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AT&T Galaxy S4 Problems After Android 4.4.2 KitKat Update

att-galaxy-s4-problems

AT&T is one of the carriers in the United States to first roll out Android 4.4.2 KitKat update for their Galaxy S4 this year. While the update was most anticipated, it rather brought disappointment to hundreds of S4 owners who encountered various problems during and after the update. However, I didn’t write this post to point out whether it was a blunder on the part of AT&T or not, I simply want to provide support for owners who are currently bugged with issues.

We’ve been providing support to Galaxy S4 owners regardless of their carriers but this time I want reach out to AT&T subscribers who might be having a hard time getting support. In case you’re not an ATT subscriber but have problems with your S4, please take time to browse our Galaxy S4 Problems and Solutions series. Links are provided below.

Samsung Galaxy S4: Problems, Questions, Solutions, Workarounds [Part 1][Part 2][Part 3][Part 4][Part 5][Part 6]

We always wanted to help our readers that’s why we are using popular social media to reach out. If you have questions, feel free to post in our Facebook Page. You can also follow us on Google Plus to get notified whenever we post new articles. If you want updates to be delivered straight to your inbox, subscribe to our newsletter and if you want to reach out using a more traditional way, you can email us at mailbag@thedroidguy.com.

Software Update Interrupted…try again in 24 hours

Problem: Hi. So AT&T just rolled out 4.4.2 update and yes I am very excited upon hearing the news. However, I seemed to be having problems downloading the update since day 1 because I got the “Software Update Interrupted” error message and it told me to wait for 24 hours and try again. I did that. Waited 24 hours, tried again, then waited for another 24 hours, tried again, and I’m still getting the same problem.

I’m so frustrated because I called AT&T and their representatives couldn’t do anything about it. I went to AT&T store but I was told they don’t do upgrades. Tried scouring the web and online forums but what I found was people having the same problems without solutions. I ran out of options here guys so I would greatly appreciate it if you could provide some information on how to fix this problem or what I could do to update my phone.Channing

Solution: I understand your frustration. The thing is, support reps are mostly trained to provide solutions that are expected to work but when something goes wrong during the process, they don’t know what to do anymore. And yes, AT&T Stores don’t do updates because it’s the part of the customer to update their phone whenever new firmware is rolled out.

The truth about the “Software Update Interrupted” is that it could never be fixed if you didn’t do something about it. If your phone is rooted or has been rooted in the past, you will be welcomed by this error message every time you do update your phone. Here is a short list of things you could do to fix this problem:

  1. Flash the stock firmware using ODIN.
  2. Un-root your Samsung Galaxy S4.
  3. Try pulling down the update from AT&T servers again.
  4. If you still can’t download it, go to Best Buy and look for their Samsung Experience section. They do updates.

AT&T Galaxy S4 stuck during boot up

Problem: I have successfully updated my AT&T Galaxy S4 to the latest firmware, Android 4.4.2. However, it is stuck and cannot continue the boot up process. I am sure I did everything right from downloading to updating but this problem came up. If it helps, I didn’t use KIES in downloading the update, it’s just my phone and there was not a single instance my connection was interrupted. I placed the phone on the table while it was downloading and I didn’t touch it until it was all done. Any suggestions would be appreciated. Thanks.Ruby

Solution: There are things that we cannot explain especially when we’re dealing with technology and this is one of those things. Fortunately, there is a couple of things we can do to attempt to solve this problem.

Boot to Safe Mode

This is the first and the safest thing to do for now. We will attempt to boot your newly-updated Galaxy S4 without third-party apps. If it boots up just fine, then there’s an app that has compatibility issues with the new firmware. Here’s how you boot to Safe Mode:

  1. Press and hold the Power button.
  2. When the Galaxy S4 appears on the screen, release the button and immediately press and hold the Volume Down key.
  3. Continue holding it until the phone is finished restarting.
  4. If the phone successfully rebooted, you will see Safe Mode in the bottom left corner of the screen. You may release the Vol Down key now.

At this point, we know the problem is with the apps but we don’t which one. The next procedure may be able to fix the issue for good.

Wipe Cache Partition

Again, we don’t know for sure which app is causing the problem. So, we will do a general treatment by clearing the cache partition, which will delete files used by apps and services when they launch. Here’s how you do it:

  1. Press and hold the Volume Up, Home and Power buttons simultaneously.
  2. When the phone vibrates, release the Power key but continue holding the other two.
  3. When Android System Recovery screen appears, release both buttons.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ option and press the Power button to select it.
  5. The phone will automatically restart once wiping is finished.
  6. If the problem still persists after this, there’s no other option but to do a factory reset. You may lose your data including contacts, messages, apps, etc. when you do this.

Stock Messaging freezes after update

Problem: My phone, a Galaxy S4 from AT&T, is now running Android 4.4.2 KitKat and I was happy because everything went smoothly and I didn’t encounter problems during the update process unlike when I updated to 4.3. There’s a noticeable boost in performance and every time is go from one up to another, it’s just liquid. I love it…until I tried texting someone. I was supposed to text my girlfriend to update her phone as well but the native messaging app just freezes.

