forums:
1. Remove Any Third-Party Equalizers
According to one contributor in Galaxy S4 Forums, third-party equalizers are usually the culprit. So, he advises disabling or uninstalling them to fix the issue. One particular app that he identified to be causing the automatic adjustment of his music player is Equalizer by Smart Android Apps. He said that the issue stopped when he uninstalled it.
2. Observe Phone in Safe Mode
Try booting your device in Safe Mode. If the problem stops, there is definitely a third-party app triggering it. However, if the problem is still there, it might be the Android software itself triggering the issue or a hardware-related fault. Simply delete the app that you suspect has compatibility issues with your music player.
3. Do a Factory Reset
When the above solutions do not work, go to Recovery Mode and select Factory Reset. This will totally restore your phone to its factory settings. It will completely wipe all your stored files though, so remember to backup your data prior to this. You also wipe the cache partition in Recovery Mode if even Factory Reset fails.
4. Wait for an Update
If the problem is due to an OS version update, wait for another OTA update that contains a fix from your unit’s carrier or manufacturer. When there are no updates or updates fail to fix the issue, you can root and flash your phone, then, install a custom ROM that will remove the issue. This is very risky though, so do your research about the process first or seek help from a technician.
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Sources: Galaxy S4 Forums