AT&T Galaxy S3 User Problems After Android 4.3 Update

Posted on Mar 12 2014 - 10:29am by Harold Hisona

att-galaxy-s3-problems

I started our Samsung Galaxy S3 Problems and Solutions series about a week ago and I already published two parts. After that, we did receive hundreds of emails from our readers who need help.

I find it impossible to answer all those emails through posts that is why I categorized those emails by carriers or service providers. I will continue writing the series I already started but I will also start writing articles for Galaxy S3 owners under different carriers.

If you’re a Galaxy S3 user but under a different service provider, don’t worry, I will be publishing support articles for you. Meanwhile, try browsing the first to parts of our Galaxy S3 Problems series:

Samsung Galaxy S3 Problems After Android 4.3 Update [Part 1] [Part 2]

Please browse through this post to see if your problem was addressed, if not then we will be glad to help you with it. We are now actively interacting with our readers through our Facebook Page, Google Plus Community, or via email ([email protected]). So, if you think you have some problems that you don’t know how to solve, don’t hesitate to contact us. If you want updates delivered straight to your inbox, subscribe to our newsletter if you haven’t done so already.

#1. Multiple problems after update

Problem

Hi, I read your article on several problems people were having with this recent update for the galaxy s3. I have a few problems myself that were not included in that list and we’re hoping you could help me.

1. Ever since the update, the eye icon stays on the top bar at all times. I read that this could be a problem with the camera/ eye sensor but don’t know how to fix it.

2. Since the update, my phone keeps re-downloading every image, pdf doc, etc.. That I’ve ever downloaded numerous times. I know this because I see the notifications in my top bar, and when I scroll through, I noticed they were documents from last year and the year before. Why is it doing that? And how can I make it stop?

3. Lastly, some of my widgets look different, not like they were redesigned, but that they are missing some kind of coding.. They have a clear box around it.

I hope you are able to answer my concerns.

Thanks!

Kelly

Solutions

The first issue may not be a problem at all. It could be that a setting was set back to default after the update. You can actually turn the Smart Stay off to get rid of the eye icon on your notification bar:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Scroll to and tap Display.
  4. Scroll down a bit to find Smart Stay and uncheck the box beside it.
  5. Smart Stay is now disabled, the eye icon should be gone by now.

For the second issue, I think the Download Manager still has data of your previous downloads and after the update it was triggered to download them again. You can fix this or prevent your phone from downloading those files again by following these steps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and the More tab.
  3. Tap on Application Manager.
  4. Swipe left or right to display contents of All tab.
  5. Scroll to and tap Download Manager.
  6. Tap Clear Cache first, and then Clear Data.
  7. Tap OK.

Kelly, it could have been better if you attached screenshots so I could see how these widgets look like. As to your statement “but that they are missing some kind of coding,” perhaps it’s just a compatibility issue. Try deleting or removing those widgets and just add them back, may be that could help.

#2. Stuck at AT&T logo with pulsing blue light

Problem

I got a prompt yesterday that a software update was ready for my phone. I downloaded it because after the last update, my Wi-Fi quit working. It is the OS upgrade, I don’t know which version. It downloaded it fine and rebooted, then optimized apps or something, then went to a white screen with the AT&T symbol on it and the led pulsing blue.

It stayed like this from 11PM until this morning at 5, when I took the battery out (which probably was bad). I turned it back on and it went to the lock screen and asked which home screen I wanted to use (I rotate between a few different launchers), but when I picked one, it said it failed. Then literally every app and process on the phone showed a failure notification repeatedly. I turned it on and off several times, and it did the same thing every time.

I finally decided to go into recovery mode (volume up, home, power) and do a factory reset. I did it and it loaded up, but when it got to the pick your language menu at startup, it went unresponsive and eventually restarted itself. Upon restarting, it went into the white screen with the AT&T logo and pulsing blue light. I don’t know what to do, I just want to have a usable phone. ANY help would be greatly appreciated.

Suggestion

I understand your frustration. I know you were expecting that the recent update will resolve problems you had with the previous update but it’s even worse. I am not really sure if the problem is with the latest firmware or caused by some corrupt data.

