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Samsung Galaxy Note 3: Problems, Questions, Solutions, Answers [Part 6]

galaxy-note-3-problemsJust finished reading news about LeBron James’ rant over his Galaxy Note 3 and I wonder what could have caused the phone to delete everything and reboot? As far as I know only Factory Reset does that. But if there is, indeed, a problem that could erase “everything” that’s in the phone, that’s something we need to discover.

It’s time for our Galaxy Note 3 Problems series and this post is the sixth part. I addressed ten questions / problems in this article so take your time browsing the page. In case you missed the first five series, the links are provided after the break.

Samsung Galaxy Note 3: Problems, Questions, Solutions, Answers [Part 1][Part 2][Part 3][Part 4][Part 5]

We will do everything to help our readers and we will use all possible media to do that. So, if you have problems, questions, suggestions and clarifications, you can ask us through our Facebook Page, Google Plus Community, subscribe to our newsletter or email us at [email protected].

Custom notification sound not working

Question: I have a Verizon Galaxy Note 3 and the instructions say to go to APPS…. where in the freak is that? I’m sure it’s there but the instructions or missing something for me. “In general, you can set your the notification sounds of your apps by going to Apps and then going to Settings. From there, go to the Device tab followed by Sound.”Mark

Solution: It is the Applications icon the instruction is talking about. You need to go back to Home screen and look at the lower-right corner of your screen. There is an icon that has little squares in it and labeled “Apps.” That’s the icon you need to tap.

Alternatively, you can go to Settings by tapping the Menu key (the key found on the left side of the Home key) and choosing “Settings” from the options. From there, you can find the Device tab, and then the Sound option.

I just published an article that would guide you how to transfer third-party audio tracks and use them as notifications: How to Use Custom Notification Sounds on Samsung Galaxy Note 3.

Text messages split up

Question: Why when I text my messages split up & sometime they are out of order the end be 1st & the beginning be at the end?

Answer: It has something to do with the encoding and it varies, correct me if I’m wrong, from carrier to carrier. Only long messages are split up and the phone would usually tell you about this with a little indicator that says “1/1” or “1/2.” A text message could only contain 160 characters and if it goes beyond that, the phone would automatically split the message into multiple messages.

Bluetooth don’t work with car

Concern: When I first got my Note 3, it worked flawless with car radio. It still works but the Bluetooth from Note 3 renders my touch screen on the car radio useless.  If I turn the Bluetooth off, the screen works.  Hands free is useless if I have to pick up the phone to use it?

Answer: It’s not the first time. In fact, there have been more Galaxy device owners complaining not being able to pair their phone with their car after the updates. It’s, apparently, a compatibility issue. The Galaxy Note 3 supports Bluetooth 4.0 but it was originally released supporting lower versions.

The Bluetooth technology needs a hardware that is perfectly compatible with the software and this is where problems often enters. It could be that your car has a lower version of BT and your Note 3 is using a more advanced version. Try calling your car company and ask for available updates if there are any.

Galaxy Note 3  Touchwiz issue

Problem: I have both the Note 3 and Galaxy S4. Whenever I hit the home button on either phone, I am prompted to choose either the Touchwiz easy option or regular option. Whichever I choose, I am prompted again the next time I use the home button. Need help. Thanks. Both are running 4.3. I also have a note 2 which does not seem to be affected…yet.

Solution: It’s a glitch in the phone and can be caused by Google Search update, corrupt TouchWiz data and the presence of a third-party launcher. The good news is it can be solved for as long as you know what causes it. I have written a lengthy post about it and published it just a while back so I will just point you to that article: Galaxy Note 3 Prompts to Choose Default Touchwiz Launcher [How to fix].

Note 3 notification toggle issue

Problem: I have a U.S. Verizon version Galaxy Note 3. When first purchased the phone I was able to add or remove certain toggles. Now after a couple over the air updates I am unable to edit the toggle buttons. When I press the pencil button to edit the buttons I get an error message stating “unfortunately settings has stopped.”

No matter where I go to change these settings I get that error message. And that’s only changing the toggles. I have taken this phone to Verizon to no avail. Is there any possible solution to this problem as I do not want to use a third party app as I am doing now when the phone is capable of what I want it to do without needing a third party app.

I personally don’t want to do a factory reset but if that may be the case then I will have to. Any help would be greatly appreciated. Also, I have searched the Internet for this problem and I can’t seem to find anyone with the same problem. Please help!! Thanks, Ron.

Solution: I understand why you don’t want to do a Factory Reset but that’s always the last resort in case the problem remains or becomes worse. I’m actually at a loss here since I don’t know what caused the Note 3’s device manager to fail. I think there is an app that has gone rogue and caused this problem. But since Settings keeps crashing, we cannot manage the apps. So, the best thing to do is to boot to Safe Mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, release the Power key. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. ‘Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

While in Safe Mode, try opening Settings to see if the problem persists. If not, try to remember apps you installed prior to this problem and uninstall them. However, if the Settings still crashes in Safe Mode, there is one last option you can, wiping cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When ‘GALAXY Note 3’ appears on the screen, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select and wipe the cache.
  7. With ‘reboot system now’ highlighted, press the Power key to restart the device.

Check if the problem still exists, if it does, you need to perform a Factory Reset.

Gets stuck on the dialing screen

Problem: Good afternoon. I seem to be having a problem with dialing out on my Verizon Galaxy Note 3 . It shows that it’s dialing I have full bars as well as 4G. I tried several numbers thinking it would just be a fluke but it’s not. The phone also gets stuck on the dial out screen after a few minutes of trying to make a call. Any suggestions?