So, I downloaded GoSMS Pro thinking it was just a minor issue with the default app. It wasn’t. GoSMS also froze and I cannot send a text message as well. I tried using Google Hangouts, it worked fine but text messages didn’t appear to be sent. I opened the Messaging app again, this time it screwed Hangouts as well. I know you guys have brilliant minds so please help me get out of this death trap.Volter

Solution: Let’s try to set our focus on the stock Messaging app for now. It could be just  a minor compatibility issue with the new firmware and more often, we can blame older caches for it. Here are the things you could do to fix this problem:

  1. Go to Settings and tap More tab.
  2. Tap Application Manager and swipe left or right to display contents of All tab.
  3. Scroll to and  tap Messaging.
  4. Tap Force Close button.
  5. Tap Clear Cache and Clear Data buttons.
  6. Launch Messaging app and see if it still freezes.

If it does, then it’s not the Messaging app that’s causing it. It could be TouchWiz. You need to clear its cache and data as well, but know that your personalized Home screens will be deleted as well.

  1. Go to Settings and tap More tab.
  2. Tap Application Manager and swipe left or right to display contents of All tab.
  3. Scroll to and  tap Touchwiz.
  4. Tap Clear Cache and Clear Data buttons.
  5. Launch Messaging app and see if the problem still persists.

If it still does, then it’s time we set our focus on Android. We have to clear the caches of apps.

  1. Press and hold the Volume Up, Home and Power buttons simultaneously.
  2. When the phone vibrates, release the Power key but continue holding the other two.
  3. When Android System Recovery screen appears, release both buttons.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ option and press the Power button to select it.
  5. The phone will automatically restart once wiping is finished.

After this procedure and the problem is still there, perform a factory reset. You will lose all your data when you do this.

Lost half of my apps after the update

Problem: Hey guys, I’m not sure if you’re familiar with this issue but I got my phone from AT&T and it’s the Galaxy S4. I just updated it Android 4.4.2 KitKat but after the update it seems like half of my apps that were installed before the update were lost. I don’t think my phone reset because I didn’t do that. Any way to restore them back? Thanks.Linda

Solution: This problem is related to Home screen issues after the update, it’s just minor though. There is one thing you could do to restore them back, but I tell you it’s gonna be a little complicated. Here’s how:

  1. Press and hold the Power button of your phone.
  2. Tap Reboot.

Yep, that’s all you need to do. During the boot up, you may see a loading bar depending on the number of apps that needs to be optimized for the new firmware. It may take several reboots to bring everything back to normal.

Wi-Fi keeps dropping after the update

Problem: I need your help guys. I’m on AT&T and I have a Galaxy S4, which I updated yesterday. After the update, I can’t seem to connect to Wi-Fi straight for an hour because after a few minutes, my WiFi drops. Is this because of the new update? If it is, please help me fix this. Thank you. — Jeff

Solution: It’s not the update that causes this problem. I think it’s just a coincidence that you experienced this after you updated to the latest 4.4.2 update. I’ve been scouring the web finding issues like yours but I didn’t find any. I mean, I found a lot of WiFi dropping issues but not after the KitKat update. If you want, you can do the following to attempt to solve the problem:

  1. Reboot your router.
  2. Go to Settings > Connections > Wi-Fi. Tap the Menu key and set “Keep Wi-Fi on during sleep” to “Always.”
  3. Using your phone’s dialer, dial this: *#0011# and then hit the Menu key > Wi-Fi and turn off power save mode.

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9 Comments

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  1. Anyone have trouble with touchscreen after update? Screen sensitivity seems to be very poor….takes several seconds for screen to respond to touch (if it was sleeping)
    …then works fine.

  2. after I udpated my phone, I lost the ability to share or hide my apps… what can i do to get those options back on the menu key?

  3. I had the same issue, but it’s not the phone. Ask the person if they’re on an iPhone using iMessage. When I get my S4 + a new number, someone else was using my number for their iMessage, and when I texted someone else with an iPhone, it went to them.

  4. Had to wipe my S4 and start over after 4.4.2. After many hours, I have got it semi-running. There is an app or widget incompatibility that will cause me many more hours of work to determine which one(s) is causing the issue. Essentially, the curtain and touch screen become unresponsive after about 5 minutes of use and is only resolved by restarting the phone with a long hold of the power switch. Not rooted – but now thinking hard about taking back my phone. The S4 had been great until this point with almost a year of trouble-free service.

  5. i never have this problem with my phone and i am impress with it until now it froze all the time every time i log in my phone it never have been froze this seems like not only me is having a problem but I think my is worst of all it freeze after restarting and it only last less than 1 wow what I am i suppose to do? and is not randomly but every single time! seen i used the 4.3 for nearly for a month.

  6. My phone has never been rooted, but I’m getting the “Software Update Interrupted” error anyway. In fact, I couldn’t even get the 4.3 update because of the same error.

  7. I am having an issue with text messaging. I am receiving a text message that seems to be from one person, but is someone else completely. I respond and the other person thinks I am crazy. It is like I am having a conversation with two people at the same time.

  8. SEEMS THAT MOST GALAXY S4’s ARE HAVING PROBLEMS NOW WITH THEIR CHARGING PORTS ALSO DOESN’T WANNA CHARGE THE PHONE. MY PHONE AS WELL ACTS UP WHEN YOU CONNECT IT, IT MAKES THE SOUND WHEN YOU CONNECT IT AND THEN SECONDS LATER AND MAKES A SOUND LIKE YOU DISCONNECTED IT BUT THE CHARGER IS STILL ON EITHER WAY MY PHONE DOES THAT BUT MY PHONE STILL FULLY CHARGES OTHER PEOPLE I KNOW DOESN’T CHARGE THEIR PHONES AT ALL.

  9. Great insight, Harold. While you offer some sound advice, I really hope Samsung simply quickly pushes out a new update, fixing the problems altogether, you know?

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