I encountered a lot times having stuck during boot up after an update and there is this very simple procedure I always that works almost all of the time–wiping the cache partition. Factory reset, while it deletes majority of data stored by the previous firmware, cannot delete all of the cache. After the update, the new firmware may still be using the old caches that often have conflicts.

So my suggestion, wipe the cache partition by booting to recovery mode. After doing so, perform another factory reset. If this doesn’t work, the option left for you to do is manually flash the firmware using Odin.

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.

#3. Turning off notification light

Problem

Hello, I have been reading your columns  on Drippler and have found them very helpful and fun while using my Samsung Galaxy S3. Since the 4.3 update my GS3 light flashes every time I receive an email and it is very annoying. Please let me know of a way to get rid of that glitch. BTW, my carrier is AT&T. Thank you very much, John

Solution

It’s not a glitch. Maybe your phone was set not to flash when you receive messages before and since the recent update, the setting was set to default, that’s why the phone now flashes every time a message comes in. To turn it off, follow these steps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Under the Device menu, find LED indicator.
  4. You will see three options: Charging, Low Battery, and Missed Call or Messages.
  5. Uncheck the option you want turned off.

That’s pretty much it.

#4. Getting rid of download icons in notification bar

Problem

Hi there!

Since updating my phone I have not been able to get rid of the download arrows from my notification bar. I’ve tried what I know and it isn’t working. Please help.

Thanks, Barb

Solution

The first thing to do is to pull the notification bar down and swipe each item away. If you can’t do that for some reason, try this:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and the More tab.
  3. Tap on Application Manager.
  4. Swipe left or right to display contents of All tab.
  5. Scroll to and tap Download Manager.
  6. Tap Clear Cache first, and then Clear Data.
  7. Tap OK.
  8. Reboot the phone.

If, for some reason, those download arrows still exist after doing the procedure above, then try this:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.

#5. Exclamation point next to MMS message

Problem

I get a symbol instead of a picture in some of my received texts.  This one is from a Galaxy S3, what they occur from an iPhone as well. Can you tell me what is going on? The AT&T store couldn’t help me. Thanks!

Solution

This issues occurs when your MMS priority setting was set to “High.” You need to set it to “Normal” to resolve it. Here’s how:

  1. From the Home screen, tap the Menu key.
  2. Touch Messages, the tap the Menu key again.
  3. Tap Settings.
  4. Choose Multimedia messages (MMS).
  5. Tap Priority settings.
  6. Choose Normal.

You would also need to turn off delivery reports:

  1. From the Home screen, tap the Menu key.
  2. Touch Messages, the tap the Menu key again.
  3. Tap Settings.
  4. Choose Multimedia messages (MMS).
  5. Tap Delivery Report.
  6. Send Test message.
  7. Turn off Delivery Report and then send a test message.

#6. Wi-Fi won’t work if mobile data is on

Problem

I updated my Galaxy S3 to 4.3 Jelly Bean and now my Wi-Fi is not working unless I turn off my mobile data. The problem is if I turn off my mobile data I can get Wi-Fi but I cant send or receive pictures.

Solution

There aren’t many Galaxy S3 owners who have this problem. I talked to a close friend of mine who is an XDA developer and he said there is a big possibility that it is a firmware issue. He added, however, that after the update the phone needs to optimize the services, which may take time. He suggested a few steps to follow:

  1. Toggle Airplane Mode to On.
  2. Turn off both mobile data and Wi-Fi.
  3. Reboot the phone.
  4. Turn off Airplane Mode.
  5. Turn Wi-Fi on first, then mobile data. This could fix the issue.

If the problem persists and you have the AT&T Navigator app installed on your phone, turn it off and that could solve it.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings, and the More tab.
  3. Tap on Application Manager.
  4. Swipe left or right to display contents of All tab.
  5. Scroll to and tap AT&T Navigator.
  6. Disable the app and reboot your phone.

If this procedure  didn’t solve the problem, you need to perform a factory reset.

#7. Screen won’t turn off when charging

Problem

I have Galaxy S3 from AT&T and I updated it to Android 4.3. I’ve encountered a lot of problems after the update but almost all of them I  have resolved except for one–my phone’s screen won’t turn off when I charge it. Prior to the update, the screen automatically turns off even if the phone was plugged in. Help me please because my phone will take forever to charge when the screen is on. Thanks.Jolly

Solution

There could be several reasons why this happens but let’s try to take a look at the basics here. There is a setting under Developer Options in Galaxy S3 that would literally make the phone stay awake, you need to turn that off.

