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Moto X Problems, Questions, Solutions and Answers [Part 1]


Motorola‘s Moto X maybe one of the best smartphones released in 2013 but it is not free of problems. That is why we will extend our support and include the device in our list. This post is apparently the first of our Moto X Problems and Solutions series and I can assure you there will be more articles of this kind to come. So, subscribe to our newsletter so that you will receive updates whenever we post new articles on our site.

For those who have concerns with their Moto X, feel free to email us at [email protected]. You may also post in our Facebook and Google+ pages.

#1. Moto X Wi-Fi keeps dropping

Problem: My problem with Moto X started just recently maybe about a week or two. I don’t know what I did or what I didn’t do but my Wi-Fi connection keeps on dropping that I cannot get decent time to browse the internet and I’m talking about my own network at home. I noticed though that when the connection drops, the WiFi icon on the Notification Bar turns gray with a question mark–it is very noticeable because when I have good connection, all of the bars are blue, right? Is there any way you can help me retain my connection back? Thank you.Linda

Solution: Yes, Linda. When the connection is good, you’ll see a blue Wifi icon on the notification bar, however, when you’re getting the gray one with a question mark on it, it means the phone detects a network but it’s connected. There are, of course, a lot of factors that could affects your phone’s normal reception but try to troubleshoot it. Here’s what you need to do:

  1. Unplug from the power source your router and leave it without power for a minute.
  2. Plug the router back in and wait until the lights become stable. Sometimes it would 30 seconds to a minute for the router to fully boot up and start transmitting.
  3. On your phone, go back to the Home screen and tap the App tray.
  4. Touch Settings and find Wireless & Networks section.
  5. Tap on the word Wi-Fi to open its Settings menu.
  6. Touch and hold on the network you always connect to.
  7. Tap Forget Network.
  8. Go back to Settings screen.
  9. Slide the Wi-Fi toggle switch from ON to OFF.
  10. Reboot the phone.
  11. Once the phone is back up, return to the Settings screen.
  12. Now slide the Wi-Fi toggle switch from OFF to ON.
  13. Your network will soon appear on available networks list.
  14. Tap on your network, enter credentials if applicable, and then tap Connect.

You can now try to browse or download anything from the Play Store to try your connection. In case, there are a lot of you connecting to your Wi-Fi network, you might want to download and install Wifi Analyzer app from the Play Store so you could check how crowded your network already is. Perhaps there is a need for you to change the channel on your router.

#2. Alarm clock goes off late

Problem: I always set my alarm clock at 5:30 a.m. so I have time to job before I go to work. I bought a new phone last month and it’s a Moto X. I love the phone but I noticed it’s alarm clock goes off late. It started a couple of days ago when it went off 5:34, then yesterday it was later than that, 5:42 and I was already jogging. Today, it went off 5:33. So, basically, it’s not a coincident and I am pretty sure tomorrow it would go off late again. I know it’s not really a big problem considering I have a dedicated alarm clock and a different phone but it’s a new phone and I just want it to function perfectly. I’m sure you know the feeling. Any suggestions, please?Myka

Solution: It sounds like it’s a glitch on the clock app. There were quite a few Moto X owners who encountered this problem and, of course, you’re one of them. But I am almost certain that this issue can be solved by simply clearing the cache of the clock app. Here’s how you do it:

  1. From the App menu, tap and hold the clock app you’re using.
  2. Once the phone vibrates, drag the icon to App info.
  3. Now tap Clear Cache.

That should do it. Otherwise, I would suggest using the clock app called Timely, which has recently been bought by Google. The app has already been proved to stable.

#3. Cannot uninstall barcode reader app

Problem: I went shopping with my mom last weekend so I installed the app Barcode QR Code Scanner because I like scanning items we would buy. However, my phone which is a Moto X popped up and error message “Unfortunately, Barcode QR Code Scanner has stopped” then I hit okay and another error message popped up, “Unfortunately, Camera has stopped.” I knew the app I installed screwed my phone so I went to Settings to uninstall it but another error message came up, “Unfortunately, Settings has stopped.” What should I do? I cannot uninstall the app because there is this chain of error messages.Jordana

Solution: Apparently, your phone is messed up by the barcode scanner app and the worse thing is you cannot launch the Application Manager because Settings crash. But don’t give up just yet because there’s always a way to get rid of that app–booting to Safe Mode.

  1. With the phone on, press the Power key.
  2. Touch and hold Power off.
  3. Tap Ok when Reboot to safe mode appears on the screen.
  4. Safe mode will appear in the bottom left corner.

