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Samsung Galaxy S3 Problems After Android 4.3 Update [Part 10]

Galaxy-S3-Problems-10

It is the tenth part of our Samsung Galaxy S3 Problems and Solutions but thousands of emails were left unanswered. It seems like the Android 4.3 update rolled out late last year brought a lot of problems rather than fixes.

If you have a problem with your Samsung Galaxy S3 and want to fix it, please browse through this post to see if I’ve already addressed it. You may also browse through the first nine parts of this series. Links are provided after the break.

Samsung Galaxy S3 Problems After Android 4.3 Update [Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6] [Part 7] [Part 8] [Part 9]

You may also send us an email and tell us about your problem via [email protected] or post on our Facebook wall and Google+ page.

#1. Recovering lost pictures

Problem

Hi, sorry if it will be a bit long! I have deleted some of my gallery photos accidentally and want to recover them. I googled about how to do it and found some softwares to help. The problem is that the software can not recognize the mobile as connected by USB cable. I tried all instructions about debugging USB etc and nothing worked. I downloaded USB driver and Samsung Kies from Samsung website. There is no problem in hardware coz I can browse it through my windows and Kies but not through the recovery software. Before updating to 4.3 there was an option to connect like mass storage and they say that it was working. Please do you have any advice? Many thanks, Fedaa.

Solution

Fedaa, I understand you want to recover photos you accidentally deleted from your gallery and based on your statement, they are saved on your phone’s internal storage. I am no software expert but there is only very few software out there that could actually recover deleted data and most of them aren’t free or made public. That said, I am doubtful about the software you’re using.

You said you already download the drivers as well as installed Samsung KIES on your computer, so that would give us an assurance that your computer doesn’t have problems detecting and recognizing your phone. But the thing is with the recovery software you’re using; maybe it just cannot detect external or third-party storage devices. And have you already tried deleting a file from your computer and tried recovering using the software?

About your lost photos, have ever tried syncing your phone with Google+, Picasa or Dropbox before? If so, there is a chance, however slim it is, that your photos may have been backed in any of those cloud storages so you better check on them.

#2. Screen turns dark / dim after repair

Problem

Hi there, I’ve got a Samsung Galaxy S3, it fell and the glass screen shuttered. We replaced the screen and since then the display is very dark. As soon as I go to my display settings to adjust the brightness of the display. It is bright for about 2 seconds and then automatically goes dim/dark again. What can be the problem? Your help would be highly appreciated. Thanks! — Madelein

Solution

Ma’am, it’s best you have the phone checked by an authorized technician to have everything thoroughly checked. I’m not really sure if you also replaced the display panel (the component that actually displays the picture) or just the digitizer (the glass that makes touchscreen possible). But if you replaced both, there is a possibility that the darkening of the display is caused by a loose connection. But I also assume you’ve double-checked the settings.

#3. Gallery crashes after the update

Problem

Hi after my update to 4.3 on my Samsung Galaxy S3 international version I’m facing serious and irritating problems with my gallery . I can’t share any thing from my gallery. If I select any photo and press share the gallery stops and displays “unfortunately gallery stopped working”. Can you help me. — Rohith

Solution

The most basic solution to that problem is to clear both cache and data of the Gallery app. At this point, I would assume you’re using the stock gallery application that came pre-installed with the phone and not a third-party app.

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Gallery.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

It would also help if your turn cloud storage syncs like Dropbox, Google+ and Picasa or whatever cloud storage you have synced with your phone for backup.

#4. Volume is too low

Problem

Good day, I’ve got a Samsung Galaxy S3 with an Android version 4.3 my volume of all my apps, music, video and etc. are so soft can’t hear anything and everything are full volume. Please help. — Daneel

Solution

I would assume you’ve already checked the volume settings of your phone and set them to full, otherwise, do that first.

If the volume is just too low you can barely hear anything on your phone even if the volume is set to maximum, please try to use a third-party volume booster. I would recommend Volume+ Free. If the problem still persists, please consult a technician because may be the loud speaker on your phone is busted or something.

NOTE: Neither I nor TheDroidGuy is affiliated with developers of the app mentioned here. I have personally used it so I know it could boost the volume of an Android phone.

