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Samsung Galaxy S3 Problems After 4.3 Update and How To Fix Them [Part 8]

Galaxy-S3-Problems-4.3-update-8

There are fifteen problems / questions that I addressed in this post. This is the 8th part of our Samsung Galaxy S3 Problems and Solutions series and there are still hundreds of emails that are left unanswered. But please browse through this post to see if I already answered your concern. Or, you can browse through the first 7 parts of the series.

Samsung Galaxy S3 Problems After Android 4.3 Update [Part 1] [Part 2] [Part 3] [Part 4] [Part 5] [Part 6] [Part 7]

Get Support

If you own a Samsung Galaxy S3 and currently experiencing some problems with it, don’t hesitate to email us at [email protected]. You can also post on our Facebook wall or PM us and I guarantee I would respond as soon as I can. For owners who prefer to use Google+, we also have a Google+ page you could follow. We dedicated a page on our site to guide you how to get support, please head to our Troubleshooting Page for instructions.

There will be more articles like this so if you want to get updated every time new articles are published, subscribe to our newsletter. And by the way, I am calling all Galaxy S3 owners who have problems with their phones to reach out to us. We will find solutions for you.

Problems and Solutions

#1. Cannot use Google apps after the update

Problem

I had just manually updated my s3 with android 4.3 and now I am unable to use any kind of Google services like playstore, youtube, maps, gmail, and even Facebook can any body tell me how to fix it.

Solution

I’ve encountered a lot of issues already including not being able to “use” Google apps including the ones you mentioned. But I know you would agree with me if I said that the term “use” could mean a lot of things. I was actually left to assume what your problems really are but based on your message, you said that the problem occurred after you manually updated your phone to Android 4.3.

I’m not sure if you were using a stock firmware or a custom ROM but I would stick to my experience. There was a time when I installed a custom ROM on my phone and Google Apps were nowhere to be found. I later found out that Gapps didn’t come with the firmware and needed to be installed or flashed after the flashing of the ROM. So, if you flashed a third-party ROM, make sure Gapps were included or you need to install them.

In case one of the Google apps won’t run when you tap them, boot to Safe Mode and attempt to run them there. Otherwise, you need to download the firmware (and the Gapps package) again and reinstall them. If, however, you’re getting the “Unfortunately, [G app] stopped working” error message, try to perform factory reset and if that doesn’t help, re-flash the firmware. If all else fail, flash the stock firmware back using ODIN.

#2. Music suddenly stops on Galaxy S3

Problem

Dear Sir, I am using Galaxy S 3 and recently I am suffering from one problem in media player. When I am listening the songs, media player automatically stopped. I mean song has paused. Again I have to play it. What is the wrong? Please help me to solve out. Many thanks.Amila

Solution

I’m pretty sure this problem happened shortly after the update to 4.3. There have been a lot of complains from users related to this problem. The first thing you should do is to clear the Music app’s cache and data. Please note you may lose all your playlists but not your music tracks. If this doesn’t help, boot to Safe Mode and try playing music there to see if the phone still pauses. If it doesn’t, then a third-party app is causing the problem. You need to find that app and disable or uninstall it. If, however, it still pauses while in Safe Mode, backup all your data and perform Factory Reset. I’m certain there are other problems aside from this and master reset may be able to solve them.

#3. Saving media files to external storage

Question

My Galaxy S3 is saving all my apps and music to my phone storage and not my 16G SD card. How do I resolve this and saved the memory on my phone? Thanks guys.

Answer

There’s nothing to solve here because the Galaxy S3 was programmed to save all of the files into its internal storage. But you can easily move your media files to your SD card as well as third-party apps. You can also make the SD card the default storage for your Camera:

  1. Launch the Camera app.
  2. Tap the Menu key and choose Settings.
  3. Tap Storage, and then Memory card.
  4. That’s it, every time you snap a photo, it will automatically be saved into your SD card.

Here’s how you move third-party apps to the external storage:

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap the app you want moved.
  8. Tap Move to SD card button.

#4. Galaxy S3 won’t charge occasionally

Problem

Dear sir, my S3 sometimes doesn’t charge at all even if I keep it charging it for around 8 hours. I try switching it OFF and ON but still the same problem persists. I have installed the battery doctor app I have also tried to forcefully close the app and charge but nothing happened. Can you please help me?