While in Safe Mode, you can go to Settings because the barcode reader you installed was disabled so there is no way it could affect your phone’s normal operation.

  1. From the App menu, tap and hold the Barcode QR Code Scanner app you’re using.
  2. Once the phone vibrates, drag the icon to App info.
  3. Now tap Uninstall.
  4. Tap and hold the Camera icon and drag it to App info.
  5. Tap Clear Cache.
  6. Boot normally.
  7. Problem solved!

#4. Bluetooth cannot pair with headset

Problem: I just bought my Moto X and I got no complaints whatsoever until yesterday. It couldn’t pair with my headset! I know my headset isn’t defective because it was working fine with my Galaxy S2. But how come my Moto X can’t successfully pair with it? I mean it can detect the headset alright but when I try to pair them, they just won’t. I need your help here because I’m at my wit’s end. Is there a way to solve this issue? Thanks.Alejandro

Solution: First of all, not all Bluetooth devices may be supported by new generations of Android smartphones. Bluetooth technology has already evolved that devices using previous BT versions are no long compatible with supported versions of new devices. Second, it could have been easier to spot what the problem really is if you included the brand and model of your headset. Now, follow these steps:

  1. Remove the pairing on both devices and turn off your headset.
  2. In your phone, go to Settings.
  3. Under Wireless & Networks, slide the Bluetooth switch to OFF.
  4. Reboot the phone.
  5. Go back to settings and then turn Bluetooth On.
  6. Turn on your headset and let the phone detect it.
  7. Once detected, attempt to pair.
  8. If they can’t pair at this point, check your headset’s specs to see if they’re compatible with the BT specs of your phone.

If you haven’t tried pairing another device with your phone, try it just to check if it’s actually working. Remember, Moto X supports higher version of BT so there is a possibility they’re not compatible. Why don’t you try installing A2DP Connect to your phone to see if it can help? It’s offered free from the Play Store.

#5. Random reboots / restarts

Problem: I can’t understand my phone now, it randomly reboots. I’m sorry but I really cannot give enough specifics because I really don’t know what happened or what caused this. Last night it was fine but when I woke up in the morning, the alarm didn’t go off. I opened Facebook to update my status but the phone rebooted to my surprise. When it was up again, I login to FB again but then it rebooted one more time. Can you help me?Miyuko

Solution: The truth is, I, too, don’t have any idea what happened to your phone but I have a feeling it’s a third-party that’s causing this. The first I’ll have you do is to narrow down the problem whether it was caused by a third-party app or not–we can only do that by rebooting to Safe Mode.

  1. With the phone on, press the Power key.
  2. Touch and hold Power off.
  3. Tap Ok when Reboot to safe mode appears on the screen.
  4. Safe mode will appear in the bottom left corner.

If the phone doesn’t reboot in Safe Mode, follow these steps:

  1. Since you said the alarm didn’t go off, the first suspect is the clock.
  2. Clear its cache and data.
  3. If  you installed third-party clocks, clear their caches and data, too.
  4. The second suspect is the Facebook app.
  5. You need to clear its cache and data, then uninstall it. Don’t worry, you will retain everything in your FB account.
  6. Boot normally now and see if the phone still reboots.

If the phone still reboots, continue finding the app that’s causing it and get rid of it if possible. Moreover, make sure your phone’s firmware is updated as well as all your apps. But if all else fails, a Factory Reset might be necessary to resolve this issue.

#6. Phone is slow and freezing

Problem: I noticed that the performance of my phone, a Moto X, is not the same as before. It has become so slow that it would take forever to load apps. There are also times when the phone just freezes for a few seconds. I mean, it becomes totally unresponsive but then it comes back to life and I can do what I want… but it is still slow, though. I don’t know what could have caused this but I’m sure it’s not a virus or malware because the day I bought it, I also bought a paid antivirus that it has never been turned off. Please if you have suggestions on how to solve this issue, help me.Roger

Solution: Unlike reboots and shutdowns, freezing problems in Moto X are minor issues, which means that they can be solved by simple procedures. Over time the performance of a smartphone, even the most powerful one, will deteriorate and this could just one of those cases. Since you explicitly said the phone runs slow and more often freezes, my primary suspect is the RAM or the internal memory. The first procedure would be to reduce memory use, you may follow these steps:

  • Remove widgets from the Home screen especially the ones that update information from time to time and the ones that need internet connection.
  • If you’re using live wallpaper, remove it for now.
  • Update all your apps.
  • If there were apps causing problems, uninstall them.
  • If you’re using third-party task managers, disable them for now or better yet, uninstall them too.
  • Close apps that run in the background.
  • Uninstall apps you no longer use especially games.