#5. Network signal drops

Problem

Hi, since I have updated my Samsung Galaxy S3 OS, I am experiencing problems with network signals going up and down to the extent that they even vanish at times. I have restated/ shutdown but doesn’t work. Would appreciate your help. — Norman

Solution

I am interested to know how frequent the signal drops are and if you already called your carrier or service provider about this matter. The thing is, when it comes to network problems, we can only do so much to fix them. But since you explicitly said it happened right after you updated your phone’s firmware, then there could be some issues between the software and the hardware of the phone. It would help answer our questions if you performed factory reset on your phone and if that doesn’t fix the problem, then try rolling back to the previous version but using the flashing tool called ODIN. But you should know you may void the warranty of your phone if you do so. If you can have a Samsung tech do it for you, then let them do it.

#6. Wifi signal is unstable

Problem

Hi, since updating my Galaxy S3 I keep getting a message to say the wifi signal is unstable. It definitely is not a problem with the wifi signal. Any suggestions would be appreciated. Regards Gary.

Solution

The stability of a Wifi signal would depend, first, to your network equipment such as your router or modem, and second, to the environment especially if there are a lot of appliances like microwave oven that could interfere with the signal, and third, on the receiving end, your phone. But you clearly stated that this problem happens after you updated your phone, so we’ll focus on that. I would assume your equipment are fine and that you were able to connect to your network just fine prior to the update.

The first thing you need to check is whether the phone is set to auto switch between networks. In the Advanced Settings under Wi-Fi, there is an option there that says ‘Auto network switch’ with a little checkbox beside, make sure that box is unmarked or unchecked. This will keep your phone locked onto the Wifi network regardless of how poor the signal or connection may be. And, if the problem still happens, please backup all your important data and perform factory reset. That would help determine whether it is a software or a hardware issue.

#7. Freezes when app is launched

Problem

Hi there, I am having a problem with my S3 and saw to email you from thedroidguy.com. What happens is I will sometimes click an app and my phone will freeze. I can’t turn it off when it does that or adjust the volume. It happened once and I took out the battery. It did it again and I held down the power button and the screen went black, came on inside the app I tried to click, then the entire phone restarted. What do I do to stop this from happening. I have my phone updated to the latest software. Thanks. — Tom

Solution

I was expecting for you to say what apps you tried to open when this problem happened. First, let’s narrow down the problem. Let’s determine whether it’s the third-party apps that cause this or the pre-installed ones by booting the phone to Safe Mode.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.

Try to open as many pre-installed apps as you can first just to test if the problem will be triggered. Then try to run as many third-party apps to know what app triggers the problem. If the problem won’t happen in Safe Mode, then there’s a third-party app that goes rogue sometimes causing the phone to freeze.

Boot normally and then try to free up some space and clear your phone’s memory from time to time. If the problem happens more frequently than before, backup your data and perform factory reset.

#8. Multiple problems with S3

Problems

Hello, I was surfing the internet trying to solve my problems with my phone and came across your email address and you said to email you if anybody have any problems with their phone. Hopefully you can help me with my problems, btw I have the Samsung Galaxy S3.

Not sure why, but for the last few months my battery life is really bad, which maybe can be fix if I get a new one. But started about two weeks ago, I can’t send and receive any text messages, and my alarm clock doesn’t work whatsoever. The alarm clock I’m using is the standard one that came with the phone. And my cellphone been really, really super slow. I can tap on the picture icon to take a picture, and it will take seconds to brought it up, or to open and close apps is really slow also. Just the whole thing become really slow. Is it maybe because I may have some viruses that I don’t know about? It would be great if you can help me to figure this out, because I can’t upgrade my phone until this summer, so I kinda stuck with this phone ’til then. Thank you in advance for the help! Hope to hear from you soon. — Marcelin

Solutions

It seems to me that the fast battery drain is caused by your apps that have gone rogue or aren’t functioning normally. I’m not really sure that made the phone so slow. Since you mentioned that stock clock, I can’t be sure if it’s third-party apps that are responsible for this or the pre-installed ones. But you will find out if you boot your phone to safe mode:

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen.

Booting the Galaxy S3 to safe mode can help determine the problem because it disables all third-party apps leaving pre-installed ones to run. If the phone’s performance is way better when in safe mode, then third-party apps are to blame. However, if the phone still runs very slow even in safe mode, then it’s the pre-installed apps that cause the problem. Either way, it would help resolve the problem if you performed factory reset on your phone. But don’t do this without making a backup of your important data because they will be deleted along the process.