Solution

I think it’s related to any software but to your charger or cable. I don’t know the frequency when this problem happens but if it is more often than I thought, you should try a different charger or USB cable. The explanation why it occasionally happens is because of a loose connection; it happens when there’s breakage on the cable or the USB port on your charger is loose. To confirm it, wait until the phone refuses to charge and try wiggling the cable. There’s also a possibility that the microUSB port on your phone is loose but it’s too early to say that now. Try purchasing a new charger if this problem happens a lot.

#5. Bookmark folder disappeared

Question

I just found you via Drippler and I promise to be a frequent visitor! About 3 weeks ago all my Samsung Galaxy 3 bookmark folders — and the bookmarks within them — disappeared. I am SLOWLY re-creating them, but lost some important ones I can’t find again. Do I have any hope? Thanks in advance for any help you can give me.Cheryl

Answer

Thanks for dropping by, Cheryl. Can you remember having cleared cache and cookies of your browser? That could be the reason why your bookmarks disappeared. I don’t really know why the entire bookmark folder disappeared but if you can’t find it anywhere on your phone’s internal and external memories, then I’m afraid it’s gone. But I hope you have a good time rebuilding your bookmark list.

#6. Galaxy S3 freezes occasionally

Question

Hi! My Galaxy S3 sometimes freezes, but if I turn screen off and then again on, its working OK. This kind of freezes may be two or three times in one day and no matter what I do (I mean apps or internet or just in homepage). Can you please tell me what may cause that kind of freezes?

Best regards, Meelis.

Answer

So, the freezes aren’t as frequent as I thought. There could be a couple of apps that’s causing this. Please observant of the apps you’re using when the phone freezes. There isn’t conclusive evidence that would point us to blaming your phone’s display or digitizer considering freezes and lags seem common to Galaxy S3 especially when you’re running a bunch of apps. Touchwiz could be partly responsible for this as apps run on top of it. Again, just be mindful of apps that are running when the phone freezes, and then try disabling them to see if the problem is remedied.

#7. Cannot transfer media files to computer

Problem

Hi there, I am a S3 user and have been trying to load all of my images/videos/music and other files to my computer but it is just not working. So you have any suggestions. Thanks in advance.Sylvia

Solution

Ma’am, you need to install all necessary drivers so your computer can detect and recognize your Galaxy S3. Fortunately, you don’t have to scour the web to find these drivers as they come with Samsung KIES. You can download the application to your computer from Samsung’s website (download link here) and install it. Once the installation is successful, plug your phone to your computer and it should be detected.  You can now start transferring files to your computer.

#8. Galaxy S3 call fades in and out

Question

Hi, I have a Samsung Galaxy S3. While talking through a normal call the listener complains that my sound fades in and out and sometimes breaking up. What could be the problem? How do I go about solving it? Have their been similar complaints of the S3? I hope you can advice me on this. Thanking you in anticipation.

Answer

If this problem never occurred before, it could be just a temporary network issue. You may call your service provider and inquire about this. In case it happened shortly after you updated your phone, try restarting it to see if it solves the problem. If this problem happens all the time, I would suggest you have the phone checked as there could be some problem with the mouthpiece. Or, try blowing compressed air through the mouthpiece hole to get rid of corrosion.

#9. Get rid of carrier-specific apps

Problem

Hello I have a Samsung Galaxy S3 and it came from Germany from Vodafone and the software is not working properly and I hate that Vodafone apps and when I update from Kies it’s installing the same thing please help me what can I do to run my phone normally and without installing that apps?

Solution

The thing about carried Galaxy S3s is that they always come with bloatware that carriers pre-installed and you couldn’t just get rid of them like any other third-party apps. Well, if you cannot use the phone normally due to those apps and the firmware, you better root it and install a custom ROM. If you don’t want running custom firmware, rooting will actually give you power to uninstall any app from your phone even if they were pre-installed. But beware of the system apps because you might mess up your phone when you uninstalled them too.

#10. Slow charging issue on Galaxy S3

Problem

I have a Galaxy SIII (SPH-L710) from Boost Mobile and recently I have had issues charging my phone. When I plug it in, the red indicator light appears, but not as bright as it does when I charge it when it’s off. I had it plugged in for about 7 hours just for it to be at 44% when I woke up. After turning it off and having it plugged in, an hour or so later it was fully charged. I’ve tried removing battery, rebooting, using different cords and even attempting to clean out the USB port. Any ideas what’s causing this? Could it really be an application I downloaded? I usually stop programs from running in the background to save battery life, so other than facebook, Google apps and anything else that starts on it’s own, nothing is running. It is still under warranty, and I do have the insurance provided from Boost, but I really don’t want to pay a $100 deductible, or have to send it out if I don’t have to. Any help, ideas or suggestions would be greatly appreciated. Thanks, Jeremy.

