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Samsung Galaxy S3 Questions and Problems after 4.3 Update [Part 7]

Galaxy-S3-Problems-7

Do you have problems or questions with your Samsung Galaxy S3? Try browsing this post to see if I’ve already addressed them. I answer ten problems/questions in this post but if you can’t find your concern here, browse through the first six parts of our Galaxy S3 Problems and Solutions series.

Samsung Galaxy S3 Problems After Android 4.3 Update [Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6]

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#1. Image files get re-downloaded

Problem 1

I have an S3 and love it.  Recently, AT&T ran some kind of update, resulting in image downloads appearing on my notification list on the shade (I apologize if I’m not using the right terminology — I’m a 65-yr-old woman). Anyway, if I click on the download, it tells me “cannot open file.” I clear the notification list, and before know it, these same image files are “downloaded” again. I have a feeling it’s photos that are on my phone, and the update is trying to re-load them. Is there any way to stop this from happening? Do I need to call AT&T? Thank you!Jean

Problem 2

My S3 just finished a major update and I now have things in my notification bar that I can’t remove permanently.  There are numerous completed downloads of pictures sitting there.  I clear them out and they come back 20 minutes later.  How can I clear them out for good without deleting them? Thanks. — Scarlet

Problem 3

Since I downloaded an update to my Galaxy S3 a couple weeks ago, it keeps incessantly downloading the same jpg files over and over and over and over… can I make it stop?

Thanks.Marilyn

Solution

Hello, ma’am! Thanks for dropping our site. As to the question about calling AT&T, no, you don’t need to do that to have this issue resolved. After all, you may not get the answer you needed when you call and tell them it was their recent update that did this to your phone. Instead, you may be asked to perform factory reset, which may fix the problem, of course, but may also delete all your data in the phone. There is a very simple procedure on how to stop the phone from re-downloading those images:

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Download Manager (if you can’t find it, look for Downloads instead).
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.
  10. You may reboot your phone to refresh its memory.

Problem solved!

#2. Galaxy S3 stuck on the welcome message

Problem

Hello, my Samsung S3 had constantly freezes for 1 week and now for the last 2 days just turn on with the welcome message and keeps showing the message as pop up, constantly without starting.

Anyone had this same problem? I can’t connect to my PC as well, I´m able to charge it but the PC don’t detect the mobile. I´m not using a memory card and I can’t take info from the device. I reckon in needs upgrades but I´m unable to access to the system now. SOS anyone? Thanks.– Bruno

Solution

I was hoping you would tell me what happened to the phone before these problems started to manifest because, honestly, we can only do so much to a phone that cannot boot up successfully. Knowing what the cause was would give us an idea how to remedy or fix it. But since we don’t know that, there is a couple of broad spectrum troubleshooting procedures I want you to follow:

Boot to Safe Mode

Booting the phone to Safe Mode will disable all third-party applications and services. If one these things is causing the trouble, the Galaxy S3 should be able to boot to Safe Mode and if you know which app it is, you can uninstall it from there. Follow these steps to boot to Safe Mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.
  6. If you can reach this far, a third-party app was causing the problem, so find it and uninstall it.

Boot to Recovery Mode

In case the phone cannot boot successfully to Safe Mode, one of the pre-installed apps or services may be causing the problem. I understand you haven’t made a backup of your data because the phone cannot be detected by your computer and you can’t boot it up but Factory Reset is necessary to be able to use the phone again, albeit with default settings and all. For a phone that’s stuck on the welcome message, it can still boot to Recovery Mode and pretty sure of that. Here’s how you do it:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  5. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  6. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

You will need to setup your phone after this procedure and you may have lost all your data including your contacts and messages but then again, it was necessary.

#3. Android.process.core stopped working

Problem

Hi. I read your guide. About #10. “The process android.process.acore has stopped working.” I made the factory reset and on upstart I had the same problem. Got the same message. “The process android.process.acore has stopped working”.

Now I can’t even set up my phone. I can choose language. Sync with Google. But then It freezes and restart after the Dropbox sync.

