A new question in The Droid Guy Mailbag reads, “Help. I am seeing the error message ‘Android Process Media has Stopped’ in my Samsung Galaxy S4? What could be causing it? More importantly, how can I fix it?”
Possible Causes of the “Android Process Media has Stopped” Error in Galaxy S4
According to some people experiencing the problem, the error message usually occurs after updating the firmware version of the phone. The glitch may be triggered by an app, a temporary data in the cache or a corrupted system file.
Likely Fixes to the “Android Process Media has Stopped” Issue with the Galaxy S4
Based on various forums like XDA Developers, there are four ways to fix the problem. Here are the solutions that you can apply:
1. Clear Cache and Data of Download Manager
If the problem is triggered by temporary files installed in your device, clearing the cache will most probably fix the issue. When that solution fails to work, clear its data as too. Just remember to try looking if Clear Cache fixes the problem before selecting Clear Data.
Follow these steps to access these options:
- Access Settings.
- Go to Applications.
- Choose Manage Applications.
- Be sure to tap the All tab.
- Select Download Manager.
- From here, you will have the option to Clear Cache or Clear Data.
2. Disable or Toggle Auto-Sync
Some people said that disabling the auto-sync function of their phone solved it. Note that the solution will prevent you from automatically downloading and installing updates for your apps though.
You can find Auto Sync Data using the steps below:
- Go to Settings.
- Select the Connections tab.
- Choose Data Usage.
- Tap the Mobile tab.
- Hit the Menu button.
- Just tap Auto Sync Data to disable the feature. If you have found it to be disabled by default, turn it on, and then off again.
3. Remove Suspicious App
If you see any suspicious app in your phone, or you think that the third-party app you last installed is the culprit, uninstall it to fix the issue.
4. Factory Reset
When all else fails, backup your data and do a Factory Reset. This will revert your phone back to its factory settings and fix all corrupted system files that may be triggering the trouble. You can access the Factory Reset menu through Recovery Mode.
For more questions about Android devices, email us at firstname.lastname@example.org.