Solution

Based on your statement, Jeremy, the battery was fully-charged in an hour or so from 44% when you turned it off and plugged it in. That alone would tell us that some apps or services use a lot of power but it’s difficult to pinpoint which one. Here’s my suggestion for you, drain your phone’s battery up to 2%. Then boot to Safe Mode and enable Airplane Mode. Now, charge the phone and be mindful of the time. If the phone is fully-charged a lot faster than all apps and services running, then there’s no problem with your phone’s hardware or the charger. It’s with the apps. Since it’s impossible to find which one, you must consider having the phone reset back to its factory settings after you backup all your data.

#11. Galaxy S3 can’t boot past Samsung logo

Problem 1

Hi! I have a really big Issue with my S3 and I don’t know how to fix it. My S3 keeps having the same problem: it does not simply boot it gets to the Samsung screen and it loops the entire process over and over again. The only temporary solution is hitting the power button side against the floor/table. I don’t know what it is or how to get it right. Please help me out.Marco

Problem 2

Hi, my Galaxy s3 also started restarting automatically. It happened 3 times by now. When phone was in sleep I suddenly heard the startup tone of my GS3, then I  noticed that it has restarted.Sidath

Solution

It is a common issue after an update and the common workaround to this problem is to boot to recovery mode and wipe the cache partition. If this doesn’t work, however, factory reset is necessary.

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. Highlight ‘reboot system now’ and hit the Power  key.

#12. Voice recognition issue, Talkatone alternative

Problem

There are two issues with my Galaxy S3.

1. Its voice recognition has become more and more stupid. It was working awesome. Now it doesn’t understand anything correctly. What’s the solution?

2. I just updated my android and talkatone stopped working since then. Is there anything I can do? Is there any similar app that I can use? Thank you.Siavash

Solution

I can’t understand you correctly either. What I do understand is that the voice recognition feature on the Samsung Galaxy S3 was far from perfect. Sorry, I can’t formulate a solution to your problem because it’s more of a rant than anything. But as to your other concern, well, try Viber. For me, it’s better than Talkatone.

#13. Duplicate text messages on Galaxy S3

Problem

Droid guy, sometimes incoming text messages repeat themselves 3x. Help! I can spell but please excuse my thumb typos.Danny

Solution

I’m pretty sure you have more than one text messaging app on your phone right now. Uninstall the ones you don’t use or you can just disable them so they won’t notify you when an incoming message arrives.

#14. Downloaded documents being re-downloaded

Problem

Ever since my 4.3 update, I keep getting notifications that my downloads are complete. I downloaded three documents in October but now since upgrading it reloading them. How can I stop this?  Thank you.

Solution

You need to clear both the cache and data of the Download manager service. This will solve the problem.

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap Download Manager (if you can’t find it, look for Downloads instead).
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.
  10. You may reboot your phone to refresh its memory.

#15. Galaxy S3 restarts when accessing clipboard

Problem

Ever since I did an update for my cell phone I can’t access my clipboard. When I try my phone automatically restarts.  Please help. My phone was wonderful now since the update it seems HORRIBLE.

Solution

It’s also a common issue on the Galaxy S3 after the 4.3 update. Fortunately, it can be fixed by a simple procedure:

  1. From the Home screen, tap the Menu key.
  2. Choose Settings, and then the More tab.
  3. Tap the Application Manager and swipe to the left until contents of the All tab are displayed.
  4. Scroll to and tap TestService.
  5. Tap Force Stop.
  6. Reboot the phone.

That’s it! The problem should have been solve already. I have explained this problem on my blog.

#16. Media files can’t be played/viewed

Problem

Hi, need help.  My files which was saved onto my external sd card can be viewed/played via my file manager.  But somehow they do not appear at the audio player and photo viewer (both are bundled aps). I have tried rebooting the phone,  but nothing happens. Please assist me.Edwin

Solution

It’s more of an SD card problem than a software glitch. Try unmounting the microSD card and let your computer read from it. If there’s a problem with it, your computer will prompt you that it needs to be formatted. If your computer can, however, read from it just fine, backup all your files while you can, then mount the card back. Try to see if you phone can read from it. If it couldn’t, then you need to reformat the card with FAT32 format.

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