The steps above could help your device run faster but for freezing problems, you need to boot to Safe Mode to determine whether there is a third-party app that’s interfering with your phone’s normal operation. Like the rebooting issue, you need to trace apps that cause the phone to freeze and uninstall them.

#7. Fast battery drain

Problem: My Moto X eats up its battery so fast that it would last only a few hours. Unfortunately, I am not technology savvy and an old man at that, so I need all the help you could provide me. The phone is relatively new, about 4 months I think, but I’m new to all these so I don’t know if I stuffed it with a lot of stuffs. There are actually a lot of apps that I thought I could use or make my life a little easier but they’re all crap. Any suggestions would be greatly appreciate, Droid Guy.Mario

Solution: Mario, it seems to me you’ve installed a lot of apps in your phone that you don’t use because they’re useless to you. So, my suspicion is one of those apps has gone rogue and could be draining the battery faster. However, finding the app could a lot of your time so there’s one thing I would want you to try–boot the phone to Safe Mode and observe if it still drains it battery faster than usual.

  1. With the phone on, press the Power key.
  2. Touch and hold Power off.
  3. Tap Ok when Reboot to safe mode appears on the screen.
  4. Safe mode will appear in the bottom left corner.

While in Safe Mode, take your time uninstalling the apps that you think are useless. Here’s how you do it:

  1. From the Apps menu, touch and hold the app you want to clear cache until it vibrates.
  2. Drag the icon to App info.
  3. Tap Disable.

After doing all these and the battery drain is still as crazy, then call your provider and request for a phone replacement as it may be a hardware issue. If you can manage to perform the Factory Reset, that would be better. If not, then let your provider’s technicians do it for you.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Tap Backup & reset.
  4. Tap Factory Data reset.
  5. Tap Reset phone.

NOTE: Factory Reset will delete all your contacts, messages, apps, settings, etc. so be sure to make a backup of them before you do this.

#8. Motorola Assist not responding

Problem: One of the things I love about my Moto X is the added feature or app called Motorola Assist. I am a medical representative and I drive a lot so my phone always stays on my car’s HUD and Motorola Assist makes things way easier as it reads out my messages and almost everything. But I encountered a lot of times already that the app won’t respond to my commands. Do you have any idea what I’m talking about? Do you have any suggestions on what I should do to fix this? Thanks and keep it up you’re helping a lot of people!Mia

Solution: It was once a common problem with Motorola Assist to be stuck especially when you successively give it your commands. But I think you’re too busy on your job that you don’t have time to check for updates on your phone. Actually, Motorola already addressed this problem by releasing a patch or a small update to contained a fix for this specific problem. The most appropriate thing for you to do right now is to check for updates. Go to Settings > About phone > System updates.

If the Motorola Assist is stuck and you can’t close it, go to Settings > Apps and force close all Motorola Assist services.

#9. Phone number was deactivated

Problem: Just yesterday I received a call from my daughter and today my daughter said through Facebook that she tried calling me but my phone number was deactivated? I don’t know what to do or who to call. Can you help me please? I just want to have my service back. By the way, my carrier is Verizon.Miranda

Solution: I always encountered this problem when I was still working as a technical support for one wireless company. But as to the question about who to call, it’s definitely your carrier of provider. The automated system’s message is actually true, your phone number was deactivated. The funny thing is that the rep that could handle your call might see that your account is in good standing but have him / her check the status of your phone number. There is a tool they can use to reactivate your phone number back in one click. It’s some sort of a glitch so as long as you could verify your account, your phone number will be reactivated in no time and you can continue using your service. Depending on the number of days you haven’t used your service, you will be compensated.

#10. No SIM card error

Problem: I just  bought my Moto X and I plugged in my SIM card then I’m getting the error message “No SIM card.” I inserted the SIM card back to my original phone and it’s working just fine. What should I do?Eduardo

Solution: Well, call your carrier or provider because unless you’re in other countries, you cannot just plug your SIM card to your new phone. In the U.S., a SIM card is married to only one mobile phone.

In your case, you should be getting a message like SIM card not registered or recognized. Nonetheless, you still need to call your carrier and have the rep provision your new phone and send you a new SIM card. You will retain your phone number if you like plus your text messages, airtime and data credits but you need a new SIM card for your new phone.

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