  1. From the Home screen, tap the Menu key.
  2. Tap Settings.
  3. Find and tap Developer Options.
  4. Uncheck Stay Awake option.

If the option wasn’t checked in the first place, then a third-party application may be the cause. Try booting to Safe Mode first and charge your phone to see if the screen remains awake.

  1. Turn the phone off.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power key but immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone is finished restarting.
  5. You will see Safe Mode in the bottom left corner of the screen.

In case the phone charges and turns off the screen after a few minutes while in Safe Mode, then there’s a third-party app you installed that causes this problem. You should find it and uninstall it. However, if the phone’s screen stays awake, there is a core service or app that’s causing the problem. Your last resort is performing the Factory Reset. Of course,  you need to back up all your data first.

#8. Computer can’t recognize my phone

Problem

I just bought a new laptop, it’s Windows, and I have a Galaxy S3 from ATT. The thing is, my new laptop can’t recognize my phone. When I plug it in, my laptop can detect it, or at least knows that something has been plugged in, but it cannot recognize it. I mean, I cannot manage my files on my phone and all that. What is strange to me is that my colleague’s laptop can recognize my phone immediately when I plugged it in. How come mine can’t? Sorry, I’m just a user and I’m not really savvy about these things. Your help would surely be appreciated. Thanks.Greta

Solution

In Windows, there are little programs that bridge the gap between the computer and the devices that are plugged into it–they’re called drivers. Universal USB devices can be detected without problems however, devices like Android smartphones need their respective drivers for them to be detected and recognized by the computer they’re plugged into. Your new laptop needs to have those drivers so it could recognize your phone.

You can actually search via Google the “Galaxy S3 USB drivers” and there will be hundreds of results. The easiest way to do this is by simply installing Samsung KIES, which comes packed with necessary drivers for any Samsung devices. You can download from here.

#9. Can’t send text messages

Problem

I seldom send text messages. I’m used to calling anyone that I want to talk to but I want that such functionality is available by the time I need to use it and that’s actually my problem. You see, I updated my phone, an S3, recently and I noticed that whenever I type in my text messages, there is a little window popping up on the screen telling me that text messaging has stopped working and the phone freezes. Is this a serious problem? I am a 65-year-old woman and I need your help to fix this problem. I’m on ATT. Thank you.Melody

Solution

Hello Melody. It could be just a minor compatibility issue with your phone’s new firmware and the Messaging app but don’t worry, it’s just a minor problem and can be solved by a simple procedure:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Messaging.
  6. Tap Force Close button first.
  7. Tap Clear Cache and then Clear Data buttons.
  8. Launch the Messaging app and observe if the error message still pops up.

After that, turn your phone off and back on. That should do it.

#10. Can’t download apps from Play Store

Problem

Hey guys, I have an AT&T Galaxy S3 and I updated my phone to the latest version in January. I didn’t have problems with it after the update and I was happy because I didn’t have to perform factory reset and reinstall my apps like what I did back in November. It was last week when I tried downloading an app from the Play Store I encountered my first problem  this year. Somehow, I cannot download the app. Can you provide a solution for this? Thanks.

Solution

There are a lot of Play Store-related problems that you could encounter but the latest of them all is the 403 error message; you cannot download and update your apps. Is this the one you’ve encountered? If it is, then just wait because it’s not a problem with the phone but with the Play Store. Many reported having experienced this problem but they said it was resolved all by itself. If, by any chance, this isn’t your problem, then try uninstalling the updates from your Play Store app. Follow this:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Google Play Store.
  6. Tap Uninstall Updates.

That’s it!

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About the Author

Harold is a tech blogger and reviewer. He's been with The Droid Guy for more than 3 years writing news, updates, tutorials, how tos and troubleshooting articles. He is passionate about mobile phones and his passion pushed him to launch a small blog,Droidista.com, that also seeks to help Android users. Feel free to email him at [email protected], follow him on Twitter or join the community he created to help smartphone owners.