#9. Volume drops while in a call

Problem

When I’m on the phone, after a few minutes the sound of the person I called drops so low I can’t hear her. Sometimes she can hear me, sometimes not. When I redial, the sound is again fine for several minutes and then the same thing happens. It’s not a function of whether I’m in a 3G or 4G area; it happens everywhere. Could it be a setting that I have set improperly? Thanks. — Cynthia

Suggestion

I don’t think it’s just a setting problem, ma’am. But let’s try to boost your phone’s in-call volume, please follow these steps:

  1. Open the Phone app.
  2. Tap the Menu key and choose Call Settings.
  3. There’s an option that says ‘Use extra vol. for calls,’ make sure that is checked.
  4. On the same screen, tap ‘In-call sound EQ settings’
  5. Now touch ‘In-call sound EQ’ to choose an equalizer that best fits your hearing.
  6. Choose your preferred in-call equalizer.

Try to see if the phone’s volume still drops when in call. If it does, bring the phone to a technician so that it would be checked thoroughly. I believe it is more of a hardware problem than a software one.

#10. Galaxy S3 stuck on Samsung logo

Problem

Hi, I am khaled. My Samsung Galaxy S3 was running fine last two years until today I got a prompt for android update. After updating when the phone restarted it stuck in the Samsung logo. I tried like taking out the battery and putting it on, putting the phone into the charger (as I thought it of charging problem) but nothing happen. Then I search the problem in the web and found your posts regarding the problem. I followed the steps like ‘wipe cache partition’ and even ‘factory reset’ but same problem persists i.e. the screen stuck at the Samsung logo each time I try to boot the phone. Please help me out the problem as I am really stuck. Hoping for your quick response.

Solution

The only thing left for you to do in order to remedy this issue is to revert back to the previous firmware. However, it is not entirely safe and I am sure you would void your warranty if you did this. So, my first suggestion is go to a Samsung store or the store where you bought the phone then have their technician take a look at it. He sure would perform factory reset and if that doesn’t work, either he would suggest reverting back to previous version or recommend the device for replacement as it is beyond economical repair. This way, you can claim warranty of the device without a hassle.

However, if you are left with no other option and if you cannot claim warranty anymore for some reason, then visit this post from Android Pit as it will give you an idea how to safely revert back to the previous version of Android.

#11. Google Play Store gone

Problem

Hi, I have a problem with my device, (don’t we all), so just now, after an immense frusteration of trying to remember and recover my phone pass lock, I decided to finally do the factory reset, in which all my data is deleted and my phone is reincarnated as a brand new infant.

First of all, this phone was previously my dad’s, so I have never seen it’s first time user setup and what not, but I did the setup, language input, time,etc. And now when I go to see the apps, I do not see Google Play Store! Now, I am not sure if Google Play Store was something one had to manually install or if it was already installed in the phone.

Now the only thing I see that resembles a ‘store’ is the Samsung Apps. And when I try to go on, I can’t saying that there is an error in the connection of my Wi-Fi. now then, I checked to see if my wi-fi is good and on, it is. Checked again with the browser internet, good. Now I tried to ‘install’ Google Play Services on the browser, tapping ‘Install’ many times, and it won’t damnit install! So here I am, hoping that you, a stranger I know not of will read all this shat and help me. Good day to you. — Lin

Solution

The Play Store app is part of “Gapps” or Google apps that comes pre-installed with almost all Android devices including the Galaxy S3. I’m actually wondering why your phone didn’t have the app after the factory reset. But don’t worry, you can still download and install the Play Store app. You may visit this link from Android Police; they always have the .apk file for the Play Store. Make sure you enabled ‘Unknown sources’ under Developer Options, then copy the file to your phone’s internal storage and run it from there.

#12. Phone flickers randomly

Problem

Hello, how are you? I currently have a Samsung S3. I have had it for the past two years without any issues. However, I now have a problem. If I press the side button on the right side or the home button, the screen will blink up to four times and then go dark. Then the phone options box will pop and blink about four times… and then the phone locks and I have to unlock the phone. The blinking of the screen and the phone options will pop up randomly, if I am texting, e-mailing, even if the phone is idle, etc. Could you please assist? Thank you, Joe.

Solution

It could be that the display panel connector is loose or the phone has water damage. I don’t know what happened to the phone before this problem started but I recommend you have it checked by an authorized technician. I believe it’s more a hardware issue than software. If the phone is still under warranty, never attempt to open it up. However, if you are confident enough, you can check the screen connector if it’s loose or the presence of any form of liquid inside the phone.

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