Solution: It appears as though it’s a minor dialer problem. Clearing cache and data would surely fix this problem.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, then the General tab.
  3. Tap Application Manager and swipe left or right to display the tab where it can be found.
  4. Scroll to and tap Dialer.
  5. Tap Force Close, then Clear Cache and Clear Data buttons.
  6. Then confirm by tapping OK.

Note 3 charging problems

Question: Hi. I got my Note 3 in the middle of December. All of a sudden I’m having trouble getting it to charge. First of all I keep getting an error message that for faster charging I should use the original charger that came with the phone. I have been using the original since I got the phone – why wouldn’t I?

Second, I plugged in my phone the other night as I always do and it wasn’t fully charged.  I always pull the plug out of the phone at the plug, not farther down on the cord. If I wiggle it sometimes it charges but I have to keep it perfectly still and keep my eye on it. I decided to try using the cord from my Note 2 and it works fine. Is there a software glitch or something?  It’s very strange that this started all of a sudden and I was not doing anything different. Thanks for your help. Disappointed Note 3 user. Otherwise I love the Note 3!Marcia

Answer: No, it isn’t a software glitch. In fact, it is obviously the USB cable or cord that has some issues. But since we really cannot see what is inside the cord, all we can do is guess or even assume that there a breakage somewhere. You said that you tried using a cable from your Note 2 and your phone charges just fine. That’s one proof. The other proof is when you said you have to wiggle the cord and it charges sometimes.

The break causes the error message. You see, there are always four wires inside the insulation of the cord: one for the ground, one for the charge and two for data. If there is a breakage to any of these wires, charging is impossible. So, the workaround is, use a different cord that works or buy a new charger.

Multi-window functionality not working

Problem: When I first bought this phone from Verizon it had a feature that was on the left side of my screen. It was a small tab that I could pull to the right and all sorts of apps could be accessed.  It also allowed me to be able to split my screen and use two apps at the same time. That tab is no longer available to me. Some how I changed a setting and now it is not there. Can you instruct me on how to get it back please?

Solution: I think you may have just disabled it by accident. You can always get it to work again unless you have gotten rid of it for good. But try these steps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap the Device tab.
  4. Under Sound & Display section, you can find Multi Window.
  5. Toggle the switch from off to on.

Email us back in case this doesn’t work.

Waking phone with “Hi Galaxy” command

Problem: When I first received my Note 3 I was thrilled by the ability to use the “Hi Galaxy” to turn it on and use voice commands. About a week later I lost the ability to turn it on from sleep with the Hi Galaxy command. I know what settings need to be set. In fact, I set up 3 phones at the Verizon store to work, but could not get mine to work again.  Later I reset my phone to the original factory settings and was able to get the Hi Galaxy command to work again.

I reloaded all my apps and everything was still good. Sure enough, about 1 week later the “Hi Galaxy” command would not turn the phone on from the sleep mode. I cannot be the only one with this issue. This hands free operation was very nice and hard to lose. Note I can still use the other voice commands but need to turn on the phone with the button, which means I need to take it out of my pocket.  Thanks for your help.

Solution: It is such a nice feature because you can wake your phone up without even touching it. I’ve seen related problems before but the ones I encountered were caused by corroded mouthpiece. So, a little blast of compressed air solved them. Yours, however, seems a little complicated. I don’t know exactly what happened to the phone and why it’s not waking up with the “Hi Galaxy” command.

To rule out the possibility of third-party apps interfering with S Voice, boot to Safe Mode and try the hands free command there. If it works fine while in safe mode, find the app that causes the problem and uninstall it. However, if it still won’t work, then there’s a more serious issue with the phone. Try this procedure:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Look under Wake Up section, check “Wake up command.”
  4. Also, make sure “Voice wake-up” is set to on.
  5. With the phone still  on, remove the back cover.
  6. Remove the battery.
  7. Leave the phone without a battery for a minute but at the same time, press the Power button. This will discharge stored electricity from the phone.
  8. Place the battery back and turn the phone on.
  9. Let the phone sleep and try “Hi Galaxy” command.

Another thing that I want you to check is the Power Saving mode. There have been reports that this feature may often interfere with the phone’s S Voice operation. When enabled, the phone will go into deeper sleep when idle making it almost impossible to wake up using voice.

Update is temporarily unavailable

Problem: I just recently purchased the note 3 since the unboxing every time I go to check my update status it says unavailable and when I check to for updates it gives me a message that software update is temporarily unavailable please check back later. This has been going on since I have got the phone. I have contacted both Verizon and Samsung and neither can give me a reason why this is happening. I know the new version KitKat is coming out but if my software update is messing up I’m afraid I will not get it. I was wondering if anyone else is having this issue on their device and if there is a simple fix for it. I have done a factory reset a couple times with no fix. Any help is greatly appreciated and thank you for your time. Included is two screenshots of the issue

Solution: It seems that this issue is common with Verizon Note 3 and S4 owners and the worse is the carrier couldn’t provide clearer explanation as to why this is happening. When you do a search online for this problem, you could find a lot of owners confirming a SIM card swap solves the issue, although there were also others who said it didn’t work.

I talked to one of my friends over at XDA Dev and he said that the “update is temporarily unavailable” error message simply means there isn’t any update available. But then I asked why not the “no available updates” message like others? Verizon’s servers may be unreachable when there are no updates down the pipe. Doing this could help optimize the performance of their servers, he said.

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