Slow browsing issues are common to mobile devices like Samsung Galaxy Note 2 given a lot of factors that would impede wireless connectivity. Among the general complaints from the users would include:
- Web pages are slow or won’t load.
- It takes a long time to display web pages.
- It takes a long time to complete downloads.
These issues happen because of many reasons as manifested by the following list of possible causes:
- Network congestion or too many people using the network.
- Intermittent connectivity or inconsistent network connection.
- Low signal.
- Wi-Fi network connection is poor.
- Heavy loaded website.
- Data speed reduction reached.
- Low memory on the device.
- Many applications running in the background.
- Browser software is not updated.
- Device software is not updated.
- Internet cache is corrupted or full.
RECOMMENDATIONS to identify the problem
- If the problem occurs only in specific location, please contact your service provider and verify coverage in the where you are experiencing slow browsing issues.
- Check and see if you are getting adequate signal of at least 2 to 3 bars.
- If you are attempting to connect to the Internet through mobile data network, turn OFF Wi-Fi on your device. You won’t be able to connect to the data mobile network if you are connected to a Wi-Fi access point.
- Steps to turn off Wi-Fi on Galaxy Note 2:
- Touch Menu from the home screen.
- Touch to go to Settings.
- Touch Connections to get to Wi-Fi.
- Touch Wi-Fi to configure wireless settings.
- Touch the ON slider next to Wi-Fi to turn the Wi-Fi feature OFF.
- Check and try to access a website from a non-mobile device.
- If you haven’t yet updated your device software, then please check for any available updates for your device and go for an upgrade.
- Check and see if there are any application updates at Google Play Store. To do so, simply touch Apps from the home screen, and then touch Play Store to continue. If you are already inside Google Play Store, touch Menu then go to My Apps and select UPDATE ALL or UPDATE individual apps.
Considering you are dealing with a network problem, perform the following steps to increase the chances of getting the problem solved.
- Perform a soft reset to re-establish a connection with the mobile network. Soft reset is done by removing the battery for 30 seconds with the device still on. Replace the battery after the time has elapsed and power on the device. Allow the device to connect to the network (this may take about a minute or two).
- Try not to connect to the Internet during peak hours.
HINT: The network can become overloaded with users during peak times, and so the amount of bandwidth available will be reduced. This will cause slow browsing or loading of web pages will be slow.
- Open a browser on your device and try to connect t mobile data. To do so, follow these steps:
- From the home screen, touch Apps.
- Touch to go to Internet or Apps.
- Touch to select Chrome for your browser.
- Navigate to a website and see if it is loading slow or not.
- Slow browsing issues are often tied to full cache. To ensure this is not causing slow loading or browsing on your end, try to clear internet memory (RAM/Internet Cache) browser and do it from time to time. Generally, clearing of cache and cookies has been known to help improve Internet browsing on any device.
Important NOTE: Sometimes slow browsing or slow loading problems with the Galaxy Note 2 is due to reduced speeds. Some service providers will automatically reduce your browsing speed after reaching a certain limit. To know your browsing limits, please contact your service provider.