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Troubleshooting Four Common microSD Card errors with Samsung Galaxy Note 2 [Part 1 of 2]

microSD card problems with Samsung Galaxy Note 2

This content will discuss and untangle four common microSD card errors we recently sorted from TheDroidGuy Mailbag emails. Among the issues that we are about to elucidate further in this page would include Samsung Galaxy Note 2 microSD Card errors on Content Not Found, Mounting Issues, Unmounting Issues and Unable to Format.

Aside from being a temporary device issue, other possible causes of microSD card errors with the Galaxy Note 2 would include:

  1. Use of unsupported microSD card.
  2. The device does not support the content.
  3. The content was accidentally deleted.
  4. Another application is using the content.
  5. Damage is present on the device, microSD card, or microSD card slot.
  6. The content is inaccessible because it is part of the system files on your device.
  7. The content is not saved to the microSD card.
  8. Corrupted content or microSD card.
  9. The microSD card is not properly formatted for the device.
  10. Restricted DRM or Digital Rights Management, thus the content cannot be accessed through this method.


A. MicroSD Card Content Not Found error

In this case, the user cannot find or access a file she saved or stored on her microSD card.

  1. As standard procedure, remove the battery for 30 seconds with the device still on. Wait for a few seconds and replace the battery and power on the device.
  2. Verify what exactly is the memory card supported by your device.
  3. Verify the file you are trying to access and ensure it is supported by your device. The types of files that can be viewed on a device will vary depending of what device is being used.
  4. In case you have accidentally deleted the file that you want to access, look for the back up file from another storage location, if you created one. Remember, that once the file is deleted, you will not be able to recover it.
  5. If another application is using the file you are trying to access, close the application first and try to access the file again.


  1. Check for any liquid damages on the device by examining the LDI or Liquid Damage Indicator located inside the battery well and on the battery itself. LDI indicators should appear solid white or white with visible pink/purple Xs. The LDI that shows solid pink/purple/red simply denotes that the device has been exposed to moisture and is likely having some liquid damage. In this case, please contact Samsung Support for the best possible repair option for your device.

NOTE: Similar to physical damage, liquid damage is also not covered under the Samsung Limited Warranty.

  1. Examine the microSD card slot and microSD card to make sure the connectors are not bent, broken, scratched, corroded or pushed in.

If the problem still exists, please contact a member of Samsung product support team for further assistance.

B. microSD Card Mounting Problems

For some reasons, the Galaxy Note 2 does not see or recognize the microSD card, preventing you to mount the microSD card for use in your device.

While this could be a temporary device issue, the use of unsupported microSD card, damaged microSD card or microSD card slot, corrupted microSD card, as well as improper format of the microSD card may also cause mounting problems to occur on the device.


Before you start performing the actual troubleshooting procedure, we recommend you to execute the following standard procedure:

  1. Remove both the battery and microSD card for 30 seconds with the device still on.
  2. Wait for a moment and then replace the battery and card.
  3. Check the card and make sure it is correctly installed.
  4. Power on the device.
  5. In case you are not sure what memory card your device supports, please verify the specifications of your Galaxy Note 2 device online.
  6. To determine if the damage is on the original card or the microSD card slote reader, try reading another microSD card in your device.


  1. Check the device for any signs of liquid damage. Look at the LDI or Liquid Damage Indicator inside the battery well and on the battery itself to determine if it has experienced liquid damage. Indicators of the device without liquid damage are solid white or white with visible pink/purple Xs on the LDI. If the LDI appears solid pink/purple/red, then it tells that the device has been exposed to moisture and is likely damaged.
  2. Check the microSD card slot and microSD card to make sure the connectors are not having some physical damages like they are bent, scratched, broken, corroded or pushed in.

IMPORTANT NOTE: Physical and liquid damages are both not covered under the Samsung Limited Warranty. In case you are seeing signs of physical or liquid damage on your device, please contact Samsung Support to assist you further in getting the appropriate repair options for your device. Otherwise, you may take your device to the nearest authorized service center in your area.

Mounting Problems caused by Corrupted Card or Content

In some cases, a corrupted content or card will also hinder you from mounting with your Galaxy Note 2 device. If you are trying to mount the microSD card and your device is unable to mount the card as expected, then it is possible that the card is having an issue. As recommendation, format the card to clear any faults that may be hindering the mounting process.


Once you format your microSD card, all data from it will be completely erased and can no longer be recovered. For this reason, please do not forget to create a backup or save all your important files stored on your card to a computer or other storage devices before you start with the formatting process.

Steps to format microSD card

  1. Touch the Menu icon from the Home Screen.
  2. Touch to go to Settings.
  3. Touch to select More options.
  4. Touch to select Storage.
  5. Touch Format SD card to instigate the formatting process.
  6. Read and review the on-screen verification prompt and touch Format SD card again.

If the problem still exists after formatting the sd card, then use an external or internal card reader and format the memory card on your computer. If the issue continues after doing so or you do not see an option to format the card, we recommend you to replace the memory card instead.

[Continue to Part 2]

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