You have any ide what to do? I’m travelling at the moment. So don’t have my laptop. But I will arrive a place soon with a stationary pc. Kind regards.Thomas

Suggestion

Since you already did the Factory Reset and your phone still popping up the error message, there’s nothing much we can do without a computer. You said you would have access to a stationary PC soon enough so here’s what I would suggest you do: download and install Samsung KIES and try to restore your phone. If this procedure won’t solve the problem, I’m afraid you would have to install the firmware manually using the flash tool known to many as ODIN.

#4. Can’t edit or delete APN on Galaxy S3

Problem

Help!  I have an ATT phone that I am using on Straight Talk.  I changed the APN settings and everything was working great.  The day before yesterday, my phone started downloading some update.  Once it did that, everything on my phone changed.  The main thing is that I can no longer get on the internet or received picture messages.  When I go to Mobile Networks and then to Data Access Points, ATT is set up.  I added one for straight talk, but can’t edit or delete the ATT one.Shae

Solution

I haven’t encountered not being able to edit or delete APN on the Galaxy S3 but I take your word for it. If you were able to add a new APN for Straight Talk, however, I’m pretty sure  you can enable it instead of AT&T’s. In case ST APN doesn’t work, it’s because you may be using the dated APN settings. Since last year, ST changed the settings several times but the following is known to be working for people with AT&T unlocked phone using ST services:

  • NAME: STRAIGHT_TALK
  • APN: tfdata
  • MMSC: http://mms-tf.net
  • MMS PROXY: mms3.tracfone.com
  • MMS PORT: 80

I hope this helps.

#5. Multiple problems after recent update

Problems

Hello, I’m using a international version of the Galaxy S3, I bought the cellphone in Costa Rica. After the recently update I’ve been having serious problems.

1. Really, really slow to open an application.

2. The application get crashed

3. The music and video play has a really big problem, I can hear when the music stops even for like 2 seconds and the same with the video, it stops running every 5 minutes.

4. the camera application close itself

5. the keyboard is not responding and even when I try to restart, the keyboard stays on the scream, so have to take the battery off.

I’ve been checking for some update from Samsung but it looks like I’ll be with problems for while. Do you have a solution even just for one problem? Thank you very much.Jonathan

Solution

It’s unfortunate for you to have encountered all these problems after the update. I agree, you’re into some serious problems with your phone and if it were mine and I would experience these problems, I wouldn’t let a minute pass without performing Factory Reset. But I know the hassle of backing all your data, so let’s try to take it slow and easy.

First, we would have to narrow the problems; let’s find out if they’re caused by third-party apps or pre-installed ones. You must boot your phone to Safe Mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.

If the phone performs well with all third-party apps disabled, then you need to find the culprit, otherwise, you don’t have a choice but to backup all your data and perform Factory Reset via the Recovery Mode because you couldn’t tell if the phone freezes while you’re doing the master reset via the Settings menu.

Resetting the phone in the Recovery mode is a lot safer and here’s how you do it:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  5. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  6. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

#6. Galaxy S3 uses 80% of RAM

Problem

Hello, I am using Samsung Galaxy S3 on Android 4.3. I have a problem that the 80% RAM of my phone is always occupied which makes my mobile slow. Please guide me so that I can use my phone at convenient speed. Thanks.Fasih

Solution

There are a lot of ways to minimize use of RAM on your Galaxy S3. But over time as you accumulate more apps, RAM usage becomes higher and higher to the point that the services would have to give in so the phone can run user-initiated services or apps. Freezes and lags are among the symptoms that the phone lacks internal memory to use. For this problem, this is my advice:

  1. Narrow down the problem by booting to Safe Mode.
  2. While in Safe Mode, check the RAM usage. If there is a significant change on the amount of RAM used, then the problem was caused by third-party apps. If RAM usage, however, remains on high level, one of the pre-installed apps is causing the problem or one of the services has gone rogue.
  3. If third-party apps were causing the problem, uninstall the once you don’t use anymore and clear cache and data of the ones that left. You also need to close Recent Apps by pressing and holding the Home button.
  4. If pre-installed apps were causing the problem, backup all your data and perform Factory Reset.

