One user was complaining about how his Samsung Galaxy S4 4G won’t stay connected. Here is the message he sent us via The Droid Guy Mailbag:
“Since I bought my Samsung Galaxy S4, I noticed that its 4G connection won’t stay connected. Are there any solutions that you could recommend for this problem?”
Things to Do if the Galaxy S4 4G Won’t Stay Connected
Here are some recommended solutions to fix the problem:
1. Reinsert the SIM Card or Try Another SIM Card
First turn off your device and remove its SIM card from its slot before rebooting. This will help refresh its system and eliminate minor glitches causing the error in your device. You can also try out another SIM card to test whether the issue is related to the SIM card or not.
2. Toggle the Connectivity Features of the Phone
Restart your device, then, toggle Airplane Mode followed by Mobile Data. This let your phone refresh its network settings and fix any errors associated with it.
3. Tighten the Screws at the Back of the Galaxy S4
Some connectivity issues can be resolved by simply tightening the screws at the back of the Galaxy S4 to improve the contact of the phone’s hardware to its sensors. Make sure though that you will not be damaging any stickers placed there so as not to void your warranty.
4. Perform a Factory Reset
To rule out a possible software issue before calling your carrier to report the issue, do a Factory Reset first. This will help you remove all the harmful effects brought about by corrupted system files and faulty third-party apps. Be reminded to backup your device before this though so you will not lose any important data that you have stored there.
5. Call the Technical Support Hotline of Your Carrier
Upon ruling out software and hardware issues, call the technical support hotline of your carrier and ask them to perform a remote testing on your phone. Cooperate if they ask you do some tweaking in the communication settings of your phone.
6. Bring Your Phone to a Technician
When all else fails, bring your phone to a technician so it can be checked for possible hardware defects in the wiring, antenna or its other parts.
Email Us Your Questions About Android
For more questions related to Android devices, email us via email@example.com.