#7. Galaxy S3 freezing after the update

Problem

Since 4.3 contacts have been freezing at times especially when linking our seeing defaults for contacts.  The  was refreshed, 50% of its apps removed replaced twice.  Now they tell me to remove some contacts.  This problem did not occur with 4.1.2 and had the same number of contacts and twice the apps.  Cache has been cleared  as well.  Other then replacing the phone can it be fixed?Ronald

Solution

It’s either or both Contacts and Contacts Storage are causing this problem. So, before anything else backup every piece of contact you have on your phone because they might be deleted once you did the following:

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Contacts.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Download Manager (if you can’t find it, look for Downloads instead).
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.
  10. Go back to apps list and find Contacts Storage and do the same.
  11. Reboot the phone.
  12. Restore contacts.

If the procedure above fails, backup your data and do the master reset (factory reset).

#8. Can’t access Gmail, Play Store

Problem

Good Day! I am having problems connecting to my Google account. I can’t seem to access anything Google-related e.g. my Gmail doesn’t work, cant connect to play store  and my phone is extremely slow as well. I updated Android at the start of the month.

Solution

Since you didn’t mention Wifi, I assume you connect to the internet using mobile data. Perhaps the reason why you cannot access your Gmail and the Play Store is because you don’t have an active data or internet connection. Now, if mobile data was  already enabled and still you can’t access the services you mentioned and then the phone becomes slow, there is a possibility that the APN settings are incorrect.

Here’s the thing, when the APN settings are not correct, the phone will still attempt to connect to a network using available settings, which will lead to freezes and lags. It could have been better if you included the name of your carrier so I could give you the correct APN.

My advice is make sure you have an active internet connection first. If you can fix that and the phone is still slow, boot to Safe Mode to see if there is a difference in performance. If so, then uninstall unused apps and clear cache and data of big applications such as games. But please be warned your data like saved games will be deleted. And if all else fails, the Factory Reset would always fix the problem for you.

#9. Stuck after the update

Problem

Hi Droid Guy, 

I had just clicked on the update & install notice on my phone, just when I thought everything seemed to be fine during the installation, it has then stuck at the black screen with samsung logo flashing on, as well as the LED light. It never successfully reboot since then. I waited for about an hour since the freeze before I gave in and do a battery pull, to my disappointment it still stuck at the same screen during reboot and nothing could wake it.

I’m basically a tech/gadget noob and I’m desperately trying to search online for help now (had years of terrible experience with my local samsung service centre, would hate to count on them anymore),  I really can’t imagine losing my data.

Hope to hear from you soon! thanks in advance!

Yours sincerely,

Agnes

Solution

I hope the installation was successful because if it were not, then you would have to manually install the previous version and update the phone to the newest version again. But assuming everything went well during the installation, the safest way to try to fix this problem without compromising your data is to wipe the cache partition via the Recovery Mode:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. Highlight ‘reboot system now’ and hit the Power  key.

If this doesn’t fix the problem, I’m afraid you have to do Factory Reset.

#10. Wifi won’t stay connected

Problem

On my S3 when I’m at home connected to wifi, the wifi turns off every time you sleep your phone. When I pick it back up wifi icon is not at top of screen but is still highlighted in settings. When I touch and hold it down and enter your password again it fails to connect. The only thing that works is restarting your phone.Scott

Solution

Honestly, I never encountered this problem personally. Even if Wifi disconnects when it goes to sleep or becomes idle, it will automatically reconnect once you wake it up and it will not ask for your credentials again.

I’m not sure if you want your phone to stay connected even during sleep or you simply want it to reconnect to the network. But in case you want both, here’s how:

  1. From any Home screen, tap the Menu key.
  2. Tap Settings, and then tap Wifi.
  3. Tap the Menu key and select Advanced.
  4. Tap ‘Keep Wi-Fi on during sleep’ and set it to ‘Always.’
  5. Now tap on Auto-connect and make sure the box is checked.

I hope this solves your problem.

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